--- title: Kolleno Reviews meta_title: 'Kolleno Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how Kolleno works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 112 scale: '5' date_modified: '2026-08-07' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Kolleno Reviews **Vendor:** Kolleno **Category:** [Credit and Collections Software](https://www.g2.com/categories/credit-and-collections) **Average Rating:** 4.9/5.0 **Total Reviews:** 112 ## About Kolleno Kolleno is an accounts receivable platform designed to streamline the management of receivables, payments, and reconciliation, all within a single interface. This innovative solution caters specifically to finance professionals, enabling them to automate and optimize back-office processes through customizable workflows. By consolidating various financial activities, Kolleno enhances the efficiency of client payment management, communication, and financial reporting, ensuring that data, systems, and personnel remain in sync. Targeted primarily at CFOs, finance teams, and businesses seeking to improve their financial operations, Kolleno addresses the common challenges associated with traditional accounts receivable processes. The platform is particularly beneficial for organizations that handle a high volume of transactions and require a robust system to manage cash flow effectively. By leveraging advanced AI capabilities, Kolleno integrates seamlessly with existing accounting systems, ERPs, and CRMs, allowing users to access context-sensitive content across their financial workflows. This integration not only simplifies data management but also enhances decision-making by providing real-time insights. Kolleno's key features include automated invoicing, payment tracking, and customizable reporting tools. These functionalities enable users to monitor outstanding receivables and manage client communications more effectively. The platform's automation reduces the time spent on manual tasks, leading to significant time savings and increased productivity. For instance, businesses have reported a 32% reduction in Days Sales Outstanding (DSO) and a 50% decrease in outstanding receivables within just three months of implementation. Such outcomes demonstrate Kolleno's potential to transform finance operations into more efficient and intelligent processes. Moreover, the user-friendly design of Kolleno ensures that finance teams can quickly adapt to the platform without extensive training. This ease of use, combined with powerful automation features, allows organizations to focus their resources on strategic initiatives that drive growth, rather than getting bogged down by routine accounting tasks. By embracing Kolleno, businesses can expect to enhance their financial management capabilities and foster a more agile approach to cash flow management. In a rapidly evolving financial landscape, Kolleno stands out as a comprehensive solution that not only addresses the immediate needs of accounts receivable management but also positions organizations for future growth and success. By transforming traditional finance operations into seamless digital experiences, Kolleno empowers finance professionals to work smarter and more efficiently, ultimately leading to better financial health for their organizations. ## Kolleno Pros & Cons **What users like:** - Users value the **collections efficiency** of Kolleno, leading to faster payments and improved cash flow management. (3 reviews) - Users highlight the **time-saving automation** of Kolleno, enhancing payment processing and overall efficiency in A/R management. (3 reviews) - Users highlight the **efficiency of automation** in Kolleno, transforming payment processes and improving cash flow. (2 reviews) - Users praise the **easy integrations** with Kolleno, enhancing payment processes and syncing effortlessly with their ERP systems. (2 reviews) - Users appreciate the **automation and integration** of Kolleno, streamlining payment reconciliations and enhancing collection workflows. (2 reviews) - Integrations (2 reviews) - Tracking Efficiency (2 reviews) - Updates (2 reviews) - AI Automation (1 reviews) - Analytics (1 reviews) **What users dislike:** - Users find the **poor navigation** in Kolleno frustrating, making it difficult to locate features and available options. (1 reviews) ## Kolleno Reviews ### 1. Good experience overall, easy to manage both receivables and failed direct debits **Rating:** 5.0/5.0 stars **Reviewed by:** Denis K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Kolleno?** Recent integration with GoCardless, as its allowed us to set up all of our recurring business clients on direct debit. We were then able to build workflows that get triggered in case of the failed direct debit from a client and assigns task to our team to get in touch with the client, using a specific email template or phone script. Overall Kolleno made it accounts receivable and recurring payments management much easier for our team. As a business owner, I constantly use the platform to get overview of where do we stand with each client payments and whether the team is on top of the follow ups. **What do you dislike about Kolleno?** Nothing to dislike, Kolleno has been great for us so far **What problems is Kolleno solving and how is that benefiting you?** Accounts receivable management, admin tasks automation, direct debit set ups for our clinets. Using the platform has saved us a lot of time, made financial processes much smoother to operate on a daily basis. ### 2. Loved how easy it is to build workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Kolleno?** I am in love with the latest update of workflow feature in the Kolleno platform! Its much easier now to build them out as the drag and drop functionality is available. I can customize and build out workflows based on almost any invoice / client variable i want, e.g. tasks or communications to be triggered on the client level or invoice level, specific invoice amount / due date / days from clients last response and many more. It was also super valuable for us to have the customer support always available for us to help crafting the optimal workflows and adjusting the wording in emails for different age of overdue payments. **What do you dislike about Kolleno?** Would love to have direct integration to CRMs, ie Salesforce; not just ERPs **What problems is Kolleno solving and how is that benefiting you?** In recruitment business its crucial for me to really stay on top on when each candidates probabation period is completed so that I can start sending invoices for the successful hires and remind about payments if needed. However during busy periods of hiring, it was very hard for me to remember when each of my clients candidates are done with probabtion and which payments are due. Kolleno made managing accounts receivable and communications with my clients much easier and smoother for me to operate on a daily basis, and its much easier for me to stay organised ### 3. Makes one person as productive as 3 **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Kolleno?** The platform made it very easy for us to scale communications with our clients. We can send out bulk emails that are personalised to each of the clients and feel human, and with workflows we can program all the actions and tasks that have to be done to stay on top of our receivables. We have used different marketing software that are very powerful at building out different workflows and customized communications for different contexts, and I’d love to say that Kolleno feels exactly like this, but tailored for finance ops and receivables management - as powerful and easy to use. **What do you dislike about Kolleno?** The reporting feature could be more customizable. I’d love to have my own report builder inside the platform. **What problems is Kolleno solving and how is that benefiting you?** We have just started trading last year, and as a new business we have very limited resources in terms of human capital. Using Kolleno allows us to have just one person staying on top of all clients payments and receivables easily, rather than having a dedicated financial control team. We see Kolleno as a long term partner for allowing to keep our financial ops lean. ### 4. The payment reconciliation feature is 10/10! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Kolleno?