KeyFactor helped us centralize the cert management Review collected by and hosted on G2.com.

Keyfactor is not easy to install and requires support Review collected by and hosted on G2.com.

Easy to use and deploy. The PKI-as-a-Service implementation was straightforward and helped us ensure our root keys were properly stored/managed. The ability to ingest certificates from multiple sources helps our team have a single pane of glass for management. We are currently integrating KeyFactor with ServiceNow to streamline and simplify the user experience. Review collected by and hosted on G2.com.

When you need customization, it can take some time for KeyFactor to respond. It's not terrible, and the turnaround should not be expected to be instantaneous. But we have had some delays waiting for their support team to facilitate our requests. Review collected by and hosted on G2.com.

Keyfactor Command offers a great management tool to help inventory and track certificates across our environment. The orchestration and automation pieces of the tool offer even more benefits and allow my team and me to focus on other areas of importance while still feeling like we have a good grasp on our certificates. Review collected by and hosted on G2.com.

There is not much to dislike about Keyfactor Command. If I had to nitpick, one feature I have requested many times over the years of being a customer is an automatic upgrade of their application for on-prem instances. (both the Keyfactor Command instance and each Orchestrator instance). Upgrades tend to be be more complicated than other software stacks. Review collected by and hosted on G2.com.

Most components are in the cloud & managed by Keyfactor. Just a few Windows servers are needed to complete the infrastructure. Review collected by and hosted on G2.com.

Most changes are completed by the vendor, usually at their pace, not the customers. Review collected by and hosted on G2.com.

KeyFactor support is one of our most helpful vendors we work with. Their products are well-documented and perform as advertised. Review collected by and hosted on G2.com.

There is a bit of a learning curve event for PKI as a Service customers. Review collected by and hosted on G2.com.

Very easy to use the tool, and any questions will be answered promptly by the support team. Review collected by and hosted on G2.com.

There is a little bit of a learning curve to use the tool. Review collected by and hosted on G2.com.

Keyfactor Command is very robust and the ability to use the API's is a great asset Review collected by and hosted on G2.com.

PAM solutions support is lacking; there are only 2-3 that are supported Review collected by and hosted on G2.com.

How simple the interface is and how easy it is to train new people to use it Review collected by and hosted on G2.com.

the amount of time I have to put into get the system upgraded to new versions Review collected by and hosted on G2.com.

Does it job without much management, which is good for teams with busy schedules. Review collected by and hosted on G2.com.

Keyfactor support, not sure if staff got decreased but support time to resolve an issue takes longer. Review collected by and hosted on G2.com.

Keyfactor Support (because the migration of cases from the old portal took time) responses by agents in the beginning were delayed. But once the migration was completed, the agents have been very responsive and technically sound in their support. If they are unable to help or make any progress, they escalate to the appliance/professional services contacts to get their input. Review collected by and hosted on G2.com.

The Primekey GUI error messages could be more descriptive and would like the feature of being able to export reports from the CA console. The documentation for Primekey should be updated for certain usecases like for the MIBs. Review collected by and hosted on G2.com.