Keepit Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users admire the ease of use of Keepit, appreciating its intuitive interface and hassle-free management of backups. (24 mentions)

Users praise the easy setup of Keepit, enabling quick backups and restores without technical hassle. (17 mentions)

Users value the reliability of Keepit, ensuring secure access to documents and peace of mind regarding data safety. (16 mentions)

Users value Keepit's highly secure cloud backup, which complies with data protection standards and ensures data safety. (13 mentions)

Users value the quick and straightforward restore functionality, making data recovery hassle-free and efficient. (13 mentions)

Users face backup issues with Keepit, highlighting the need for improved functionality and better support options. (3 mentions)

Users find the complexity of the console challenging, struggling with navigation and file retrieval difficulties. (3 mentions)

Users find the difficult navigation of Keepit frustrating, often making it hard to retrieve files quickly. (2 mentions)

Users find Keepit expensive, particularly for comprehensive feature access and user backup costs. (2 mentions)

Users find it disappointing that Keepit lacks backup options for specific systems like Microsoft Business Central ERP. (2 mentions)

5 Pros or Advantages of Keepit

1. Ease of Use

Users admire the ease of use of Keepit, appreciating its intuitive interface and hassle-free management of backups.

See 24 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Cloud Backup solution for your MS 365 you can trust"

What do you like about Keepit?

Secure, Fast and extremely, extremely easy to use. It WORKS. You start it and you just forget it...! It needs nothing from you

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"KeepIT offers a seamless, user-friendly backup experience with outstanding customer support."

What do you like about Keepit?

As an administrator managing backup and data protection solutions across multiple systems, KeepIT has been a game-changer in terms of usability and su

2. Easy Setup

Users praise the easy setup of Keepit, enabling quick backups and restores without technical hassle.

See 17 mentions

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Sebastian W.

Enterprise (> 1000 emp.)

4.5/5

"Quick Setup with Robust Backup Solutions, But Pricey"

What do you like about Keepit?

I like that Keepit provides an immediate solution for enabling immutable backups of our cloud data. It's very quick and easy to enable, which meant we

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful tool to keep data safe and always available"

What do you like about Keepit?

We found very useful for NIS2 the audit log

3. Reliability

Users value the reliability of Keepit, ensuring secure access to documents and peace of mind regarding data safety.

See 16 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"With keepit you have the piece of mind your info is always recoverable."

What do you like about Keepit?

I love it because it gives me peace of mind: no matter what document or email I lose, I can always find it in there. It’s easy to use, and I can grant

Stefaan R.

Enterprise (> 1000 emp.)

4.0/5

"Excellent Service and Reliable Office 365 Backup Solution"

What do you like about Keepit?

Great service, you can contact them directly and are eager to help. Good, stable product.

4. Data Security

Users value Keepit's highly secure cloud backup, which complies with data protection standards and ensures data safety.

See 13 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable and functional backup for MS365 data"

What do you like about Keepit?

Cloud-to-cloud backup of MS365 including exchange and OneDrive. Easy to configure, easy to restore. Single file restore is terrific. Security features

Rafael A.

Mid-Market (51-1000 emp.)

5.0/5

"Provides secure and easily accessible cloud data backup and recovery"

What do you like about Keepit?

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups withou

5. Restore Functionality

Users value the quick and straightforward restore functionality, making data recovery hassle-free and efficient.

See 13 mentions

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Andy C.

Mid-Market (51-1000 emp.)

5.0/5

"Simplicity Meets Robust Backup for M365 Security"

What do you like about Keepit?

I think the simplicity of Keepit is great; the setup was very simple. When I need to use it, the interface is really straightforward and simple to use

Rafael A.

Mid-Market (51-1000 emp.)

5.0/5

"Provides secure and easily accessible cloud data backup and recovery"

What do you like about Keepit?

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups withou

5 Cons or Disadvantages of Keepit

1. Backup Issues

Users face backup issues with Keepit, highlighting the need for improved functionality and better support options.

