--- title: Keepit Reviews meta_title: 'Keepit Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 159 reviews by the users' company size, role or industry to find out how Keepit works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 159 scale: '5' date_modified: '2026-08-07' parent_category: name: Backup url: https://www.g2.com/categories/backup --- # Keepit Reviews **Vendor:** Keepit **Category:** [SaaS Backup Software](https://www.g2.com/categories/saas-backup) **Average Rating:** 4.7/5.0 **Total Reviews:** 159 ## About Keepit Keepit provides next-level SaaS data protection purpose-built for the cloud. Securing data in a vendor-independent cloud safeguards , boosts cyber resilience, and future-proofs data protection. Unique, separate, and immutable data storage with no third-party sub-processors ensures compliance with local regulations and mitigates the impact of ransomware while guaranteeing continuous data access, business continuity, and fast and effective disaster recovery. Headquartered in Copenhagen with offices and data centers worldwide, over ten thousand companies trust Keepit for its ease of use and effortless backup and recovery of cloud data. ## Keepit Pros & Cons **What users like:** - Users commend Keepit for its **ease of use** , providing a user-friendly experience that simplifies setup and management. (24 reviews) - Users appreciate the **easy setup** of Keepit, enabling smooth backup creation and restoration without technical expertise. (17 reviews) - Users value the **reliability** of Keepit, appreciating its consistent performance in backup and recovery tasks. (16 reviews) - Users value Keepit for its **transparent data security** and robust backup capabilities, ensuring peace of mind and data integrity. (13 reviews) - Users praise the **easy data restoration** process in Keepit, allowing quick recovery of specific items effortlessly. (13 reviews) - Users commend Keepit for its **excellent customer support** , noting the cooperative and friendly assistance throughout their experience. (12 reviews) - Users love the **easy restore process** with Keepit, allowing quick and simple recovery of files and applications. (8 reviews) - User Interface (8 reviews) - Implementation Ease (7 reviews) - Affordable (6 reviews) **What users dislike:** - Users highlight **backup issues** in Keepit, citing limited functionality and integration challenges impacting their experience. (3 reviews) - Users find the **console's complexity** frustrating, with unintuitive navigation complicating file retrieval and setup. (3 reviews) - Users find the **difficult navigation** frustrating, making file retrieval time-consuming and inefficient due to an outdated interface. (2 reviews) - Users mention the **high licensing costs** , making it pricey for backing up all users effectively. (2 reviews) - Users express disappointment over the **lack of backup options** for specific systems like Microsoft Business Central ERP. (2 reviews) - Users often face **licensing issues** with Keepit, struggling to understand the complex renewal and verification processes. (2 reviews) - Users find the **limited features** of Keepit frustrating, as they seek more advanced options and better customization. (2 reviews) - Users find the **limited sharing options** of Keepit restrictive, affecting flexibility in managing backup points and privileges. (2 reviews) - Users express dissatisfaction with **poor customer support** , finding it cumbersome and frustrating during their experience. (2 reviews) - Poor Integration (2 reviews) ## Keepit Reviews ### 1. Innovative operation and overview, but recovery options "need improvement" **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Keepit?** I like the innovative operation, the quick navigation, and the clean interface the best. **What do you dislike about Keepit?** The options for data recovery can be easily overlooked in some cases by the wizard, as they are presented very quickly. It would be desirable if the options were made more granular and highlighted more clearly. **What problems is Keepit solving and how is that benefiting you?** KeepIT supports us in securing our M365 tenant and restoring data in case of an emergency. We particularly appreciate the user-friendly operation, which makes handling the tool pleasant. **Official Response from Susan Goeben:** > Thank you for highlighting the quick navigation and user-friendly operation. We acknowledge your feedback about the recovery options and will take this into consideration for future improvements. Best regards, Susan ### 2. Great and realible services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Keepit?** Great solution for backing up an entire MS tenant. some of the great parts are: - unlimited storage and restore points. - easy to integrate, setup and administrate - can automate monitoring and other stuff using available API, so no daily login will be required - fast response time when you request support **What do you dislike about Keepit?** Currently I can't say anything negative about any service **What problems is Keepit solving and how is that benefiting you?