** Payments reconciliation! Now that this part of our financial processes is automated, Its still hard for me to believe that we used to reconcile each payment manually and spend so much time on this. Another thing that we love about Kolleno is its pleasant user experience. Unlike some other products on the market, the platform’s UI is very intuitive, feels smooth and modern. That makes mundane tasks actually pleasant. **What do you dislike about Kolleno?** I would have loved it if we were able to actually customize what we can see on the main dashboard of the platform, ie which particular reports and graphs. **What problems is Kolleno solving and how is that benefiting you?** We are a relatively young business, that has been going through an increasing growth with a limited team, which made the opportunity cost of time spent a crucial factor. Hence we were looking for the ways how can we work smarter and implement solutions across our business operations that would make it easier for our team not to spend too much time on admin work. Thus Kolleno came in very handy for us at streamlining our accounts receivable through customizable workflows, communication templates and whats been an especially huge time saver - payments reconciliation. ### 5. Great visibility into my payments, especially great to have the mobile app to view when on the go **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Kolleno?** As a business owner, I love how Kolleno is not just a financial process automation platform for my finance team to stay on top of payments and daily processes, but also a great client relationship management tool. It was very straightforward to get everyone in the business to adopt the software and start making use of all the features straight away from implementation. We use it across all teams as a CRM for financial communications and whenever there is a new development in our clients sales or deals context, I can be sure that everyone can see that in Kolleno’s notes / payments / communications log and stay on the same page. The custom reports are also a great time saver for me whenever I want to get instant visibility in where do we stand in terms of payments, cash, revenues this month and as I travel often for the content creation for my media business - its very convenient to have this information available via mobile application. **What do you dislike about Kolleno?** The mobile app functionality is very basic at the moment, which does the job - however would be great to extend it a bit more, ie rather than just viewing data would be cool to add functionality to also generate tasks/make quick adjustments to workflows **What problems is Kolleno solving and how is that benefiting you?** As a media business its common for us to be sending out reminders for the advertisers to pay, and the tricky part is getting at advertisers negotiating their quote or requesting additional placements to be added to their invoice. Thus our invoices get changed quite often and the finance team struggled to stay on top of which invoice has the latest and correct quote, often leading to confusion between teams and clients and quite a few wrong invoices being chased on. Kolleno helped us solve it by having all the data dynamically updated and whenever the finance team member chases up the clietn from the inside the platform, I as a business owner can be certain that the person is using the most up to date information and invoices for its conversation with clients. I also hear from my team that their daily job got much easier to perform - they make an extensive use of the daily task manager and love how all the platforms are connected in one. ### 6. Great solution that helped us to stay on top of accounts receivables as our business grew **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Kolleno?** As a consulting business, we provide various services to our clients and the ability to create communication templates to reflect diverse service offerings when following up on payments with our clients was crucial for us, and we were glad to find out we can do that in Kolleno. Kolleno has a great accounts receivable management software, it was built by people who understand the processes in detail - the platform accommodates for multiple use cases and scenarios that credit controllers and finance mangers face when managing receivables. **What do you dislike about Kolleno?** Nothing so far, the product is great and covers our needs **What problems is Kolleno solving and how is that benefiting you?** We turned to Kolleno to optimise our accounts receivable management processes and to move away from the time-consuming manual credit control activities **Official Response from Dameli Bozzhanova:** > Thank you for the feedback, Adam! We are glad you've found Kolleno useful ### 7. Kolleno has been very helpful in customizing the platform to meet our business specific requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Kolleno?** We’ve loved Kolleno’s approach at making sure that the platform satisfies our specific business requirements. The team has been helpful at building out some custom integrations that we required to get up and running with the project. Now that we have implemented Kolleno, its much easier for us to have all the visibility into our receivables and clients communications regarding payments in one tool. Before that, we had to use multiple applications and spreadsheets, that was just taking too much time from the team. We appreciate how the customer success team is always available for any of our questions, requests or to share the best practices on using the software. **What do you dislike about Kolleno?** Nothing, wishing Kolleno team to keep up the great work. **What problems is Kolleno solving and how is that benefiting you?** We came to Kolleno as we wanted to solve such problems as failed payments and struggle to collect from customers that are in the arrears, and the lack of customer insights and reporting. ### 8. Customised receivables workflows, great for healthcare clients **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Kolleno?** We use Kolleno for managing all the receivables and payments from our clients, who are health institutions and pharmacies. There are a few nuances that we wanted to incorporate into our receivables workflows and it was importatn to have an ability to enable different team members accesses to different acounts. So it was particularly useful to have the high level of customisation when it comes to setting up your processes within Kolleno software, and appreciate the quick response times from Kolleno customer support team to assist us with any settings. Also the gocardless integration was particularly useful for us, since we could easily set up the direct debit for our saas subscription clients. **What do you dislike about Kolleno?** There is nothing we dislike, the plaftorm fits our needs exactly as we want. Sometimes there is minor feedback re little gaps on the custom reporting side, but its always acted on promptly by Kolleno team. **What problems is Kolleno solving and how is that benefiting you?** Kolleno helped my team to really take away the headache of disaggregated payments information. Love how it brings everyhing in one place , and enables the finance team to get much more done and easier. Whats great, is that it makes their daily job more enjoyable as it removed the annoying repetitive tasks and need to work in multiple applications at once. ### 9. Sense of control over our accounts receivable processes **Rating:** 5.0/5.0 stars **Reviewed by:** Josh C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Kolleno?** I loved it how with Kolleno there is no more need for me to check dozens of different excel files to stay on top of the payments from our clients. Its very easy and makes it much simpler to operate when you can see all the outstanding receivables in one place, but also action on them and set up customizable payment reminders to each client, and in addition to that, share with each client a custom payment link thus making it very quick and easy for them to close off an outstanidng payment. This way, Kolleno indeed closes up the full invoice-to-cash cycle for us. The implementation was very quick and straightforward thanks to the customer support provided and an existing intergration with Xero. **What do you dislike about Kolleno?