Kolleno Reviews & Product Details

The platform was very easy to integrate with our existing systems, and the training sessions were extremely helpful in setting up automation to fit our credit control processes. Love how the customer support is always reactive and responsive to any questions that we have. We saw much faster payments thanks to the customer payment portal, that provides our customers with a transparent view into their outstanding invoices and overall account balance. Review collected by and hosted on G2.com.

Nothing, the platform works well. Though would be great to have some more of online webinars /sessions on the best practices to use the product - would be great to see how other businesses operate in the platform. Review collected by and hosted on G2.com.

Integrating Kolleno into our existing systems and tools was very straightforward. It required almost 0 engineering support, as it provides direct, live integration with our ERP system - we only had to make sure all the custom fields are connected correctly and naming conventions match. It was one of the best tools adoption experiences we've had. The finance team loves how much easier it made their daily job - it more pleasant for them to operate from one system to track all the payments. Review collected by and hosted on G2.com.

Nothing. I hope you keep up the good job with newest product releases. Review collected by and hosted on G2.com.

Kolleno has improved coordination between our credit & collection and legal specialists. The platform made it much easier for our credit & collections teams to prioritize their chasing activities and meet SLA requirements, which we have observed in the improved collected amounts on the weekly basis. For legal team, whenever there is a dispute or a bad debt that needs to be escalated, having access to the platform and being able to see the whole history of communication has been a game changer. Its also very convenient for me to be able to log in and export a report with all the bad debtors, disputes and the reasons behind them. Review collected by and hosted on G2.com.

Kolleno is relatively new on the market compared to other players, but we were positively surprised with how powerful the platform actually is to handle our business processes, and the customer support is on top of everything. So can’t say there is anything we dislike. Review collected by and hosted on G2.com.

We mostly use Kolleno to stay on top of our payments and making sure all the invoices are getting followed up on. Whilst my team is ensuring all the background job is getting done through the automated workflows, I appreciate how I can get instant overview of the payment statuses and company’s aging balance through the main dashboard or Kolleno’s mobile app. It is also very convenient how the platform supports multiple currencies. Review collected by and hosted on G2.com.

The mobile application at the moment only allows to read information, it would be great If I could also use it to leave notes / assign tasks to my team. Review collected by and hosted on G2.com.

We appreciate Kolleno's highly flexible collection workflows and the extensive customization options in communication templates. The emotional nature of our services mean that financial conversations with clients needed a delicate approach, and yet, late payments were becoming an operational challenge. Furthermore, balancing the intricacies of different funeral practices means our invoicing structures are often unique and diverse. However, given how customizable Kolleno communication templates and workflows are, we were able to build out a gentle approach to all of our clients situations. Review collected by and hosted on G2.com.

The platform is evolving fast, taking on any feedback quite quick. At the moment, nothing major that we dislike. Review collected by and hosted on G2.com.

Since Kolleno implementation we have seen noticeable improvements in the debts collected. Loved it how we could monitor the payments progress across different monthly cohorts - with Kolleno reports its very easy to see what % of debt outstanding in February is still outstanding or either has been paid. It was great seeing this % number going over time, as our credit control team became more efficient with using Kolleno for their daily tasks. Review collected by and hosted on G2.com.

I wish the dashboard was more customizable, and each user were able to decide for himself what graphs, reports and metrics they want to see on the daily basis. Review collected by and hosted on G2.com.

Kolleno offers the ability to chase a large amount of debt with completely customisable parameters without it looking like any other automated email. This allows the team to focus on debt that requires more attention and provide daily tasks and reminders to effectively manage large debtor books. The customer support we have received right from implementation has been amazing, Adonis our account manager offers useful insight into best practice and works out the best solution based on our business which integrates with Xero seamlessly. Review collected by and hosted on G2.com.

Nothing that isn't user familiarity with the system that causes the issue. Review collected by and hosted on G2.com.

It integrates quite well with NetSuite. We use it for testing and integrating on behalf of our clients. Review collected by and hosted on G2.com.

Lots of features, sometimes I'm not sure where to go or if it is available. Review collected by and hosted on G2.com.

The integration with our ERP system was seamless, providing us with a two-way data sync. The finance team was able to increase their productivity, and the amount of filters / triggers for customers and invoices that enroll into workflows is impressive, allowed us to create strategies specific to our business processes. Appreciate how the platform is always up and running, there is no disruption to its operation. Review collected by and hosted on G2.com.

Well done to Kolleno tech team, nothing we don't like Review collected by and hosted on G2.com.

Kolleno's software has been a game-changer for managing our credit control. It's easy to use and syncs perfectly with our current systems. The software automates a lot of the work, saving us time! It also helps us keep track of payments and financial decisions with its up-to-date reports and data. This has made our financial operations smoother and more efficient. Review collected by and hosted on G2.com.

That it doesn't have more features to do more of our admin for us! Review collected by and hosted on G2.com.