# Language IO Reviews **Vendor:** Language IO **Category:** [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support) **Average Rating:** 4.4/5.0 **Total Reviews:** 81 ## About Language IO Language IO ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, whether it is on chat, voice, or email. Our unique model ensures you have the best translation available based on the language pair used by the agent and the customer. That way, your conversations are not only accurate but human. We encrypt all personal information so your customer's data is always protected and leaves zero trace. Language IO integrates seamlessly with Salesforce Service Cloud, Zendesk, ServiceNow, and Oracle. We also provide an API. ## Language IO Pros & Cons **What users like:** - Users appreciate the **real-time translation quality** of Language IO, enhancing communication and customer interactions significantly. (11 reviews) - Users love the **multilingual support** of Language I/O, enabling effortless communication across diverse languages and regions. (9 reviews) - Users find **Language IO extremely easy to use** , facilitating quick responses and seamless integration with enterprise organizations. (8 reviews) - Users appreciate the **translation efficiency** of Language IO, enabling seamless real-time communication with customers effortlessly. (7 reviews) - Users value the **quick response in customer support** from Language IO, enhancing overall efficiency and satisfaction. (5 reviews) - CRM Integration (4 reviews) - Efficiency (4 reviews) - Accuracy (3 reviews) - Customization (3 reviews) - Easy Integrations (3 reviews) **What users dislike:** - Users find **usability issues** with Language IO, citing an outdated UI and challenges testing within Salesforce. (8 reviews) - Users note the **missing features** in Language IO, such as indicators and improved documentation for better usability. (4 reviews) - Users find Language IO to be **expensive** for localization needs, requiring significant use to justify the cost. (3 reviews) - Users feel the **interface issues** hinder usability, with outdated design and bugs affecting their experience. (3 reviews) - Users report **translation issues** , noting lack of readiness indicators and challenges with slang and automatic translations. (3 reviews) - Billing Issues (2 reviews) - UX Improvement (2 reviews) - Accent Recognition (1 reviews) - AI Performance (1 reviews) - App Integration (1 reviews) ## Language IO Reviews ### 1. Flexible, High-Quality Translations Delivered Ahead of Schedule **Rating:** 4.5/5.0 stars **Reviewed by:** Adam S. | Spiritual Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Language IO?** They were very flexible with file delivery, providing translations for our Zendesk content as well as Markdown files that fit our proprietary processes, and they delivered everything ahead of schedule. I was impressed by the quality of the work, especially given how quickly it was turned around. **What do you dislike about Language IO?** The pricing wasn’t as clear as we would have liked. In the end, the way the pricing and billing were structured led us to overshoot our budget. **What problems is Language IO solving and how is that benefiting you?** Like many companies, we’ve had to rethink how we allocate employees and hours, which led to a significant reduction in our budget for in-house translation services. LanguageIO stepped in to help close our localization gap, freeing our teams to focus on other priorities. ### 2. Salesforce Service Cloud Service Owner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Language IO?** The article translation UI in Salesforce is simple and easy to use. The email translation component is clear, with high-quality and instant translations. The chat translation quality is also excellent across most of the languages we support. So far, we haven't received any complaints from customers saying they didn’t understand our support agents. Although our agents only speak English, we still serve customers who speak other languages, such as those in Nordic countries. Thanks to Language I/O, this has been seamless. Additionally, Language I/O's support service is very responsive, and they resolve issues promptly and effectively. **What do you dislike about Language IO?** Occasionally, the Article Translation app disconnects, requiring us to reauthenticate. Additionally, their IP address has changed a couple of times without prior notification. This caused the Article Translation app to stop working until we troubleshot the issue ourselves and discovered the IP change, allowing us to update our whitelist and restore functionality. In the future, it would be helpful to receive advance notification of any IP changes or other modifications that could impact the Article Translation app. This way, we can adjust our settings proactively to ensure uninterrupted service. **What problems is Language IO solving and how is that benefiting you?** We provide support services in several languages, although our agents do not speak all of them. Even in one of our support centers where agents only speak English, we are still able to serve customers who speak other languages, including those from Nordic countries. Additionally, when one of our centers is overloaded with chat requests, some chats are routed to other support centers where agents may not speak the language of the customer. With Language I/O, communication is automatically translated into the languages that both the agent and customer speak and understand, ensuring seamless service. Thanks to Language I/O. ### 3. Language I/O Provides OUR Language Translation Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Language IO?** Language I/O is easy to use. We use it for chat translation, and our chats are translated automatically. Our representatives don’t need to adjust settings or select languages for translation. We can also add additional languages and unique terms as needed. In the future, we plan to use more features, such as email translation. Matthew has been great about staying in contact with us throughout the process and making sure our questions are addressed. **What do you dislike about Language IO?** Billing was a little challenging at first as we had to become familiar with their credit terminology and rates. **What problems is Language IO solving and how is that benefiting you?