** Nothing really comes to mind, may be just more flexibility around the worklfows and allowing more of the drag and drop functionality when it comes to setting up steps, ie making user experience for these smoother **What problems is Kolleno solving and how is that benefiting you?** It makes my day much more efficient by removing the need for exporting invoices and payments data from multiple sources and analysing them in the pivot tables and trying to understand which account should i be reaching out to. It made my day to day job more enjoyable thanks for the automatino of repetitive and administrative tasks, and I am also happy that there is no need for me anymore to create multiple reports - I can just downolaod receviables portfoilio overview and aging groups breakdown directly from Kolleno and share it with the team instantly **Official Response from Dameli Bozzhanova:** > Hi Josh, that is great to hear! Thank you for the review. We are working on the workflows and will be releasing newer version in the near future ☺️ ### 10. Multiple currencies are supported and great reports functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Jonatan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Kolleno?** We have global operations and ability to serve clients in a variety of currencies is crucial for us, and we loved how Kolleno platform was able to support this. We can easily view all the incoming client fees in respective currencies to each of their invoice and are also able to build reports based on each currency we operate in. Kolleno's customer success team is amazing, if we have any questions on building out a particular report, they are very quick on responses. For us the platform is more than just managing clients payments and receivables, - its a tool to get all the team members on the same page by giving ease of access to information at any point of time. With Kolleno not only our financial processes become efficient, but our team as well. **What do you dislike about Kolleno?** Would love to see the customer payment portal available in multiple languages, ie when we send the payment link to french speaking clients, it would be great if they could view the payment portal in French. **What problems is Kolleno solving and how is that benefiting you?** We use it for the basic automation of our accounts receivable processes, saving lots of time on the back and forth communication and payment reminders. We also see great value in making it easier for our clients to make payments. The payment portal allows us to provide our clients with transparency into our fees, whats their balance and accounts statements, and whats amazing for them they can act on it directly from the portal and pay with a preferred method. ### 11. Impressed by customer support responsiveness and expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Kolleno?** Customer team has been very responsive and supportive, even past the onboarding period - they continued to provide ongoing assistance whenever needed. Whether it was troubleshooting technical issues or offering guidance on optimizing our workflow, they were always quick to respond and eager to help. They helped us to utliize the system to its fullest potential and enhance our business processes. **What do you dislike about Kolleno?** Nothing that relates to the product, but would be great to have more resources to learn about new capabilities. **What problems is Kolleno solving and how is that benefiting you?** We implemented Kolleno system to build a successful credit control process to reduce overdue balance and ensure payments are collected on time. The goal was to save time to our finance team on manual email communications and allow them to focus on bigger tasks. We were also interested in Kolleno reports to gain live visibility into our receivables. ### 12. Seeing improvements already **Rating:** 4.0/5.0 stars **Reviewed by:** Darren H. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Kolleno?** The support that we have receieved from Kolleno is impressive in comparison to other software providers we have used. We also have already had great insights into our activities which have been extremely useful. **What do you dislike about Kolleno?** In an ideal world, it would be even more automated to require less human interference/interaction **What problems is Kolleno solving and how is that benefiting you?** The speed in which we collect funds. The rate in which we are able to chase for funds. The rate in which we can deal with customer queries on receivables. ### 13. Kolleno bought us our time back to focus on what's most important **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Kolleno?** There’s a common saying that time can’t be bought, but Kolleno clearly proved otherwise. Implementing the platform has transformed our collections, customer communication and overall accounts receivable management strategies. With Kolleno, we save significant number of hours weekly by streamlining the monotonous manual tasks in our daily operations. **What do you dislike about Kolleno?** Haven’t disliked anything so far. Customer success is supportive in case of any questions. **What problems is Kolleno solving and how is that benefiting you?** Setting up consistent communication and reminders with Kolleno have significantly improved our client’s payment consistency. Beyond enhancing collections, it has streamlined our team’s workload and gives them direction on how to structure their day, allowing them to no longer spend time on mundane repetitive tasks, and instead focus on strategic tasks, increasing overall productivity. ### 14. Finance Operations platform that changed the way we work **Rating:** 5.0/5.0 stars **Reviewed by:** Julien B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Kolleno?** The task mangaement function really lets my team focus on what they need to do on the day without having to guess or use other software like gsheets or trello to do their work. It is great that it is linked to my accounting system to pull in information automatically and not needing to to type out the same reptitive messages each time since the templates have the dynamic smart fields which populate the accounting data in the email. **What do you dislike about Kolleno?** The UI is a little bland, it would be nice to have some more colours in it. I would also wish to be able to view the credit rating data without having to pay extra for it. **What problems is Kolleno solving and how is that benefiting you?** Task management, finance automation and 1 central point of information. **Official Response from Dameli Bozzhanova:** > Thank you for the comments, Julien! Will take in UI recommendations and discuss with product team what can be done about the credit rating data. ### 15. Kolleno provided our finance teams with peace of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Yann M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Kolleno?** With Kolleno tool in use, we are certain that all the clients are being followed up timely for any overdue payments. Moreover, the platform's reporting and analytics features have given me visibility into my clients' payment behaviors and trends. This allows me to anticipate potential delays and proactively manage due payments. **What do you dislike about Kolleno?** There are some systems that Kolleno has not built integrations with, but that could be useful for us. Other than that, there is nothing that we dislike, just wishing the team to continue evolving products functionality. **What problems is Kolleno solving and how is that benefiting you?** Kolleno platform's features and functionalities have brought efficiency and organization to my invoicing process. Now all the information regarding specific clients payment throughout its lifetime is aggregated in one place, making it much easier to understand the picture. What we find especially useful is how much time is being saved on admin work with automating all the payment reminder, but while keeping the personal touch to each message. ### 16. Best customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Kolleno?** Kolleno really listen carefully to me and prospects to understand exactly what I need. Even if I had any issues the whole team provided me with an easiest solution in short time. **What do you dislike about Kolleno?** Need broader function and tools for mobile app. It  could provide added convenience and flexibility who frequently work from their mobile devices. **What problems is Kolleno solving and how is that benefiting you?