Kintsugi Reviews & Product Details

Kintsugi has simplified my life. Automating sales tax filings has taken away a worry I used to have, and overall, it’s easy and straightforward to manage. The seamless integration with Shopify, Amazon, and my traditional resellers removes the stress of collecting sales tax. Review collected by and hosted on G2.com.

Not much to report overall. I occasionally have questions about the invoices; however, the Kintsugi team responds quickly and provides answers. Overall, the support I have received is first-class. Review collected by and hosted on G2.com.

We switched from Avalara AvaTax to Kintsugi to handle sales tax calculation, collection, and remittance across our BigCommerce store and QuickBooks Online. What I like best is that it now just runs in the background. Tax gets calculated correctly at checkout, flows into QBO, and filings get handled without me babysitting it.

We had some bumps early in the transition, but the Kintsugi team took ownership. They dug into our setup, coded fixes on their end, and followed through until everything worked. I joked with them that the less I talk to them, the better, and that’s where we are now. For a small business owner, that’s the best compliment I can give a tax tool. It frees me to focus on selling instead of tracking state tax rules. Review collected by and hosted on G2.com.

The early integration was rough. After we moved over from AvaTax, we ran into bugs with both BigCommerce and QuickBooks Online. To Kintsugi’s credit, they coded fixes for all of them, and those issues are now resolved.

The one remaining frustration is the workflow in QBO when creating a new invoice. Our sales staff have to close the invoice and re-open it for Kintsugi to apply tax properly. It’s not a dealbreaker, but it isn’t intuitive, and it took a while to train our team to do it consistently. Review collected by and hosted on G2.com.

The biggest win for us has been not having to think about sales tax compliance anymore. We sell direct to consumer across a lot of states, and Kintsugi handles the nexus tracking, registrations, and filings automatically so we're not scrambling to figure out where we owe or when. Being able to see our liability across every state in one dashboard has made this part of the business basically hands off, which is exactly what I wanted. Review collected by and hosted on G2.com.

Honestly not much to put here. The team handled the setup and registrations for us, so the part that usually trips people up was taken care of. If I had to name something it would just be that sales tax is never going to be a fun topic to deal with, but that's the nature of it, not a Kintsugi problem. The platform itself has done what we needed. Review collected by and hosted on G2.com.

I like how Kintsugi makes sales-tax compliance feel far more manageable. It gives us clearer visibility into nexus exposure, filing obligations, and tax-related issues without having to manually piece everything together across states. The platform is straightforward to use, and the team’s support has been helpful when we’ve needed guidance on more nuanced compliance questions. Review collected by and hosted on G2.com.

So far there isn't much to dislike. I'm very happy with their service so far. Review collected by and hosted on G2.com.

Ease of connecting app to BigCommerce to gain checkout sales tax functionality. Review collected by and hosted on G2.com.

I believe they had some business growing pains when we happened to sign up and we were shuffled around for a bit and were given conflicting information. However, we now have a dedicated account rep and much better communication. Review collected by and hosted on G2.com.

I like the fact that the data pulls straight from our accounting software (QBO) and and automates the sales tax process including filing and paying all sales tax to multiple states so I don't have to worry about it. Review collected by and hosted on G2.com.

Initially, I had difficulty with the reports/transactions not matching up with gross sales and exempt sales for deposit line items. We invoice customers for deposits for their order. This was causing issues with the tax filing. However, Kintsugi's team jumped in and worked hard to solve this issue with their development team. I appreciated their instant communication with me and they provided timely progress updates. Review collected by and hosted on G2.com.

What I like best is the customer success team’s support. They’re very responsive and genuinely supportive, which gives me peace of mind. I feel the team consistently strives to deliver the best customer experience and will keep enhancing and improving everything over time. Review collected by and hosted on G2.com.

(1) Right now, I have to navigate to each state individually to download the return and payment report, which is very inefficient. A bulk download option would save a lot of time. (2) Also, beyond the returns, there are various payments Kintsugi made on our behalf, but there is no supporting backup or reporting available. A monthly, state-by-state report showing what was paid for that month in each state—such as prepayments, license fees, interest and penalties, or vendor compensation—would help us update our accounting records more accurately. Review collected by and hosted on G2.com.

Easy to use software that makes it a smoother process for sales tax submissions. They highlight when you've crossed thresholds and notify you quickly when to take action. The pricing is reasonable compared to their competitors that we considered. The customer service is top notch and are quick to respond to any questions or concerns. They integrate very well with Shopify. Review collected by and hosted on G2.com.

Haven't found any at this stage, though we only work with them in the US and recently expanded into Canada, so we don't have experience with their support / software outside those areas. Review collected by and hosted on G2.com.

There are so many great things about Kintsugi! We are based in Canada and I love that we have access to a US mailbox/email system. Customer service is also great! Chat, email, calls are all done quickly and efficiently. This is still true after almost 2 years with Kintsugi Review collected by and hosted on G2.com.

More detailed reporting would be helpful. Review collected by and hosted on G2.com.

I love the hands-off, white glove experience of Kintsugi. We run a substantial business with a small team, and taxes have always been a pain point. With Kintsugi, adding the dimension of e-commerce hard-goods sales tax to our SaaS services and combining multiple platforms has been operating seamlessly. Review collected by and hosted on G2.com.

The biggest drawback with Kintsugi has been the lack of international support, particularly for registrations and filings in countries outside of Canada. Because we have a large international customer base, we’ve had to look elsewhere for support on that front. Review collected by and hosted on G2.com.