Keepit Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users admire the ease of use of Keepit, appreciating its intuitive interface and hassle-free management of backups. (24 mentions)

Users praise the easy setup of Keepit, enabling quick backups and restores without technical hassle. (17 mentions)

Users value the reliability of Keepit, ensuring secure access to documents and peace of mind regarding data safety. (16 mentions)

Users value Keepit's highly secure cloud backup, which complies with data protection standards and ensures data safety. (13 mentions)

Users value the quick and straightforward restore functionality, making data recovery hassle-free and efficient. (13 mentions)

Users face backup issues with Keepit, highlighting the need for improved functionality and better support options. (3 mentions)

Users find the complexity of the console challenging, struggling with navigation and file retrieval difficulties. (3 mentions)

Users find the difficult navigation of Keepit frustrating, often making it hard to retrieve files quickly. (2 mentions)

Users find Keepit expensive, particularly for comprehensive feature access and user backup costs. (2 mentions)

Users find it disappointing that Keepit lacks backup options for specific systems like Microsoft Business Central ERP. (2 mentions)

5 Pros or Advantages of Keepit

1. Ease of Use

Users admire the ease of use of Keepit, appreciating its intuitive interface and hassle-free management of backups.

See 24 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Cloud Backup solution for your MS 365 you can trust"

What do you like about Keepit?

Secure, Fast and extremely, extremely easy to use. It WORKS. You start it and you just forget it...! It needs nothing from you

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"KeepIT offers a seamless, user-friendly backup experience with outstanding customer support."

What do you like about Keepit?

As an administrator managing backup and data protection solutions across multiple systems, KeepIT has been a game-changer in terms of usability and su

2. Easy Setup

Users praise the easy setup of Keepit, enabling quick backups and restores without technical hassle.

See 17 mentions

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Sebastian W.

Enterprise (> 1000 emp.)

4.5/5

"Quick Setup with Robust Backup Solutions, But Pricey"

What do you like about Keepit?

I like that Keepit provides an immediate solution for enabling immutable backups of our cloud data. It's very quick and easy to enable, which meant we

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful tool to keep data safe and always available"

What do you like about Keepit?

We found very useful for NIS2 the audit log

3. Reliability

Users value the reliability of Keepit, ensuring secure access to documents and peace of mind regarding data safety.

See 16 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"With keepit you have the piece of mind your info is always recoverable."

What do you like about Keepit?

I love it because it gives me peace of mind: no matter what document or email I lose, I can always find it in there. It’s easy to use, and I can grant

Stefaan R.

Enterprise (> 1000 emp.)

4.0/5

"Excellent Service and Reliable Office 365 Backup Solution"

What do you like about Keepit?

Great service, you can contact them directly and are eager to help. Good, stable product.

4. Data Security

Users value Keepit's highly secure cloud backup, which complies with data protection standards and ensures data safety.

See 13 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable and functional backup for MS365 data"

What do you like about Keepit?

Cloud-to-cloud backup of MS365 including exchange and OneDrive. Easy to configure, easy to restore. Single file restore is terrific. Security features

Rafael A.

Mid-Market (51-1000 emp.)

5.0/5

"Provides secure and easily accessible cloud data backup and recovery"

What do you like about Keepit?

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups withou

5. Restore Functionality

Users value the quick and straightforward restore functionality, making data recovery hassle-free and efficient.

See 13 mentions

See Related User Reviews

Andy C.

Mid-Market (51-1000 emp.)

5.0/5

"Simplicity Meets Robust Backup for M365 Security"

What do you like about Keepit?

I think the simplicity of Keepit is great; the setup was very simple. When I need to use it, the interface is really straightforward and simple to use

Rafael A.

Mid-Market (51-1000 emp.)

5.0/5

"Provides secure and easily accessible cloud data backup and recovery"

What do you like about Keepit?

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups withou

5 Cons or Disadvantages of Keepit

1. Backup Issues

Users face backup issues with Keepit, highlighting the need for improved functionality and better support options.

See 3 mentions

See Related User Reviews

Jeremy M.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and Easy to Use, But Needs Better Integrations and Support"

What do you dislike about Keepit?

