Keepit Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users admire the ease of use of Keepit, appreciating its intuitive interface and hassle-free management of backups. (24 mentions)

Users praise the easy setup of Keepit, enabling quick backups and restores without technical hassle. (17 mentions)

Users value the reliability of Keepit, ensuring secure access to documents and peace of mind regarding data safety. (16 mentions)

Users value Keepit's highly secure cloud backup, which complies with data protection standards and ensures data safety. (13 mentions)

Users value the quick and straightforward restore functionality, making data recovery hassle-free and efficient. (13 mentions)

Users face backup issues with Keepit, highlighting the need for improved functionality and better support options. (3 mentions)

Users find the complexity of the console challenging, struggling with navigation and file retrieval difficulties. (3 mentions)

Users find the difficult navigation of Keepit frustrating, often making it hard to retrieve files quickly. (2 mentions)

Users find Keepit expensive, particularly for comprehensive feature access and user backup costs. (2 mentions)

Users find it disappointing that Keepit lacks backup options for specific systems like Microsoft Business Central ERP. (2 mentions)

5 Pros or Advantages of Keepit

1. Ease of Use

Users admire the ease of use of Keepit, appreciating its intuitive interface and hassle-free management of backups.

See 24 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Cloud Backup solution for your MS 365 you can trust"

What do you like about Keepit?

Secure, Fast and extremely, extremely easy to use. It WORKS. You start it and you just forget it...! It needs nothing from you

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"KeepIT offers a seamless, user-friendly backup experience with outstanding customer support."

What do you like about Keepit?

As an administrator managing backup and data protection solutions across multiple systems, KeepIT has been a game-changer in terms of usability and su

2. Easy Setup

Users praise the easy setup of Keepit, enabling quick backups and restores without technical hassle.

See 17 mentions

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Sebastian W.

Enterprise (> 1000 emp.)

4.5/5

"Quick Setup with Robust Backup Solutions, But Pricey"

What do you like about Keepit?

I like that Keepit provides an immediate solution for enabling immutable backups of our cloud data. It's very quick and easy to enable, which meant we

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful tool to keep data safe and always available"

What do you like about Keepit?

We found very useful for NIS2 the audit log

3. Reliability

Users value the reliability of Keepit, ensuring secure access to documents and peace of mind regarding data safety.

See 16 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"With keepit you have the piece of mind your info is always recoverable."

What do you like about Keepit?

I love it because it gives me peace of mind: no matter what document or email I lose, I can always find it in there. It’s easy to use, and I can grant

Stefaan R.

Enterprise (> 1000 emp.)

4.0/5

"Excellent Service and Reliable Office 365 Backup Solution"

What do you like about Keepit?

Great service, you can contact them directly and are eager to help. Good, stable product.

4. Data Security

Users value Keepit's highly secure cloud backup, which complies with data protection standards and ensures data safety.

See 13 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable and functional backup for MS365 data"

What do you like about Keepit?

Cloud-to-cloud backup of MS365 including exchange and OneDrive. Easy to configure, easy to restore. Single file restore is terrific. Security features

Rafael A.

Mid-Market (51-1000 emp.)

5.0/5

"Provides secure and easily accessible cloud data backup and recovery"

What do you like about Keepit?

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups withou

5. Restore Functionality

Users value the quick and straightforward restore functionality, making data recovery hassle-free and efficient.

See 13 mentions

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Andy C.

Mid-Market (51-1000 emp.)

5.0/5

"Simplicity Meets Robust Backup for M365 Security"

What do you like about Keepit?

I think the simplicity of Keepit is great; the setup was very simple. When I need to use it, the interface is really straightforward and simple to use

Rafael A.

Mid-Market (51-1000 emp.)

5.0/5

"Provides secure and easily accessible cloud data backup and recovery"

What do you like about Keepit?

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups withou

5 Cons or Disadvantages of Keepit

1. Backup Issues

Users face backup issues with Keepit, highlighting the need for improved functionality and better support options.

See 3 mentions

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Jeremy M.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and Easy to Use, But Needs Better Integrations and Support"

What do you dislike about Keepit?

Integrations could be better. We also do not like the chat style customer support. The Litigation hold backup functionality needs improved. I al

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Intuitive and user-friendly interface"

What do you dislike about Keepit?

You cannot apply different backup rules to different business units or departments.

