Keepit Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users admire the ease of use of Keepit, appreciating its intuitive interface and hassle-free management of backups. (24 mentions)

Users praise the easy setup of Keepit, enabling quick backups and restores without technical hassle. (17 mentions)

Users value the reliability of Keepit, ensuring secure access to documents and peace of mind regarding data safety. (16 mentions)

Users value Keepit's highly secure cloud backup, which complies with data protection standards and ensures data safety. (13 mentions)

Users value the quick and straightforward restore functionality, making data recovery hassle-free and efficient. (13 mentions)

Users face backup issues with Keepit, highlighting the need for improved functionality and better support options. (3 mentions)

Users find the complexity of the console challenging, struggling with navigation and file retrieval difficulties. (3 mentions)

Users find the difficult navigation of Keepit frustrating, often making it hard to retrieve files quickly. (2 mentions)

Users find Keepit expensive, particularly for comprehensive feature access and user backup costs. (2 mentions)

Users find it disappointing that Keepit lacks backup options for specific systems like Microsoft Business Central ERP. (2 mentions)

5 Pros or Advantages of Keepit

1. Ease of Use

Users admire the ease of use of Keepit, appreciating its intuitive interface and hassle-free management of backups.

See 24 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Cloud Backup solution for your MS 365 you can trust"

What do you like about Keepit?

Secure, Fast and extremely, extremely easy to use. It WORKS. You start it and you just forget it...! It needs nothing from you

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"KeepIT offers a seamless, user-friendly backup experience with outstanding customer support."

What do you like about Keepit?

As an administrator managing backup and data protection solutions across multiple systems, KeepIT has been a game-changer in terms of usability and su

2. Easy Setup

Users praise the easy setup of Keepit, enabling quick backups and restores without technical hassle.

See 17 mentions

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Sebastian W.

Enterprise (> 1000 emp.)

4.5/5

"Quick Setup with Robust Backup Solutions, But Pricey"

What do you like about Keepit?

I like that Keepit provides an immediate solution for enabling immutable backups of our cloud data. It's very quick and easy to enable, which meant we

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful tool to keep data safe and always available"

What do you like about Keepit?

We found very useful for NIS2 the audit log

3. Reliability

Users value the reliability of Keepit, ensuring secure access to documents and peace of mind regarding data safety.

See 16 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"With keepit you have the piece of mind your info is always recoverable."

What do you like about Keepit?

I love it because it gives me peace of mind: no matter what document or email I lose, I can always find it in there. It’s easy to use, and I can grant

Stefaan R.

Enterprise (> 1000 emp.)

4.0/5

"Excellent Service and Reliable Office 365 Backup Solution"

What do you like about Keepit?

Great service, you can contact them directly and are eager to help. Good, stable product.

4. Data Security

Users value Keepit's highly secure cloud backup, which complies with data protection standards and ensures data safety.

See 13 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable and functional backup for MS365 data"

What do you like about Keepit?

Cloud-to-cloud backup of MS365 including exchange and OneDrive. Easy to configure, easy to restore. Single file restore is terrific. Security features

Rafael A.

Mid-Market (51-1000 emp.)

5.0/5

"Provides secure and easily accessible cloud data backup and recovery"

What do you like about Keepit?

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups withou

5. Restore Functionality

Users value the quick and straightforward restore functionality, making data recovery hassle-free and efficient.

See 13 mentions

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Andy C.

Mid-Market (51-1000 emp.)

5.0/5

"Simplicity Meets Robust Backup for M365 Security"

What do you like about Keepit?

I think the simplicity of Keepit is great; the setup was very simple. When I need to use it, the interface is really straightforward and simple to use

Rafael A.

Mid-Market (51-1000 emp.)

5.0/5

"Provides secure and easily accessible cloud data backup and recovery"

What do you like about Keepit?

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups withou

5 Cons or Disadvantages of Keepit

1. Backup Issues

Users face backup issues with Keepit, highlighting the need for improved functionality and better support options.

See 3 mentions

See Related User Reviews

Jeremy M.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and Easy to Use, But Needs Better Integrations and Support"

What do you dislike about Keepit?

Integrations could be better. We also do not like the chat style customer support. The Litigation hold backup functionality needs improved. I al

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Intuitive and user-friendly interface"

What do you dislike about Keepit?

You cannot apply different backup rules to different business units or departments.

2. Complexity

Users find the complexity of the console challenging, struggling with navigation and file retrieval difficulties.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Meets all the expectations I had in reference to the backing of 365"

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find.

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Technician with reviewing duty."

What do you dislike about Keepit?

Sometimes I feel like these setup are a bit to complicated.

3. Difficult Navigation

Users find the difficult navigation of Keepit frustrating, often making it hard to retrieve files quickly.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Meets all the expectations I had in reference to the backing of 365"

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find.

Manav S.

Small-Business (50 or fewer emp.)

3.5/5

"Keepit is great for document recovery"

What do you dislike about Keepit?

User interface is a bit dated. I think if the interface was easier to navigate through, it would save some time.

