--- title: Kintsugi Reviews meta_title: 'Kintsugi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 56 reviews by the users' company size, role or industry to find out how Kintsugi works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 56 scale: '5' date_modified: '2026-09-30' parent_category: name: Tax Software url: https://www.g2.com/categories/tax-software --- # Kintsugi Reviews **Vendor:** Kintsugi AI **Category:** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) **Average Rating:** 4.6/5.0 **Total Reviews:** 56 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Kintsugi Kintsugi is the AI-powered sales tax engine built for high-growth SaaS and eCommerce businesses that need compliance without the complexity. From automated nexus monitoring to full-service filing, Kintsugi helps finance, RevOps, and tax teams stay ahead of risk—without relying on spreadsheets or legacy tools. Track physical and economic nexus in real time, get alerts when new thresholds are met, and audit historical exposure effortlessly. With one-click, no-code integrations with QuickBooks, Stripe, Chargebee, BigCommerce, and an open API, setup is fast and flexible. Automate tax code classification, exemption certificate collection, and multi-state registrations with built-in filing autopilot and refund workflows. Kintsugi also offers voluntary disclosure agreement (VDA) support, Excemption Certificate Management (ECM), international compliance (100+ countries), SSO, and robust reporting. Whether you're scaling operations or navigating your first audit, Kintsugi gives you the clarity and control to move with confidence. Founded in San Francisco, California in 2022, Kintsugi now serves 6000+ customers, processing billions in transactions, and has grown to 150+ dedicated and passionate team members from around the globe. Kintsugi integrates with: Amazon FBA, BigCommerce, Bunny, Campfire, Chargebee, Checkout Champ, Deel, DualEntry, Magento, Maxio, Microsoft Dynamics 365, NetSuite, Orb Billing, Ordway Labs, QuickBooks, Recurly, Rillet, Sage Intacct, Shopify, Shopline, Shopware, Stripe, Walmart, Wix, WooCommerce, Xero, Zenskar ## Kintsugi Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users praise Kintsugi for its **awesome customer support** , providing quick and efficient assistance throughout the registration process. (18 reviews) - Users value the **ease of use** of Kintsugi, appreciating its clear technology and supportive service. (9 reviews) - Users value the **time-saving automation** of Kintsugi, transforming complex processes into seamless, efficient workflows. (9 reviews) - Users find Kintsugi's team **extremely helpful and responsive** , making tax filing less intimidating and time-consuming. (7 reviews) - Users value the **easy and supportive onboarding** process of Kintsugi, ensuring smooth sales tax management from the start. (7 reviews) - Ease of Filing (4 reviews) - Automation (3 reviews) - Tracking (3 reviews) - Communication (2 reviews) - Compliance Simplification (2 reviews) **What users dislike:** - Users report **lack of proactive communication on tax issues** , with poor customer service impacting their experience with Kintsugi. (5 reviews) - Users experience **integration issues** with Stripe and other software, complicating their workflow and requiring support intervention. (4 reviews) - Users find the **pricing model to be expensive** for smaller businesses, especially with monthly filing requirements. (2 reviews) - Users found the **transitioning registrations tedious** , as it requires handling each state individually, complicating the process. (2 reviews) - Users express frustration with **poor customer support** , citing unresponsiveness and unresolved issues with data accuracy. (2 reviews) - Users experience **technical issues** during integration, requiring assistance for smoother app navigation and functionality. (2 reviews) - Complex Interface (1 reviews) ## Kintsugi Reviews ### 1. Kintsugi Makes Sales Tax Filing Easy and Stress-Free **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin N. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 10, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kintsugi?** Kintsugi has simplified my life. Automating sales tax filings has taken away a worry I used to have, and overall, it’s easy and straightforward to manage. The seamless integration with Shopify, Amazon, and my traditional resellers removes the stress of collecting sales tax. **What do you dislike about Kintsugi?** Not much to report overall. I occasionally have questions about the invoices; however, the Kintsugi team responds quickly and provides answers. Overall, the support I have received is first-class. **What problems is Kintsugi solving and how is that benefiting you?** Before using Kintsugi, managing sales taxes felt difficult and complicated. After we completed the straightforward onboarding process, the integration and overall performance made it much easier to automate our workflows and navigate the complexity of sales tax compliance across each jurisdiction. The cost isn’t prohibitive, and it has delivered strong ROI while freeing me to focus on sales instead of sales tax reporting. ### 2. We love Kintsugi **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 20, 2026 **What do you like best about Kintsugi?** The biggest win for us has been not having to think about sales tax compliance anymore. We sell direct to consumer across a lot of states, and Kintsugi handles the nexus tracking, registrations, and filings automatically so we're not scrambling to figure out where we owe or when. Being able to see our liability across every state in one dashboard has made this part of the business basically hands off, which is exactly what I wanted. **What do you dislike about Kintsugi?** Honestly not much to put here. The team handled the setup and registrations for us, so the part that usually trips people up was taken care of. If I had to name something it would just be that sales tax is never going to be a fun topic to deal with, but that's the nature of it, not a Kintsugi problem. The platform itself has done what we needed. **What problems is Kintsugi solving and how is that benefiting you?