See 3 mentions

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Jeremy M.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and Easy to Use, But Needs Better Integrations and Support"

What do you dislike about Keepit?

Integrations could be better. We also do not like the chat style customer support. The Litigation hold backup functionality needs improved. I al

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Intuitive and user-friendly interface"

What do you dislike about Keepit?

You cannot apply different backup rules to different business units or departments.

2. Complexity

Users find the complexity of the console challenging, struggling with navigation and file retrieval difficulties.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Meets all the expectations I had in reference to the backing of 365"

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find.

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Technician with reviewing duty."

What do you dislike about Keepit?

Sometimes I feel like these setup are a bit to complicated.

3. Difficult Navigation

Users find the difficult navigation of Keepit frustrating, often making it hard to retrieve files quickly.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Meets all the expectations I had in reference to the backing of 365"

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find.

Manav S.

Small-Business (50 or fewer emp.)

3.5/5

"Keepit is great for document recovery"

What do you dislike about Keepit?

User interface is a bit dated. I think if the interface was easier to navigate through, it would save some time.

4. Expensive

Users find Keepit expensive, particularly for comprehensive feature access and user backup costs.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"With keepit you have the piece of mind your info is always recoverable."

What do you dislike about Keepit?

Its costy especially if you need to use its full features

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use back up solution for M365"

What do you dislike about Keepit?

The licensing is quite expensive if you need to back up all users

5. Lack of Backup

Users find it disappointing that Keepit lacks backup options for specific systems like Microsoft Business Central ERP.

See 2 mentions

See Related User Reviews

Peter K.

Mid-Market (51-1000 emp.)

5.0/5

"Keepit makes me smile each time we have a restore task"

What do you dislike about Keepit?

Not sure there are things that I dislike about Keepit, but it is "sad" that they haven't yet developed the option to backup Microsoft Business Central

Alex B.

Small-Business (50 or fewer emp.)

5.0/5

"Great product!"

What do you dislike about Keepit?

I wish there was a more a-la-carte model. We only need to backup our public folder.

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Verified User in Broadcast Media

Mid-Market (51-1000 emp.)

6/18/2025

"KeepIt- Brilliant SAAS backup solution"

4.5/5

What do you like best about Keepit?

Excellent SAAS backup platform. Implementation was great and straightforward to setup. Extremely easy to use, administer and understand. Restores are completed quickly after being initiated. Support has been excellent whenever contact has been made. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

We have been using it for a number of years and have yet to find anything to dislike about the platform. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

We're thrilled to hear that you find Keepit to be an excellent SaaS backup platform with straightforward implementation and great support. Thank you for sharing your positive experience!

Best regards,

Susan

Stefan T.

System Administrator

Mid-Market (51-1000 emp.)

6/24/2025

"Simple to use, very powerful solution"

5/5

What do you like best about Keepit?

Simple to use, large amount of data can be backed up pretty quickly and the retention of the backups is very long. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

No downsides at this moment, finger crossed it will cover other solutions as well. Is the best cloud based backup solution. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Stefan,

We're happy to hear that Keepit is meeting your backup needs for Microsoft 365 and providing a simple and effective solution. Thank you for choosing Keepit!

Best regards,

Susan

Jeremy M.

Director of IT

Mid-Market (51-1000 emp.)

2/13/2025

"Great tool with features few can offer."

4.5/5

What do you like best about Keepit?

Well first I like its ability to backup Power BI directly and do not have to do a lot of workarounds. The implementation was straight forward, and we can review it every day with the convenient dashboards. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I feel like some of the customer support is cumbersome. there is a lack of integrations available for a SaaS solution. I expected more. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Jeremy,

We're glad to hear that Keepit is meeting your need for a SaaS Backup tool with immutable backups for M365, Power BI, and Entra. We take your feedback about customer support and integrations seriously and are committed to enhancing these aspects of our service.

Best,

Susan

paramjeet S.

Senior Procurement Specialist

Information Technology and Services

Mid-Market (51-1000 emp.)

