# Avalara vs Kintsugi Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Avalara excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Kintsugi. Users appreciate how Avalara streamlines the monthly sales and use tax process, with one reviewer noting, "I really appreciate how Avalara streamlines the monthly SUT process by automating it."
- **Users say** that Kintsugi offers a more user-friendly experience, particularly for small businesses. Reviewers highlight its quick setup and ease of use, with one stating, "Tried Kintsugi for the first time and it made the sales tax way less intimidating."
- **According to verified reviews** , Avalara has a robust support system, although some users mention that the quality of support could be improved. One user noted, "I like the customer service when a question arises," indicating that while support is available, there may be room for enhancement.
- **Reviewers mention** that Kintsugi's AI-driven features help catch potential issues before they escalate, making it a valuable tool for those who want to avoid tax-related headaches. A user expressed, "It takes care of everything from tracking to filing," showcasing its comprehensive approach.
- **Users highlight** Avalara's strong capabilities in managing exemption certificates, which is a critical feature for many businesses. One reviewer stated, "It also keeps our exemption certificates organized and stored for us," emphasizing its utility in compliance management.
- **G2 reviewers note** that while Kintsugi has a higher rating for ease of setup and administration, Avalara's extensive feature set and automation capabilities make it a strong contender for mid-market businesses. Users appreciate the detailed dashboards in Kintsugi, with one saying, "The platform’s dashboards make it easy to get a real-time glance at our tax situation."



| | Avalara | Kintsugi | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 815 | 36 | 
| **Largest Market Segment** | Mid-Market (49.9% of reviews) | Small-Business (85.7% of reviews) | 
| **Entry Level Price** | No pricing available | Free Per Month | 

---
## Top Pros & Cons

### Avalara

Pros:
- Ease of Use (109 reviews)
- Tax Automation (84 reviews)

Cons:
- Poor Customer Support (92 reviews)
- Improvement Needed (66 reviews)

### Kintsugi

Pros:
- Customer Support (18 reviews)
- Time-saving (10 reviews)

Cons:
- Tax Issues (6 reviews)
- Integration Issues (4 reviews)

---
## Ratings Comparison
| Rating | Avalara | Kintsugi | 
|---|---|---|
  | **Meets Requirements** | 8.1 (490 reviews) | 9.1 (34 reviews) | 
  | **Ease of Use** | 8.0 (636 reviews) | 9.1 (35 reviews) | 
  | **Ease of Setup** | 7.2 (459 reviews) | 8.8 (35 reviews) | 
  | **Ease of Admin** | 7.6 (291 reviews) | 8.9 (12 reviews) | 
  | **Quality of Support** | 6.8 (488 reviews) | 9.2 (33 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.1 (297 reviews) | 8.6 (12 reviews) | 
  | **Product Direction (% positive)** | 7.6 (485 reviews) | 9.6 (33 reviews) | 

---
## Pricing

### Avalara

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Kintsugi

#### Entry-Level Pricing

Plan: Free ($0)

Price: Free Per Month

Key Features:
- No credit card required
- Free nexus monitoring, physical and economic
- Comprehensive exposure and historical liabilities auditing

[Browse all 3 editions](https://www.g2.com/products/kintsugi/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Cross Border E-Commerce

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 6.8/10 | 17 |
| **Kintsugi** | N/A | N/A |

#### Global Shipping

| Feature | Avalara | Kintsugi | 
|---|---|---|
| **Integration** | 8.0 (16 reviews) | Not enough data | 
| **Reporting** | 7.3 (17 reviews) | Not enough data | 
| **Labels** | 6.7 (16 reviews) | Not enough data | 
| **Returns** | 7.1 (16 reviews) | Not enough data | 

#### Payments and Pricing

| Feature | Avalara | Kintsugi | 
|---|---|---|
| **Global Tax** | 6.9 (15 reviews) | Not enough data | 
| **Currency** | 6.6 (16 reviews) | Not enough data | 
| **Payment Methods** | 7.2 (17 reviews) | Not enough data | 
| **Cost** | 6.7 (16 reviews) | Not enough data | 
| **Pricing** | 6.2 (17 reviews) | Not enough data | 