** Kintsugi is solving multi-state sales tax for us, which is a real headache for a direct to consumer brand. We ship to customers in a lot of different states, and every one of them has its own rules for when you owe tax and how often you file. Before Kintsugi I was either guessing or spending time I didn't have trying to keep up with it. Now the nexus tracking, registrations, and filings are handled in one place, so I know we're compliant without having to think about it. For a small team that means I can put my time back into actually growing the business instead of chasing tax deadlines. ### 3. Kintsugi Makes Sales-Tax Compliance Manageable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 31, 2026 **What do you like best about Kintsugi?** I like how Kintsugi makes sales-tax compliance feel far more manageable. It gives us clearer visibility into nexus exposure, filing obligations, and tax-related issues without having to manually piece everything together across states. The platform is straightforward to use, and the team’s support has been helpful when we’ve needed guidance on more nuanced compliance questions. **What do you dislike about Kintsugi?** So far there isn't much to dislike. I'm very happy with their service so far. **What problems is Kintsugi solving and how is that benefiting you?** Before Kintsugi, managing sales-tax compliance required more manual tracking of where we had exposure, what filings were due, and how sales across channels affected our obligations. Kintsugi centralizes that workflow, helping us monitor nexus and stay more organized around filings and tax-related tasks. For an ecommerce operator, the main benefit is reducing administrative complexity and having more confidence that sales-tax requirements are being addressed as the business grows. ### 4. Automated Sales Tax Filing Straight from QBO. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 31, 2026 **What do you like best about Kintsugi?** I like the fact that the data pulls straight from our accounting software (QBO) and and automates the sales tax process including filing and paying all sales tax to multiple states so I don't have to worry about it. **What do you dislike about Kintsugi?** Initially, I had difficulty with the reports/transactions not matching up with gross sales and exempt sales for deposit line items. We invoice customers for deposits for their order. This was causing issues with the tax filing. However, Kintsugi's team jumped in and worked hard to solve this issue with their development team. I appreciated their instant communication with me and they provided timely progress updates. **What problems is Kintsugi solving and how is that benefiting you?** Kintsugi's team jumped in and worked hard to solve the issue of deposit line items not being included in gross sales with their development team. I appreciated their instant communication with me and they provided timely progress updates. They solved the issue and enhanced the reporting to reflect deposit line items correctly. ### 5. Responsive Customer Success Team That Brings Peace of Mind **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 17, 2026 **What do you like best about Kintsugi?** What I like best is the customer success team’s support. They’re very responsive and genuinely supportive, which gives me peace of mind. I feel the team consistently strives to deliver the best customer experience and will keep enhancing and improving everything over time. **What do you dislike about Kintsugi?** (1) Right now, I have to navigate to each state individually to download the return and payment report, which is very inefficient. A bulk download option would save a lot of time. (2) Also, beyond the returns, there are various payments Kintsugi made on our behalf, but there is no supporting backup or reporting available. A monthly, state-by-state report showing what was paid for that month in each state—such as prepayments, license fees, interest and penalties, or vendor compensation—would help us update our accounting records more accurately. **What problems is Kintsugi solving and how is that benefiting you?** We switched from Avalara to Kintsugi in March, and we received tax notices from various states due to some delayed or overlapping filings during the transition. The team has been helpful in reaching out to the tax departments to get these issues resolved. From the March to June filings, we also found Kintsugi’s filings to be much more accurate than Avalara’s. In addition, there were refund cheques sent to Kintsugi’s address, and the team helped forward them to our registered office for deposit. **Official Response from Carolyn Hoffner:** > Thank you for taking the time to write this, and love hearing that you've found our customer support team to be responsive and genuinely helpful during your migration and our filings to be much more accurate. That is exactly the kind of experience and support we want our customers to count on. Thanks also for the great feedback on ways to enhance our reporting: bulk download of payments from filings and adding payment breakdown to our app display. We've shared it with our product team and will follow up as soon as we've scoped how and when we can support it. Thank you again for the partnership! ### 6. Easy Sales Tax Submissions with Top-Notch Support and Smooth Shopify Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 03, 2026 **What do you like best about Kintsugi?** Easy to use software that makes it a smoother process for sales tax submissions. They highlight when you've crossed thresholds and notify you quickly when to take action. The pricing is reasonable compared to their competitors that we considered. The customer service is top notch and are quick to respond to any questions or concerns. They integrate very well with Shopify. **What do you dislike about Kintsugi?** Haven't found any at this stage, though we only work with them in the US and recently expanded into Canada, so we don't have experience with their support / software outside those areas. **What problems is Kintsugi solving and how is that benefiting you?** They cover our sales tax filings and flag when we've cross thresholds in various states where we need to start collecting sales taxes. ### 7. Kintsugi is here for a win win **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel J. | Controller, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** July 08, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kintsugi?** There are so many great things about Kintsugi! We are based in Canada and I love that we have access to a US mailbox/email system. Customer service is also great! Chat, email, calls are all done quickly and efficiently. **What do you dislike about Kintsugi?