Keepit Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users admire the ease of use of Keepit, appreciating its intuitive interface and hassle-free management of backups. (24 mentions)

Users praise the easy setup of Keepit, enabling quick backups and restores without technical hassle. (17 mentions)

Users value the reliability of Keepit, ensuring secure access to documents and peace of mind regarding data safety. (16 mentions)

Users value Keepit's highly secure cloud backup, which complies with data protection standards and ensures data safety. (13 mentions)

Users value the quick and straightforward restore functionality, making data recovery hassle-free and efficient. (13 mentions)

Users face backup issues with Keepit, highlighting the need for improved functionality and better support options. (3 mentions)

Users find the complexity of the console challenging, struggling with navigation and file retrieval difficulties. (3 mentions)

Users find the difficult navigation of Keepit frustrating, often making it hard to retrieve files quickly. (2 mentions)

Users find Keepit expensive, particularly for comprehensive feature access and user backup costs. (2 mentions)

Users find it disappointing that Keepit lacks backup options for specific systems like Microsoft Business Central ERP. (2 mentions)

5 Pros or Advantages of Keepit

1. Ease of Use

Users admire the ease of use of Keepit, appreciating its intuitive interface and hassle-free management of backups.

See 24 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Cloud Backup solution for your MS 365 you can trust"

What do you like about Keepit?

Secure, Fast and extremely, extremely easy to use. It WORKS. You start it and you just forget it...! It needs nothing from you

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"KeepIT offers a seamless, user-friendly backup experience with outstanding customer support."

What do you like about Keepit?

As an administrator managing backup and data protection solutions across multiple systems, KeepIT has been a game-changer in terms of usability and su

2. Easy Setup

Users praise the easy setup of Keepit, enabling quick backups and restores without technical hassle.

See 17 mentions

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Sebastian W.

Enterprise (> 1000 emp.)

4.5/5

"Quick Setup with Robust Backup Solutions, But Pricey"

What do you like about Keepit?

I like that Keepit provides an immediate solution for enabling immutable backups of our cloud data. It's very quick and easy to enable, which meant we

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful tool to keep data safe and always available"

What do you like about Keepit?

We found very useful for NIS2 the audit log

3. Reliability

Users value the reliability of Keepit, ensuring secure access to documents and peace of mind regarding data safety.

See 16 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"With keepit you have the piece of mind your info is always recoverable."

What do you like about Keepit?

I love it because it gives me peace of mind: no matter what document or email I lose, I can always find it in there. It’s easy to use, and I can grant

Stefaan R.

Enterprise (> 1000 emp.)

4.0/5

"Excellent Service and Reliable Office 365 Backup Solution"

What do you like about Keepit?

Great service, you can contact them directly and are eager to help. Good, stable product.

4. Data Security

Users value Keepit's highly secure cloud backup, which complies with data protection standards and ensures data safety.

See 13 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable and functional backup for MS365 data"

What do you like about Keepit?

Cloud-to-cloud backup of MS365 including exchange and OneDrive. Easy to configure, easy to restore. Single file restore is terrific. Security features

Rafael A.

Mid-Market (51-1000 emp.)

5.0/5

"Provides secure and easily accessible cloud data backup and recovery"

What do you like about Keepit?

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups withou

5. Restore Functionality

Users value the quick and straightforward restore functionality, making data recovery hassle-free and efficient.

See 13 mentions

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Andy C.

Mid-Market (51-1000 emp.)

5.0/5

"Simplicity Meets Robust Backup for M365 Security"

What do you like about Keepit?

I think the simplicity of Keepit is great; the setup was very simple. When I need to use it, the interface is really straightforward and simple to use

Rafael A.

Mid-Market (51-1000 emp.)

5.0/5

"Provides secure and easily accessible cloud data backup and recovery"

What do you like about Keepit?

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups withou

5 Cons or Disadvantages of Keepit

1. Backup Issues

Users face backup issues with Keepit, highlighting the need for improved functionality and better support options.

See 3 mentions

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Jeremy M.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and Easy to Use, But Needs Better Integrations and Support"

What do you dislike about Keepit?

Integrations could be better. We also do not like the chat style customer support. The Litigation hold backup functionality needs improved. I al

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Intuitive and user-friendly interface"

What do you dislike about Keepit?

