Keepit Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users admire the ease of use of Keepit, appreciating its intuitive interface and hassle-free management of backups. (24 mentions)

Users praise the easy setup of Keepit, enabling quick backups and restores without technical hassle. (17 mentions)

Users value the reliability of Keepit, ensuring secure access to documents and peace of mind regarding data safety. (16 mentions)

Users value Keepit's highly secure cloud backup, which complies with data protection standards and ensures data safety. (13 mentions)

Users value the quick and straightforward restore functionality, making data recovery hassle-free and efficient. (13 mentions)

Users face backup issues with Keepit, highlighting the need for improved functionality and better support options. (3 mentions)

Users find the complexity of the console challenging, struggling with navigation and file retrieval difficulties. (3 mentions)

Users find the difficult navigation of Keepit frustrating, often making it hard to retrieve files quickly. (2 mentions)

Users find Keepit expensive, particularly for comprehensive feature access and user backup costs. (2 mentions)

Users find it disappointing that Keepit lacks backup options for specific systems like Microsoft Business Central ERP. (2 mentions)

5 Pros or Advantages of Keepit

1. Ease of Use

Users admire the ease of use of Keepit, appreciating its intuitive interface and hassle-free management of backups.

See 24 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Cloud Backup solution for your MS 365 you can trust"

What do you like about Keepit?

Secure, Fast and extremely, extremely easy to use. It WORKS. You start it and you just forget it...! It needs nothing from you

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"KeepIT offers a seamless, user-friendly backup experience with outstanding customer support."

What do you like about Keepit?

As an administrator managing backup and data protection solutions across multiple systems, KeepIT has been a game-changer in terms of usability and su

2. Easy Setup

Users praise the easy setup of Keepit, enabling quick backups and restores without technical hassle.

See 17 mentions

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Sebastian W.

Enterprise (> 1000 emp.)

4.5/5

"Quick Setup with Robust Backup Solutions, But Pricey"

What do you like about Keepit?

I like that Keepit provides an immediate solution for enabling immutable backups of our cloud data. It's very quick and easy to enable, which meant we

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful tool to keep data safe and always available"

What do you like about Keepit?

We found very useful for NIS2 the audit log

3. Reliability

Users value the reliability of Keepit, ensuring secure access to documents and peace of mind regarding data safety.

See 16 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"With keepit you have the piece of mind your info is always recoverable."

What do you like about Keepit?

I love it because it gives me peace of mind: no matter what document or email I lose, I can always find it in there. It’s easy to use, and I can grant

Stefaan R.

Enterprise (> 1000 emp.)

4.0/5

"Excellent Service and Reliable Office 365 Backup Solution"

What do you like about Keepit?

Great service, you can contact them directly and are eager to help. Good, stable product.

4. Data Security

Users value Keepit's highly secure cloud backup, which complies with data protection standards and ensures data safety.

See 13 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable and functional backup for MS365 data"

What do you like about Keepit?

Cloud-to-cloud backup of MS365 including exchange and OneDrive. Easy to configure, easy to restore. Single file restore is terrific. Security features

Rafael A.

Mid-Market (51-1000 emp.)

5.0/5

"Provides secure and easily accessible cloud data backup and recovery"

What do you like about Keepit?

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups withou

5. Restore Functionality

Users value the quick and straightforward restore functionality, making data recovery hassle-free and efficient.

See 13 mentions

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Andy C.

Mid-Market (51-1000 emp.)

5.0/5

"Simplicity Meets Robust Backup for M365 Security"

What do you like about Keepit?

I think the simplicity of Keepit is great; the setup was very simple. When I need to use it, the interface is really straightforward and simple to use

Rafael A.

Mid-Market (51-1000 emp.)

5.0/5

"Provides secure and easily accessible cloud data backup and recovery"

What do you like about Keepit?

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups withou

5 Cons or Disadvantages of Keepit

1. Backup Issues

Users face backup issues with Keepit, highlighting the need for improved functionality and better support options.

See 3 mentions

See Related User Reviews

Jeremy M.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and Easy to Use, But Needs Better Integrations and Support"

What do you dislike about Keepit?

Integrations could be better. We also do not like the chat style customer support. The Litigation hold backup functionality needs improved. I al

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Intuitive and user-friendly interface"

What do you dislike about Keepit?

You cannot apply different backup rules to different business units or departments.

2. Complexity

Users find the complexity of the console challenging, struggling with navigation and file retrieval difficulties.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Meets all the expectations I had in reference to the backing of 365"

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find.

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Technician with reviewing duty."

What do you dislike about Keepit?

Sometimes I feel like these setup are a bit to complicated.

3. Difficult Navigation

Users find the difficult navigation of Keepit frustrating, often making it hard to retrieve files quickly.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Meets all the expectations I had in reference to the backing of 365"

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find.

Manav S.

Small-Business (50 or fewer emp.)

3.5/5

"Keepit is great for document recovery"

What do you dislike about Keepit?

User interface is a bit dated. I think if the interface was easier to navigate through, it would save some time.

4. Expensive

Users find Keepit expensive, particularly for comprehensive feature access and user backup costs.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"With keepit you have the piece of mind your info is always recoverable."

What do you dislike about Keepit?

Its costy especially if you need to use its full features

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use back up solution for M365"

What do you dislike about Keepit?

The licensing is quite expensive if you need to back up all users

5. Lack of Backup

Users find it disappointing that Keepit lacks backup options for specific systems like Microsoft Business Central ERP.

See 2 mentions

See Related User Reviews

Peter K.

Mid-Market (51-1000 emp.)

5.0/5

"Keepit makes me smile each time we have a restore task"

What do you dislike about Keepit?