** The best feature of Kolleno is that it offers customizable email templates and automated reminders for payment notifications. This professional and consistent communication really helped me to maintain positive relationships with clients while ensuring that payment expectations are clear. Clients appreciate the prompt and organized communication, resulting in improved payment compliance. ### 17. Loved the simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Kolleno?** I've recently started using Kolleno to simplify and gain visibility into all the financial communications. I loved how simple it was to implement and how the account was set and ready to run within the few minutes. I use it now as my main communication tool to stay on top of what is going with our projects and keeping track of all the financial context. **What do you dislike about Kolleno?** At the current stage of my business Kolleno does the job perfectly, but looking forward to when the payables feature becomes a bit more comprehensive. **What problems is Kolleno solving and how is that benefiting you?** It would take me a lot of time to remember who I need to follow up with and what is the situation with receivables from this particular person . But now at least 40% time saved on not having to send out any of the manual emails not having to worry about updating the scheduled. Appreciate the peace of mind and clarity on what needs to be actioned the platform brings, and now that I no longer have to rely on my brain to remember evertyhing :) most of the time saved comes from no longer having to export and manually attach invoices for the person - its already in the system and built in a way that they receive the invoice relevant to them and i can select/filrter by the due date / amount to make sure the right invoices being sent out and followed up on. **Official Response from Dameli Bozzhanova:** > Thank you for the positive feedback! Our customer success team would love to hear more about your needs for payables feature, please do let us know!:) ### 18. Great extension to our quickbooks system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Kolleno?** I raise and manage our invoices through Quickbooks and what I loved most about Kolleno is how smooth the integration is between the two applications. I find it much more clear that I can group and view data on the customer level instead of the invoice level, and this way seeing how much is oustanding and what exactly should be reminded per each client. One of the most useful features for us is also the ability to group clients and creating customer portfolios and then dividing those between respective people who are responsible for their accounts in our company. **What do you dislike about Kolleno?** Nothing I dislike so far, the interface is very straightforward to use and the accounts receivable software features satisfy my current business needs. **What problems is Kolleno solving and how is that benefiting you?** Quickbooks is great for raising invoices and sending out basic payment reminders, but we needed a way to scale personalised payment follow ups for each client. As I am the only person running the business, my capacity is limited and quickbooks automated reminders were not generating a meaningful response rate (as i think clients tend to ignore emails that look automated) Kolleno however allowed me to use multiple variables within email templates that make the communication look extremely personalised and the collection strategies enabled us to send out all the payment reminders in just a few seconds, but for each client it looks as if the email was written personally tailored to them. ### 19. Makes my job so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Jan D. | Office Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Kolleno?** It does all the chasing for me, saves so much time, & all my emaills and responses are in one place, so frees up my outlook inbox. Quick responses from Customer support. Easy to use. **What do you dislike about Kolleno?** Nothing really, just had a few teething problems with signatures **What problems is Kolleno solving and how is that benefiting you?** Remembers to send chases out which i may havee previously missed. ### 20. Kolleno made our finance ops easier **Rating:** 5.0/5.0 stars **Reviewed by:** Khaled H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Kolleno?** What we liked the most is how Kolleno platform eliminates the need for our credit controllers to download and send individual billing statements or invoices to customers, as the platform does it automatically. This level of efficiency contributed a lot to our productivity and speed of following up on payments. **What do you dislike about Kolleno?** I think Kolleno can expand a range of payment options available for clients in Canada. Besides that, no particular concerns or areas for improvement for me. **What problems is Kolleno solving and how is that benefiting you?** Previously, managing late payments was a time-consuming and manual task, with many missed payments. With Kolleno the process has become much smoother. Me and my team do not spend any much more time on trying to prioritize who to chase and which clients to follow up with, and the platform makes the day-to-day admin tasks more pleasant. ### 21. Great tool for saving time on communicating with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan N. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Kolleno?** Using Kolleno software gives me confidence that I am most up to date with clients payment situation when chasing them for outstanding payments. I also appreciate the automated strategies and various SMS and email templates that make it much easier for me to manage multiple situations at once. **What do you dislike about Kolleno?** Building out collection wofklows from scratch could have had a more intuitive user interface, it took me a while to figure out at first how to do my own workflows. **What problems is Kolleno solving and how is that benefiting you?** As our business started to grow, it became harder to stay on top of admin work whilst also focusing on business expansion. Kolleno thus helps us to automate and simplify a lot of operational work, and gives me more focus on the actual business and clients. ### 22. Execellent Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Keith S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Kolleno?** Kolleno has allowed us to automate the collection of our accounts receivable. Because the automation process is well organized, we have been able to reduce our accounts receivable. **What do you dislike about Kolleno?** There is nothing I dislike about Kolleno. **What problems is Kolleno solving and how is that benefiting you?** Kolleno helps us manage Accounts Receivable. **Official Response from Dameli Bozzhanova:** > Thank you for sharing Keith! ### 23. It was really easy to implement Kolleno in our processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2023 **What do you like best about Kolleno?** We enjoyed the most how quick and easy it was to set up Kolleno, and get it integrated with our existing tools and systems. We didn't expect that it would literally take just a few minutes to integrate, and the Kolleno customer success team was ready to get us onboarded as fast as we were able to go. **What do you dislike about Kolleno?** There is nothing particular that i dislike, i think the tool is covering all our needs at the moment. **What problems is Kolleno solving and how is that benefiting you?** With clients charging our agency for multiple projects, there are so many invoices that we need to stay on top of. This is where we find it especially useful how Kolleno provides an opportunity to view everything due and overdue not only on the invoice level, but also on the customer level. This way the platform makes it much easier to gain visibility into the balances of each client, where do they stand with payment, if there is anything we need to know and helps to make it easier to follow up on those overdue invoices. ### 24. Finance collection workflows are the best **Rating:** 5.0/5.0 stars **Reviewed by:** Maissa A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Kolleno?** The collection workflow really makes our cash collection process fast and easy. We can customise the tone of voice using communication templates, send SMS, emails and even do phone calls. It’s really great. **What do you dislike about Kolleno?