You cannot apply different backup rules to different business units or departments.

2. Complexity

Users find the complexity of the console challenging, struggling with navigation and file retrieval difficulties.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Meets all the expectations I had in reference to the backing of 365"

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find.

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Technician with reviewing duty."

What do you dislike about Keepit?

Sometimes I feel like these setup are a bit to complicated.

3. Difficult Navigation

Users find the difficult navigation of Keepit frustrating, often making it hard to retrieve files quickly.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Meets all the expectations I had in reference to the backing of 365"

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find.

Manav S.

Small-Business (50 or fewer emp.)

3.5/5

"Keepit is great for document recovery"

What do you dislike about Keepit?

User interface is a bit dated. I think if the interface was easier to navigate through, it would save some time.

4. Expensive

Users find Keepit expensive, particularly for comprehensive feature access and user backup costs.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"With keepit you have the piece of mind your info is always recoverable."

What do you dislike about Keepit?

Its costy especially if you need to use its full features

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use back up solution for M365"

What do you dislike about Keepit?

The licensing is quite expensive if you need to back up all users

5. Lack of Backup

Users find it disappointing that Keepit lacks backup options for specific systems like Microsoft Business Central ERP.

See 2 mentions

See Related User Reviews

Peter K.

Mid-Market (51-1000 emp.)

5.0/5

"Keepit makes me smile each time we have a restore task"

What do you dislike about Keepit?

Not sure there are things that I dislike about Keepit, but it is "sad" that they haven't yet developed the option to backup Microsoft Business Central

Alex B.

Small-Business (50 or fewer emp.)

5.0/5

"Great product!"

What do you dislike about Keepit?

I wish there was a more a-la-carte model. We only need to backup our public folder.

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Alex B.

Director Of Information Technology

Small-Business (50 or fewer emp.)

Originally submitted 7/11/2024

"Great product!"

5/5

What do you like best about Keepit?

I really appreciate the simple user interface and dashboard. It makes it extremely easy to find what I am looking for and to perform tasks when I need to. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I wish there was a more a-la-carte model. We only need to backup our public folder. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Alex, We're happy to hear that you find Keepit easy to understand and navigate. We understand your suggestion for a more a-la-carte model and will pass it on to the team for consideration. It's great to hear that Keepit is providing the backup solution you need for your crucial public folders.

Best regards,

Susan

Jordan C.

Infrastructure Specalist

Mid-Market (51-1000 emp.)

8/4/2025

"KeepIT, keeps going!"

4/5

What do you like best about Keepit?

As the title states KeepIT keeps going and in the 3-4 years my company has been using KeepIT, we have never had any downtime issues.

Its also extremely easy to use, which is ideal as i use the KeepIT everyday a week! The features of of how each solution backup-ed broken down into easy to view information, so i know exactly what i am backing up and what i am restoring.

I have only needed to deal with Customer Support once, in my time using the product and my issue was resolved quickly and has not re-occured! Review collected by and hosted on G2.com.

What do you dislike about Keepit?

There really isn't much to dislike about KeepIT as it does what its says it does and thats backing up 0365 data. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Jordan,

Thank you for your feedback! We are pleased to hear that you find Keepit easy to use and that it has been reliable for your company. We strive to make the backup and restore process as seamless as possible for our customers.

Regards,

Susan

Verified User in Computer Software

Mid-Market (51-1000 emp.)

Originally submitted 6/18/2025

"Meets all the expectations I had in reference to the backing of 365"

4.5/5

What do you like best about Keepit?

The ability to make copies of all 365, SharePoint, mail, Teams... Review collected by and hosted on G2.com.

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Thank you for sharing your feedback with us! We're thrilled to hear that Keepit is meeting your expectations in terms of backing up your 365 data. We understand your concerns about the complexity of the console and the challenges in retrieving specific files. We will certainly look into ways to improve the user experience and make it easier for you to find what you need efficiently.

Best regards,

Susan

Jordan C.

Infrastructure Engineer

Mid-Market (51-1000 emp.)

6/24/2025

"Fast, Easy, Reliable KeepIT is here to stay."

4.5/5

What do you like best about Keepit?