** More detailed reporting would be helpful. **What problems is Kintsugi solving and how is that benefiting you?** Kintsugi takes the headache out of sales tax filings ### 8. Hands-Off, White-Glove Sales Tax Automation That Runs Seamlessly **Rating:** 4.5/5.0 stars **Reviewed by:** James B. | VP, Commercial Strategy, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 21, 2026 **What do you like best about Kintsugi?** I love the hands-off, white glove experience of Kintsugi. We run a substantial business with a small team, and taxes have always been a pain point. With Kintsugi, adding the dimension of e-commerce hard-goods sales tax to our SaaS services and combining multiple platforms has been operating seamlessly. **What do you dislike about Kintsugi?** The biggest drawback with Kintsugi has been the lack of international support, particularly for registrations and filings in countries outside of Canada. Because we have a large international customer base, we’ve had to look elsewhere for support on that front. **What problems is Kintsugi solving and how is that benefiting you?** Overall compliance has been excellent. They’re superb at managing the entire sales tax lifecycle—from collecting the correct taxes across the various platforms we use, at the correct rates, to consolidating our business streams so they can properly calculate nexus and maintain compliance accurately. ### 9. Kintsugi Cleaned Up Our Compliance Mess with a Smooth Integration and transition **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh K. | Owener, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 20, 2026 **What do you like best about Kintsugi?** Before Kintsugi, we had many violations and penalties from different states, counties and cities. It was really messy and Kintsugi cleaned up that mess and patiently implemented the integration into our system **What do you dislike about Kintsugi?** I have everything working and I don't have anything to dislike now **What problems is Kintsugi solving and how is that benefiting you?** We used to spend 5 good man days of time filing taxes everymonth and more on Quarter ends and now it takes 5 minutes to approve taxes and we are confident of our tax collection and payments to the agencies ### 10. Effortless Onboarding and Exceptional Support from Kintsugi **Rating:** 5.0/5.0 stars **Reviewed by:** Angela J. | VP Finance, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 30, 2026 **What do you like best about Kintsugi?** Kintsugi's customer service is excellent. The onboarding was much easier than with other companies that do the same thing, and there was support throughout the onboarding process. Now that we're active, I've had very quick response times from the team as well. **What do you dislike about Kintsugi?** So far, I haven't encountered any drawbacks to using Kintsugi. **What problems is Kintsugi solving and how is that benefiting you?** Kintsugi reliably handles all of our sales tax needs. We used another company previously for this service and it was very challenging regarding being able to reach someone to help or even using their online platform. ### 11. Smooth Tax Registration with Fast, Efficient Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 11, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kintsugi?** That they handle tax registration for you and everything works smooth. Also the support team is very fast and efficient. **What do you dislike about Kintsugi?** I would add a little bit more explanations or information just in case you need it next to the thing. I know a lot of people prefer not to have it but is good to have in case you want to understand a little bit more **What problems is Kintsugi solving and how is that benefiting you?** Tax registration and filling, that save us time and compliance issues. ### 12. User-Friendly Platform with Excellent, Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 24, 2026 **What do you like best about Kintsugi?** The platform is very user-friendly and easy to navigate, and the customer support is excellent - attentive, responsive, and quick to help whenever needed. The pricing is very reasonable and all-inclusive, which was especially important to us. **What do you dislike about Kintsugi?** Some features on the platform still seem to be in development mode, such as notice tracking and prepayment estimates. That said, the team has been willing to work with us and has suggested satisfactory alternatives. **What problems is Kintsugi solving and how is that benefiting you?** Our company is registered for sales tax in 24 states, which was very cumbersome for our team to manage. Kintsugi was able to take this entirely off our plate. We also had a significant amount of backfiling, and Kintsugi handled it quickly and efficiently. ### 13. Helpful Team and Easy Sales Tax Process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 14, 2026 **What do you like best about Kintsugi?** The team is so helpful when there is any sort os sales tax issue. The platform is easy to use and easy to onboard onto - which isn't usually the case for sale tax related things. **What do you dislike about Kintsugi?** Nothing - I haven't found any issues over my first few months **What problems is Kintsugi solving and how is that benefiting you?** Everything sales tax, so it is saving me time, effort and confusion trying to set up states, and getting all the details right. It works quickly, the pricing is fair and integrated easily with all our systems. ### 14. Stellar Communication and Above-and-Beyond Support from Kintsugi **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | Head of Finance, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 29, 2026 **What do you like best about Kintsugi?** The communication from Kintsugi is stellar, their willingness to go above and beyond has been refreshing. **What do you dislike about Kintsugi?** Nothing currently. They continue to go above and beyond. **What problems is Kintsugi solving and how is that benefiting you?** Our state sales tax liability. I brought them on when another tax "solution" repeatedly fell short and now I don't have to deal with our state sales tax nearly as much as I used to. ### 15. Easy Setup, Fair Pricing, and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 17, 2026 **What do you like best about Kintsugi?