** It would be nice to if the credit rating could auto allocate a client to a specific collection strategy. **What problems is Kolleno solving and how is that benefiting you?** Our main problem was the high volume of client invoices we faced, especially in the busy recruiting periods. It was impossible to keep track of everything, so we forgot to chase some payments. Kolleno daily tasks and to-do lists made it much easier for us to stay on top of invoices that needs to be actioned and followed up on between the finance team. ### 25. Kolleno has been a lifesaver for staying on top of clients late payments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Kolleno?** Using Kolleno is like having a personal assistant who lets me know which clients are becoming overdue and when is the right time to be following up on those payments. Thanks to the timely reminders and using the email templates, we've managed to reduce the amount of outstanding payments and also accelerate our payment cycle. **What do you dislike about Kolleno?** I find it limitti that Kolleno has limited support for multiple languages. As a company we deal with customers from different cultural backgrounds and have global teams, hence it would be nice to have other languages supported inside the platform interface in addition to english and french. **What problems is Kolleno solving and how is that benefiting you?** Kolleno has removed the burden of downloading our invoices into spreadsheets and trying to understand which clients are to chase. It now allows us to save a lot of time, by consolidating all the information in one place and by also allowing us to act on it immediately from within the platform. There is no more need to jump over betwee outlook, excel and our accounting software. ### 26. A tool easy to get familiar with and very useful for chasing clients **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Kolleno?** With the tech side im very happy and i got used to using the platform quite quickly. The onboarding calls were very swift and useful as they covered all my questions and answered them. Any questions they didn't know how to answer on the spot were answered in following meetings or by email. **What do you dislike about Kolleno?** There are some tabs that i dont think are necessary for the day to day use and i think they should have a more secondary position and less in front of the platform user as it can be confusing in some occasions. For example, the reconciliation tab, which i dont do at all, but thinking from a user perspective, they wouldnt need to have access to that tab as it is only for CFO or credit controller. **What problems is Kolleno solving and how is that benefiting you?** It's definitely the difficulty of tracking numerous invoices and the communications that have been sent out for each of the customers. This used to be a mixture of Excel and Xero before but now, all the Xero invoice data is transferred to Kolleno platform and it's easier to manage, visualise and chase the customers and their balances. **Official Response from Abraham Levy:** > Thanks for your review Daniel! We work hard on providing our clients with the most useful tools for the day-to-day operations. We take your feedback seriously! ### 27. I use Kolleno for collection of invoices and It simplifies the whole process **Rating:** 4.0/5.0 stars **Reviewed by:** Max B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Kolleno?** What really gets me about Kolleno is how it's taken the headache out of invoicing. It's not just about sending reminders and waiting for payment anymore - the personalisation options are a real game-changer. It lets us add our own touch to the messages, which makes them feel less automated and more human. **What do you dislike about Kolleno?** If there's one thing that disappoints me a bit, it's the reporting feature.It's great to have all that data available in the form of downloadable reports, but more in-built report formats would make life a lot easier. Not everyone's a whizz at data analysis, so this would be a big help. **What problems is Kolleno solving and how is that benefiting you?** We're not spending ages chasing payments anymore - that's all happening in the background. It lets us get on with what we're good at, like building relationships with our clients or selling our own software. It's made the whole place a bit more chilled and we're definitely more productive for it. **Official Response from Abraham Levy:** > Hey Max!, Thanks for your review 😎 Our reports section is greatly valued by our customers and we are always working on improving not only this feature, but the product as a whole. We will contact you to look into this matter more closely! ### 28. In general, a good tool for account receivable management **Rating:** 4.0/5.0 stars **Reviewed by:** Eyal N. | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Kolleno?** I was looking for a tool that could streamline our invoicing process, specially in the collection as the invoices are automatically generated thorugh Quickbooks. The one-click QuickBooks integration was a very nice touch, as it felt like it was smooth and had to wait little time. It felt like Kolleno was built to complement QuickBooks, pulling in all the invoice data without a hitch. So far, i am happy with the platform **What do you dislike about Kolleno?** While Kolleno is great, I wish they had more detailed tutorials or an expanded help section. There are a few features that I didn’t quite grasp initially. Having a more comprehensive guide would certainly make it easier to navigate the platform and maximise its benefits, and the help center is sometimes difficult to navigate. **What problems is Kolleno solving and how is that benefiting you?** For us, Kolleno has been an absolute game-changer when it comes to handling invoices. It's like having an extra team member who's entirely focused on making sure the invoicing gets sorted. We no longer have to worry about forgetting to chase an overdue invoice or about letting anything slip through the cracks. Plus, it's great how it's freed up the team's time, allowing us to focus more on our core tasks. ### 29. Ideal for small businesses that issue a large number of invoices **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Kolleno?** We are a small team but work hard and hence have a number of clients (B2B). Because we are small we used to not have time to chase businesses that didn't pay us for our proyects and we simply had to sometimes assume the loss for some invoices as we had virtually no time. Now we run Kolleno on the background and all we do is call when the collection strategy deems it necessary **What do you dislike about Kolleno?** We mostly work with French businesses and translating their communications templates from English to French was something we had to do ourselves. I would appreciate if they could have a french version as it would be more practical than rewriting the templates. **What problems is Kolleno solving and how is that benefiting you?** It solves the problem we used to have where we would assume some overdue invoices as money losses because we had no time to chase them and they weren't large invoices. When a few of these invoices start to pile then it makes an impact and now there is not a single invoice that we don't chase automatically unless we have manually turned the chasing off for that invoice **Official Response from Abraham Levy:** > Hi Jeremy 👋, Thanks for your review. We have been focusing for now on developing everything in English, but we will soon be releasing editions in other languages! Stay tuned! 🌍 ### 30. I don't stress about chasing my clients anymore - good platform **Rating:** 5.0/5.0 stars **Reviewed by:** Elie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Kolleno?** I quite like how it takes care of all the reminders for overdue invoices. Its been a huge help, because I dont have to spend hours emailing clients myself anymore. The customization options for the reminders are a nice touch too - makes everything feel more personal and not as if the emails were sent by a robot. **What do you dislike about Kolleno?** I'd say the only thing that bugs me a bit is the mobile app. It works fine, but i fail to see the real value of it besides just checking on my financials. I tend to be active on my phone but the app is limited. Sometimes it's just easier for me to use the desktop version instead. **What problems is Kolleno solving and how is that benefiting you?