Integrations could be better. We also do not like the chat style customer support. The Litigation hold backup functionality needs improved. I al

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Intuitive and user-friendly interface"

What do you dislike about Keepit?

You cannot apply different backup rules to different business units or departments.

2. Complexity

Users find the complexity of the console challenging, struggling with navigation and file retrieval difficulties.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Meets all the expectations I had in reference to the backing of 365"

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find.

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Technician with reviewing duty."

What do you dislike about Keepit?

Sometimes I feel like these setup are a bit to complicated.

3. Difficult Navigation

Users find the difficult navigation of Keepit frustrating, often making it hard to retrieve files quickly.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Meets all the expectations I had in reference to the backing of 365"

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find.

Manav S.

Small-Business (50 or fewer emp.)

3.5/5

"Keepit is great for document recovery"

What do you dislike about Keepit?

User interface is a bit dated. I think if the interface was easier to navigate through, it would save some time.

4. Expensive

Users find Keepit expensive, particularly for comprehensive feature access and user backup costs.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"With keepit you have the piece of mind your info is always recoverable."

What do you dislike about Keepit?

Its costy especially if you need to use its full features

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use back up solution for M365"

What do you dislike about Keepit?

The licensing is quite expensive if you need to back up all users

5. Lack of Backup

Users find it disappointing that Keepit lacks backup options for specific systems like Microsoft Business Central ERP.

See 2 mentions

See Related User Reviews

Peter K.

Mid-Market (51-1000 emp.)

5.0/5

"Keepit makes me smile each time we have a restore task"

What do you dislike about Keepit?

Not sure there are things that I dislike about Keepit, but it is "sad" that they haven't yet developed the option to backup Microsoft Business Central

Alex B.

Small-Business (50 or fewer emp.)

5.0/5

"Great product!"

What do you dislike about Keepit?

I wish there was a more a-la-carte model. We only need to backup our public folder.

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Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

Originally submitted 2/19/2025

"Powerful tool to keep data safe and always available"

5/5

What do you like best about Keepit?

We found very useful for NIS2 the audit log Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I don't find any useful new function, it is fine to us. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

We're glad to hear that Keepit has been easy to configure and use, and that it has helped you solve a big issue in the past. Thank you for sharing your positive experience!

Best regards,

Susan

Thomas M.

Systems Administrator

Mid-Market (51-1000 emp.)

11/18/2025

"Effortless Microsoft 365 Backups with Keepit"

5/5

What do you like best about Keepit?

I really appreciate Keepit's reliability and its seamless integration with Microsoft 365. It functions as a 'set it and forget it' backup system for my 365 data, ensuring peace of mind with its trustworthy performance. The integration facilitates an extremely easy setup process, making it accessible and convenient right from the start. Additionally, I am impressed by the feature of real-time restores, which allows for efficient data recovery without significant time loss. Overall, Keepit's effortless setup, taking less than ten to fifteen minutes after creating a Microsoft 365 admin account, enhances its user-friendliness and effectiveness in managing backups. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Nothing c`omes to mind Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Thomas,

Thank you for your positive feedback! We're glad to hear that you find Keepit's integration with Microsoft 365 seamless and the setup process easy. We appreciate your support and are committed to continuously improving our services.

Best regards,

Susan

Bogdan M.

Senior IT Administrator

Mid-Market (51-1000 emp.)

11/10/2025

"Comprehensive, Scalable Solution with Top Compliance and Recovery Features"

5/5

What do you like best about Keepit?

Comprehensive coverage of Microsoft 365 and Google Workspace workloads

Granular restore options for fast recovery

Strong compliance features (GDPR, ISO, WORM storage)

Scalable architecture for large environments

Excellent audit and reporting tools Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Initial setup requires careful planning for large tenants

Advanced features may need training for non-technical staff Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Bogdan,

It's great to hear that Keepit is providing robust backup and recovery for your large environments. We're committed to delivering high availability and compliance-grade protection for Microsoft 365 and Google Workspace. Thank you for choosing Keepit!

Best regards,

Susan

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

5/14/2026

"Easy Onboarding, Smooth Connector Setup, and simple Restores"

4.5/5

What do you like best about Keepit?