** Backup MS tenant **Official Response from Susan Goeben:** > Thank you for taking the time to share your positive experience with Keepit. We're glad to hear that you are satisfied with our solution for backing up your MS tenant. We appreciate your support! Best regards, Susan ### 3. Good and easy Backup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Keepit?** That you just can set it up and forget about it as long as nothing happens. But restoring is also very easy and can even be done by the user themself. **What do you dislike about Keepit?** Some special restorations are not supported or only doable over workarounds. Restoring Teams Chat messages in channels unfortunately not yet supported. **What problems is Keepit solving and how is that benefiting you?** Backing up O365 Data. **Official Response from Susan Goeben:** > We're glad to hear that you find setting up and using Keepit easy and convenient. We appreciate your feedback about the limitations you've encountered with special restorations and backing up Teams. We are constantly working to improve our services, and your input is valuable to us. Best, Susan ### 4. EASE IN BACKUP MANAGEMENT **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo Adriano V. | Analyst DevOps PL, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Keepit?** Native Cloud Backup (SaaS) – It does not rely on local infrastructure, offering continuous protection for data stored in services like Microsoft 365, Google Workspace, Salesforce, Azure AD, and others. Immutable Storage – Backups are stored immutably, ensuring they cannot be altered or deleted by ransomware or malicious users. **What do you dislike about Keepit?** Focus only on SaaS (No Backup for Local Infrastructure) It is excellent for backing up Microsoft 365, Google Workspace, and other SaaS services, but it does not cover local servers, workstations, or on-premises databases. If you need a hybrid solution, it may be necessary to complement with another tool. Proprietary Infrastructure (No Use of AWS/Azure) Unlike competitors like Veeam or Druva, Keepit uses its own storage and does not allow choosing where the data will be stored (for example, Azure or AWS). This can be a problem for those who already have everything standardized in a specific cloud. **What problems is Keepit solving and how is that benefiting you?** Keepit resolves some critical issues related to data protection in SaaS environments. **Official Response from Susan Goeben:** > Hi Leonardo, We're glad to hear that Keepit is meeting your need for a native Cloud data protection with immutable backups for Microsoft 365, Google Workspace, Salesforce, and Entra ID. We are constantly working to improve our services, and we appreciate your feedback about server backups. Thank you for choosing Keepit! Best regards, Susan ### 5. Effortless Simplicity That Makes Work a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Keepit?** The simplicity to use, in restoring some objects or even the initial setup. **What do you dislike about Keepit?** The options menu should be more friendly. **What problems is Keepit solving and how is that benefiting you?** With Keepit we can be safe with our backup plan for Office 365 data, with the automatization of the jobs. **Official Response from Susan Goeben:** > Hello, We're thrilled to hear that Keepit has made your backup plan for Office 365 data safe and automated. Your feedback about the options menu is valuable to us, and we will take it into consideration for future improvements. Best regards, Susan ### 6. Good Backup software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Keepit?** Cloud-to-Cloud Backup: Keepit focuses on backing up data from various SaaS applications like Microsoft 365 Automated and Granular Recovery: The platform provides automated daily backups and allows for highly granular recovery, meaning you can restore individual files, emails, or even specific versions of documents. This is crucial for minimizing downtime and data loss. Unlimited Storage and Retention: Keepit typically offers unlimited storage and retention, ensuring that all your historical data is available for recovery without worrying about capacity limits or deleted backups. Immutable Backups: Data backed up with Keepit is immutable, meaning it cannot be altered or deleted by ransomware or accidental actions. This significantly enhances data security and compliance. Search and Restore Capabilities: A powerful search function allows users to quickly locate specific data points across various backups, making the restoration process efficient. Compliance and Security: Keepit emphasizes strong security measures, including encryption (in transit and at rest) **What do you dislike about Keepit?** Like any cloud service, it involves trusting a third party (Keepit) with sensitive data, though they implement strong security protocols. **What problems is Keepit solving and how is that benefiting you?** Protecting data in SaaS applications: Many traditional backup solutions overlook data stored in cloud-based applications like Microsoft 365, **Official Response from Susan Goeben:** > We're glad to hear that you appreciate our focus on cloud-to-cloud backup and the automated and granular recovery options. We strive to provide unlimited storage and retention to ensure all your data is available for recovery. Thank you for highlighting our immutable backups and search and restore capabilities. Best regards, Susan ### 7. Efficient and functional **Rating:** 4.5/5.0 stars **Reviewed by:** Sergio M. | Soporte TI en la empresa, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Keepit?