** One representative can translate into multiple languages. We no longer need to have representations for each language that we support. ### 4. Fast Translations and Effortless Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Language IO?** Quick response in translation and multiple language support, and also easy for version upgradation and installation. Due to its quick response, it is more easier for customer support agents to give quick resolution. Language Io is easiest to use and also very easy to setup and integrate with enterprise orgs. **What do you dislike about Language IO?** delivered, read and typing indicator feature is not implemented in previous versions than 2.0 **What problems is Language IO solving and how is that benefiting you?** It is very beneficial because i am working in a retail company which is serving globally. It is very important to keep good relationship with the global customers. ### 5. Easy-to-Use, High-Quality Translations with Unique Features and Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna R. | Manager, Software Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Language IO?** Language IO is an easy-to-use translation tool with several unique features, including self-improving glossaries, translation optimization, attachment translations, and high-quality translations. We also appreciate how simple it is to configure and maintain, and the customer support has been top-notch. **What do you dislike about Language IO?** The downside of Language IO is that it’s a bit more expensive, especially when you compare it with API-based translation services and the evolving capabilities of AI. **What problems is Language IO solving and how is that benefiting you?** Language IO helps our customer support agents support customers around the world by removing language barriers and making communication clearer. ### 6. Helpful Client Services and Effective Translations, but Some Languages Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Language IO?** Their client services team is very helpful and receptive to feedback and working towards solutions, even for complex integrations. The software itself works well, and most of our customers report that the translations are effective in communication. It was easy to implement overall, and we used it frequently with all of our clients that could not communicate in English. **What do you dislike about Language IO?** Unfortunately, some languages (e.g. Japanese, Mandarin, etc.) are not translated effectively and often mix up formalities. These languages, in particular, have been reported by clients to be unprofessional and especially impact technical discussions when supporting those clients. **What problems is Language IO solving and how is that benefiting you?** Translation with most clients who cannot communicate in English. Integrates with CRM ticketing tools for easy access and functionality. ### 7. Language IO Helps Keep Translations Accurate and True to the Original **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Language IO?** Language IO has been a great help in translating different languages ​​so that the information shared is as accurate and/or close to the original language as possible. **What do you dislike about Language IO?** The integration with certain platforms can be a bit complicated in terms of adapting to use it; it was quite a challenge, but with use and practice, efficiency was optimized. **What problems is Language IO solving and how is that benefiting you?** It breaks down the language barrier so that we can expand and improve our interactions with customers in different parts of the world. ### 8. Very Easy Tool to Use and Integrate for Language Translation **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon O. | Client Education Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Language IO?** I love how it integrates with Salesforce and really facilitates the process for language translation. **What do you dislike about Language IO?** The UI could use some updating - it's a little outdated. **What problems is Language IO solving and how is that benefiting you?** It's helping me to machine translate and send articles off for human translation. ### 9. Easy, Accurate Translations and Salesforce Integration—But Built-In Functions Need More **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew H. | Development Team Leader - Service Cloud/Web applications, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Language IO?** Very easy to use, gives accurate translations and it is easy to integrate with Salesforce **What do you dislike about Language IO?** Some of the built-in functions could be enhanced so that custom LWCs don't have to be used **What problems is Language IO solving and how is that benefiting you?** Language IO allows support analysis to work on cases that are not in there spoken languages. ### 10. Efficient for Global Ticket Handling, but Needs Clear Translation-Ready Indicators **Rating:** 2.5/5.0 stars **Reviewed by:** Yazeed T. | Customer Service Knowledge Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Language IO?** It helps me handle tickets from global markets more efficiently. **What do you dislike about Language IO?** I don’t like that it doesn’t show any indication when a translation is ready. **What problems is Language IO solving and how is that benefiting you?** It helps solve communication issues with different customers. ### 11. Great service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Language IO?** I like the ability to add a glossary of our business specific terms **What do you dislike about Language IO?** Tier level pricing requires a lot of use to get the best value **What problems is Language IO solving and how is that benefiting you?** On the fly chat translation ### 12. Great internationalization/localization tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason K. | Director, Support Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Language IO?** Empowering our agents with digital multi-language support (including localization) within their familiar desktop environment is effortless with Language I/O. Its simplicity stems from direct integration with standard Salesforce objects and a user-friendly Chrome plugin for broader application across non-standard objects. **What do you dislike about Language IO?