#### Global ecommerce management

| Feature | Avalara | Kintsugi | 
|---|---|---|
| **Compliance** | 7.3 (16 reviews) | Not enough data | 
| **Delivery Tracking** | 7.0 (15 reviews) | Not enough data | 
| **Risk** | 7.3 (16 reviews) | Not enough data | 
| **Documents** | 7.1 (15 reviews) | Not enough data | 

#### Portals

| Feature | Avalara | Kintsugi | 
|---|---|---|
| **Marketplaces** | 7.0 (14 reviews) | Not enough data | 
| **Branding** | 6.3 (14 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 

### Sales Tax and VAT Compliance

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 7.2/10 | 239 |
| **Kintsugi** | 8.8/10 | 32 |

#### Tracking

| Feature | Avalara | Kintsugi | 
|---|---|---|
| **Sales Tax** | 8.3 (213 reviews) | 9.2 (31 reviews) | 
| **VAT** | 6.5 (139 reviews) | 8.5 (28 reviews) | 
| **GST** | 6.8 (138 reviews) | 8.5 (29 reviews) | 
| **Exemptions** | 7.7 (176 reviews) | 8.7 (29 reviews) | 
| **Adjustments** | 7.3 (159 reviews) | 9.0 (29 reviews) | 
| **Localization** | 7.6 (163 reviews) | 8.9 (30 reviews) | 

#### Integrations

| Feature | Avalara | Kintsugi | 
|---|---|---|
| **Integrations** | 7.1 (188 reviews) | 8.4 (32 reviews) | 

#### Remittance

| Feature | Avalara | Kintsugi | 
|---|---|---|
| **Returns** | 7.8 (188 reviews) | 9.2 (28 reviews) | 
| **Notifications** | 7.1 (165 reviews) | 9.7 (28 reviews) | 
| **Global/Cross Borders** | 6.2 (140 reviews) | 8.2 (25 reviews) | 
| **Analytics** | 7.1 (156 reviews) | 9.2 (25 reviews) | 

#### Agentic AI - Sales Tax and VAT Compliance

| Feature | Avalara | Kintsugi | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (33 reviews) | 8.6 (17 reviews) | 
| **Natural Language Interaction** | 6.6 (29 reviews) | 8.7 (17 reviews) | 

### Corporate Tax

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 8.9/10 | 19 |
| **Kintsugi** | N/A | N/A |

#### Tax Planning

| Feature | Avalara | Kintsugi | 
|---|---|---|
| **Strategies** | 8.7 (15 reviews) | Not enough data | 
| **Exemptions** | 8.8 (16 reviews) | Not enough data | 
| **Credits** | 9.0 (15 reviews) | Not enough data | 
| **Estimations** | 8.9 (15 reviews) | Not enough data | 

#### Tax Filing

| Feature | Avalara | Kintsugi | 
|---|---|---|
| **Calculations** | 9.2 (16 reviews) | Not enough data | 
| **Rules & Regulations** | 8.9 (16 reviews) | Not enough data | 
| **Reporting** | 9.1 (18 reviews) | Not enough data | 

#### Workflows

| Feature | Avalara | Kintsugi | 
|---|---|---|
| **Integrations** | 8.8 (18 reviews) | Not enough data | 
| **Importing** | 9.0 (15 reviews) | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | N/A | N/A |
| **Kintsugi** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Avalara | Kintsugi | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance)

**Unique to Avalara (3):** [Cross Border E-Commerce  Software](https://www.g2.com/categories/cross-border-e-commerce), [SAP Store Software](https://www.g2.com/categories/sap-store), [Corporate Tax Software](https://www.g2.com/categories/corporate-tax)



---
## Reviewer Demographics

### By Company Size

| Segment | Avalara | Kintsugi | 
|---|---|---|
| **Small-Business** | 37.9% | 85.7% | 
| **Mid-Market** | 49.9% | 14.3% | 
| **Enterprise** | 12.2% | 0% | 

### By Industry

#### Avalara

- **Computer Software:** 12.0%
- **Retail:** 11.8%
- **Accounting:** 9.3%
- **Manufacturing:** 8.6%
- **Wholesale:** 6.1%
- **Information Technology and Services:** 4.7%
- **Consumer Goods:** 3.9%
- **Construction:** 3.5%
- **Non-Profit Organization Management:** 2.3%
- **Telecommunications:** 2.0%
- **Other:** 35.9%