** It notifies you if it fails and you don't have to keep an eye on anything. It makes the backup automatically and then allows you to recover by applications and by user. **What do you dislike about Keepit?** The console, sometimes it's hard to find things. It should have a simpler menu, that directly puts restore on the entry dashboard. **What problems is Keepit solving and how is that benefiting you?** The only problem is finding things on the dashboard, otherwise it is a quite efficient program and does not cause issues. **Official Response from Susan Goeben:** > Hi Sergio, We're glad to hear that you find Keepit efficient and functional, especially with its automatic backup and recovery features. We appreciate your feedback about the console and will take it into consideration for future improvements. Best regards, Susan ### 8. Verry good service and understanding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Libraries | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Keepit?** Good service and when we have a question there is always the accountmanager to give the answer. **What do you dislike about Keepit?** nothing yet. Al things that were popup are solved directly. **What problems is Keepit solving and how is that benefiting you?** I know he backup of all the data in Entra is safe. And available when needed. **Official Response from Susan Goeben:** > Thank you for your kind words! We strive to provide excellent service and support to our customers. Thank you for choosing Keepit! Best regards, Susan ### 9. Excellent service agents **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Keepit?** Their service agents are excellent to deal with and provide prompt resolutions to any matters directed to them. Our renewal procedure was painless, with the relevant information conveyed clearly and simply. **What do you dislike about Keepit?** At this stage? Absolutely nothing that I dislike. **What problems is Keepit solving and how is that benefiting you?** As users of the M365 Office suite, we need to make sure that all our documents are safely and securely backed up, and that's what KeepIt provides for us. **Official Response from Susan Goeben:** > Hi, Thank you for your kind words about our service agents. We're glad to hear that the renewal procedure was painless for you. Best regards, Susan ### 10. Provides secure and easily accessible cloud data backup and recovery **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael A. | Analyst II, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Keepit?** Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups without the need for advanced technical knowledge. Restoring data is also quick and straightforward, with the option to select specific items to recover. Advantages of Keepit: It offers highly secure cloud backup that complies with data protection standards. It allows you to schedule automatic backups to ensure continuous data protection. Support is very good and responds in a good time. **What do you dislike about Keepit?** Disadvantages of Keepit: There is no option to select specific files to share. To share, you need to share the entire folder or a single file. **What problems is Keepit solving and how is that benefiting you?** Keepit is helping me with Teams team restoration and personal file sharing for former employees. **Official Response from Susan Goeben:** > Hi Rafael, We're thrilled to hear that Keepit has been beneficial for your data backup and recovery needs. We value your input and will take your suggestion for specific file sharing into consideration for future improvements. Best regards, Susan ### 11. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Keepit?** Its easy to use and implement and its a must have solution. Once you own it you dont need to login each day to see the status, you can monitor via restapi or emails the connectors. Besides this is super fast in searching, extracting information that you need. **What do you dislike about Keepit?** There are areas not covered yet from Azure, but they are continuously expanding the product features. Anyway now Keepit cover more than their competition on the market in terms of features. **What problems is Keepit solving and how is that benefiting you?** Backup for Office365 and EntraID **Official Response from Susan Goeben:** > We're delighted to hear that Keepit has been beneficial for you in providing backup for Office365 and EntraID. We appreciate your feedback on the areas not yet covered from Azure, and we are actively working to expand our product features to better meet your needs. Best regards, Susan ### 12. Keepit, really keeping it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Keepit?** Ease of use, The setup process was incredibly straightforward. Even for someone with minimal technical knowledge, I was able to configure the backup system in just a few clicks. **What do you dislike about Keepit?** Customization, some advanced settings are not easily accessible or customizable, making it difficult for users who want more control over their backup configurations. **What problems is Keepit solving and how is that benefiting you?