** I think everyone agrees on the biweekly checkups arranged by Kolleno client support that the biggest benefit is time saved which is directly related to how much money you save (not only on collection expenses, but also on collecting more cash). ### 31. An intuitive platform to avoid spending hours chasing customers **Rating:** 5.0/5.0 stars **Reviewed by:** DANIEL N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Kolleno?** Ive been a fan since the beginning. I initially reached out to them and the process was as smooth as i expected, with a flexible sales and customer support team that made the experience swift. Regarding the platform, it does the job well and im happy with it so far. the most regarded feature for me is the time saved from chasing customers that don't pay as the platform does it automatically for you and you just have to check on those that have a more complex invoice process **What do you dislike about Kolleno?** The overall design of the platform could be more appealing in terms of colours, text font, dynamics... Ive been seeing improvements on that regard, where they have made data visualisation much easier as i requested it and they got it done within 2 weeks approx. **What problems is Kolleno solving and how is that benefiting you?** It just puts together in one platform everything to do with my invoices and collecting them. Its much easier to chase customers (i barely have to interact in the process) as it is running automatically in the background ### 32. A very handy tool to deal with late payments and invoices **Rating:** 5.0/5.0 stars **Reviewed by:** Gemma N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Kolleno?** What I like the most about the platform is the true ease of use once you understand the way strategies work. I created the collection strategy together with the Customer Success team, who ensured that the strategy suited our business and our particular client specifications. So far, very satisfied with the performance of the product. **What do you dislike about Kolleno?** Getting the grip of it at the beginning was slightly challenging as there were a few changes we had to do at an operational level, as well as learning the way the platform worked. However, the Customer Success team is surprisingly fast-responding and flexible providing different options to help you out. **What problems is Kolleno solving and how is that benefiting you?** Kolleno helps mainly with the big issue that overdue invoices can be for a business like ours. The biggest selling point is probably the time saved from having to chase customers on a daily basis for their payments, which used to take a lot of time. **Official Response from Abraham Levy:** > Thank you Gemma 😊 We are glad to have you as a client ### 33. Kolleno platform has been a gem - exceptional client support **Rating:** 5.0/5.0 stars **Reviewed by:** Stanley O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Kolleno?** What i value the most about my experience so far with kolleno is their amazing client support. Irina is always there to solve questions and walk me through the steps to build a strategy because im not the most tech friendly. The platform itself works effectively and it has definitely helped me reduce my overall outstanding balance by about 10% in the first 2 months. I am impressed by the amount of updates they keep releasing, some of them smaller some of them larger like the one for the seamless onboarding. very happy overall!! **What do you dislike about Kolleno?** Some of their features can be difficult to understand particularly for people not familiarised with these types of platforms. However, as i said earlier, the client support is incredibly fast responding and it didn't bother me to not know how to use certain features like the reconciliation because i could find documentation on the help center that is quite detailed and easy to read through **What problems is Kolleno solving and how is that benefiting you?** Mainly helps with reducing the tedious process of having to deal with many clients that are overdue with one or more bills. Its sometimes a crazy task to manage over 100 overdue clients with different situations and with kolleno, i can quickly brief at the history of comms and reply with a personalised email that is automatically generated through a template ### 34. Kolleno has been a great help to improve the professional image of my business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Kolleno?** The polished email templates and seamless payment experience of Kolleno enhance the professionalism of my business. It not only impresses my clients but also reflects positively on my brand image, establishing trust and credibility. **What do you dislike about Kolleno?** While the platform offers tutorials and resources, a more intuitive user interface or guided onboarding process could further improve the user experience, especially for those who are new to the platform. **What problems is Kolleno solving and how is that benefiting you?** The overall perception of my business in the eyes of my clients improved. When they receive personalized payment reminders, it not only leaves a positive impression but also conveys a sense of reliability and professionalism. This level of professionalism extends to the seamless payment experience as well, where my clients can conveniently make payments using various methods, that are most convenient for them. ### 35. Great tool for all to do with my accounts receivable **Rating:** 5.0/5.0 stars **Reviewed by:** Mike I. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Kolleno?** I was looking for a financial tool suite that would help me collect my late invoices faster and I found Kolleno actually. At my company, we issue a lot of invoices that we struggle to collect and Kolleno just takes away that hassle of having to communicate with all your clients **What do you dislike about Kolleno?** I don't like their platform appearance, i think it could be improved but i'm seeing every week new updates that make data easier to read and the platform easier to navigate. For example, last week they released new colours for some buttons as well as clarity in the way data is displayed **What problems is Kolleno solving and how is that benefiting you?** It solves the painful problem of having to deal with many communications from various customers. Each customer has a different request for our materials or for the billing processes and we have 3 strategies for each type of customer we have, making it much easier to collect from them. ### 36. Happy so far with the Kolleno platform. Good for automated collections **Rating:** 5.0/5.0 stars **Reviewed by:** Dzmitry M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Kolleno?** My business is very sensitive with customers and since the beginning my brother and I have been very careful with our relationships with customers. The head of customer success understood this well and helped me create a very effective collection workflow (or strategy like they call it). If I remember correctly, it only took two sessions for the onboarding which was quite fast. Overall quite happy with the platform after 7 months using it. **What do you dislike about Kolleno?** I noticed that my reminders were growing everyday but its simply because I hadn’t set properly the triggers (I wasn’t aware of their existence). This helped filter out unnecessary reminders that I already knew regarding my customers. **What problems is Kolleno solving and how is that benefiting you?** I used the platform for the first 3 months and then transferred it to my finance team. Now it’s supervised by one manager and the rest of my finance team works on other stuff. My collections team used to be 3 employees that constantly called and emailed overdue clients. Kolleno has helped me reduce the collections team to only one manager. **Official Response from Abraham Levy:** > Thanks Dzimitry! 😎 If you have any struggles setting up the triggers please don't hesitate to contact our dedicated Customer Success team, we are very fast responding! 🏎 ### 37. Love the customer payment portal **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Kolleno?