** I haven't found anything to dislike about this product so far. However, the integration of Google SSO would be a great addition. **What problems is Language IO solving and how is that benefiting you?** Language I/O solves the problem of effectively communicating with our customers across various languages on our digital channels. This benefits us by enabling us to provide real-time support and information to a wider, multilingual audience, ultimately improving customer satisfaction and potentially expanding our reach. ### 13. Best Easy real time language Translation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Samiya Mohammad Amin S. | Senior Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Language IO?** The ease of use and realtime translation of the page is what makes it very attractive in the market **What do you dislike about Language IO?** Nothing that matters to me or a bottleneck in work **What problems is Language IO solving and how is that benefiting you?** We use Lio with Salesforce which is our case management tool, with thousands of cases everyday from global customers which also means different languages, using the tool provides me a real time translation in my native language which is English. I do not need to know a so many lanuguages and the tool does the work so easily within seconds. ### 14. Good transcription app **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Language IO?** The team involved on the implementation were really helpful Easy to use Quick answers when we had a question Transparent about the new features. **What do you dislike about Language IO?** The part of the glossary seems to be a bit difficult at the beggining. Difficult to test the application inside Salesforce beforse purchasing. **What problems is Language IO solving and how is that benefiting you?** We wanted to offer real translations in a customer service chat over the world, so agents can chat with customers that have a different language ### 15. Language I/O: A Game-Changer for Business **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie S. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Language IO?** Language I/O has been a fantastic cost-saving solution for our company. It enables our non-multilingual employees to effectively handle multilingual chats. Their support team has been exceptional, providing consistent check-ins to ensure a smooth transition. We've always had access to their support team for any questions that arise. The extension was incredibly user-friendly, with a simple installation process and an intuitive interface that seamlessly integrated into our agents' workflows as they use it daily. We were pleased to find that it had no negative impact on their average handle time and has delivered positive results **What do you dislike about Language IO?** While it initially required time and effort to train the tool with our specific terminology, we found that consistent feedback and updates to the shared file were essential for its accuracy. We're pleased to report that the tool has now been successfully adapted to our company's unique language and terminology. **What problems is Language IO solving and how is that benefiting you?** Language I/O has empowered us to grow our business by enabling effective communication with diverse audiences. ### 16. Dependable **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas S. | Senior Custromer Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Language IO?** I've worked in technical support for over two years. I've been using LanguageIO the entire time; I couldn't imagine working a support job without it. I love that it provides us with options to retranslate with an alternative translation engine; anyone who has at least tried learning a second language knows that language is filled with nuance. No two languages have a 1:1 translation ratio, so it's nice that LanguageIO understands that nuance and bakes it into the product. From the QBRs I've attended, it's also clear that LanguageIO as a company is very data-driven, which adds a sense of security for me. If LanguageIO has a new feature, I know it's something that has been researched/tested; it's not something that they'll rush out for the sake of being novel. **What do you dislike about Language IO?** I like the browser extension, I just wish there was a keyboard shortcut I could use to open it. **What problems is Language IO solving and how is that benefiting you?** We're a global company, but our reps only speak English and Spanish. Without LangIO, we wouldn't be able to conduct support as well as we do. ### 17. Amazing success story for us!! **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Language IO?** The tool helps our employees engageacross the globe stremlessly. The tool is out of the box easy to use. Plus customer support is amazing! **What do you dislike about Language IO?** Nothing the tool has been amazing for our company! **What problems is Language IO solving and how is that benefiting you?** The ease of being able to translate conversation across the globe with quick turn around time. ### 18. Easy to use, great support **Rating:** 4.0/5.0 stars **Reviewed by:** Yazeed T. | Customer service knowledge Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Language IO?** It was easy to implement, and most importantly to note their responsive support for adding new languages or translating in bulk projects. it is easy to implement in our workflow and it's easy to use for our agents. I would specially recommend this if you need help with support to asian languages or other markets outside of the western market. **What do you dislike about Language IO?** I think it might be the credits method with translations, we have lots of in house support in terms of translations so we didn't face any limits but I can imagine that if are relying heavily on LIO for translations you would need to discuss your business needs with the team at LIO. **What problems is Language IO solving and how is that benefiting you?