Kolleno Reviews & Product Details

Kolleno is an order-to-cash software platform that helps finance teams automate and manage collections, payments, cash application, credit risk, disputes, and forecasting, using AI Agents that operate within a credit policy the team defines. By automating and coordinating these tasks across systems, the platform is designed to shorten collection cycles, reduce the volume of outstanding receivables, and cut down the time finance teams spend on manual collections work. The platform includes: - Two-way, real-time integration with ERPs, CRMs, banks, and payment systems, so account and payment data stays current without manual exports or reconciliation between separate tools. - Automated collections workflows, including drafting and sending client communications across email and other channels based on account status and policy rules. - Payment tracking and cash application, matching incoming payments to invoices and flagging exceptions that require manual review. - Credit risk monitoring that tracks changes in customer risk profiles over time, surfacing accounts that may need attention before they become significantly overdue. - Reporting and forecasting built on live data from connected systems, rather than figures compiled manually from separate exports. Each of these areas is handled by a dedicated AI Agent rather than a single, general-purpose tool. Objectives and policy are set through Maestro, Kolleno's coordination layer, which routes tasks to the relevant agent and sequences actions across the collections cycle. Teams choose how much autonomy to give each agent: using it to surface insights on which accounts need attention, as a copilot that drafts recommended actions for a team member to review and approve, or to execute directly within the policy that has been configured. Kolleno is designed for finance teams at mid-market and enterprise B2B companies, including CFOs, finance directors, finance systems managers, order-to-cash leaders, credit control and collections staff, and financial controllers. It is intended for organizations with meaningful receivables volume, multiple systems involved in the order-to-cash process, and a need for consistent handling of collections, disputes, and credit risk across a large number of accounts. Typical implementation takes around one month, and the platform is built to be usable by finance staff already familiar with accounts receivable processes, without extensive additional training.

Seller

Kolleno

Discussions

Kolleno Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Dameli Bozzhanova

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Kolleno Integrations

(11)

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Mac P.

Program Manager

Mid-Market (51-1000 emp.)

7/15/2025

"The Best!"

5/5

What do you like best about Kolleno?

Every step with Kolleno has been collaborative and joyful! Within our first 10 days we have collected six figures more than what we were doing prior to using Kolleno. I highly recommend partnering with them! Review collected by and hosted on G2.com.

What do you dislike about Kolleno?

That we have not used them in our other partner companies yet...no dislikes. Review collected by and hosted on G2.com.

Matt P.

Director of Revenue Cycle Management

Mid-Market (51-1000 emp.)

7/15/2025

"Great AR/Invoicing Solution"

5/5

What do you like best about Kolleno?

The customer service we have received has been extraordinary. The system itself is customizable and easy to use. It has revolutionized how we handle our AR. Review collected by and hosted on G2.com.

What do you dislike about Kolleno?

Really nothing to dislike. I think the reporting suite could be more robust and customizable but it sounds like they are working on this. Review collected by and hosted on G2.com.

Sofie K.

Digital Transformation Manager

Mid-Market (51-1000 emp.)

12/5/2024

"Kolleno - Game-changer for our efficiency and cash flow"

5/5

What do you like best about Kolleno?

Since implementing Kolleno our payment process has been transformed. The automation and real-time updates have drastically reduced manual tasks, and we’re collecting payments faster than ever. Our customers appreciate the easy payment updates, and our team loves how seamlessly everything syncs with our ERP. Review collected by and hosted on G2.com.

What do you dislike about Kolleno?

There is nothing we disliked. The kolleno team is super open for improvement points and always helped us out with questions. Review collected by and hosted on G2.com.

What problems is Kolleno solving and how is that benefiting you?

We are better in sending structured reminder communications to our customers which leads to improved cash collection. Also with the Customer Portal the customer can see their invoices and payment methods and pay from the Portal. We are able to send reminders on customer level and not invoice level. Integrations with Go Cardless and Adyen is seamless. Review collected by and hosted on G2.com.

Aigul K.

Business owner

Mid-Market (51-1000 emp.)

8/27/2024

"Perfect for managing payments related communications with clients is"

5/5

What do you like best about Kolleno?

Kolleno has made it much easier for us to handle the payments conversations without damaging our relationships with big corporate partners. The platform’s automated payment reminders are customizable, so we have segregated our partners into different portfolios, allowing us to adjust a tone of voice and strategy per each one. Now that all of our communications is automated, we only need to respond to incoming replies. There are also no more manual errors, and we never find ourselves in a situation where a wrong invoice was sent to a wrong client! Review collected by and hosted on G2.com.

What do you dislike about Kolleno?

The initial setup to get the reminders perfectly tailored to each client took some tweaking. But once we got it right, it’s been a smooth process and has worked exactly as we hoped. Review collected by and hosted on G2.com.

What problems is Kolleno solving and how is that benefiting you?