2. Complexity

Users find the complexity of the console challenging, struggling with navigation and file retrieval difficulties.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Meets all the expectations I had in reference to the backing of 365"

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find.

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Technician with reviewing duty."

What do you dislike about Keepit?

Sometimes I feel like these setup are a bit to complicated.

3. Difficult Navigation

Users find the difficult navigation of Keepit frustrating, often making it hard to retrieve files quickly.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Meets all the expectations I had in reference to the backing of 365"

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find.

Manav S.

Small-Business (50 or fewer emp.)

3.5/5

"Keepit is great for document recovery"

What do you dislike about Keepit?

User interface is a bit dated. I think if the interface was easier to navigate through, it would save some time.

4. Expensive

Users find Keepit expensive, particularly for comprehensive feature access and user backup costs.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"With keepit you have the piece of mind your info is always recoverable."

What do you dislike about Keepit?

Its costy especially if you need to use its full features

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use back up solution for M365"

What do you dislike about Keepit?

The licensing is quite expensive if you need to back up all users

5. Lack of Backup

Users find it disappointing that Keepit lacks backup options for specific systems like Microsoft Business Central ERP.

See 2 mentions

See Related User Reviews

Peter K.

Mid-Market (51-1000 emp.)

5.0/5

"Keepit makes me smile each time we have a restore task"

What do you dislike about Keepit?

Not sure there are things that I dislike about Keepit, but it is "sad" that they haven't yet developed the option to backup Microsoft Business Central

Alex B.

Small-Business (50 or fewer emp.)

5.0/5

"Great product!"

What do you dislike about Keepit?

I wish there was a more a-la-carte model. We only need to backup our public folder.

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Lee F.

Head of IT

Mid-Market (51-1000 emp.)

2/19/2025

"Comprehensive and full featured backup tool"

4.5/5

What do you like best about Keepit?

Restoration of Salesforce backups is quick and much easier than our previous system. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

One or two issues with hitting API limits with our Salesforce backup, this seems to have now been sorted. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Lee,

We're glad to hear that you find the restoration of Salesforce backups quick and easy with Keepit. We apologize for any inconvenience caused by the API limit issues, and we're pleased to hear that it has been resolved. Thank you for choosing Keepit for your backup needs.

Best regards,

Susan

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

6/24/2025

"Intuitive and user-friendly interface"

4.5/5

What do you like best about Keepit?

Ease of integration, Allows for item-level recovery (e.g., a single email, file, or calendar entry)

You can choose where the data is stored (EU, US, etc.), helping with compliance (e.g., GDPR) Review collected by and hosted on G2.com.

What do you dislike about Keepit?

You cannot apply different backup rules to different business units or departments. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Thank you for sharing your positive experience with Keepit, including the ease of integration and item-level recovery features. We understand your frustration with the inability to apply different backup rules to different business units or departments, and we will take this feedback into account for future enhancements.

Best regards,

Susan

Raphael G.

MSP/Outside IT admin

Small-Business (50 or fewer emp.)

7/11/2024

"Polished backup solution for cloud-based Office 365"

4.5/5

What do you like best about Keepit?

Keepit is a solid backup solution that paves over all the gaps native Microsoft O365 backup leaves behind. You can backup your Office 365 Suite (Exchange, Sharepoint, OneDrive) incrementally and keep as much of it as you like since they throw unlimited storage at you. Setting up the jobs is easy as well, with a few clicks inside your O365 admin console and away you go, with an intuitive interface enough interface that populates within an hour or two from sign-up. Support has been good as well, and are very responsive, i.e. you'll usually get an answer in a couple of hours if you write in. If and when you do have to restore anything from backup, the options for outputting said recovery data are flexible-- I believe I've been presented with the option to restore an entire mailbox to a point-in-time, recover just a selection of mailbox/onedrive/sharepoint items, to generating a .PST and downloading it locally for safekeeping-- awesome! Oh, and for what it does, the price is very keen. You won't have to haggle with managers or owners to justify Keepit's implementation. Very good product from a world-class company. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

The only problems I've come across are in the somewhat Byzantine ordering and renewal process as an MSP. Maybe it's just me, but I seemed to have to communicate quite a lot back and forth with an inside sales rep to renew for a year, which, after all that, ended up happening automatically anyway, so I'm not sure why we had to fuss. Review collected by and hosted on G2.com.

