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Legalesign Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the exceptional customer support from LegalSign, highlighting the responsive and attentive assistance provided throughout their experience. (12 mentions)
Users commend the ease of use of Legalesign, valuing its customizable templates and supportive customer service. (9 mentions)
Users find Legalesign to be incredibly intuitive, allowing seamless navigation for both teams and clients without training. (5 mentions)
Users find Legalesign to be affordable, offering great value paired with excellent customer support and usability. (4 mentions)
Users value the high customizability of Legalesign, enhancing their experience and meeting specific needs effectively. (4 mentions)
Users find the interface usability inconsistent, with onboarding prompts and unconventional design affecting team adoption. (4 mentions)
Users find the checkbox functionality confusing, leading to misunderstandings during the signing process. (2 mentions)
Users note the signature issues within Legalesign, especially related to formatting and approver functionality, though improvements are ongoing. (2 mentions)
Users find difficult editing frustrating, as errors require deleting and resending documents instead of simple amendments. (1 mentions)
Users find the limited customization regarding integrations with other software like JobAdder frustrating and inconvenient. (1 mentions)

5 Pros or Advantages of Legalesign

5 Cons or Disadvantages of Legalesign

Legalesign Reviews (297)

Reviews

Legalesign Reviews (297)

4.8
297 reviews
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Andrew C.
AC
Andrew C.
Co-Founder & Chairman
Small-Business (50 or fewer emp.)
"Straightforward Document Signing with Truly Excellent Support"
5/5
What do you like best about Legalesign?

A straightforward platform for signing legal and shareholder documents, especially the more complex ones, where 3rd party witnesses are also required. Also, the customer support I received was truly excellent - many thanks George Martin for solving all the issues I raised! Review collected by and hosted on G2.com.

What do you dislike about Legalesign?

Difficult to see what final signed documents will look like, until they're signed Review collected by and hosted on G2.com.

Allan W.
AW
Allan W.
Director and Chief Operations Officer
Small-Business (50 or fewer emp.)
"Great Value and Functionality, with Unbeatable Human Support"
5/5
What do you like best about Legalesign?

Of all the options out there, LegalSign was the best in terms of commercial value and functionality, but the best part was the human support and handholding to help me along. Can't beat that! Review collected by and hosted on G2.com.

What do you dislike about Legalesign?

The only complaint (small one) is that the onboarding cards keep coming up everytime I open the dashboard. I don't know how to permanently disable them. Review collected by and hosted on G2.com.

Darren H.
DH
Darren H.
Chief Operating Officer
Enterprise (> 1000 emp.)
"Seamless, Reliable, and Intuitive – A Game-Changer for Our Document Workflows"
5/5
What do you like best about Legalesign?

We've been using Legal Esign for several years now, and it has completely transformed the way we handle document signing. The platform is incredibly intuitive, making it easy for both our team and our clients to navigate without any training. Setup was quick, and the interface is clean and professional.

What stands out most is the reliability and speed. Documents are sent, signed, and returned in minutes, and the audit trail gives us full confidence in the legal integrity of every transaction. The integration with our existing systems was smooth, and the customer support team has been responsive and helpful whenever we've had questions.

Legal Esign has saved us countless hours and eliminated the back-and-forth of manual signatures. It’s now an essential part of our workflow, and we couldn’t be happier with the results. Review collected by and hosted on G2.com.

What do you dislike about Legalesign?

More regular updates to the user interface would always be welcome Review collected by and hosted on G2.com.

DW
Daria W.
Affiliate Network Manager
Mid-Market (51-1000 emp.)
"Legalesign is an easy to use software. Best thing is the excellent customer service and support."
5/5
What do you like best about Legalesign?

Legalesign is a great software, easy to use with different options to suit specific business needs. Constant developments mean the product is improving and additional functions are added. It has streamlined and sped up the process of signing contracts which we use daily. Marco Chisari was excellent at teaching us on how to best set up and utilise the programme. He was always available to answer any questions and was very patient and extremely supportive throughout the process. The customer service and support team are great. Review collected by and hosted on G2.com.

What do you dislike about Legalesign?

Some functions like searching for archived documents can be a bit tricky sometimes but I know the team is already working on improving it. Review collected by and hosted on G2.com.