Ease of onboarding with connector setup and easy restores with file through the UI Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Billing side to see which users are billable on connectors Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

We're thrilled that you found our onboarding process and connector setup to be smooth, and that the UI provides easy file restoration. We appreciate your feedback on the billing side and are committed to improving the customer experience - I will pass this along to the team. Thank you for sharing your thoughts with us.

Best regards,

Susan

Manav S.

Admin Assistant/ Head of IT

Small-Business (50 or fewer emp.)

11/4/2025

"Keepit is great for document recovery"

3.5/5

What do you like best about Keepit?

Keepit has a great system, they have their own in house servers that store our documents, with layers of backups. In the event of losing our documents through Microsoft Onedrive, which has happened in the past, we can easily recover everything through a backup. Plus we get unlimited storage. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

User interface is a bit dated. I think if the interface was easier to navigate through, it would save some time. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Manav,

Thank you for your positive feedback about our document recovery system and unlimited storage. We appreciate your input about the user interface and are continuously working on improvements to enhance the user experience.

Best regards,

Susan

Verified User in Research

Mid-Market (51-1000 emp.)

7/23/2026

"Great backup solution"

4/5

What do you like best about Keepit?

UI is easy to navigate. Right to be forgotten is a nice feature. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Some of the restore features aren't intuitive. RTBF needs automation. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

We're glad to hear that you find our UI easy to navigate and appreciate the 'right to be forgotten' feature. We understand your feedback about the restore features and automation for RTBF, and we're continuously working to improve our platform based on customer input.

Best regards,

Susan

Ron M.

Sr. Account Consultant

Mid-Market (51-1000 emp.)

Originally submitted 2/19/2025

"Seamless Backup Solution, Effortless Management"

5/5

What do you like best about Keepit?

I love how Keepit provides worry-free backup solutions for my clients, ensuring compliance and safeguarding their emails and other essential data. The ease of administering Keepit and its seamless operation are standout features that make it a reliable choice. I am impressed with how straightforward the initial setup was thanks to the skilled implementation support provided by the Keepit staff, which made the transition smooth and hassle-free. I am very enthusiastic about recommending Keepit and confident in selling it as a solution to my current and potential clients. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

There is nothing I dislike about the product. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Ron,

Thank you for taking the time to review Keepit. We're glad to hear that you appreciate our backup services for O365 and Google Workspace.

Best regards,

Susan

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

11/30/2025

"Reliable backup solution with seamless integration and excellent support."

5/5

What do you like best about Keepit?

We are extremely happy with Keepit’s support, backup plan, competitive pricing, and excellent customer service. The platform is reliable, easy to use, and gives us confidence that our data is secure. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

So far, we haven’t encountered any major issues. The product meets our needs effectively, and the support team is always responsive. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

Thank you for your positve feedback! We strive to provide reliable and easy-to-use solutions to give our customers confidence in the security of their data.

Best regards,

Susan

Peter D.

IT engineer

Mid-Market (51-1000 emp.)

Originally submitted 3/6/2023

"Everything is fine with this service. No failed jobs, easy control."

4.5/5

What do you like best about Keepit?

Full automatically soulution without erros. Thats Great. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Nowdays, nothing. Everything is fine. The service is running well. Review collected by and hosted on G2.com.

Response from Katrine Palsby of Keepit

Hi Peter

Thank you for the great review. I am sorry to hear about the glitch in Azure - I trust that was a one-off. It sounds like it must have been when we first launched the solution.

Best, Katrine from Keepit

Jeremy M.

Director of IT

Mid-Market (51-1000 emp.)

11/3/2025

"Reliable and Easy to Use, But Needs Better Integrations and Support"

5/5

What do you like best about Keepit?

KeepIT has been very reliable and has most of the features we need. It was easy to implement. We use this every day. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Integrations could be better. We also do not like the chat style customer support. The Litigation hold backup functionality needs improved. I also want it to support Private workspaces for POwerBI Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Jeremy,

Thank you for sharing your feedback with us! We're thrilled to hear that you find Keepit reliable and easy to use for your daily needs. We understand the importance of integrations and support, and we are continuously working to enhance these aspects to better serve you. We are committed to providing a seamless experience for backing up your SaaS infrastructure and will pass along your suggestions to our product team. If you have any further suggestions or need assistance, please feel free to reach out to us.

Best regards,

Susan