** Support of many foreign languages that other tools out there might not have the solution for in the accuracy needed with our customer's support ### 19. Great translation tool! covering all our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Asaf P. | Global Tech-Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Language IO?** I really like the fact that Language I/O integrates into Salesforce, so it really answers all of our translation needs. Very easy to use. We use it to translate emails and messaging sessions, as well as knowledge articles. The Support is also very quick and efficient. Highly recommend! **What do you dislike about Language IO?** The credit system for billing is a little challenging to understand and follow. Our initial estimation for how much credits we will need was inaccurate, so we will probably need to purchase additional credits on top of our subscription plan. **What problems is Language IO solving and how is that benefiting you?** Language I/O is solving for us the need to hire reps who speaks languages other than English. It is very cost-effective for us, as we can hire people globally without worrying about their language knowledge. ### 20. From POC to Production LIO has been the best **Rating:** 5.0/5.0 stars **Reviewed by:** Abhijeet S. | Innovation Leader, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2024 **What do you like best about Language IO?** The ease with how it integrates with SF CCC (Customer Care Center) Console. Not only that but also the UI is so seamless with SalesForce (SF) UI that there is almost next to zero onboarding required for the CCC agents. The implementation be it in sandbox environment or production environment is pretty easy and straight forward. Our agents love to use it regularly. The customer support team of LIO is best taking care of all the requirements going above and beyond supporting their customers setting them up for success. **What do you dislike about Language IO?** There is not really a great deal about not liking the tool, definitely as the industry progress on GenAI and AI overall would like to continue to see the support for the this technologies in LanguageIO Tools **What problems is Language IO solving and how is that benefiting you?** LIO was brought in to help our CCC team cater the needs of our diverse customers removing the barrier of language so that even our expter CCC agents can help our customers even though they might not be speaking the same language. ### 21. Language I/O with AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Language IO?** Ai is the best thing they have and very helpful tool for the customer support **What do you dislike about Language IO?** as always, ai is a very useful tool. but it reduces the number of jobs. **What problems is Language IO solving and how is that benefiting you?** i have to use the google translator.which was quite manual way. it solves my issue. ### 22. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Bobbi Jo V. | CRM Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Language IO?** I love the ease of use. We use this for our contact center and the agents love it. Minimal training needed and it sits inside of our SFDC console. Any questions are answered within one day, which is unheard of these days. **What do you dislike about Language IO?** Maybe simplified billing like words instead of credits, but that is about it. **What problems is Language IO solving and how is that benefiting you?** We do not have to hire agents for bilingual support. ### 23. Very convenient for real-time translations **Rating:** 4.5/5.0 stars **Reviewed by:** Manisha R. | Hindustani Vocal Teacher, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Language IO?** It translates chats real-time with ease, make conversation with customers possible **What do you dislike about Language IO?** Shows words translated - should also show how many chats in each language got translated **What problems is Language IO solving and how is that benefiting you?** It is helping our live agents chat with customers that do not speak their language. When we do not have agents speaking a particular language, it helps them chat with customers, making frictionless communication possible, and helps with customer satisfaction ### 24. Great Translations in Quick Real Time **Rating:** 4.5/5.0 stars **Reviewed by:** Ashita K. | Lead Salesforce Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Language IO?** The backend translations in the customer's language are excellent. Without even knowing their language, we connect with customers in their language. **What do you dislike about Language IO?** Some problems in translating from two languages from same family. Ending up in wrong translations. **What problems is Language IO solving and how is that benefiting you?** Communicating with customers from different locales ### 25. Language I/O Review for Salesforce Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Language IO?** It just works. When we made the switch from RingCentral Contact Center to Service Cloud Voice, there were many growing pains that had to be overcome. Yet, none of those concerned Language I/O, that did exactly what it was supposed to do. **What do you dislike about Language IO?** As with any AI solution, there are times when the output comes across as machine generated, as opposed to a native speaker. These are seldom, but customer feedback has stated they can discern the structure or tone isn't a real human. **What problems is Language IO solving and how is that benefiting you?** Our Customer Support Agents based in Americas, Africa, and UK all primarily speak English only. It has been increasingly difficult to find candidates that are multilingual. As our customer base, in the 10's of thousands, use our product around the world the need to provide interactive support to them in their preferred language is key to our business. ### 26. All good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Language IO?** accurate translations, no need to hire external team **What do you dislike about Language IO?** nothing wrong so far, but they could have a free trial **What problems is Language IO solving and how is that benefiting you?** no need to hire multilingual team, ease of use ### 27. Excellent collaborative tool with easy configuration **Rating:** 5.0/5.0 stars **Reviewed by:** William S. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Language IO?** This tool is excellent especially because it is easy to use and install and do the first configuration. I like the integration with Salesforce and it gives us good flexibility, saves time in translations and increase collaboration. It is a good software. **What do you dislike about Language IO?** So far everything is going well and I hope it continues that way. **What problems is Language IO solving and how is that benefiting you?** We use this software for professional translation and it is super easy to use and its integration with Salesforce is seamless, which my experience is positive due to its features such as multilingual customer support, automatic translation. ### 28. Quick and to the point **Rating:** 4.5/5.0 stars **Reviewed by:** Abhijith E. | Senior specalist - sf ops, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Language IO?** Features are great and the ease of installation is pretty good **What do you dislike about Language IO?** documentation is pretty huge and is easy to be lost in (adding few videos of how to might be really easy to follow and not miss out on some features) **What problems is Language IO solving and how is that benefiting you?** Our partners come from different regions we wanna tailor responses and communication in their language so that we can serve them better ### 29. Efficient and well operationalized **Rating:** 3.5/5.0 stars **Reviewed by:** Malachi H. | Senior Manager of Client Education, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Language IO?** Language I/O is a great partner for offering specialized quotes for the credits required to accomplish your language translation and localization goals and priorities. They are prompt, clear, and responsive. **What do you dislike about Language IO?** They can be expensive for a lot of localization needs; however, they insure a superior quality to must. **What problems is Language IO solving and how is that benefiting you?** Localization for a global customer audience. ### 30. Great enabler **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Language IO?** With only agents speaking 3 languages, we support the whole EMEA regions. Translations have been double checked by native speakers before going live and we are really happy about the usage. **What do you dislike about Language IO?** Sometimes, native speakers can feel that the translation is a bit strange, so it's kind of visible that the translation is automatic. Also, we sometimes have issues with slang or our customer's typos **What problems is Language IO solving and how is that benefiting you?** Our support agents speak 3 languages only and we need to support in native languages customers from more than 20 countries in EMEA ### 31. Great Solution for Translating Knowledge Articles **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon O. | Senior Client Education Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Language IO?** I liked how Language I/O integrated with Salesforce to make translated articles into different language so easy. **What do you dislike about Language IO?** The article translation submission tool sometimes was buggy, and I had to resubmit projects. The UX could use some updating. **What problems is Language IO solving and how is that benefiting you?** Language I/O helps with translations into languages that our client base speaks. ### 32. Easy to implement and great user review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Language IO?** Ease of integration into our existing Saesforce instance. Also the real time chat translastion is great. Users find it very easy to use without addtional training. **What do you dislike about Language IO?** Need better Salesforce email to case translation. There were some issues encountred during our trial where 2 or more langauges require manual selection of text and translation. **What problems is Language IO solving and how is that benefiting you?** LIO is helping us translate multiple EMEA and APAC language customers through email and chat. Real time Chat translation has been one of the key benefits we have realized where the customers can chose to chat with us in thier native language without even realizing that they are speaking with non native speakers. This is helping us improve our real time customer response time and overall customer engagement. ### 33. Where you can go for trusted translations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Language IO?** Provides our support org real time translation ability within the support tool. Integration is seamless. Our LIO rep Is amazing as well. Always providing quick prompt answers to questions we may have. **What do you dislike about Language IO?** the error window when the language of the end user is the same. **What problems is Language IO solving and how is that benefiting you?** they provide real time translation to those support agents that are not native language speaking of the end user. ### 34. LIO's service and tech tools (ex: dashboards) are an absolute treat for us longtime customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Language IO?** What sets Language I/O apart is their digital-first, human customer-first-and-foremost approach to working together with us. We are a larger company that takes near full advantage of all the tools LIO offers to enterprise customers. Still, knowing Viviana and Heather, I have to believe that even their start-up clients get white-glove service. I appreciate how quickly they adapt to change, and how eager they are to collaborate with other vendors we have. It's how LIO intertwines tech solutions with a human-approach that I hold in such high regard. **What do you dislike about Language IO?** From where I sit in my organization, there has not an issue that Viviana and her team has not resolved or found another viable solution for. I feel valued as a customer, that my opinion matters, and that LIO is not afraid to prioritize or re-prioritize new tech solutions based on short-term customer needs, longer-term goals and just general feedback. **What problems is Language IO solving and how is that benefiting you?