Without a doubt, the dedicated client payment portal is the most valuable part of the platform. Instead of just sending a flat email reminder, we can provide our clients with a secure self-service link where they can view their entire billing history, download statement PDFs. Review collected by and hosted on G2.com.

Honestly, we really don't do complaints or functional dislikes about how the software performs day to day. If I had to pick something, my biggest frustration is simply that we haven't rolled it out across our other partner companies and sister entities yet, which is causing us to still deal with legacy manual billing headaches on those sides of the business. Review collected by and hosted on G2.com.

I really like Kolleno's secure white-labeled customer payment portal; it's the most impactful feature for our global billing operations. It provides international students and their families with an intuitive self-service digital environment where they can log in, view a comprehensive breakdown of all past and outstanding invoices, and settle fees immediately via their preferred regional banking methods. Review collected by and hosted on G2.com.

Didn't found anything. Review collected by and hosted on G2.com.

I really like Kolleno's live bidirectional integration with NetSuite, which is an absolute game changer for our operations. It allows all our corporate invoices, customer profiles, and transaction histories to sync seamlessly, updating live in both systems simultaneously so we never have to worry about data discrepancies. Review collected by and hosted on G2.com.

The flexibility of the main interface. Review collected by and hosted on G2.com.

I find the out-of-the-box analytical reports module in Kolleno to be the most convenient and valuable feature on the entire platform. Review collected by and hosted on G2.com.

Having to click away into the reporting tab to view deeper historical trends feels like a small extra step, and I wish these could be directly accessible as interactive widgets on the main user dashboard for immediate viewing. Review collected by and hosted on G2.com.

I find the dual-level visibility in Kolleno incredibly beneficial, as it allows me to view and manage data both at the overall customer level and the individual invoice level. Review collected by and hosted on G2.com.

It is a minor complaint, but I do wish the main invoice table view offered a bit more direct customization. Review collected by and hosted on G2.com.

I rely on Kolleno every day to monitor our total outstanding debt and track incoming payments across our active client accounts. Review collected by and hosted on G2.com.

While the default analytics suite provides solid data out of the box, I do wish the main user dashboard was more fully customizable. Review collected by and hosted on G2.com.

I use Kolleno primarily to manage accounts receivable. It's been instrumental in automating payment chasing and performing daily bank reconciliations. Review collected by and hosted on G2.com.

If I had to suggest one minor improvement, it would be adding more granular filtering options within the historical reconciliation activity view, so we can isolate multi-currency FX adjustments faster during end-of-month audit. Review collected by and hosted on G2.com.

I appreciate the extreme responsiveness of the customer success team, which, when combined with their proactive product updates, makes Kolleno stand out to us. I am really impressed by how they acted on our feedback to update the main user dashboard by incorporating an optimized aging analytics report. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

I find the customer payment tool combined with the platform's daily task prioritization engine to be the most valuable features for us. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

I like the platform's operational layout. I appreciate the fact that the system automatically builds prioritized day-to-day to-do lists triggered directly by the custom credit workflows we designed during our audit. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.