# LexisNexis Visualfiles Reviews **Vendor:** LexisNexis **Category:** [Legal Case Management Software](https://www.g2.com/categories/legal-case-management) **Average Rating:** 3.8/5.0 **Total Reviews:** 7 ## About LexisNexis Visualfiles Visualfiles is founded on a comprehensive case and matter management platform that enables you to streamline legal and business processes. ## LexisNexis Visualfiles Pros & Cons **What users like:** - Users appreciate the **centralization of account management** in LexisNexis Visualfiles, greatly simplifying user access and permissions. (1 reviews) - Users benefit from the **efficient account setup** in LexisNexis Visualfiles, simplifying user management and improving productivity. (1 reviews) - Users appreciate the **efficient setup and role management** of LexisNexis Visualfiles, enjoying its adaptable feature set. (1 reviews) - Users value the **excellent integration capabilities** of LexisNexis Visualfiles, enhancing efficiency with existing systems. (1 reviews) - Users appreciate the **efficiency of team collaboration** in LexisNexis Visualfiles, enhancing role assignment and integration. (1 reviews) **What users dislike:** - Users often experience **delayed responses** from support, making it frustrating when seeking timely assistance for issues. (1 reviews) - Users report **functionality issues** with LexisNexis Visualfiles, particularly concerning setup, configuration, and user interface navigation. (1 reviews) - Users find the **user interface not intuitive** , with nested menus complicating troubleshooting and permissions management. (1 reviews) - Users face **limited customization** , which can hinder the overall efficiency and ease of setup for LexisNexis Visualfiles. (1 reviews) - Users experience **poor customer support** with slow response times, making issue resolution frustrating and time-consuming. (1 reviews) ## LexisNexis Visualfiles Reviews ### 1. Great for User Management, But Could Benefit from a Few Tweaks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about LexisNexis Visualfiles?** The process of setting up new accounts and assigning roles is quick and efficient. The platform integrates fairly well with our existing systems, which streamlines things. I also like that Visualfiles offers a wide range of features, making it adaptable to different needs. It's a great tool for managing user access, and overall, it reduces a lot of the headaches I used to deal with when managing permissions across multiple platforms. **What do you dislike about LexisNexis Visualfiles?** The implementation process wasn’t as smooth as I’d hoped, and getting everything set up took longer than anticipated. There were some initial configuration issues, especially with syncing permissions across systems. The user interface, though functional, could be more intuitive—there are quite a few nested menus, which can slow me down when I'm troubleshooting or updating user permissions. Also, when it comes to customer support, I’ve found response times to be a bit slower than expected, especially for non-urgent queries. **What problems is LexisNexis Visualfiles solving and how is that benefiting you?** Visualfiles centralizes user management, allowing me to quickly create and assign roles, ensuring users have the correct access. This significantly reduces the time I spend on these tasks and helps me avoid mistakes that could result in unauthorized access or system errors. ### 2. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra J. | Customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about LexisNexis Visualfiles?** Organizational! Sets a standard, fast, optimized, great. **What do you dislike about LexisNexis Visualfiles?** I don't have any complaints and I usually complain lol. **What problems is LexisNexis Visualfiles solving and how is that benefiting you?** Helped my organize ### 3. Makes searching for clients so easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about LexisNexis Visualfiles?** It is very easy to use and search for client information! **What do you dislike about LexisNexis Visualfiles?** I wish there was an easier way to narrow down the search of people. **Recommendations to others considering LexisNexis Visualfiles:** This program is definitely the way to go! **What problems is LexisNexis Visualfiles solving and how is that benefiting you?** We are able to locate defendants who need to be served with complaints. ### 4. Enjoyed using Lexis Visualfiles **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about LexisNexis Visualfiles?** Visualfiles is a clean, easy case management system that provides great indicators on performance. **What do you dislike about LexisNexis Visualfiles?** Useful when there are multiple, repeatable processes. Less useful for individual or specialized projects. **Recommendations to others considering LexisNexis Visualfiles:** Evaluate needs and determine whether this will help improve your workflow. The platform takes some getting used to, and might require more time to adapt depending on what you or your clients are familiar with. **What problems is LexisNexis Visualfiles solving and how is that benefiting you?** It is a great tool for working together on a particular project across many teams. ### 5. Fine **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2016 **What do you like best about LexisNexis Visualfiles?** It comes in handy sometimes during my work **What do you dislike about LexisNexis Visualfiles?** It can be slow. Information reported is vague at times **Recommendations to others considering LexisNexis Visualfiles:** Sure **What problems is LexisNexis Visualfiles solving and how is that benefiting you?** AML related. ### 6. A mixed bag **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2015 **What do you like best about LexisNexis Visualfiles?** The system is incredibly powerful and flexible, if you have a business process it is unlikely that you wont be able to use VF to streamline the efforts needed to complete the task. VF development is reasonably simple to pick up. **What do you dislike about LexisNexis Visualfiles?** I`m not entirely sure that the product moves with the times, I appreciate that technology changes can be rapid, but, for example, docx remains an issue for many users (templates) I think the product is moving in the right direction, but has stagnated over time and is playing catch up **Recommendations to others considering LexisNexis Visualfiles:** It is probably still the best solution out there, but the feeling remains that if someone gets this area "right" they will clean up in the market. It wont be especially popular with your users, but if implemented well the business will reap the benefits a case management system can bring **What problems is LexisNexis Visualfiles solving and how is that benefiting you?** Risk and management of Risk Efficiency gains ### 7. Vf -2014 is not that great as I have expected **Rating:** 2.5/5.0 stars **Reviewed by:** Chirag P. | Software Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2015 **What do you like best about LexisNexis Visualfiles?** I think the Home screen looks great, its looks same as any other Microsoft 2013 products. **What do you dislike about LexisNexis Visualfiles?** So many things to be honest, We were using old Visualfiles version and we recently upgrade to VF-2014 and as the name I have expected big changes but its no where near there except they have changed the front screen. Scripting wise I can't see new commands been added for Developers to give more options. **What problems is LexisNexis Visualfiles solving and how is that benefiting you?** We use VF everyday and we have so many complex scripts in place and Vf does helped us from so many paper process to convert into paperless process. - [View LexisNexis Visualfiles pricing details and edition comparison](https://www.g2.com/products/lexisnexis-visualfiles/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+12%3A15%3A26+-0500&secure%5Bsession_id%5D=7b3d3eb7-043a-468f-8603-0fa8315ee95f&secure%5Btoken%5D=8f290e2147e929ded6ee804e001e7d34bc99c8cc4a508ddb960c3c928811fd9f&format=llm_user) ## LexisNexis Visualfiles Features **Platform Basics** - Reporting - Dashboard - Cloud - Mobility **Content Management** - Document Management - Calendar Integration - Workflow **Agentic AI - Legal Case Management** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top LexisNexis Visualfiles Alternatives - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - 4.6/5.0 (990 reviews) - [Smokeball](https://www.g2.com/products/smokeball/reviews) - 4.7/5.0 (379 reviews) - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - 4.4/5.0 (351 reviews)