4. Expensive

Users find Keepit expensive, particularly for comprehensive feature access and user backup costs.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"With keepit you have the piece of mind your info is always recoverable."

What do you dislike about Keepit?

Its costy especially if you need to use its full features

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use back up solution for M365"

What do you dislike about Keepit?

The licensing is quite expensive if you need to back up all users

5. Lack of Backup

Users find it disappointing that Keepit lacks backup options for specific systems like Microsoft Business Central ERP.

See 2 mentions

See Related User Reviews

Peter K.

Mid-Market (51-1000 emp.)

5.0/5

"Keepit makes me smile each time we have a restore task"

What do you dislike about Keepit?

Not sure there are things that I dislike about Keepit, but it is "sad" that they haven't yet developed the option to backup Microsoft Business Central

Alex B.

Small-Business (50 or fewer emp.)

5.0/5

"Great product!"

What do you dislike about Keepit?

I wish there was a more a-la-carte model. We only need to backup our public folder.

G2 reviews are authentic and verified.

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Verified User in Primary/Secondary Education

Enterprise (> 1000 emp.)

Originally submitted 5/8/2024

"Keepit review"

4.5/5

What do you like best about Keepit?

It is an easy to use backup solution with almost no configuration Review collected by and hosted on G2.com.

What do you dislike about Keepit?

i cant say i dislike something about keepit Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

It's great to hear that Keepit has been easy to use and has provided effective backup solutions for your Microsoft 365 tenant. Thank you for your feedback!

Best regards,

Susan

Verified User

Mid-Market (51-1000 emp.)

7/29/2026

"Simplicity and Efficiency of Backup"

4.5/5

What do you like best about Keepit?

I appreciate the simplicity and ease of use of Keepit, as well as its easy setup. It offers granular management of administrator rights, which is really useful. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I find that the SSO method is implemented in a somewhat strange way. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

We're glad to hear that you appreciate the simplicity and ease of use of Keepit, as well as the granular management of administrator rights. We understand your feedback about the SSO method and will take it into consideration for future improvements.

Best regards,

Susan

Verified User

Mid-Market (51-1000 emp.)

7/23/2026

"Unmatched Speed and Ease of Backup"

5/5

What do you like best about Keepit?

I like the execution speed of Keepit and the ease of configuration. I also appreciate the quick search in files, as well as the easy wizard that makes the initial setup very fast. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I find the use of AI for research challenging. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

Thank you for sharing your positive experience with Keepit! We're thrilled that the execution speed and easy configuration have been beneficial for your backup and file search needs. We will take your feedback about the use of AI for research into consideration for future improvements.

Best regards,

Susan

Dan P.

Director of Information Services

Mid-Market (51-1000 emp.)

11/18/2025

"Effortless Backup with Room for Speed Improvement"

4.5/5

What do you like best about Keepit?

I love Keepit for its ease of use and straightforward interface, which makes the process of managing backups intuitive and efficient. The ability to drill down and view which documents and files have been backed up, along with the timing of these backups, gives me a transparent view of my data security. I appreciate knowing exactly how much data is backed up, which provides peace of mind. Keepit's capability to perform multiple daily backups ensures that I have regular backups throughout the day, safeguarding me from potential data loss. Additionally, the implementation process was seamless, requiring minimal effort on my part, which was impressive. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

It can be a little hard to tell how many users I have available in my license. It can be slow sometimes when trying to access specific files or folders. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Dan,

Thank you for your positive feedback on Keepit's ease of use and transparent backup process. We are continuously working to improve our service and will take your feedback into consideration. We appreciate your support and hope to address these concerns to enhance your experience with Keepit.

Best regards,

Susan

Verified User in Aviation & Aerospace

Enterprise (> 1000 emp.)

11/18/2025

"Stress-free cloud backups with Keepit: Simple, reliable, and comfortable"

5/5

What do you like best about Keepit?

Keepit convinces me primarily with its ease of use and clear user interface. The setup is straightforward, and the backups run reliably in the background without me having to worry about them. I particularly like the automatic backup of Microsoft 365 data, which is a real added value for us in the company. The restoration is quick and intuitive, even in more complex scenarios. I also appreciate the transparency in the backup status notifications – you can always see that everything is secured. For me, Keepit is a solution that perfectly combines security, comfort, and reliability. An absolute recommendation for anyone looking for a stress-free cloud backup solution! Review collected by and hosted on G2.com.

What do you dislike about Keepit?

What I wish for the future: a bit more stability with the customer service representatives. The frequent changes sometimes make renewals tedious because you have to start over in some cases. I hope that there will be more continuity here in the future. Review collected by and hosted on G2.com.

What problems is Keepit solving and how is that benefiting you?

With Keepit, headaches with cloud backups are a thing of the past. Keepit solves central challenges for us in the area of data protection and compliance:

Automated backups for Microsoft 365, Google Workspace, and other cloud services – without complex configuration.

Secure long-term archiving with guaranteed data integrity and easy recovery.

Protection against data loss due to accidental deletion, ransomware, or system errors.