** DLP, reduce risk of losing critical data due to accidental deletion, hardware failure, or cyberattacks (e.g., ransomware). Keepit ensures that data is consistently backed up in a secure, cloud-based environment, safeguarding against such risks. **Official Response from Susan Goeben:** > We're thrilled to hear that you found Keepit easy to use and straightforward to set up. Thank you for your feedback on the customization of advanced settings. We are continuously working to improve our platform and will take your input into consideration for future updates. Best, Susan ### 13. KeepIT for SMB **Rating:** 5.0/5.0 stars **Reviewed by:** Marco B. | Sales and Account, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Keepit?** the simplicity of use and deploy. in 15 minutes you can deploy a connector fully functional. Support from KeepIT is wonderfull. **What do you dislike about Keepit?** nothing honestly. you buy it, deploy it, and it simply work. **What problems is Keepit solving and how is that benefiting you?** Data Retention, Data Backup **Official Response from Susan Goeben:** > Hi Marco, We're thrilled to hear that you find our solution easy to use and deploy, and that you've had a positive experience with our support team. Thank you for sharing your feedback! Best regards, Susan ### 14. KeepIt- Brilliant SAAS backup solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Keepit?** Excellent SAAS backup platform. Implementation was great and straightforward to setup. Extremely easy to use, administer and understand. Restores are completed quickly after being initiated. Support has been excellent whenever contact has been made. **What do you dislike about Keepit?** We have been using it for a number of years and have yet to find anything to dislike about the platform. **What problems is Keepit solving and how is that benefiting you?** It takes away the worry of costly and timely backup restores. **Official Response from Susan Goeben:** > We're thrilled to hear that you find Keepit to be an excellent SaaS backup platform with straightforward implementation and great support. Thank you for sharing your positive experience! Best regards, Susan ### 15. Simple to use, very powerful solution **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan T. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Keepit?** Simple to use, large amount of data can be backed up pretty quickly and the retention of the backups is very long. **What do you dislike about Keepit?** No downsides at this moment, finger crossed it will cover other solutions as well. Is the best cloud based backup solution. **What problems is Keepit solving and how is that benefiting you?** Backing up everything related to Microsoft 365 and doing it very well, simple and for a very long term. **Official Response from Susan Goeben:** > Hi Stefan, We're happy to hear that Keepit is meeting your backup needs for Microsoft 365 and providing a simple and effective solution. Thank you for choosing Keepit! Best regards, Susan ### 16. Great tool with features few can offer. **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy M. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Keepit?** Well first I like its ability to backup Power BI directly and do not have to do a lot of workarounds. The implementation was straight forward, and we can review it every day with the convieniant dashboards. **What do you dislike about Keepit?** I feel like some of the customer support is cumbersome. there is a lack of integrations available for a SaaS solution. I expected more. **What problems is Keepit solving and how is that benefiting you?** Needed a SaaS Backup tool with immutable backups for our M365 and Power BI platforms. It also includes Entra. **Official Response from Susan Goeben:** > Hi Jeremy, We're glad to hear that Keepit is meeting your need for a SaaS Backup tool with immutable backups for M365, Power BI, and Entra. We take your feedback about customer support and integrations seriously and are committed to enhancing these aspects of our service. Best, Susan ### 17. A Game-Changer in Data Protection **Rating:** 5.0/5.0 stars **Reviewed by:** paramjeet S. | Senior Procurement Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Keepit?** I appreciate Keepit's reliable backup, easy recovery, intuitive interface, and excellent customer support. **What do you dislike about Keepit?** Nothing, though it enhance onboarding could make experience even smoother. **What problems is Keepit solving and how is that benefiting you?** Keepit solves data loss issues, enhances backup reliability, and ensures quick recovery, providing peace of mind and data security. **Official Response from Susan Goeben:** > Hi Paramjeet, We're thrilled to hear that you appreciate our reliable backup, easy recovery, intuitive interface, and excellent customer support. Thank you for your feedback! Best regards, Susan ### 18. Attention to Detail **Rating:** 5.0/5.0 stars **Reviewed by:** vikash k. | Group Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Keepit?** Really nice company with good people who go over and above to get ensure our clients are covered with their requirements. **What do you dislike about Keepit?