** Apart from the automated workflows for collections I was impressed by the release of the customer payment portal, which can be tailored with my company logo and colours. I am currently embedding links on my automated communications that lead to the payment portal and it reduces friction to pay an invoice for my clients. **What do you dislike about Kolleno?** I would like to be able to personalise the rest of the platform like font, size, theme or tabs. I also get sometimes confused with my to do list, but the customer success lady is very responsive and usually is there to help me with understanding my to do list better. **What problems is Kolleno solving and how is that benefiting you?** Kolleno is solving my main struggle that I had which is getting customers to actually pay. Although most of them pay on time as my services are low fees, some of them have accumulated invoices and sometimes don’t pay. The customer payment portal was a major change because in every communication there was a link for it and my clients can pay using different payment methods like open banking. **Official Response from Abraham Levy:** > Hi Alexandra! 👋 Thanks for your review! Our customer payment portal is by far one of the most liked features of our platform, as debtors can pay directly through the portal via a variety of payment methods! Regarding your concern, there's a great article that explains in depth how to use the To-Do-List here https://help.kolleno.com/en/articles/6361590-to-do-list-vs-reminder. ### 38. Clear and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jonas G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Kolleno?** It is a great tool for my small finance team, saving us time, ressources and help us to collect the money more easily. We have improved our cashflow and have now a more accurate view on our forecast. Kolleno's team has been very efficient when setting this up. **What do you dislike about Kolleno?** We are pretty happy with the service and just hope that the future features will strengthen even more this tool. **What problems is Kolleno solving and how is that benefiting you?** Working in the F&B, our margins are tight, invoicing volume high, and the payment terms not always respected - Kolleno has become essential to our business. ### 39. Amazing Software and the support is brilliant! **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsty W. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Kolleno?** How easy it is to use and how effective it is on credit control Also the support from the team **What do you dislike about Kolleno?** Nothing yet although the setup can take time but it is necessary **What problems is Kolleno solving and how is that benefiting you?** Faster collections ### 40. Higher visibility over my accounts receivables **Rating:** 5.0/5.0 stars **Reviewed by:** Moustapha S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Kolleno?** One of the main reasons that convinced me to start using Kolleno was the way in which they show the status of my overdue and due balance. There are two ways of visualising it. First one is by heading to the main dashboard but its quite simple. The reporting tab is much more granular and there are over 15 different reports that gives you an excel file with all your historic data. **What do you dislike about Kolleno?** I would like more types of reports, I found them very useful but I would like to see more specific reports like a more detailed ageing report that includes partial payments and dates. **What problems is Kolleno solving and how is that benefiting you?** I am using MS dynamics 365 as my main accounting platform but its overly complicated. I started using kolleno mainly for their automated collection strategies and for their reporting and data analytics. ### 41. Simply amazed by the reports for cash collections & management **Rating:** 5.0/5.0 stars **Reviewed by:** Saskia B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Kolleno?** I am relatively new at using Kolleno to manage receivables and just as I started using it, they released the reporting feature. This feature allows me to basically download very specific reports regarding receivables and I can even schedule them on a daily basis (we process a lot of invoices on a daily basis) so it helps me to have a better understanding on whats going on with my client payments. I see reporting as an addition to the main dashboard which only shows summary data regarding my account. **What do you dislike about Kolleno?** The reconciliation tab can be a bit confusing. I tried reconciling one payment with a bank transfer to test it but it took me a while to figure it out. I know this is only phase 1 so I am excited for phase 2 as the team moves fast. **What problems is Kolleno solving and how is that benefiting you?** Much better control over the outstanding balance of the status of accounts receivables. It is Is like logging into my banking app and checking my account balance at a push of a button. ### 42. Kolleno streamlines many of the manual tasks and simplifies the collections process! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2023 **What do you like best about Kolleno?** Kolleno has been a game-changer for our collections process. With its AI capabilities, we no longer need to manually follow up with most clients about outstanding balances - Kolleno takes care of it for us. When clients do respond, we can easily respond back within the platform. In addition to the great automation features, Kolleno's customer support is top-notch. The CS team walked us through the setup process and provided training for our team to effectively use the platform. Whenever we have questions or feedback, they are quick to respond and make improvements based on our needs. Overall, we're very satisfied with Kolleno's capabilities and support. **What do you dislike about Kolleno?** While I appreciate the timeline of invoice actions, I believe that the notes feature could be improved. Specifically, I think that the notes included in the reminders could benefit from some enhancements. **What problems is Kolleno solving and how is that benefiting you?** The platform takes care of many of my repetitive and time-consuming tasks associated with collections, making my day more efficient and effective, allowing my team to focus on building relationships with our clients. ### 43. Kolleno is a great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Kolleno?** Kolleno helps you to organize your money collection, with everything in one place. **What do you dislike about Kolleno?** Nothing to dislike about the Kolleno system. **What problems is Kolleno solving and how is that benefiting you?** Organizing emails. Keeping notes of conversations. Saving telephone contacts. ### 44. Convenient platform if you struggle with late payments from clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Kolleno?** There's so much in Kolleno that you can do to help with AR. Best is the automated followup feature. It saves so much time, and I don't have to waste time reminding clients for payments. The email templates are also really professional. Since I started using the service, clients pay invoices faster and I get dozens of work hours back a month to do more useful things. **What do you dislike about Kolleno?** There's a lot of options on each page, it takes a bit of learning to find the muscle memory to find where I need to click. Also wish the action flows were drag and drop rather than clicking up and down. **What problems is Kolleno solving and how is that benefiting you?** It has really helped me with managing and predicting my cash flow. Benefits me in freeing up many hours to focus on my other tasks. The analytics give me insights into how we're doing financially, which helps me build the month on month financial model. We get far fewer late payments, so ultimately our bottom line benefits. ### 45. The Cash-Flow Piece of Mind that B2B CFO's desire **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Kolleno?** Automated strategies and templates allows you to sit back and watch the cash coming in **What do you dislike about Kolleno?** Some of the UX could be tidier in terms of the customer management and data point **What problems is Kolleno solving and how is that benefiting you?** No need to chase our B2B customers for payments and gives us an email trail of communications. Also by offering the choice between card or bank transfer, we've been able to reduce our payment fees. ### 46. Best way to improve the invoice to cash cycle **Rating:** 5.0/5.0 stars **Reviewed by:** Thorben S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Kolleno?