** LIO is the service and technology bundle that allows us to reach hundreds of thousands of customers in their first language, whether we're communicating formally through our help center or personally through our English-speaking agents. We need a solution for immediate translation in a score of languages and an expert rendering that relays the tone and voice of our public-facing support content. I see this in the rendering of content for the non-English languages I speak, but I also appreciate their QA efforts. LIO is not afraid to call out where they can improve when it comes to the notoriously difficult languages to translate. I want to mention that I have often witnessed LIO solving problems we had as an organization but were unable to articulate yet. That type of customer experience has us hooked. Lastly, though I have a front-row seat to the value show, I am not in the pricing conversations, so I must answer N/A for that question. ### 35. Ups and downs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Language IO?** Their integrated tool with Salesforce makes the transition to use easy. **What do you dislike about Language IO?** The tool struggles with context in French and German occaisionally **What problems is Language IO solving and how is that benefiting you?** We are able to provide Support for our EU customers that don't speak english. ### 36. Language I/O tool in IT team **Rating:** 4.5/5.0 stars **Reviewed by:** Fajar S. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Language IO?** Language I/O works pretty well with what we already got goin' on, giving us real-time translations into other languages which is crucial since we work all over the world. It seems to understand the technical lingo in our industry, which cuts down on stuff getting lost in translation. The API is fast so there aren't big delays in our workflows and being able to customize the dictionaries for cloud terms helps keep things consistent when dealing with complex stuff. And the tool learning and improving from corrections we make helps the team work more efficiently over time. **What do you dislike about Language IO?** It took a good bit to get it integrated in a way that really fits our needs. There are still times when it misses the mark on niche or highly technical language. **What problems is Language IO solving and how is that benefiting you?** By tearing down language barriers, Language I/O makes working with international folks smoother. It takes care of translating technical issues accurately so we can respond to incidents faster. That leads to higher satisfaction from clients and helps us keep quality high when managing cloud infrastructure. ### 37. Great success for our support team **Rating:** 4.5/5.0 stars **Reviewed by:** Marina C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Language IO?** Language I/O perfectly suitable to be installed on our system and has better implementation than our previous solution. Integration with Zendesk is smooth and it can read all the support email and translate email from other language. Easy operation and fast real-time result is what I like best with this platform. **What do you dislike about Language IO?** No dislike with Language I/O. They provide an easy platform to operate and their customer support team is very flexible in helping us with our requirement. **What problems is Language IO solving and how is that benefiting you?** We now can support multilanguage customer support. It all thanks to this platform that can support up to 150 different language and providing an accurate translation job. Able to operate on multiple coummunication medium like live chat and email. ### 38. Great helps in translating real-time conversation **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Language IO?** Language I/O is the saviour for our support team, which has enable them to easily translate customer conversation from different language. We don't need to hire translator anymore as this platform support to more than 150 languages. Installing it into our customer support system is easy and can be integrated to SM, email and chatbot. **What do you dislike about Language IO?** None. We have no bad experience or dislike when it come about Language I/O as they helps us to reduce our support team operation cost. **What problems is Language IO solving and how is that benefiting you?** Language I/O is rich in features to help analyzing and translating conversation in real-time. There is no gap in waiting time between users and our support agent when they are using the Live Chat. ### 39. Great options for a good price. **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan W. | Customer Insights and Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Language IO?** 1. Overall onboarding was easy. Their team set up a call to add the needed fields, create the accounts, etc. and we were up and running. 2. Job submission for our Zendesk Help Center is simple. Additionally, submitting jobs via ppt and excel are simple as well. 3. Have lots of language options and are able to cover translation for our global business needs. **What do you dislike about Language IO?** 1. Getting the initital languages toggled on took some back and forth. 2. Content blocks are tricky to build into this process. **What problems is Language IO solving and how is that benefiting you?** Allows us to communicate (chat + email) and support (Zendesk help center articles) in all the languages needed for our business. ### 40. Easy flexible multi-language translation App **Rating:** 3.5/5.0 stars **Reviewed by:** Bharath K. | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Language IO?** To translate customer language to english wording for easiter understanding. To reply back to customer by entering english words and transalte to customer language Latest releases like quality flagging, partial translation, comment box enhancements **What do you dislike about Language IO?** Costing on per word basis UI need to be more impressive / attractive **What problems is Language IO solving and how is that benefiting you?** Various customers write in multiple languages which our agents cannot read/write. IO Translation tool easily recognises those languages and translates for agents to understand. Agents can simply write in english and translate back to customer original language without any efforts / research. Time for agents are saved and helps us in faster response to our customers. ### 41. The integration of global communication and exceptional support. **Rating:** 5.0/5.0 stars **Reviewed by:** Sonia B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Language IO?