** Still away from backing up Azure but i know this is in the pipeline. **What problems is Keepit solving and how is that benefiting you?** Being a dedicated Backup vendor and keeping it simple. **Official Response from Susan Goeben:** > Hi Vikash, Thank you for your positive feedback! We are glad to hear that you appreciate our team's dedication to meeting client requirements. Best regards, Susan ### 19. Robust and easy-to-use tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Andre P. | Analista de sistemas, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Keepit?** The ease of generating a link to download backups. **What do you dislike about Keepit?** The fact of not being able to separate the files before generating a backup link. **What problems is Keepit solving and how is that benefiting you?** We have a big internal problem with former employees requesting backups of personal data, keepit helps us a lot with this demand due to the ease of generating a link for these former employees to download the files. **Official Response from Susan Goeben:** > Hi Andre, Thank you for highlighting the ease of generating backup download links with Keepit. We're sorry to hear about the limitation you've experienced in separating files before creating a backup link. Your feedback is valuable to us, and we'll use it to inform our product development efforts. Best regards, Susan ### 20. Reliable Cloud Backup with Some UI Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Keepit?** Keepit provides a reliable cloud backup solution, eliminating the need for on-premises infrastructure. It ensures data security and accessibility without additional hardware investments. **What do you dislike about Keepit?** The console interface could be more user-friendly. Some configurations are not intuitive, making navigation and setup more complex than expected **What problems is Keepit solving and how is that benefiting you?** I use Keepit for backing up the entire Microsoft 365 environment, including Power BI and Salesforce. I also plan to use it for Azure DevOps to ensure full data protection. Keepit helps me recover deleted files efficiently and ensures compliance with security regulations that require maintaining backups of the environment. This provides peace of mind and enhances data protection. **Official Response from Susan Goeben:** > It's great to hear that Keepit is helping you back up Microsoft 365, Power BI, Salesforce, and that you are adding back up for Azure DevOps to ensure full data protection! We're committed to providing efficient data recovery and maintaining compliance with security regulations for our customers. We are constantly working to improve the user experience and appreciate your feedback on the console interface. Thank you for choosing Keepit! Best regards, Susan ### 21. Technician with reviewing duty. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Keepit?** Good service from employees. if I have a request, then its easy to make a ticket **What do you dislike about Keepit?** Sometimes I feel like these setup are a bit to complicated. **What problems is Keepit solving and how is that benefiting you?** Nothing special beside backing up all our Office docs. **Official Response from Susan Goeben:** > We're glad to hear that you are receiving good service from our Support team and that it's easy to make a ticket for your requests. Thank you for your feedback about the setup. We will consider it for future improvements. Best, Susan ### 22. First experience **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro H. | Devops Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Keepit?** Keepit is simple and easy to learn. It solves the problem objectively and without prolonged steps. **What do you dislike about Keepit?** I actually don't have any complains about it. It satisfies my company without any gaps. **What problems is Keepit solving and how is that benefiting you?** The tool allows quick recovery of deactivated accounts, in addition to ensuring the recovery of important conversations, files and passwords. **Official Response from Susan Goeben:** > Hi Pedro, We appreciate you sharing your positive experience with Keepit. We strive to make our tool simple and effective for our customers. Thank you for choosing Keepit! Best regards, Susan ### 23. Easy to use back up solution for M365 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Keepit?** Simple and easy to implement and use. good stuff **What do you dislike about Keepit?** The licensing is quite expensive if you need to back up all users **What problems is Keepit solving and how is that benefiting you?** Keep it is backing up our M365 data **Official Response from Susan Goeben:** > We're glad to hear that you find Keepit simple and easy to use! We understand that licensing costs can be a concern, and we're constantly working to provide the best value for our customers. We appreciate your feedback. Best regards, Susan ### 24. Comprensive and full featured backup tool **Rating:** 4.5/5.0 stars **Reviewed by:** Lee F. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Keepit?** Restoration of Salesforce backups is quick and much easier than our previous system. **What do you dislike about Keepit?** One or two issues with hitting API limits with our Salesforce backup, this seems to have now been sorted. **What problems is Keepit solving and how is that benefiting you?