** I like how easy it is to set up and use, how responsive and knowledgeable the support team is, and that the pricing feels fair for the value it provides. **What do you dislike about Kintsugi?** One minor downside is that I keep getting a notification to register for tax in a foreign jurisdiction that I do not actually need to register in, and there is no way to suppress it, but I would rather be over-notified than under-notified. **What problems is Kintsugi solving and how is that benefiting you?** Kintsugi is solving the complexity of tracking sales tax obligations across different states and jurisdictions, which would otherwise be time-consuming and easy to get wrong. It gives me clarity on where I actually need to register and file, helps me stay compliant, and saves me a lot of time and stress so I can focus on running the business instead of worrying about tax issues. ### 16. Lightning-Fast Support That Resolves Issues Quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 19, 2026 **What do you like best about Kintsugi?** The team at Kintsugi responds very quickly to all of our concerns and consistently resolves any issues in a timely manner. **What do you dislike about Kintsugi?** There haven’t been any downsides that I’m aware of. **What problems is Kintsugi solving and how is that benefiting you?** We worked with two other companies before Kintsugi, and we also tried filing and paying all of our taxes ourselves. None of those options worked as well for us as using Kintsugi. Now our very busy accounting department has more time for other necessary, important tasks, and it’s been very cost-effective. ### 17. Chirag Is Very Helpful and Great to Work With **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew F. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 16, 2026 **What do you like best about Kintsugi?** chirag is very helpful i like working with him **What do you dislike about Kintsugi?** they failed to collect taxes in the first few months **What problems is Kintsugi solving and how is that benefiting you?** sales tax ### 18. Faster Response, Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan P. | Controller, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 16, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kintsugi?** Faster responses, hard work, and consistent follow-ups. **What do you dislike about Kintsugi?** I liked most things about it, and I can’t think of anything I didn’t like. **What problems is Kintsugi solving and how is that benefiting you?** Everything on sales tax . With current recurring filings and tax notices that has been very helpful ### 19. Amazing Customer Service from Sales to Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** April W. | Operations Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 15, 2026 **What do you like best about Kintsugi?** Customer Service is amazing, they were patient and professional from sales to implementation and even better after completely onboarded. Amazing vendor, so glad I found them! **What do you dislike about Kintsugi?** No local office for me to go to just to say thank you! **What problems is Kintsugi solving and how is that benefiting you?** They corrected errors in our past returns, enrolled us quickly and efficiently, filed everything on time, and thoroughly researched any questions or concerns we had. Their customer service is excellent. ### 20. Quick Support Response Times **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas L. | Senior Financial Accountant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 29, 2026 **What do you like best about Kintsugi?** There response time to support tickets has been quick. **What do you dislike about Kintsugi?** So far I do not have any dislikes. Their support team has been very helpful and very friendly. **What problems is Kintsugi solving and how is that benefiting you?** I had an issue with a ship to address which they have resolved for me. ### 21. User friendly with minimal interruption **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 24, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kintsugi?** The amount of time spent on filing sales tax is numerous and with kintsugi we could really save lot of time and their team is completely helpful and reachable **What do you dislike about Kintsugi?** The only difference we identified from getting services from CPA to kintsugi is we have few products that are exempted from sales tax but kintsugi is not pro-active in letting us know compared to CPA's who does this immediately. **What problems is Kintsugi solving and how is that benefiting you?** Kintsugi is helping us saving a lot of time and Almost everything is taken care by their team. If you are ECommerce company then you should try kintsugi ### 22. Valuable All-in-One Portal for Filings, Registrations, Nexus, and Global Coverage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 29, 2026 **What do you like best about Kintsugi?** It’s valuable because it centralizes filings, registrations, nexus, and international coverage in a single portal, making everything easier to manage in one place. **What do you dislike about Kintsugi?** Onboarding was a pain point, although that may also be on our end since we’re registered in all states and globally, which can get quite complex. Even so, they’ve handled our account with a lot of professionalism. **What problems is Kintsugi solving and how is that benefiting you?** We had a tax audit for one state, and Kintsugi was able to resolve the issue and properly amend the filing in a timely manner. ### 23. Easy-to-Use Platform with Great Support and Reliable, Affordable State Registrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 19, 2026 **What do you like best about Kintsugi?** It’s an easy-to-use platform with great customer service, and the state registrations are inexpensive. Integrates easily with my website (Shopify) and Amazon. Reliable filing. **What do you dislike about Kintsugi?** The pricing is higher than I'd like for the monthly fees. **What problems is Kintsugi solving and how is that benefiting you?** I use Kintsugi for state registrations. ### 24. Efficient, Responsive Support from Kintsugi **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 14, 2026 **What do you like best about Kintsugi?** Kintsugi has been accommodative when it comes to managing support requests in a timeline manner. The team operates efficiently and communicates well. **What do you dislike about Kintsugi?