Simple recovery of individual files, entire mailboxes, or complete environments – quickly and reliably.

Compliance & audit capability thanks to immutable backup copies and clear traceability.

In short: We save time, reduce risks, and finally have a worry-free backup solution for our cloud data. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

Thank you for sharing your positive experience with Keepit! We're delighted that you find our solution easy to use and reliable, especially with the automatic backup of Microsoft 365 data. We appreciate your feedback regarding the stability of our customer service representatives and will strive to provide better continuity in the future. It's fantastic to hear that Keepit has provided you with a worry-free backup solution for your cloud data, saving you time and reducing risks.

Best regards,

Susan

Sabu S.

IT Manager

11/18/2025

"Reliable Cloud Backup with Unlimited Storage and Compliance"

4.5/5

What do you like best about Keepit?

I find Keepit to be an excellent choice for businesses seeking a reliable and secure cloud backup solution that is cost-effective. The product's strong compliance with regulations such as ISO 27000 and GDPR, combined with its robust role-based access control, makes it particularly suitable for businesses operating in regulated environments. I especially value Keepit's commitment to immutability, data sovereignty, and long retention, which are crucial features for my business needs. The unlimited storage option is a significant attraction, providing assurance and peace of mind by eliminating worries about storage limits. Additionally, I appreciate the backup capabilities for Azure AD and M365 data, which enhance security for critical data. The simplicity of the initial setup also contributes to a positive experience, making it easy to get started with the service. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I dislike that Keepit lacks local storage presence, especially in the Middle East region, as most customers prefer their data to remain within the region. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello Sabu,

We're pleased to hear that Keepit has been a reliable and secure cloud backup solution for your business, offering strong compliance with regulations and robust access control. We acknowledge your concern about local storage presence in the Middle East region and will take this into consideration for future improvements.

Best regards,

Susan

Michael F.

11/3/2025

"Effortless M365 Backup with Unmatched Reliability"

5/5

What do you like best about Keepit?

I appreciate that Keepit is fairly easy to set up and manage, which saves me time and effort. The unlimited storage offered by Keepit for Office 365 backup is a significant benefit, providing peace of mind as I know there are no restrictions on data backup. I find the process of restoring items to be straightforward; it's simple to locate and perform in-place restores, which enhances efficiency. The powerful search feature is incredibly useful, saving me time when searching through backups. Additionally, the option to allow users to perform restores themselves through a time-limited link is a great feature. This capability reduces the workload on my team and empowers users with some control over their data restoration needs. I am also impressed by the fair pricing and the user interface, which is intuitive and user-friendly. Moreover, the system's robustness is commendable as it has never failed to back up our files, giving me confidence in its reliability. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Nothing Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Michael,

Thank you for sharing your positive experience with Keepit! We're glad to hear that our solution has been able to save you time and effort with its easy setup, unlimited storage, and efficient restores. We appreciate your feedback on the powerful search feature and user self-restoration. Thank you for choosing Keepit!

Best regards,

Susan

James C.

Head of Group IT

Mid-Market (51-1000 emp.)

11/12/2025

"User Friendly product with effective backup and restore"

4/5

What do you like best about Keepit?

It is very straightforward for anyone to use, and in our experience, it performs reliably whenever we need to restore data. We back up approximately 12TB, and it has proven to be an excellent product that gives us confidence our Office 365 data is secure. The ability to restore or export data whenever necessary is especially reassuring. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

It can be a bit confusing when restoring data into a mailbox with the various restore/import options presented. Not a bit issue but once you'd done it and documented the process its dead easy. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi James,

We're glad to hear that Keepit has been user-friendly and reliable for your data backup and restore needs. We appreciate your feedback and will take your comments about the restore process into consideration for future improvements.

Best regards,

Susan

Peter K.

Head of IT Operations

Mid-Market (51-1000 emp.)

11/4/2025

"Keepit makes me smile each time we have a restore task"

5/5

What do you like best about Keepit?

The fact that we have backup available of our Microsoft products in a fast and reliable format for all our users and each time we need it we can actually restore files of mailboxes needed for what ever reason. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Not sure there are things that I dislike about Keepit, but it is "sad" that they haven't yet developed the option to backup Microsoft Business Central ERP system. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Peter,

We're glad to hear that Keepit has been reliable and fast for your backup and restore needs. We appreciate your feedback on the desire for Microsoft Business Central ERP system backup and will share this with our development team for consideration.

Best regards,

Susan

Verified User in Venture Capital & Private Equity

Small-Business (50 or fewer emp.)

7/22/2026

"Simple, Resilient Immutable Cloud Backups with Keepit"

4/5

What do you like best about Keepit?

simplicity and resilience. Keepit provides independent, immutable cloud backups for Microsoft 365 and other SaaS platforms, Review collected by and hosted on G2.com.

What do you dislike about Keepit?

some advanced administration and reporting capabilities could be more mature Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

We're pleased to hear that Keepit is solving the risk of data loss and limited native recovery capabilities for you. We are committed to continuously improving our platform to better serve your needs.

Best regards,

Susan