** We are backing up several things with Keepit, data appears to be secure and easily restorable. **Official Response from Susan Goeben:** > Hi Lee, We're glad to hear that you find the restoration of Salesforce backups quick and easy with Keepit. We apologize for any inconvenience caused by the API limit issues, and we're pleased to hear that it has been resolved. Thank you for choosing Keepit for your backup needs. Best regards, Susan ### 25. Intuitive and user-friendly interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Keepit?** Ease of integration, Allows for item-level recovery (e.g., a single email, file, or calendar entry) You can choose where the data is stored (EU, US, etc.), helping with compliance (e.g., GDPR) **What do you dislike about Keepit?** You cannot apply different backup rules to different business units or departments. **What problems is Keepit solving and how is that benefiting you?** Ensuring compliance and legal hold for Microsoft 365 emails and Teams messages **Official Response from Susan Goeben:** > Thank you for sharing your positive experience with Keepit, including the ease of integration and item-level recovery features. We understand your frustration with the inability to apply different backup rules to different business units or departments, and we will take this feedback into account for future enhancements. Best regards, Susan ### 26. Polished backup solution for cloud-based Office 365 **Rating:** 4.5/5.0 stars **Reviewed by:** Raphael G. | MSP/Outside IT admin, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Keepit?** Keepit is a solid backup solution that paves over all the gaps native Microsoft O365 backup leaves behind. You can backup your Office 365 Suite (Exchange, Sharepoint, OneDrive) incrementally and keep as much of it as you like since they throw unlimited storage at you. Setting up the jobs is easy as well, with a few clicks inside your O365 admin console and away you go, with an intuitive interface enough interface that populates within an hour or two from sign-up. Support has been good as well, and are very responsive, i.e. you'll usually get an answer in a couple of hours if you write in. If and when you do have to restore anything from backup, the options for outputting said recovery data are flexible-- I believe I've been presented with the option to restore an entire mailbox to a point-in-time, recover just a selection of mailbox/onedrive/sharepoint items, to generating a .PST and downloading it locally for safekeeping-- awesome! Oh, and for what it does, the price is very keen. You won't have to haggle with managers or owners to justify Keepit's implementation. Very good product from a world-class company. **What do you dislike about Keepit?** The only problems I've come across are in the somewhat Byzantine ordering and renewal process as an MSP. Maybe it's just me, but I seemed to have to communicate quite a lot back and forth with an inside sales rep to renew for a year, which, after all that, ended up happening automatically anyway, so I'm not sure why we had to fuss. **What problems is Keepit solving and how is that benefiting you?** Keepit covers the spread for anything above and beyond what the native Microsoft Office 365 backup does not cover, so, anything over 90-days of retention, and the flexibility of recovering data how you like. Microsoft does not offer the type of flexibility required of a shop needing granular backup and recovery of the full Office 365 suite. **Official Response from Susan Goeben:** > Hi Raphael, Thank you for sharing your experience with Keepit. We appreciate your positive comments about our support team and the flexibility of our restore options. Your feedback about the ordering and renewal process is valuable and we'll work to improve this experience for our MSP customers. Please contact us at csteam@keepit.com, if you have additional feedback. Best regards, Susan ### 27. Stable product **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh G. | Cloud Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Keepit?** Stable product SAAS base product, and better technical support **What do you dislike about Keepit?** Less reporting from console or keept ITdasboard **What problems is Keepit solving and how is that benefiting you?** Roubest backup solution **Official Response from Susan Goeben:** > Hi Rakesh, We're glad to hear that you find Keepit to be a stable product with strong technical support. We appreciate your feedback about the reporting and will take it into consideration for future improvements. Best regards, Susan ### 28. Great product, Bad Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Keepit?** It is so easy to setup and use it. restores are really fast **What do you dislike about Keepit?** The direct Sales offers „special“ prices that are higher then resellers prices. And if I request a quote from the reseller, they don‘t get an offer from the Keepit Sales Team. **What problems is Keepit solving and how is that benefiting you?