** I have had the privilege of being involved in steering team progress, and facilitating our sprint cycles with Language I/O’s Conversational Translation Tools. Integration with Salesforce went smoothly and enabled us to offer our support capabilities in the Service Cloud. The responsiveness of this tool is something that stands out; it’s like having a translator integrated into our workflow that almost renders language barriers non-existent. **What do you dislike about Language IO?** Nonetheless, chatbot integration learning curve was slightly steeper than anticipated. At first, some users found it hard to use, signalling our usability needs improvement. **What problems is Language IO solving and how is that benefiting you?** The incorporation of Language I/O’s tools has immensely helped us deal with communication issues, especially in support cases. It has been a bless to our international clients because they are helped quickly and effectively. ### 42. Great for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Language IO?** Ease of Use + Ease of Implementation & Integration **What do you dislike about Language IO?** The tool struggles with certain contexts in occaisionally. **What problems is Language IO solving and how is that benefiting you?** Multilingual Translation ### 43. Great product and great people behind it as well! **Rating:** 4.5/5.0 stars **Reviewed by:** Alan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Language IO?** From the first call and demo to every interaction afterwards with their staff, they have been incredibly responsive. Not that you really need to reach out to them often because the product is super easy to set up on Salesforce (wish I could say the same for other apps) and simply just works like they demo'ed. Training the staff to use was simple and most of all, our customers appreciate that they can speak in their native tongue so nothing gets lost in translation :) **What do you dislike about Language IO?** Not much to the point that I dislike the product to not recommend to anyone looking for an efficient way to service international customers without hiring an implementation team or hiring foreign language agents which can be costly. **What problems is Language IO solving and how is that benefiting you?** Communicating with international customers effectively and efficiently. ### 44. Seamless Integration, Efficient Global Communication, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Language IO?** Language I/O seamlessly integrates with Salesforce Service Cloud and Chat Bot, facilitating real-time translation for global customer communication through chat messages and emails. The swift implementation and maintenance-free operation have made it a daily tool for our agents. The efficient, practical, and cost-effective service, coupled with flexible pricing, has been complemented by the professionalism and solution-driven approach of the Language I/O team. It's ideal for a globalizing company, aiding quick onboarding and language support, enabling scalability without additional hiring, and offering around 150 language pair translations, including machine and live translation services. Suggestion: Create a glossary for contextual, company/industry-specific terms to ensure accurate translations across all languages. **What do you dislike about Language IO?** For us, so far, all works well. However, it was communicated to us that certain less commonly used language pairs might experience reduced accuracy in machine translations, potentially sounding a bit mechanical. The positive aspect is that the underlying engine is continually learning and evolving. **What problems is Language IO solving and how is that benefiting you?** Enabling native service in multiple countries, achieving scalability without the need to hire bilingual/multilingual customer support representatives. ### 45. Language I/O - Salesforce integrated apps are stellar **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Language IO?** - LIO support 100s of translation languages (both source & target) - Salesforce integrations are easy to install, manage & maintain - LIO application features are customizable to your integration reqs & available out-of-box - In general there are multiple applications available for use & licensing is based on service consumption (vs. per application) **What do you dislike about Language IO?** - LIO Salesforce Chat translation app does not yet support the "Messaging / In-app" new channel **What problems is Language IO solving and how is that benefiting you?** LIO enables our customer service teams to support many different languages across all customer channels. Previously service teams had to hire team members based on their language fluency, but that is no longer a primary requirement. ### 46. Soild tranaslations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Language IO?** The most important thing to me is the accuracy of the translation, we found that Language IO had the best matches for our language pairings. The fact they use different engines for different pairings helps. **What do you dislike about Language IO?** I'm not a fan of the agent UI, it's a bit outdated and takes up valuable real estate in the widget section. I would like to see the option to have the translation tool integrate with the main conversation thread. **What problems is Language IO solving and how is that benefiting you?** The ability to offer multi-lingual support without the human resources that speak those languages. ### 47. Easy to implement and flexible solution **Rating:** 4.5/5.0 stars **Reviewed by:** Bart M. | Vice President Hasbro Direct EMEA, LATAM & Asia Pacific, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Language IO?** We have recently started using Language I/O when we switched over from another provider. This solution gives us more flexibility and a more cost effective solution while delivering quality translations for our customer care teams. Currently using for email support but planning to use for chat support going forward too. **What do you dislike about Language IO?