** Previously we experiences some communication issues around email, but this has been cleared up. There are no negatives currently. **What problems is Kintsugi solving and how is that benefiting you?** Sales tax collection and remittance. They are effective at managing the complexities around this field of work. ### 25. Clean UI and Easy Stripe Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 18, 2026 **What do you like best about Kintsugi?** clean ui and easy integration with stripe **What do you dislike about Kintsugi?** at times the product seems slow to refresh and a bit buggy **What problems is Kintsugi solving and how is that benefiting you?** jurisdictional tax compliance ### 26. Kintsugi = Less Stress, More Done **Rating:** 5.0/5.0 stars **Reviewed by:** Nojah L. | Executive Assistant and Finance, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 15, 2025 **What do you like best about Kintsugi?** Tried Kintsugi for the first time and it made the sales tax way less intimidating. Super quick to set up, takes care of everything from tracking to filing, and even uses AI to catch issues before they become problems. Feels like having a tax pro on call 24/7. **What do you dislike about Kintsugi?** Sometimes the dashboard feels a little busy at first glance, so it took me a moment to figure out where everything lives. A few tooltips or quick-start guides could make it even easier for first-time users. That said, once you know your way around, it’s smooth sailing. **What problems is Kintsugi solving and how is that benefiting you?** Kintsugi takes the headache out of selling in multiple states with different tax laws. Instead of manually tracking varying rates and rules, it automatically keeps everything compliant and up to date. That means fewer mistakes, no scrambling during filing, and more time to focus on actually growing the business instead of decoding tax codes. ### 27. Professional & efficient service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 23, 2025 **What do you like best about Kintsugi?** I like that there is the app, but most importantly there are humans behind the app that you can interact with to ask questions, get clarification, etc. I like that someone is paying attention in the background. We were with a competitor before and they basically deserted us after the onboarding process. But at Kintsugi, they are there through the whole process. We've now filed 2 quarterly Sales Tax Reports and everything went smoothly. **What do you dislike about Kintsugi?** There is a bit of tech to understand on their app, but I had a team of their staff who walked me through all the app features and areas I needed clarification on. So, if you're not super techy, you might need their support. **What problems is Kintsugi solving and how is that benefiting you?** My biggest problem was the time it took me to manually figure out the breakdown of the local taxes between county and city taxes for filing the Sales Tax Report. Kintsugi's app took our data from Shopify and filed the report for me. ### 28. Real People Giving Real Service **Rating:** 4.5/5.0 stars **Reviewed by:** Ariana B. | O, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 23, 2025 **What do you like best about Kintsugi?** Kintsugi’s intuitive interface is informative but simple and easy to navigate. We had a single, live human onboard us (shout out to Jonathan!) and he was smart, friendly, and responsive. That process was mostly smooth, and the platform’s automation capabilities helped us streamline our workflows almost immediately. I especially appreciate how easy it is to integrate Kintsugi with our existing tools, which saves us tons of time and reducing manual work. I'm so glad fellow execs agreed to let me try Kintsugi instead of deferring to Avalara! **What do you dislike about Kintsugi?** I'm maybe a bit torn on the pricing model, because I love a flat rate - $75/filing - but kind of wish it was lower for states that require monthly filings instead of quarterly. The product approval model could use some work for special use cases like ours, BUT! Their support team offered to take over the lift while they do dev to improve it for us, which is amazing! The support resources and responsive customer service team made the transition much easier. **What problems is Kintsugi solving and how is that benefiting you?** Previously, state sales taxes were done by a local bookkeeper using an outside platform. We never knew how much she was going to charge and because we lacked oversight, we never quite knew which state sales tax would be drafted or when. We also didn't know how to access the state sales sites ourselves, and ended up paying a state we didn't need to pay any more for a long time. With Kintsugi, we know the exact amount and cadence of their fees and the dashboard gives us total insight into nexus, registrations, and filings. ### 29. 100X Easier than what we were doing **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron H. | Co-Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 23, 2025 **What do you like best about Kintsugi?** Kintsugi has made handling sales tax so much easier. We used to work with an agency that did everything manually. We had no clarity on when states would be filed nor the ability to approve them on a state by state basis. We also had low visibility on nexus within states. Kintsugi is the 2025 modern approach to sales tax and has made life a lot easier for a process (sales tax registration and filings) that sucks for everyone anyway. Support has been awesome as well. **What do you dislike about Kintsugi?** Transitioning registrations over was a little hassle. Not their fault just a tedious process because it has to be done for every state individually. **What problems is Kintsugi solving and how is that benefiting you?** Pretty much any sales tax related issue they have solved for us: What states do we need to file in? When do we need to file? How much do we need to file? ### 30. Sounded good on surface. Got ghosted. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 14, 2026 **What do you like best about Kintsugi?** Able to create a free account and try their platform to see what things will look like. **What do you dislike about Kintsugi?