#### Kintsugi

- **Retail:** 22.9%
- **Information Technology and Services:** 14.3%
- **Health, Wellness and Fitness:** 11.4%
- **Consumer Goods:** 11.4%
- **Computer Software:** 8.6%
- **Apparel & Fashion:** 5.7%
- **Sporting Goods:** 2.9%
- **Publishing:** 2.9%
- **Marketing and Advertising:** 2.9%
- **Luxury Goods & Jewelry:** 2.9%
- **Other:** 14.3%

---
## Alternatives

### Alternatives to Avalara

- [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) — 4.4/5 stars (466 reviews)
- [TaxJar](https://www.g2.com/products/taxjar/reviews) — 4.7/5 stars (252 reviews)
- [Sovos](https://www.g2.com/products/sovos/reviews) — 4.2/5 stars (88 reviews)
- [Anrok](https://www.g2.com/products/anrok/reviews) — 4.4/5 stars (288 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (376 reviews)
- [TurboTax Business](https://www.g2.com/products/turbotax-business/reviews) — 4.4/5 stars (94 reviews)
- [TaxCloud](https://www.g2.com/products/taxcloud/reviews) — 4.5/5 stars (41 reviews)
- [ONESOURCE](https://www.g2.com/products/thomson-reuters-onesource/reviews) — 3.8/5 stars (30 reviews)
- [Paddle](https://www.g2.com/products/paddle/reviews) — 4.5/5 stars (236 reviews)
- [CCH® SureTax® Platform](https://www.g2.com/products/cch-suretax-platform/reviews) — 3.1/5 stars (12 reviews)

### Alternatives to Kintsugi

- [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) — 4.4/5 stars (466 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (376 reviews)
- [Anrok](https://www.g2.com/products/anrok/reviews) — 4.4/5 stars (288 reviews)
- [Zoho Books](https://www.g2.com/products/zoho-books/reviews) — 4.4/5 stars (327 reviews)
- [TaxJar](https://www.g2.com/products/taxjar/reviews) — 4.7/5 stars (252 reviews)
- [Paddle](https://www.g2.com/products/paddle/reviews) — 4.5/5 stars (236 reviews)
- [FastSpring](https://www.g2.com/products/fastspring/reviews) — 4.5/5 stars (187 reviews)
- [Lappa](https://www.g2.com/products/lappa/reviews) — 4.9/5 stars (151 reviews)
- [DualEntry](https://www.g2.com/products/dualentry/reviews) — 4.9/5 stars (122 reviews)
- [DAVO Sales Tax](https://www.g2.com/products/davo-sales-tax/reviews) — 4.8/5 stars (116 reviews)

---
## Top Discussions

### Avalara

- Title: [Has anyone using Avalara experience issues with this service recently 2021?](https://www.g2.com/discussions/40448-has-anyone-using-avalara-experience-issues-with-this-service-recently-2021) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Hi Jeanette, if you're experiencing issues, we'd like to know and work to assist. You may contact Avalara Support (https://help.avalara.com/Contact_Avalara)..."
- Title: [How much does avalara cost?](https://www.g2.com/discussions/how-much-does-avalara-cost) — 2 comments *(includes official response)*
  > **Top comment:** "Pricing varies depending on what’s right for your business. Many Avalara products use volume-based pricing models designed to scale with your business."
- Title: [Can I refile a return that was filed in an SST state without Avalara's assistance?](https://www.g2.com/discussions/31739-can-i-refile-a-return-that-was-filed-in-an-sst-state-without-avalara-s-assistance) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Avalara must assist with any SST-Simplified Electronic Returns. If the form name includes "SER", it's a simplified electronic return, and Avalara must file..."
- Title: [Do wholesale sales count toward NEXUS?](https://www.g2.com/discussions/31738-do-wholesale-sales-count-toward-nexus) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Since many states include exempt transactions in their economic nexus thresholds, businesses that only make exempt sales into other states can establish..."
- Title: [I didn’t know I was supposed to register — do I need to worry about past sales?](https://www.g2.com/discussions/i-didn-t-know-i-was-supposed-to-register-do-i-need-to-worry-about-past-sales) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "It depends on the amount of sales you had and in which states. Do you owe more than $10,000 in taxes? A state probably isn’t going to just let that go, and..."

### Kintsugi

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avalara-vs-kintsugi)