7/7/2025

"A Game-Changer in Data Protection"

5/5

What do you like best about Keepit?

I appreciate Keepit's reliable backup, easy recovery, intuitive interface, and excellent customer support. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Nothing, though it enhance onboarding could make experience even smoother. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Paramjeet,

We're thrilled to hear that you appreciate our reliable backup, easy recovery, intuitive interface, and excellent customer support. Thank you for your feedback!

Best regards,

Susan

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vikash k.

Group Sales Director

Small-Business (50 or fewer emp.)

6/24/2025

"Attention to Detail"

5/5

What do you like best about Keepit?

Really nice company with good people who go over and above to get ensure our clients are covered with their requirements. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Still away from backing up Azure but i know this is in the pipeline. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Vikash,

Thank you for your positive feedback! We are glad to hear that you appreciate our team's dedication to meeting client requirements.

Best regards,

Susan

Andre P.

Analista de sistemas

Mid-Market (51-1000 emp.)

Originally submitted 2/24/2025

"Robust and easy-to-use tool."

5/5

What do you like best about Keepit?

The ease of generating a link to download backups. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

The fact of not being able to separate the files before generating a backup link. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Andre,

Thank you for highlighting the ease of generating backup download links with Keepit. We're sorry to hear about the limitation you've experienced in separating files before creating a backup link. Your feedback is valuable to us, and we'll use it to inform our product development efforts.

Best regards,

Susan

Verified User in Management Consulting

Mid-Market (51-1000 emp.)

2/14/2025

"Reliable Cloud Backup with Some UI Challenges"

4.5/5

What do you like best about Keepit?

Keepit provides a reliable cloud backup solution, eliminating the need for on-premises infrastructure. It ensures data security and accessibility without additional hardware investments. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

The console interface could be more user-friendly. Some configurations are not intuitive, making navigation and setup more complex than expected Review collected by and hosted on G2.com.

What problems is Keepit solving and how is that benefiting you?

I use Keepit for backing up the entire Microsoft 365 environment, including Power BI and Salesforce. I also plan to use it for Azure DevOps to ensure full data protection. Keepit helps me recover deleted files efficiently and ensures compliance with security regulations that require maintaining backups of the environment. This provides peace of mind and enhances data protection. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

It's great to hear that Keepit is helping you back up Microsoft 365, Power BI, Salesforce, and that you are adding back up for Azure DevOps to ensure full data protection! We're committed to providing efficient data recovery and maintaining compliance with security regulations for our customers. We are constantly working to improve the user experience and appreciate your feedback on the console interface. Thank you for choosing Keepit!

Best regards,

Susan

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

Originally submitted 2/13/2025

"Technician with reviewing duty."

3.5/5

What do you like best about Keepit?

Good service from employees. if I have a request, then its easy to make a ticket Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Sometimes I feel like these setup are a bit to complicated. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

We're glad to hear that you are receiving good service from our Support team and that it's easy to make a ticket for your requests. Thank you for your feedback about the setup. We will consider it for future improvements.

Best,

Susan

Pedro H.

Devops Engineer

Mid-Market (51-1000 emp.)

Originally submitted 2/18/2025

"First experience"

5/5

What do you like best about Keepit?

Keepit is simple and easy to learn. It solves the problem objectively and without prolonged steps. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I actually don't have any complains about it. It satisfies my company without any gaps. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Pedro,

We appreciate you sharing your positive experience with Keepit. We strive to make our tool simple and effective for our customers. Thank you for choosing Keepit!

Best regards,

Susan

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

6/23/2025

"Easy to use back up solution for M365"

4/5

What do you like best about Keepit?

Simple and easy to implement and use. good stuff Review collected by and hosted on G2.com.

What do you dislike about Keepit?

The licensing is quite expensive if you need to back up all users Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

We're glad to hear that you find Keepit simple and easy to use! We understand that licensing costs can be a concern, and we're constantly working to provide the best value for our customers. We appreciate your feedback.

Best regards,

Susan