--- title: Kipu Reviews meta_title: 'Kipu Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 95 reviews by the users' company size, role or industry to find out how Kipu works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 95 scale: '5' date_modified: '2026-10-08' parent_category: name: Health Care url: https://www.g2.com/categories/health-care ---

Kipu Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Return on Investment

5 months

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"Review of Kipu"
4.5/5
What do you like best about Kipu?

Fairly easy to navigate once shown the steps. Implementing the software was seamless. Customer support is very good. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

Timing out is too short - maybe have a button that says "Keep Me Logged in" Putting in the ID# for specimens is annoying because when you go to type it in, it doesn't print it right away. Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

Hi there, Thank you for your review of Kipu EMR! We're glad to hear that you find our software fairly easy to navigate and that implementing it was seamless. We also appreciate your positive feedback about our customer support.

We understand your concern about the timing out feature and will definitely take that into consideration. We're constantly looking to ensure top security while maintaining a top user experience. Regarding the issue with typing in the ID# for specimens, we apologize for any inconvenience caused. We will look into this matter and work on improving the functionality to ensure a smoother experience for you.

Thank you for being part of the Kipu community!

JB
Jeffrey B.
Small-Business (50 or fewer emp.)
"Kipu is a very user-friendly system"
4.5/5
What do you like best about Kipu?

The information tabs for access to the chart. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

The reports are hard to navigate sometimes Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

Hi Jeffrey,

Thank you for taking the time to review Kipu EMR. It's wonderful to hear that you find our system user-friendly and appreciate the ease of accessing charts through the information tabs. Ensuring a seamless and intuitive experience for our users is a priority for us, and we're glad to hear that this aspect of Kipu EMR is working well for you.

We also take note of your feedback regarding the navigation of reports. We understand that ease of use should extend to all features of our system, including reports. Your input is invaluable as it helps us identify areas where we can improve. Our team will look into making the report navigation more user-friendly and intuitive. In the meantime, you find value and make sure you're taking advantage of all our reporting benefits offered by taking the Kipu Academy course I linked below.

It's great to know that Kipu EMR is simplifying your operations and making the use of electronic medical records more efficient for your business. We are committed to continuously enhancing our software to ensure it meets the evolving needs of our users.

See how Kipu improved
Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"KIPU is wonderful !"
5/5
What do you like best about Kipu?

KIPU is very simple and easy to use. It's easily customizable to fit your needs. I've been a KIPU user for over 5 years and there is nothing else in the behavioral health care/substance use disorder field that comes close. The customer support is amazing, consistently going above and beyond. It's extremely easy to implement and easily taught to new users. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

I haven't found anything to dislike about KIPU Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

Hi there,

Thank you for your enthusiastic review of Kipu EMR and for being a loyal user for over 5 years! We are delighted to hear that you find our platform simple, easy to use, and customizable to fit your needs. It's particularly gratifying to know that Kipu stands out in the behavioral health care and substance use disorder field for you.

Your commendation of our customer support team is highly appreciated. We pride ourselves on going above and beyond to support our users, and it's wonderful to hear that our efforts are making a real difference.

Thanks for being part of the Kipu community!

DV
Dylan V.
Small-Business (50 or fewer emp.)
"Solid support."
5/5
What do you like best about Kipu?

Solid support and follow-up. Prompt response time and professional urgency. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

I have nothing to report here. The service was solid, as mentioned above. Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

Hi Dylan, We appreciate your kind words about our support and follow-up. We will continue to prioritize prompt and professional service for all our clients and we're glad it's met your expectations.

Thank you for being part of the Kipu community!

LS
Linda S.
Small-Business (50 or fewer emp.)
"KIPU Excellence in Programs"
5/5
What do you like best about Kipu?

Ease of use and having a photo of each client supports my effort to generate notes. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

Sometimes boxes appear on the screen and occasionally notes are lost....frustrating.. Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

Hi Linda,

Thank you for your review and for sharing your experience with Kipu EMR. We're glad to hear that the ease of use and the feature of having client photos are supportive in your note generation process. It's great to know that these features are enhancing your ability to connect with and remember details about your clients.

We understand your frustration regarding the occasional appearance of boxes on the screen and the loss of notes. These issues are certainly not part of the seamless experience we aim to provide. Your feedback is crucial for us, and we will be looking into these glitches to ensure they are rectified promptly. We aim for Kipu EMR to be as reliable and user-friendly as possible.

It's reassuring to know that Kipu EMR is helping you with understanding your clients' backgrounds and diagnoses. Facilitating a deeper understanding of each client is a key benefit we hope to provide to professionals like you in the behavioral health sector.

Thanks for being part of the Kipu community!

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Absolutely the Best User Friendly EMR Out There!!"
5/5
What do you like best about Kipu?

There are so many great features about this software. The ease of use is the most important thing for me. Sometimes EMR softwares can be a little confusing but this one is great. I can find specific schedules in a snap instead of trying to sort through all therapists. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

There is absolutely nothing that I don't like about this EMR. It has made things so much easier with documentation than other EMR softwares have for me in the past. Review collected by and hosted on G2.com.

Response from Bradley LaFave of Kipu

Hi there,

It's fantastic to hear such positive feedback about Kipu EMR! Your emphasis on the user-friendliness of our software is particularly encouraging. We understand that the healthcare environment can be complex and stressful, so knowing that our system eases this burden and enhances efficiency is truly rewarding.

Your experience with the quick accessibility of specific schedules and the reliability in document configuration is exactly what we strive for. It's heartening to know that these features are not only making your work easier but also improving your team's performance.

Thank you for being part of the Kipu community!

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"KIPU EMR Rocks"
4/5
What do you like best about Kipu?

How easily customizable it is with what you need as well as the integration you can do with other systems, like LIMS. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

It's not that modern looking. I think that would be the only thing I dislike. It's GUI interface is still a bit behind the times. It would be nice if the interface would be a little more sleek and sophisticated as far as its design goes. Review collected by and hosted on G2.com.

Paris A.
PA
Paris A.
Front Office Coordinator
Small-Business (50 or fewer emp.)
"Great EMR!"
4/5
What do you like best about Kipu?

KIPU is very intuitive and easy to use. It helps me keep our center running smoothly. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

KIPU doesn't work well with labs. It is hard to populate information from KIPU onto other platforms. The KIPU platform is great, but I wish they collaborated more. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Verified User in Mental Health Care
Mid-Market (51-1000 emp.)
"Great tool"
5/5
What do you like best about Kipu?

It is user friendly and easily customizable. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

Not enough shortcuts to navigate in the tool. Review collected by and hosted on G2.com.

Verified User in Management Consulting
CM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Slightly above average client database - some good features, some room for improvement, not too bad"
4/5
What do you like best about Kipu?

The main thing I like is the ability to create lists w/ selected details included and download them for easy use and sharing. It helped me understand the data I was working with. Review collected by and hosted on G2.com.

What do you dislike about Kipu?

I feel like there is simply room for improvement with the software. Although I appreciate the features, I feel that the software could be a bit more streamlined/clean visually. I also think that it would be nice, for report writing purposes, if there was some sort of built in data/stat analysis tool. Review collected by and hosted on G2.com.

Questions about Kipu? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity 8 months ago

What does Kipu stand for?

0 Upvotes
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Pricing

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Interoperability
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