--- title: hearBack Reviews meta\_title: 'hearBack Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how hearBack works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 5 scale: '5' date\_modified: '2026-07-18' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # hearBack Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by hearBack but has limited features. Are you part of the hearBack team? [Upgrade your plan](https://my.g2.com/layerblocks-hearback/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! HearBack is a review management platform built for local businesses — restaurants, salons, clinics, and service SMBs — that want more 5-star reviews without the risk of negative ones going public. The core mechanism is smart routing. After a customer visit, HearBack sends a personalised review request by SMS, email, or QR code. Happy customers (4–5 stars) are sent straight to your public profile on Google, Yelp, Facebook, or Trustpilot to leave a review. Unhappy customers (1–3 stars) are routed to a private feedback form instead, giving you the chance to resolve the issue directly — before it ends up on a public listing. Key features: • Automated review requests via SMS, email, and QR codes • Sentiment-based routing across Google, Yelp, Facebook, and Trustpilot (more platforms coming) • Branded review landing pages and shareable review links • Multi-location support for businesses with 1–3 sites • Real-time dashboard tracking requests sent, reviews captured, and conversion rate • GDPR-compliant with full opt-out handling HearBack is designed for owner-operators who don't have time to chase reviews manually. By making it easy for satisfied customers to leave reviews — and giving unhappy ones a private channel — businesses lift their public star rating, build social proof, and improve local search rankings on Google Maps and the Local Pack. Free trial available. No setup fees. Cancel anytime. * * * Seller [Layerblocks](https://www.g2.com/sellers/layerblocks) Discussions [hearBack Community](https://www.g2.com/products/layerblocks-hearback/discuss) Overview by kehinde oke Show More ## Top-Rated Alternatives [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,217) ](https://www.g2.com/products/birdeye/reviews) [ ![Reputation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reputation") Reputation 4.5/5(2,469) ](https://www.g2.com/products/reputation/reviews) [ ![Klaviyo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Klaviyo") Klaviyo 4.6/5(1,361) ](https://www.g2.com/products/klaviyo/reviews) [ View All Alternatives ](https://www.g2.com/products/layerblocks-hearback/competitors/alternatives) ## User Insights Average based on 5 real user reviews. [Log in to unlock pricing and user insights](/login) SB Stephanie B. Clinical Manager Hospital & Health Care Mid-Market (51-1000 emp.) 6/8/2026 "Smart review routing Helps Manage Customer Feedback Effectively" 5/5 What do you like best about hearBack? The sentiment-based routing feature is the standout aspect of HearBack. Customers who provide positive feedback can be directed to public review platforms such as Google, Yelp, Facebook, Trustpilot, while customers with less positive experience are guided to a private feedback form. This creates a structured process for gathering reviews and customer input without adding extra work to our team. Review collected by and hosted on G2.com. What do you dislike about hearBack? The routing process depends on customers completing the initial feedback step. Review collected by and hosted on G2.com. What problems is hearBack solving and how is that benefiting you? Before using HearBack, customer feedback was scattered and difficult to organize. The platform provides a clear path for collecting public reviews from satisfied customers while also capturing private feedback from those who had concerns. This has made reputation management much more efficient and easier to monitor Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TT Trayan T. Founder & CEO Outsourcing/Offshoring Mid-Market (51-1000 emp.) 6/8/2026 "Automated Review Requests via SMS, Email, and QR Codes—A Huge Time-Saver" 5/5 What do you like best about hearBack? The automated review request system is the feature that delivers the most value for us. being able to reach customers through SMS, email, and QR codes removes the need for manual follow-ups and makes the review process more convenient. It provides multiple ways for customer to respond, Which helps ensure feedback requests are consistently delivered. Review collected by and hosted on G2.com. What do you dislike about hearBack? There is little to dislike about the automation workflow itself. Review collected by and hosted on G2.com. What problems is hearBack solving and how is that benefiting you? Manually asking customers for reviews was time-consuming and inconsistent. HearBack automates the process, ensuring review requests are sent regularly without additional effort from our staff. This has helped us maintain a steady flow of customer feedback while saving valuable time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JC Jon C. Technology Development and Implementation Information Technology and Services Mid-Market (51-1000 emp.) 6/6/2026 "simple and effective way to Grow business reviews" 5/5 What do you like best about hearBack? We started using hearback to improve our online reputation and make it easier for customers to leave feedback. The setup was straightforward and within minutes we had review links and QR codes ready to share with customers. Review collected by and hosted on G2.com. What do you dislike about hearBack? Would like to see more advanced analytics and reporting options Review collected by and hosted on G2.com. What problems is hearBack solving and how is that benefiting you? Our organization needed a better way to understand employee concerns, engagement levels, and workplace satisfaction. Traditional annual surveys were not providing timely or actionable insights. HearBack allows us to gather continuous feedback throughout the year and identify emerging issues before they become larger problems Review collected by and hosted on G2.com. Show More 6/9/2026 Current UserValidated ReviewerSource: Organic HS Hakeem S. Manager Outsourcing/Offshoring Enterprise (\> 1000 emp.) 6/7/2026 "Automated Review Requests That Simplify Outreach via SMS, Email, and QR Codes" 5/5 What do you like best about hearBack? The automated review requests, are my favorite feature. Being able to send review invitations through SMS. email and QR codes helps simplify customer outreach Review collected by and hosted on G2.com. What do you dislike about hearBack? The multi-location support is currently geared toward between with a limited number of locations. Review collected by and hosted on G2.com. What problems is hearBack solving and how is that benefiting you? Heaback eliminates the need of manually follow up with customers for reviews. The platform helps generate more public reviews from satisfied customers while giving dissatisfied customers a direct feedback channel. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AJ Alex J. CEO Outsourcing/Offshoring Enterprise (\> 1000 emp.) 6/7/2026 "Supports Key Review Sites for Businesses" 5/5 What do you like best about hearBack? The platform currently support a specific set of review sites, so review sites, so businessist Review collected by and hosted on G2.com. What do you dislike about hearBack? nothing right now if there is i will let you know Review collected by and hosted on G2.com. What problems is hearBack solving and how is that benefiting you? Hearback helps streamline the review collection process and reduces the need to manually request reviews from customers. By making it easier for happy customers to leave public reviews and providing a private channel for customer concerns Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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