** Lack of customer service. Data wasn't showing properly (states being marked as exposed when we have no taxable products in the state) and I wasn't going to commit to a contract with them until they can solve the issue. They claimed to be working on it but never gave me an update after 1+ month and ignored my follow up email. Their ads keep showing up in my social media and kept reminding me about being ghosted. That prompted this review. **What problems is Kintsugi solving and how is that benefiting you?** Was hoping they could be a cheaper alternative to a sales tax tool while still maintaining the same level of customer service, but that wasn't the case. **Official Response from Carolyn Hoffner:** > We're genuinely sorry to hear about your experience. We completely understand how frustrating it would be not to receive timely updates, and we’d really like to make this right. Our team takes all feedback seriously, and while this isn’t representative of the experience most of our customers have, we’re reviewing this internally to make sure it doesn’t happen again. If you’re open to it, please reach out to us at success@trykintsugi.com so we can learn more about what happened and resolve this for you. Thank you for taking the time to share your feedback, it helps us improve and better serve our users. ### 31. Decent Software, good customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Mo H. | Staff Accountant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 18, 2025 **What do you like best about Kintsugi?** I like the dashboard - I can easily see what needs to be actioned. The customer support is pretty good - things are actioned timely when we reach out. **What do you dislike about Kintsugi?** We launched kintsugi around the same time we launched new invoicing software and we had a lot of issues. It felt like the size of our organization was a learning curve for kintsugi. Things have much improved now that we have gotten over the hurdles from the beginning. I think the issue of loading past years' data into kintsugi when we had no issues in filings was handled poorly, but has now been resolved. **What problems is Kintsugi solving and how is that benefiting you?** Our tax filings are calculated for us and filed for us which is great for our small accounting team. ### 32. Great experience-highly recommended **Rating:** 4.0/5.0 stars **Reviewed by:** Luisa F. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 25, 2025 **What do you like best about Kintsugi?** What I like the most is that I don't have to worry about filing sale tax anymore. I didn't start a business to worry or learn about taxes, having Kintsugi taking care of that for me is priceless. The onboarding was quick and easy. Now I literally have to push one button to have my taxes filed. **What do you dislike about Kintsugi?** Being all automated it can be hard to receive an answer from a human is something goes wrong but so far I didn't have any problem. **What problems is Kintsugi solving and how is that benefiting you?** Kintsugi solves the problem of understanding how sale tax work for business owners. It has saved me a lot of time and headaches. ### 33. What a refreshing partner! **Rating:** 5.0/5.0 stars **Reviewed by:** John R. | CEO, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 14, 2025 **What do you like best about Kintsugi?** Unlike the previous vendor that we used for state tax filings, Kintsugi seems to actually care. They educate us when appropriate and this just functions like you hope a partnership would (does not feel like a vendor relationship). Very hopeful that this relationship continues to operate like this because we will be long term customers if it does. **What do you dislike about Kintsugi?** Honestly, this is a hard question. I wish Shopify gave them access to the checkout so they could inject the tax rates but I understand why Shopify has this locked up. **What problems is Kintsugi solving and how is that benefiting you?** Kintsugi is streamlining the state tax filings process. They are making a very complicated system more approachable and easier to understand. ### 34. Good fit for smaller startups or those with less tax complexity **Rating:** 3.5/5.0 stars **Reviewed by:** Scott J. | Assistant Controller, Marketing and Advertising, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 14, 2025 **What do you like best about Kintsugi?** Nice dashboard that shows sales, tax exposure and tasks. Great to see everything visually there. Mail integration can be useful. Having their support when registering has been great and their team has been supportive and responsive. You get a lot without paying the high prices of other solutions. **What do you dislike about Kintsugi?** Lack of netsuite integration or ability to upload transactions manually. I understand the netsuite api is on the roadmap but it would be great to be able to quickly upload sales transactions via a csv or manually until that is ready instead of requesting the Kintsugi team to upload them. **What problems is Kintsugi solving and how is that benefiting you?** Sales tax compliance, registrations, and filings. Tracking exposure. ### 35. Absolute game changer for small business owners **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan S. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 03, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Kintsugi?** Kintsugi simplifies a very complex and time consuming process. I am used to working with platforms that are marketplace facilitators, so when I wanted to grow my website more, I had no idea everything that went into taking care of sales tax on your own. I am able to take back more control of my business and not have to worry if I am missing something as we grow. It was so easy to integrate with my boutique via Shopify and the process has just been seamless so far. It is monitoring my shop 24/7 and I never have to worry that something is falling through the cracks. **What do you dislike about Kintsugi?** I honestly have not experienced any downsides. There is always a learning curve when it comes to learning a new platform but it was very user friendly and straight forward and anything I didn't understand fully, the customer support team was on it immediately. **What problems is Kintsugi solving and how is that benefiting you?