** Nothing discovered so far. In all aspects delivering better standards versus the solution we previously used. **What problems is Language IO solving and how is that benefiting you?** It allows our customer care team to reply to consumer queries in any language across all the markets we operate in. ### 48. Great tool and amazing CS support **Rating:** 4.5/5.0 stars **Reviewed by:** Danilo D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Language IO?** What I appreciate most about Language I/O Conversational Translation Tools is undoubtedly the exceptional customer support, particularly from team members Federica and Lynda. Their unwavering dedication to ensuring customer satisfaction with the product goes above and beyond, setting them apart from competitors in the industry. The personalized attention, prompt responses, and genuine care they exhibit truly enhance the overall experience of using the Language I/O platform, making it not only a powerful translation solution but also one backed by an unparalleled support network. This level of service instills confidence in the product and reinforces the company's commitment to delivering the best conversational translation tools in the market. **What do you dislike about Language IO?** While Language I/O Conversational Translation Tools offer many advantages, one area where I believe there is room for improvement is in the translation of less common phrases or idiomatic expressions. For instance, when translating "Thank you for reaching out" to Portuguese, the tool outputs "Obrigado por estender a mão," which is a more literal translation. A more contextually accurate translation would be "Obrigado por entrar em contato conosco," meaning "Thank you for contacting us." Enhancing the tool's ability to recognize and accurately translate idiomatic expressions and uncommon phrases in various languages would further elevate the platform's effectiveness and provide users with even more precise translations, improving overall communication and user satisfaction. **What problems is Language IO solving and how is that benefiting you?** Language I/O Conversational Translation Tools effectively addresses the communication barrier that arises when agents only speak English, enabling them to provide support and assistance in a variety of other languages. By utilizing Language I/O, our English-speaking agents can efficiently and accurately communicate with customers from diverse linguistic backgrounds, breaking down language barriers and fostering a more inclusive and accessible customer support environment. ### 49. Great user experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Language IO?** From the initial set up and onborading to daily use and bug fixes in the live enviroment, the Language i/O team have proved to be efficient, professional and attentive. The tool is easy to intergrate into Salesforce and allows us to communicate easily with our customers in France and Germany. The accuracy of the translation helps us to maintain high customer satisfaction and clear communication. It is a cost effective solution for our team! **What do you dislike about Language IO?** We have found that there are some oddities with capitlisation of certain words and the odd translation bug but these do not affect overall performance and the team are quick to assist through the support portal. **What problems is Language IO solving and how is that benefiting you?** The tool allows us to communicate with our customers in local language when we do not have an in house agent with these language skills. ### 50. Happy to use Language IO Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Bharath K. | Senior Application Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Language IO?** Translate any languages Read Non English message Fast Translations Easy User Interface New App releases Locale changing feature Auto Language detection Partial translation **What do you dislike about Language IO?** Some times confusing UI Errors occuring due to locale issue Service degradation **What problems is Language IO solving and how is that benefiting you?** Our Customers raises tickets in many language. I/O tool helps to translate them to read understand & write back either in english or other locale. This way our customers & agents have easier communication. ## Language IO Discussions - [What is Language I/O Conversational Translation Tools used for?](https://www.g2.com/discussions/what-is-language-i-o-conversational-translation-tools-used-for) - [Best tips for benefitting form the tool to the fullest :)](https://www.g2.com/discussions/best-tips-for-benefitting-form-the-tool-to-the-fullest) - 1 upvote - [What is the most difficult language to launch?](https://www.g2.com/discussions/what-is-the-most-difficult-language-to-launch) - 1 upvote - [View Language IO pricing details and edition comparison](https://www.g2.com/products/language-io/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+00%3A44%3A18+-0500&secure%5Bsession_id%5D=726158e9-41dd-4463-9478-e52fe76181f5&secure%5Btoken%5D=bb738562dd8ba484928f867108d54e63c024d5910234c5129d5262ef294a625e&format=llm_user) ## Language IO Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Language IO Features **Translation Options** - Direct Text Translation - Document Translation - Real-time Translation - Batch Translation - Auto-Detect Language - Customer Service Focused - Machine + Human Translation **Translation Memory** - Custom Translation Memory - Built-in Translation Memory **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Offering Type** - Browser Application - Downloadable Software - Pay-Per-Use **Machine Translation** - Neural Machine Translation **Channel** - Security - Omnichannel - Privacy - Anonymity **Translation Options** - Collaborative Translation **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Agentic AI - Machine Translation** - Autonomous Task Execution - Natural Language Interaction ## Top Language IO Alternatives - [Unbabel](https://www.g2.com/products/unbabel/reviews) - 4.6/5.0 (195 reviews) - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 4.7/5.0 (752 reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - 4.6/5.0 (554 reviews)