Not sure there are things that I dislike about Keepit, but it is "sad" that they haven't yet developed the option to backup Microsoft Business Central

Alex B.

Small-Business (50 or fewer emp.)

5.0/5

"Great product!"

What do you dislike about Keepit?

I wish there was a more a-la-carte model. We only need to backup our public folder.

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Verified User

Mid-Market (51-1000 emp.)

7/22/2026

"An Intuitive and Reliable Backup for Office 365"

5/5

What do you like best about Keepit?

I really like the ease of use of Keepit, it's really very simple to use. The interface is very clear and quite intuitive, which allows me to perform operations without needing a third party. Moreover, the richness of the features gives me total autonomy as a user. Being very intuitive, I was able to do the installation by myself, in a few clicks, and launch my first backup quickly, even without needing the specialists from Keepit at the beginning. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

The only small hiccup is the unavailability of backup Datacenter in France. I believe it's planned - for next year? Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

We're glad to hear that you find Keepit easy to use and intuitive. We appreciate your feedback about the datacenter and are working on expanding our availability to better serve our customers.

Best regards,

Susan

Brad K.

Network Manager

Mid-Market (51-1000 emp.)

7/22/2026

"Easy Setup and Online Backups for Peace of Mind"

5/5

What do you like best about Keepit?

It’s easy to set up, use, and manage. Having everything backed up online makes me feel safe and reassured. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I think that dashboard could be better and more intuitive. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Brad,

Thank you for sharing your positive experience with Keepit! We're thrilled to hear that you find the setup easy and the online backups provide peace of mind. We appreciate your feedback about the dashboard and will take it into consideration for future improvements.

Best regards,

Susan

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

11/2/2026

"Simple UI and Reliable Restores with Strong Microsoft Ecosystem Support"

4/5

What do you like best about Keepit?

Simple UI. Reliable restores. Good support of Microsoft ecosystem Review collected by and hosted on G2.com.

What do you dislike about Keepit?

The ability to search within Teams chat restores is essentially non-existent. Review collected by and hosted on G2.com.

Marc-Anton W.

IT Administrator

Small-Business (50 or fewer emp.)

Originally submitted 2/11/2026

"Great product, dedicated customer service"

5/5

What do you like best about Keepit?

After some initial difficulties, I managed to get in touch with customer service and complete the onboarding to Keepit. The product was and definitely is worth it! I saw it a few months ago at the it-sa in Nuremberg and wanted to use it for our company's backup of M365 and Entra in the interest of digital sovereignty. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

As with any company, there is still room for improvement in some processes at Keepit. My feedback was requested due to my review on G2 by the responsible account manager and additionally by the regional manager, taken seriously, and communicated internally. It's quite unfortunate when both the phone and email channels for new and existing customers do not work and the technical support is not responsible. But I believe many companies do not test their own accessibility from the outside, but only build it internally and hope that it will work. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello Marc-Anton,

We’re sorry to hear about your experience with onboarding and customer service, that’s not the standard we aim to deliver. Your account team is reaching out directly to ensure you can access the platform and to address your concerns right away.

Best regards,

Susan

Jean-Charles O.

Leader Technique

Enterprise (> 1000 emp.)

7/28/2026

"Pricing per user: simple and advantageous"

4.5/5

What do you like best about Keepit?

Pricing per user and not by volume. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

The delegation of rights is improvable. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello Jean-Charles,

We appreciate your positive feedback on our pricing structure. We are committed to providing a global and sovereign backup solution for Office 365 and Entra ID, and we will take your comments on delegation of rights into consideration for future improvements.

Best regards,

Susan

Miguel M.

IT Manager

Mid-Market (51-1000 emp.)

7/22/2026

"Unlimited Storage and Forever Data Retention"

5/5

What do you like best about Keepit?

It Keeps data forever and has unlimited space. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

The search feature needs more work to look into all connectors Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Migel,

Thank you for sharing what you like best about Keepit! We appreciate your feedback on the search feature and will take it into consideration for future improvements.

Best regards,

Susan

Verified User in Civil Engineering

Mid-Market (51-1000 emp.)

11/5/2026

"Peace of Mind"

5/5

What do you like best about Keepit?

Pricing, ease of use, security, support. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

The search/filter functions could be a little more expansive Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

Originally submitted 2/13/2025

"A powerfull tool able keep your data safe"

5/5

What do you like best about Keepit?

It is very easy to use, its user interface is smooth and searching mails is very fast. Once we had a critical situation with 6 months mails deleted from our AD and we succedeed easily in recovering them . Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I don't a have really big points, maybe they can just increase mail filters. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

We're glad to hear that you find Keepit easy to use and that it helped you recover your deleted mails in a critical situation. We appreciate your feedback about the mail filters and will take it into consideration for future improvements.

Best,

Susan

Verified User in Utilities

Mid-Market (51-1000 emp.)

8/3/2026

"Recommended - Easy to Use, Secure Logging, and Reliable Backups"

5/5

What do you like best about Keepit?

Very easy to sent. Good logging or security. Backs up everything we need Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Nothing comes to mind as it does everything we require Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

We're glad to hear that you find Keepit easy to use and reliable for your backups. Thank you for your positive feedback!

Best regards,

Susan

Verified User in Real Estate

Mid-Market (51-1000 emp.)

7/22/2026

"Easy Setup and Reliable Lost Data Recovery"

5/5

What do you like best about Keepit?

Easy to setup, easy to recover your lost data Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Not everything Microsoft offers can be recovered using Keepit. But that’s the same for other platforms Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hello,

We appreciate your feedback on Keepit's ease of setup and effective data recovery. We understand the importance of integrating more Microsoft products, and we are committed to enhancing our platform to provide secure recovery options for your company. Thank you for choosing Keepit!

Best regards,

Susan