** I am trying to grow my business outside of platforms like TikTok shop and take back more control. The problem I came across was that TikTok shop is a marketplace facilitator, so it does all of the sales tax portion for you. It collects the sales tax from purchases and remits it for you and there really is nothing you have to do. When I started shifting my business to my website, I had to do all of that and I did not realize everything that went into it, nor do I understand the majority of it. Kintsugi does all of it for me, makes sure I am covered in the locations I need to be registered in and continues to monitor for when I may need to get compliant in another state. I can grow my business in other areas and not have to worry about the legalities. ### 36. Huge Step Up from Manual Processes and Traditional Accountants **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 24, 2025 **What do you like best about Kintsugi?** We’ve been overall delighted with our experience using Kintsugi. Compared to our previous manual approach and other third-party accountants, this has been a significant upgrade. The platform’s dashboards make it easy to get a real-time glance at our sales tax nexus, which has been incredibly helpful for peace of mind and compliance tracking. While we did encounter a few hiccups in our initial filings, the team course-corrected quickly, and we haven’t experienced any errors since. The responsiveness and transparency throughout gave us confidence in the system. Highly recommend for startups looking to simplify sales tax management without handing everything off blindly. **What do you dislike about Kintsugi?** Had some errors integrating with Stripe invoice that lead to errors in the initial filing. However, have had plenty of manual and accountant errors. **What problems is Kintsugi solving and how is that benefiting you?** Faster sales tax compliance. ### 37. Finally a tax app that WORKs with great SERVICE! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 17, 2025 **What do you like best about Kintsugi?** I am so happy I found Kintsugi. First off, their technology and dashboard is so easy and clear to understand. Unlike some other tax apps that are very confusing they have laid it out all very clean. Second, and probably the most important positive is there service and team has been incredible. They truly have been a powerful resource to help me get my shop setup correct for tax obligations and always go the extra mile to help and respond fast! **What do you dislike about Kintsugi?** I haven't had any issues but I would assume if you start opting in for autofiling it could get quite expensive for smaller shops but we don't have that issue yet. **What problems is Kintsugi solving and how is that benefiting you?** Helping us keep Nexus information correct and helping us with filings by each state! ### 38. I hate Avalara - I really want them to succeed **Rating:** 3.5/5.0 stars **Reviewed by:** Thomas M. | Operations/IT, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 17, 2025 **What do you like best about Kintsugi?** The ease of use, the intuitiveness. its API and the team that are really trying to make something great. **What do you dislike about Kintsugi?** the main show stopper for us is that their Colorado tax rates are calculated by zip code and not roof top which is a show stopper for us as CO is our home state and puts us at compliance risk. Please fix this. I dont want to sign a 18 month contract with avalara. **What problems is Kintsugi solving and how is that benefiting you?** Sales tax compliance ### 39. Solved all of our sales tax issues! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 19, 2025 **What do you like best about Kintsugi?** We've been with Kintsugi for several months now. The best thing when we first started was that they were able to onboard us with almost all 50 states we hit nexus with simultaneously with ease and frankly everything has been smooth sailing from there. They are connected to our Shopify, and we just approve the filings each month/quarter. Simple as that. Literally Sales tax filings are just one thing we don't need to worry about anymore. **What do you dislike about Kintsugi?** I can't think of a downside. They are excellent and frankly a lot cheaper than the competition. **What problems is Kintsugi solving and how is that benefiting you?** Filing/Paying Sale Tax in the US, being Sales Tax Compliant across 50 states. ### 40. Implementation was incredibly smooth! **Rating:** 5.0/5.0 stars **Reviewed by:** Jae C. | Director of Operations, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 17, 2025 **What do you like best about Kintsugi?** Kintsugi has been very helpful and quick reacting to our needs. They are affordable and allow us to file deadlines with multiple states. The customer service is always reliable and they strive to take care of their clients. **What do you dislike about Kintsugi?** They may not be compatible with certain other softwares we use at this time. **What problems is Kintsugi solving and how is that benefiting you?** Cost effective, all in one stop to track sales in the many states that we are in. ### 41. Kintsugi have helped make the sales tax registration and filing process very simple **Rating:** 4.5/5.0 stars **Reviewed by:** Dan R. | Operations, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 22, 2025 **What do you like best about Kintsugi?** Quick response times and willingness to help with all sales tax related matters. The team have really supported us to navigate a complicated set up. **What do you dislike about Kintsugi?** Nothing I dislike, but registering internationally has not been as streamlined as the USA. **What problems is Kintsugi solving and how is that benefiting you?** Kintsugi have helped us register across the US, in Canada and Europe as well as helping with our Shopify tax settings. ### 42. already referred them before this survey asked me to **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L. | general manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 15, 2025 **What do you like best about Kintsugi?** mostly their customer service. it's not immediate, but it's thoughtful, kind, and helpful. they always make me feel like they got me covered. **What do you dislike about Kintsugi?** there's no live chat. but i feel like that's a lot to ask for. **What problems is Kintsugi solving and how is that benefiting you?** they allocate all of the corresponding sales taxes in each respective nexus and handle the distribution for me. ### 43. Great experience with Kintsugi **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline P. | Founder, Advisor and Strategist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 14, 2025 **What do you like best about Kintsugi?