What problems is Keepit solving and how is that benefiting you?

Keepit covers the spread for anything above and beyond what the native Microsoft Office 365 backup does not cover, so, anything over 90-days of retention, and the flexibility of recovering data how you like. Microsoft does not offer the type of flexibility required of a shop needing granular backup and recovery of the full Office 365 suite. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Raphael,

Thank you for sharing your experience with Keepit. We appreciate your positive comments about our support team and the flexibility of our restore options. Your feedback about the ordering and renewal process is valuable and we'll work to improve this experience for our MSP customers. Please contact us at csteam@keepit.com, if you have additional feedback.

Best regards,

Susan

Rakesh G.

Cloud Architect

Mid-Market (51-1000 emp.)

6/17/2025

"Stable product"

5/5

What do you like best about Keepit?

Stable product SAAS base product, and better technical support Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Less reporting from console or keep IT dashboard Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Rakesh,

We're glad to hear that you find Keepit to be a stable product with strong technical support. We appreciate your feedback about the reporting and will take it into consideration for future improvements.

Best regards,

Susan

Verified User in Consulting

Mid-Market (51-1000 emp.)

6/18/2025

"Great product, Bad Sales"

4/5

What do you like best about Keepit?

It is so easy to setup and use it. restores are really fast Review collected by and hosted on G2.com.

What do you dislike about Keepit?

The direct Sales offers „special“ prices that are higher then resellers prices. And if I request a quote from the reseller, they don‘t get an offer from the Keepit Sales Team. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

We appreciate your positive feedback on Keepit's ease of use and fast restores. We apologize for any issues you encountered with our sales process. Your input will help us improve our pricing and communication with resellers to better serve our customers.

Best regards,

Susan

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

Originally submitted 2/13/2025

"Keepit - An exceptional experience"

5/5

What do you like best about Keepit?

Keepit has a very intuitive interface that allows me to manage or restore my backups without the need for exhaustive training, thus saving my time and resources. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

So far, I have had no negative experiences with the tool. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

We're thrilled to hear that you find Keepit's interface intuitive and easy to use. Thank you for sharing your positive experience!

Best,

Susan

Verified User in Consulting

Mid-Market (51-1000 emp.)

2/13/2025

"Flawless backup service"

5/5

What do you like best about Keepit?

Set it up and forget - keepit will do its thing! One of the easier tools I've used for backup and recovery Review collected by and hosted on G2.com.

What do you dislike about Keepit?

initial setup can take a bit of time to get right but plain sailing thereafter Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

We're glad to hear that Keepit is providing a cost-effective and reliable backup solution for your M365 data. Thank you for choosing Keepit!

Best,

Susan

Verified User in Construction

Mid-Market (51-1000 emp.)

Originally submitted 7/11/2024

"Ease of use"

4.5/5

What do you like best about Keepit?

You don't need to provide your own storage, it's completely cloud based. It's a setup and forget kind of process, easy to setup and once it's set up, it rarely fails. Customer support is awesome as they also keep on adding new features every few months. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Restores take more time than if your data was backed up on premise Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

We're happy to hear that Keepit has been a time-saving and easy-to-maintain backup solution for your Microsoft 365, Salesforce, and Entra ID data. We're constantly working to improve our service and add new features, so we're glad to hear that you've had a positive experience with our customer support and new updates. Thank you for choosing Keepit!

Best regards,

Susan

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/15/2025

"Keepit Review: Reliable Backup for Microsoft 365 and SaaS"

5/5

What do you like best about Keepit?

I like the security that the tool gives me in relation to immutable backups, guaranteeing the integrity of my data. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I would like Keepit to also serve server backups. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

It's great to hear that Keepit has helped you meet auditing regulations and enhance data security for your company. We are constantly working to improve our services, and we appreciate your feedback about server backups.

Best regards,

Susan

Verified User in Mining & Metals

Enterprise (> 1000 emp.)

7/3/2025

"Great backup solution"

4.5/5

What do you like best about Keepit?

Friendly administration interface

Great features

Ease of implementation Review collected by and hosted on G2.com.

What do you dislike about Keepit?

No Brazilian Portuguese language;

No datacenters in Brazil Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Thank you for your feedback! We're pleased to hear that Keepit has been easy to implement and has helped you save important data. We appreciate your input on language support and datacenter locations, and we'll take this into consideration for future improvements.

Best regards,

Susan