Having used the platform extensively, this reviewer highlights the effective sentiment-based routing feature for managing customer feedback. The process relies on customers completing the initial feedback step, which can limit its effectiveness.
View Full ReviewThe automated review request system is the feature that delivers the most value for us. being able to reach customers through SMS, email, and QR codes removes the need for manual follow-ups and makes the review process more convenient. It provides multiple ways for customer to respond, Which helps ensure feedback requests are consistently delivered. Review collected by and hosted on G2.com.
There is little to dislike about the automation workflow itself. Review collected by and hosted on G2.com.
We started using hearback to improve our online reputation and make it easier for customers to leave feedback. The setup was straightforward and within minutes we had review links and QR codes ready to share with customers. Review collected by and hosted on G2.com.
Would like to see more advanced analytics and reporting options Review collected by and hosted on G2.com.
The automated review requests, are my favorite feature. Being able to send review invitations through SMS. email and QR codes helps simplify customer outreach Review collected by and hosted on G2.com.
The multi-location support is currently geared toward between with a limited number of locations. Review collected by and hosted on G2.com.
The platform currently support a specific set of review sites, so review sites, so businessist Review collected by and hosted on G2.com.
nothing right now if there is i will let you know Review collected by and hosted on G2.com.
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