AW
Alistair W.
Director
Small-Business (50 or fewer emp.)
"Feature-rich, cost effective e-signing platform with great support"
5/5
What do you like best about Legalesign?

Range of features, for example signature witnessing, 2FA and customisable experience. Review collected by and hosted on G2.com.

What do you dislike about Legalesign?

The platform was starting to look a little dated and there was a slightly odd workaround required for approvers who were dating documents but not signing them (you had to add a signature box, but remember to select "approver" which made it disappear). However, the new version of the platform recent released is much more modern and offers a far better user experience. The approver issue has been sorted out too. Review collected by and hosted on G2.com.

DN
Desislava N.
Business Support Consultant
Mid-Market (51-1000 emp.)
"Amazing experience so far!"
5/5
What do you like best about Legalesign?

*Great support during onboarding process and account activation - Thank you Nicholas!

*Quick response from Support Team- Thank you George for your help !

*Easy to use /user-friendly platform

*Love the ability to duplicate/import filed from already created templates if i need to

*Quick template uploading and great selection of fields

* Availability to use Multi Factor Authentication , which helps protect our accounts and minimizes the risk of unauthorized access Review collected by and hosted on G2.com.

What do you dislike about Legalesign?

It not necessary a dislike , but It would be lovely if the ability to send and individual PDF for signature can be arranged without saving it as template (just a simple signature filed drag at the end of the file just before sending it to signer)

It would also be lovely if Signature filed is available for the document sender :) Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Requested assistance as struggling with a template"
5/5
What do you like best about Legalesign?

I like the layout and ease of adding templates so they are customisable for our clients and quick and efficient way of signing contracts Review collected by and hosted on G2.com.

What do you dislike about Legalesign?

Some of the check boxes do not work as expected, for instance it shows yellow, you then have to click on the box to remove and then click again to add, this was a little confusing for our clients Review collected by and hosted on G2.com.

TS
Teresa S.
Business Operations Manager
Small-Business (50 or fewer emp.)
"Excellent Service!"
5/5
What do you like best about Legalesign?

We’ve had an exceptional experience with Marco, our account manager for Legalesign. His communication is always clear, prompt, and delivered with a friendly yet professional approach. The platform itself has been a perfect fit for our business needs, offering a reliable and efficient service.

Marco consistently goes above and beyond, providing invaluable support and guidance whenever needed. Thanks to his dedication and the platform’s effectiveness, I’ve confidently recommended it to former colleagues, clients, and anyone seeking similar services, and I will continue to do so in the future.

Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about Legalesign?

I have no comments to add about any element of Legalesign that I do not like. Review collected by and hosted on G2.com.

CB
Corinne B.
Park Operations Manager
Small-Business (50 or fewer emp.)
"Confident that we made the right choice"
5/5
What do you like best about Legalesign?

Before going ahead we did quite a bit of research and comparing e-signature companies, particularly between legal e-sign and DocuSign. There were a few reasons we went with legal e-sign but i would have to say the biggest thing was the amount of help, care and attention that we received from Zayed. We sent our first documents out this week, i sent numerous questions to him and he responded promptly and was extremely helpful. Even following up after they were sent to make sure everything went to plan which it did. Review collected by and hosted on G2.com.

What do you dislike about Legalesign?

Only slight confusion was over different versions for bulk sending however once you've got your head around it it's fine. Review collected by and hosted on G2.com.

Verified User in Consumer Services
EC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"It's a good tool: fully featured, albeit with a slightly eccentric design (but you get used to that)"
4/5
What do you like best about Legalesign?

It's a full-featured tool, with all of the capabilities that you'd expect of a category leader like Docusign, but at a much lower cost. We've increasingly integrated direct links into aspects of our commercial flows: they work well and once you've got them set up (which can be fiddly) they're highly usable. I can also commend the customer service who are responsive when I've needed them. Review collected by and hosted on G2.com.

What do you dislike about Legalesign?

The UI design is quirky. That makes it slightly harder to roll-out to others in my team than a more conventionally designed tool. A good example (not the only one) is that in a number of places you need to -double- click buttons to commit an action within the web app. It's not insurmountable, but it it is eccentric and unconventional. Review collected by and hosted on G2.com.