Kolleno has helped us maintain good relationships with our corporate clients while ensuring invoices get paid on time. We had a lot of overdue payments from companies sending their employees for language training, but we didn’t want to strain those partnerships by chasing payments too aggressively. Now, with Kolleno’s automated and personalized reminders, most clients pay on time without us having to get involved directly. It’s made our payment collection much more efficient and less stressful. Review collected by and hosted on G2.com.

Viacheslav O.

CEO

Small-Business (50 or fewer emp.)

8/26/2024

"Feels like we are on top of everything."

5/5

What do you like best about Kolleno?

Kolleno has made it incredibly easy for us to simplify payments to our clients. Setting up autopayments has been a game-changer as it gives our clients one less thing to worry about.

Thanks to Kolleno’s direct integration with our ERP and accounting software, we monitor each client's payment status in real-time is very convenient - we can instantly see who’s on track and who might need a reminder. Review collected by and hosted on G2.com.

What do you dislike about Kolleno?

The only minor issue we’ve encountered is that it took some time to fully customize the automated workflows to fit our exact needs. However, once set up, the system runs smoothly and reliably. Review collected by and hosted on G2.com.

What problems is Kolleno solving and how is that benefiting you?

Kolleno has really helped us automate our payment management and improve our credit control process. The automated workflows take care of late payment triggers and notify our credit controllers when action is needed. This has not only improved our SLA time but also reduced the stress of manually tracking and chasing payments. Review collected by and hosted on G2.com.

Alexandra C.

CEO

Small-Business (50 or fewer emp.)

8/24/2024

"Nothing is forgotten anymore with the tasks manager"

5/5

What do you like best about Kolleno?

Kolleno's task management dashboard has made it much easier for us to deal with daily tasks! The platform autogenerates the tasks triggered by our own custom workflows that we set up during the onboarding. It also assigns the task to the relevant team member, so everyone gets an overview view of what is happening for each client's payment, who is on top of it and ensure nothing gets forgotten. Review collected by and hosted on G2.com.

What do you dislike about Kolleno?

We've asked for more filters to be applied to the tasks view, and we know that the team is working on it! Nothing that we do not like, the team is very receptive to product feedback. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

10/23/2024

"Love the AI update!!"

5/5

What do you like best about Kolleno?

The new Kolleno GPT AI chat is very impressive! I used this AI chatbot to diagnose a collection workflow problem, and it explained to me reasons for why one of the companies didn’t enroll. This new update is saving our team a lot of time on building and troubleshooting the automation. It really does empower us to optimize collection workflows faster, and the monitoring of their performance got so much easier after the new dashboard release. The system runs like clockwork and the integrations are working well - so nothing to dislike. Data flows perfectly between the systems, which makes it a very smooth process to manage. Review collected by and hosted on G2.com.

What do you dislike about Kolleno?

The new update Kolleno pushed solved most of our requests we had. Appreciate the efforts of product and customer success teams. Review collected by and hosted on G2.com.

What problems is Kolleno solving and how is that benefiting you?

Staying on top of the receivables collections and supplying our clients with payment links - it's so convenient that now we don’t need to call them and take the payment via the phone - with Kolleno we have a white-labeled payment portal for each of the clients where they can view all the outstanding invoices and pay via the method they prefer. Review collected by and hosted on G2.com.

Daine Christopher S.

Virtual Assistant for Payment and collections

Small-Business (50 or fewer emp.)

5/14/2025

"Kolleno is great. Very convenient for us to do the work."

5/5

What do you like best about Kolleno?

It's very convenient and the options in Kolleno are very easy to find. Review collected by and hosted on G2.com.

What do you dislike about Kolleno?

None. Everything is good and very well application. Review collected by and hosted on G2.com.

Kevin O.

Owner

Small-Business (50 or fewer emp.)

5/14/2025

"Great experience with Kolleno"

5/5

What do you like best about Kolleno?

Kolleno's been working very well for us. We've already collected over $500K and it's saving us a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Kolleno?

No complaints about Kolleno. It works great. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/27/2024

"Revolutionising receivables management!"

5/5

What do you like best about Kolleno?

Kollno significantly simplified our receivables management by bringing together all the customer information, communications, and payments into a single platform. The customer success team is always available, very quick on SLA and receptive to the new feature suggestions, for example the update on dashboard to incorporate ageing reports report to showcase clients contacted and not contacted within each bracket. We look forward to future product updates and upcoming release of AI Copilot in late 2024. Review collected by and hosted on G2.com.

What do you dislike about Kolleno?

Reporting could have a few more preset reports available for immediate download. However, we were able to build those out together with Kolleno's customer success to be downloaded directly from the back end system. Review collected by and hosted on G2.com.

What problems is Kolleno solving and how is that benefiting you?

We have a number of different systems that are involved in the receivables collections processes. We needed one single solution to bring it all together, but also allows us to manage the whole process from one space. Since we have limited resources, we also needed a solution to empower 1 person to do things at scale. Kolleno's automation was perfect for this purpose. Review collected by and hosted on G2.com.