The one of the most helpful feature is the restoring of 365 mailboxes, the ease of finding mailboxes and being able to browse through mailboxes to ensure i am restoring files from the correct mailbox.

The ability to be able to share mailboxes with users to search the mailboxes by sending links.

Keep IT makes it very simple added different connectors, such as Teams, One Drive.

Any issue we have had with KeepIT, has been resolved quickly and have not reoccured which is perfect. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

We have been using KeepIT since 2022 and I currently don't have any dislikes with KeepIT. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Jordan,

We appreciate your kind words and are pleased to know that Keepit has been able to solve your backup needs. Thank you for choosing Keepit!

Best regards,

Susan

Stefaan R.

Windows server administrator

Enterprise (> 1000 emp.)

12/10/2025

"Excellent Service and Reliable Office 365 Backup Solution"

4/5

What do you like best about Keepit?

Great service, you can contact them directly and are eager to help. Good, stable product. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

They should make an API manual for powershell. They have powershell API features but are only available when you contact them. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Stefaan,

We're glad to hear that you find our service excellent and reliable. We appreciate your feedback about the API manual for powershell and will take it into consideration for future improvements.

Best regards,

Susan

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

Originally submitted 4/30/2024

"Great product,"

5/5

What do you like best about Keepit?

I liked the ease of implementation and user, speed of the downloads, and the fact that the service can be used without having to license the entire tenant. We use the services to preserve data for users that are no longer with the company so we don't need that many licenses. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

It is very easy to get items into Keepit, but it's not 100% user-friendly to get them out. Searching for single items like emails and such can be almost impossible. However, they now have the option to download .PST so email searching is at least a bit better. The only other thing we didn't like is that we have to license the entire tenant to be able to save individual users' Teams or SharePoint info. We were told we could during implementation but we found out this was not correct information. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Thank you for reviewing our service. We’d love to speak to you and go over the solution that we have and hear your thoughts about how our search functions can be improved. We are continuously working to enhance our service to better meet the needs of our customers. If you would like to talk to us, please email csteam@keepit.com and your CSM will be in touch to arrange a time.

Best regards,

Susan

Kostas K.

IT Tech

Small-Business (50 or fewer emp.)

11/5/2025

"A Great Software that delivers as promised"

5/5

What do you like best about Keepit?

A Great Product that does as promised. Easy to install and works perfectly and secure Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Not found one yet. It is literally install and forget. Awaiting AI features to be integrated Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Kostas,

We're happy to hear that Keepit has been meeting your expectations! We're continuously working on improving our product, and will pass along your feedback about integrating AI features to our product team. Thank you for choosing Keepit.

Best regards,

Susan

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/3/2025

"Innovative operation and overview, but recovery options "need improvement""

5/5

What do you like best about Keepit?

I like the innovative operation, the quick navigation, and the clean interface the best. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

The options for data recovery can be easily overlooked in some cases by the wizard, as they are presented very quickly. It would be desirable if the options were made more granular and highlighted more clearly. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Thank you for highlighting the quick navigation and user-friendly operation. We acknowledge your feedback about the recovery options and will take this into consideration for future improvements.

Best regards,

Susan

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

Originally submitted 6/24/2025

"Great and reliable services"

5/5

What do you like best about Keepit?

Great solution for backing up an entire MS tenant.

some of the great parts are:

- unlimited storage and restore points.

- easy to integrate, setup and administrate

- can automate monitoring and other stuff using available API, so no daily login will be required

- fast response time when you request support Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Currently I can't say anything negative about any service Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Thank you for taking the time to share your positive experience with Keepit. We're glad to hear that you are satisfied with our solution for backing up your MS tenant. We appreciate your support!

Best regards,

Susan

Verified User in Chemicals

Mid-Market (51-1000 emp.)

Originally submitted 2/13/2025

"Good and easy Backup"

4/5

What do you like best about Keepit?

That you just can set it up and forget about it as long as nothing happens.

But restoring is also very easy and can even be done by the user themself. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Some special restorations are not supported or only doable over workarounds.

Restoring Teams Chat messages in channels unfortunately not yet supported. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

We're glad to hear that you find setting up and using Keepit easy and convenient. We appreciate your feedback about the limitations you've encountered with special restorations and backing up Teams. We are constantly working to improve our services, and your input is valuable to us.

Best,

Susan