** Kintsugi was affordable for my small business. My sales tax filing was accurate and on time. They have great customer service. **What do you dislike about Kintsugi?** There is nothing I disliked about my experience with Kintsugi. **What problems is Kintsugi solving and how is that benefiting you?** I'm a small ecommerce apparel brand and I needed help understanding, filing and paying my sales tax. Kintsugi did all of that with ease. ### 44. Makes my sales tax life 10000% easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 23, 2025 **What do you like best about Kintsugi?** I don't have to think about sales tax or worry about deadlines/ where I'm exposed. It feels like a member of my personal team is helping and the customer service is amazing. **What do you dislike about Kintsugi?** I would love a way to be able to directly edit and clear our transaction in the app as sometimes test transactions get reported. **What problems is Kintsugi solving and how is that benefiting you?** Giving me more time to focus on everything else and allows me to not worry about having errors in my sales tax and reporting. ### 45. Very simple to handle all sales taxes on Shopify **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 23, 2025 **What do you like best about Kintsugi?** Every month I get all the sales tax filings for review, in a few simple clicks we are done with our sales tax requirements for the month! Its great! **What do you dislike about Kintsugi?** It may sound cliche but I don't have anything bad to say about them. **What problems is Kintsugi solving and how is that benefiting you?** It files all our Sales Taxes from sales on Shopify in all 50 states! ### 46. Easy to onboarding and start using right away! **Rating:** 5.0/5.0 stars **Reviewed by:** Vikram S. | President, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 28, 2025 **What do you like best about Kintsugi?** Been looking into how to handle sales taxes and all these other platforms were confusing on how to get started, but Kintsugi has a very simple onboarding walkthrough and was able to connect with their support team almost immediately after signing up. **What do you dislike about Kintsugi?** Nothing! Everything was great so far with onboarding and getting set up **What problems is Kintsugi solving and how is that benefiting you?** Helping track our sales tax ### 47. Sales Tax Returns are so easy now **Rating:** 5.0/5.0 stars **Reviewed by:** sherri w. | FarmHer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 17, 2025 **What do you like best about Kintsugi?** Kintsugi has taken on all responsibility for filing our state Sales Tax Returns. They do it automatically and notify me of the filing and payment. Customer Support was fantastic when we first signed up. What was a quarterly ordeal is now a "notification email". Soon our small business will do monthly returns and I am thankful for Kingsugi. **What do you dislike about Kintsugi?** the implementation was a challenge for us, but that's because we find Sales Tax Returns to be cumbersome. Their customer support walked us thru the process. **What problems is Kintsugi solving and how is that benefiting you?** automatically complete and file return saving me hours each month. ### 48. Strong Support Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 24, 2025 **What do you like best about Kintsugi?** The best thing about Kintsugi is the customer support - whenever we run into issues or need additional features the support team is always hands on and attentive. **What do you dislike about Kintsugi?** Sometimes the integration with Stripe doesn't work as intended and we have had to use support to resolve integration issues. **What problems is Kintsugi solving and how is that benefiting you?** Filing state sales taxes ### 49. Great experience. White glove service worth the price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 09, 2025 **What do you like best about Kintsugi?** They actually respond on a timely basis, explain things well and have a standard price for scalable businesses. Easy to understand platform. **What do you dislike about Kintsugi?** Product syncing, but it's not bad just not excellent **What problems is Kintsugi solving and how is that benefiting you?** State sales tax ### 50. Sales Tax Headache GONE (Both for 🇨🇦 & 🇺🇸 Companies) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 17, 2025 **What do you like best about Kintsugi?** - Customer service - Pricing - UX - Onboarding simplicity **What do you dislike about Kintsugi?** - Nothing, I'm a Kinstugi-stan. They've made sales tax a million times easier for multiple companies I've run. I love them and would suggest them time and time again. **What problems is Kintsugi solving and how is that benefiting you?** Automating my registrations, NEXUS tracking, and remittance. - [View Kintsugi pricing details and edition comparison](https://www.g2.com/products/kintsugi/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+15%3A26%3A04+-0500&secure%5Bsession_id%5D=a3154712-b701-40ed-b3b4-8092f3d817e3&secure%5Btoken%5D=f8ad17ac2fc8b3e26e9d4ccdc4cec24a5fcfd56ca5b9bfc9fe733c1b56cc1925&format=llm_user) ## Kintsugi Features **Tracking** - Sales Tax - VAT - GST - Exemptions - Adjustments - Localization - Consumer Use Tax **Integrations** - Integrations **Remittance** - Returns - Notifications - Global/Cross Borders - Analytics **Agentic AI - Sales Tax and VAT Compliance** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Secure Data Storage - API - Credit Card Processing - Access Controls/Permissions - Policy Management - Multi-Currency - Invoice Management - Cash Flow Management - AI Copilot - User Management - Document Management - Exemption Management - Address Validation - Accounting - Audit Management - For eCommerce - Client Portal - Document Templates - Tax Calculation - Generative AI - Data Import/Export - Tax Compliance - Real-Time Data - Tax Filing - Audit Trail - Transaction Tracking - Taxability Verification - Electronic Payments - Activity Dashboard - Workflow Automation ## Top Kintsugi Alternatives - [Avalara](https://www.g2.com/products/avalara/reviews) - 4.1/5.0 (909 reviews) - [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) - 4.4/5.0 (458 reviews) - [Anrok](https://www.g2.com/products/anrok/reviews) - 4.5/5.0 (308 reviews)