** The forecasting and budgeting capabilities of Kolleno are top-notch. I can easily create projections and see how my cash flow will be impacted by different scenarios. **What do you dislike about Kolleno?** It takes some time to get used to the system and understand all of its features and capabilities. **What problems is Kolleno solving and how is that benefiting you?** A great purchase for our finance team. It has helped to improve our invoice to cash cycle, which has been invaluable for our business. ### 47. A very sophisticated and effective reporting section to understand my receivables **Rating:** 5.0/5.0 stars **Reviewed by:** Gonca T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Kolleno?** Besides the fact that the automation for reminders works incredibly well, i also find very helpful the report section. I think it was a rather new update but i have set up 3 report cadences that arrive to my inbox every week, which allows me to paste the data into my books, not only saving time on chasing but saving time on bookkeeping too. **What do you dislike about Kolleno?** I find that some of the reports are not really necessary and i dont see myself using them in the near future. I would like perhaps more focused reports on specific topics or the ability to build my own reports with the data i want to see **What problems is Kolleno solving and how is that benefiting you?** It greatly facilitates the whole process from the sending of an invoice to collecting the balance of it. The finance team doesnt send chasing emails as its all automated by the platform. Time saving is the biggest selling point ### 48. Highly recommend Kolleno **Rating:** 5.0/5.0 stars **Reviewed by:** Pierre R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Kolleno?** For our customers/debtors viewing all statements (current & historic) plus being able to make online payments is a simple process. The billing experience is convenient for clients which means we get paid faster. There's no need to download and send individual billing statements or invoices since they can all be accessed in a single location. **What do you dislike about Kolleno?** It would be nice if there was a way for clients to chat directly through the customer portal with us. **What problems is Kolleno solving and how is that benefiting you?** Our clients used to take a long time to pay as we only had 1 payment option (bank transfer) with no customer facing online portal. Kolleno allowed us to have a white labelled solution that is branded in our companies colours & logos. This has many payment options which have been more convenient for our customers and our DSO has improved greatly because of this. ### 49. Very useful platform that helps with credit control and integration with Netsuite **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Kolleno?** I had a history of large clients that had high overdue balance and didn’t pay for over 200 days ( the invoice was escalated and I finally got paid). Kolleno helps as it takes old data from my clients and it tells me whether that client is likely to pay or not. In this way I could better keep control of which customers I would take again and which not. **What do you dislike about Kolleno?** I am not very technical so I would appreciate some greater simplicity of the platform in terms of usability sometimes it can get a bit confusing although the customer support team is always responsive **What problems is Kolleno solving and how is that benefiting you?** Apart from helping recover payments from tough customers, it gives me some “advice” on how my customers payment behaviour has been in the past. It’s a way of enforcing credit control on my clients. ### 50. Less time spent on chasing overdue customers **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Kolleno?** The main thing I like about Kolleno is that I am able to choose who to enrol in the collection strategy as each customer or invoice has tags and a timeline that allows me to view the client timeline of communications. Enrolling them in the workflow is a simple toggle next to the clients or invoices. **What do you dislike about Kolleno?** I would like to be able to enrol in bulk, as otherwise it takes a long time to manually enrol one by one. I spent yesterday 15 minutes enrolling manually. **What problems is Kolleno solving and how is that benefiting you?** What hit me after only a few weeks of using Kolleno was definitely the time saved without having to worry much about being constantly sending out reminders or emails to my overdue clients. - [View Kolleno pricing details and edition comparison](https://www.g2.com/products/kolleno/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A29%3A27+-0500&secure%5Bsession_id%5D=c382278b-fcf5-424f-9615-4d7c371a16b2&secure%5Btoken%5D=53a1a74e440132a0c97a21302df79d599ed2fbed3db63b627a769cd58d09bf62&format=llm_user) ## Kolleno Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Kolleno Features **Customer Credit** - Collection Agencies - Accounting Integration - Third-Party Integrations **Cash Flow Management** - File Exports **Reporting** - Status - Customer Credit - History - Sales Tax Management - Activity Dashboard - Customer Statements **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Invoice Matching** - Incomplete Payments - Match Invoices and Payments - Errors and Adjustments - Cash Application **Cash Flow Forecasting** - Historical Data - AI **Integrations** - Accounting - ERP - CPM **Collections** - Partial Payments - Disputed Transactions - Personalized Customer Messaging - Customer Profiles - Electronic Payments **Analytics** - Variance Analysis - Reports **Transactions** - Credits - Invoices - Partial Payments **Analytics** - At Risk Customers - Esimated vs Actual Receipts - Collections Effectiveness - Scaleability - Artificial Intelligence - Payment Collection - In-House Collections **Financial Data Transfer** - Data Transfer - Data Exchange - Reporting - Access - Integration **Workflows** - Approvals - Bank Reconciliation **Self Service** - Customer Portal - Financial Documents **Agentic AI - Cash Flow Management** - Autonomous Task Execution **Agentic AI - Accounts Receivable Automation** - Autonomous Task Execution **Agentic AI - Credit and Collections** - Autonomous Task Execution - Multi-step Planning - Adaptive Learning **AI - Accounts Receivable** - Generative - Responses - Predictive Analytics **Additional Functionality** - Reporting & Statistics - Customizable Reports - Generative AI - Expense Tracking - Data Import/Export - Real-Time Data - User Management - ACH Payment Processing - Invoice Processing - Billing & Invoicing - Alerts/Notifications - AI Copilot - Contact Database - Aging Tracking - Purchase Order Management - Audit Trail - Discount Management - General Ledger - Document Management - Receivables Ledger - Recurring/Subscription Billing - Multi-Currency - Workflow Management - Credit Card Processing - Task Management - Customizable Templates - Forecasting - Cash Flow Management - Self Service Portal - Reminders - Check Processing - Receipt Management - Overpayment Processing - Financial Management - Third-Party Integrations - Payment Collection - Approval Process Control - API - Profit/Loss Statement **Additional Functionality** - Real-Time Updates - Compliance Management - Activity Dashboard - Auto-Dialer - Credit Card Processing - Payment Plans - Automated Scheduling - API - Workflow Management - Activity Tracking - Multi-Currency - Multiple Payment Options - Callback Scheduling - Generative AI - Business Process Automation - Email Templates - Historical Reporting - Multi-Channel Communication - Data Import/Export - Invoice Management - Reporting & Statistics - Transaction Management - Multiple User Accounts - Risk Assessment - Customizable Templates - AI Copilot - Alerts/Notifications - Client Management - Contact Management - Automated Notices - Call Recording - User Management - Real-Time Analytics - Credit Reporting - Search/Filter - Commission Management - Borrower Management - Template Management - Customizable Reports - Monitoring - Reminders - Real-Time Reporting ## Top Kolleno Alternatives - [Tesorio](https://www.g2.com/products/tesorio/reviews) - 4.7/5.0 (240 reviews) - [Invoiced](https://www.g2.com/products/invoiced/reviews) - 4.5/5.0 (398 reviews) - [Billtrust](https://www.g2.com/products/billtrust/reviews) - 4.4/5.0 (509 reviews)