--- title: hearBack Reviews meta_title: 'hearBack Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how hearBack works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 5 scale: '5' date_modified: '2026-06-22' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # hearBack Reviews **Vendor:** Layerblocks **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 5.0/5.0 **Total Reviews:** 5 ## About hearBack HearBack is a review management platform built for local businesses — restaurants, salons, clinics, and service SMBs — that want more 5-star reviews without the risk of negative ones going public. The core mechanism is smart routing. After a customer visit, HearBack sends a personalised review request by SMS, email, or QR code. Happy customers (4–5 stars) are sent straight to your public profile on Google, Yelp, Facebook, or Trustpilot to leave a review. Unhappy customers (1–3 stars) are routed to a private feedback form instead, giving you the chance to resolve the issue directly — before it ends up on a public listing. Key features: • Automated review requests via SMS, email, and QR codes • Sentiment-based routing across Google, Yelp, Facebook, and Trustpilot (more platforms coming) • Branded review landing pages and shareable review links • Multi-location support for businesses with 1–3 sites • Real-time dashboard tracking requests sent, reviews captured, and conversion rate • GDPR-compliant with full opt-out handling HearBack is designed for owner-operators who don't have time to chase reviews manually. By making it easy for satisfied customers to leave reviews — and giving unhappy ones a private channel — businesses lift their public star rating, build social proof, and improve local search rankings on Google Maps and the Local Pack. Free trial available. No setup fees. Cancel anytime. ## hearBack Reviews ### 1. Smart review routing Helps Manage Customer Feedback Effectively **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | Clinical Manager, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about hearBack?** The sentiment-based routing feature is the standout aspect of HearBack. Customers who provide positive feedback can be directed to public review platforms such as Google, Yelp, Facebook, Trustpilot, while customers with less positive experience are guided to a private feedback form. This creates a structured process for gathering reviews and customer input without adding extra work to our team. **What do you dislike about hearBack?** The routing process depends on customers completing the initial feedback step. **What problems is hearBack solving and how is that benefiting you?** Before using HearBack, customer feedback was scattered and difficult to organize. The platform provides a clear path for collecting public reviews from satisfied customers while also capturing private feedback from those who had concerns. This has made reputation management much more efficient and easier to monitor ### 2. Automated Review Requests via SMS, Email, and QR Codes—A Huge Time-Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Trayan T. | Founder & CEO, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about hearBack?** The automated review request system is the feature that delivers the most value for us. being able to reach customers through SMS, email, and QR codes removes the need for manual follow-ups and makes the review process more convenient. It provides multiple ways for customer to respond, Which helps ensure feedback requests are consistently delivered. **What do you dislike about hearBack?** There is little to dislike about the automation workflow itself. **What problems is hearBack solving and how is that benefiting you?** Manually asking customers for reviews was time-consuming and inconsistent. HearBack automates the process, ensuring review requests are sent regularly without additional effort from our staff. This has helped us maintain a steady flow of customer feedback while saving valuable time. ### 3. simple and effective way to Grow business reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Jon C. | Technology Development and Implementation, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2026 **What do you like best about hearBack?** We started using hearback to improve our online reputation and make it easier for customers to leave feedback. The setup was straightforward and within minutes we had review links and QR codes ready to share with customers. **What do you dislike about hearBack?** Would like to see more advanced analytics and reporting options **What problems is hearBack solving and how is that benefiting you?** Our organization needed a better way to understand employee concerns, engagement levels, and workplace satisfaction. Traditional annual surveys were not providing timely or actionable insights. HearBack allows us to gather continuous feedback throughout the year and identify emerging issues before they become larger problems ### 4. Automated Review Requests That Simplify Outreach via SMS, Email, and QR Codes **Rating:** 5.0/5.0 stars **Reviewed by:** Hakeem S. | Manager, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2026 **What do you like best about hearBack?** The automated review requests, are my favorite feature. Being able to send review invitations through SMS. email and QR codes helps simplify customer outreach **What do you dislike about hearBack?** The multi-location support is currently geared toward between with a limited number of locations. **What problems is hearBack solving and how is that benefiting you?** Heaback eliminates the need of manually follow up with customers for reviews. The platform helps generate more public reviews from satisfied customers while giving dissatisfied customers a direct feedback channel. ### 5. Supports Key Review Sites for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Alex J. | CEO, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2026 **What do you like best about hearBack?** The platform currently support a specific set of review sites, so review sites, so businessist **What do you dislike about hearBack?** nothing right now if there is i will let you know **What problems is hearBack solving and how is that benefiting you?** Hearback helps streamline the review collection process and reduces the need to manually request reviews from customers. By making it easier for happy customers to leave public reviews and providing a private channel for customer concerns - [View hearBack pricing details and edition comparison](https://www.g2.com/products/layerblocks-hearback/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+06%3A12%3A07+-0500&secure%5Bsession_id%5D=7f38fd62-44c4-42f7-906f-b33cb5ad7eb6&secure%5Btoken%5D=e485dc01eecb3dc41d0b6cf52eaf851a1e53b988fc61e21440ff9312853de1ce&format=llm_user) ## hearBack Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Use Cases** - E-commerce - Retail - Customer Service **Administration** - Incentives - Syndication - Insights - Content - Sampling **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation ## Top hearBack Alternatives - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,310 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,140 reviews)