Taught me to read reviews properly before purchasing tools Review collected by and hosted on G2.com.

I find Knowlarity IVR a very poor product, with absolutely no updates and pathetic customer support. I have to twist my use cases to fit its very constricting tools. The call quality is terrible, connection drop-offs happen way too frequently, and I don’t get standard responses for drop-off failures. The options for flexible agent schedules are limiting. If the product stops working, I can’t do anything because there’s no support; the published emails are broken, and the email addresses in the terms and conditions are incorrect. The only available option is a pathetic AI bot that struggles to identify basic numbers. Review collected by and hosted on G2.com.

The dashboard of this tool is easy to understand, and you can also set the multiple extensions for your individual team. Review collected by and hosted on G2.com.

It has limited integration available to connect with other tools like freshdesk Review collected by and hosted on G2.com.

Knowlarity IVR has a powerful API for authoring custom integrations. There is good customer support and knowledgebase for developing integrations. The Knowlarity IVR API is feature-rich and can tie in to third party CRM applications. The dialing system is easy to use and provides a decent virtual phone number platform. Review collected by and hosted on G2.com.

It is based in India so the time zone difference can slow down the development process when needing to contact support. Can sometimes be confusing to navigate. Review collected by and hosted on G2.com.

The best thing about Knowlarity is its easy-to-use interface and we can easily route the calls to different phone numbers with separate extensions. The API option is available for all price plans and can be used to integrate with other software as well. Review collected by and hosted on G2.com.

We use Knowlarity API to route calls to a separate software. The API is basic and routes all calls to one Url and there is no way to send different calls from different extensions to different API. Review collected by and hosted on G2.com.

The Clarity in the connection and auto-dialer was so smooth, User Friendly, Easily Integration with CRM tools Review collected by and hosted on G2.com.

Support team, Some time connecting them is a different task, but we can directly connect with CSMs Review collected by and hosted on G2.com.

Easy of use: Knowlarity IVR is very easy to set up and get started with. You just need to add an agent and give a missed call to your support number. It is just a matter of a few clicks and touches.

Integration is super smooth and seamless. We have integrated it with our CRM and it went well without any error.

Reporting and recorded calls help us in managing the quality of our team and help them improve in the areas where they lack. Review collected by and hosted on G2.com.

Support is slow-they should work on their documentation and resolution matrix.

Sometimes call to a new number that is not available in their database takes time.

In terms of pricing, it is a bit costly. Review collected by and hosted on G2.com.

Knowlarity eases the entire contact center requirement by taking it to the cloud, makes it easy to setup, manage and provides a modern interface convenient to agents. Review collected by and hosted on G2.com.

There nothing much that you dislike about the solution as such. There may be a few service disruptions but they happen because of the telecom service providers. Knowlarity team helps us restore back services faster. Review collected by and hosted on G2.com.

We can attempt thousands of users within seconds for any conversational/non-conversational marketing campaign. Without human interference, You can capture the VOC of the customers within short spam. Review collected by and hosted on G2.com.

There is nothing I got as such about the product. It's good to have options in the company. Review collected by and hosted on G2.com.

Nothing. I trusted that they would be developer-friendly and self-service but they are not! Review collected by and hosted on G2.com.

Their technology is unbearable. Their code is written by some interns or someone who has no understanding of technology whatsoever! They recommend a GET request to create users Review collected by and hosted on G2.com.

The best part of Knowlarity was the data capturing. As an MIS, I can use Knowlarity for the activity tracking of my sales team. I love the timestamp fields for every activity. Review collected by and hosted on G2.com.

The dislike which we had in Knowlarity is, it struck sometime in between. As a product-based company, we will mainly focus on timing. So it will affect us a bit. Review collected by and hosted on G2.com.