** To have a Backup of our cloud data **Official Response from Susan Goeben:** > We appreciate your positive feedback on Keepit's ease of use and fast restores. We apologize for any issues you encountered with our sales process. Your input will help us improve our pricing and communication with resellers to better serve our customers. Best regards, Susan ### 29. Keepit - An exceptional experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Keepit?** Keepit has a very intuitive interface that allows me to manage or restore my backups without the need for exhaustive training, thus saving my time and resources. **What do you dislike about Keepit?** So far, I have had no negative experiences with the tool. **What problems is Keepit solving and how is that benefiting you?** Keepit solved my backup-related problems, bringing automation and security to data protection and storage **Official Response from Susan Goeben:** > We're thrilled to hear that you find Keepit's interface intuitive and easy to use. Thank you for sharing your positive experience! Best, Susan ### 30. Flawless backup service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Keepit?** Set it up and forget - keepit will do its thing! One of the easier tools I've used for backup and recovery **What do you dislike about Keepit?** initial setup can take a bit of time to get right but plain sailing thereafter **What problems is Keepit solving and how is that benefiting you?** Backup of all M365 data - cheaper and arguably better than the backup offering from Microsoft **Official Response from Susan Goeben:** > We're glad to hear that Keepit is providing a cost-effective and reliable backup solution for your M365 data. Thank you for choosing Keepit! Best, Susan ### 31. Ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Keepit?** You don't need to provide your own storage, it's completely cloud based. It's a setup and forget kind of process, easy to setup and once it's set up, it rarely fails. Customer support is awesome as they also keep on adding new features every few months. **What do you dislike about Keepit?** Restores take more time then if your data was backupped on premise **What problems is Keepit solving and how is that benefiting you?** We use keepit as a backup solution for Microsoft 365, Salesforce and Entra ID. As it's easy to maintain it saves me a lot of time compared to previous solutions i've used. **Official Response from Susan Goeben:** > We're happy to hear that Keepit has been a time-saving and easy-to-maintain backup solution for your Microsoft 365, Salesforce, and Entra ID data. We're constantly working to improve our service and add new features, so we're glad to hear that you've had a positive experience with our customer support and new updates. Thank you for choosing Keepit! Best regards, Susan ### 32. Keepit Review: Reliable Backup for Microsoft 365 and SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2025 **What do you like best about Keepit?** I like the security that the tool gives me in relation to immutable backups, guaranteeing the integrity of my data. **What do you dislike about Keepit?** I would like Keepit to also serve server backups. **What problems is Keepit solving and how is that benefiting you?** Keepit has helped me comply with auditing regulations and also, bringing security to the company by being a solution against data loss. **Official Response from Susan Goeben:** > It's great to hear that Keepit has helped you meet auditing regulations and enhance data security for your company. We are constantly working to improve our services, and we appreciate your feedback about server backups. Best regards, Susan ### 33. Great backup solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Keepit?** Friendly administration interface Great features Ease of implementation **What do you dislike about Keepit?** No brazilian portuguese language; No datacenters on Brazil **What problems is Keepit solving and how is that benefiting you?** Save the important data **Official Response from Susan Goeben:** > Thank you for your feedback! We're pleased to hear that Keepit has been easy to implement and has helped you save important data. We appreciate your input on language support and datacenter locations, and we'll take this into consideration for future improvements. Best regards, Susan ### 34. We did not face any challenges with backup service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Keepit?** Cooperative and friendly team, ease of use and customer support. **What do you dislike about Keepit?** Nothing to be mentioned............................... **What problems is Keepit solving and how is that benefiting you?** Did not have any case not resolved until now. **Official Response from Susan Goeben:** > We're glad to hear that you found our team cooperative and friendly, and that you appreciate our ease of use and customer support. Best regards, Susan ### 35. Very nice experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Keepit?** Keepit is a reliable cloud backup, easy to use with strong data protection features, known for quick recovery. **What do you dislike about Keepit?** No reason to dislike it until now. The product is good for our requirements. **What problems is Keepit solving and how is that benefiting you?** Ensures business continuity, regulatory compliance and protection against accidental deletions plus ransomware and failures. **Official Response from Susan Goeben:** > We're delighted to hear that Keepit is working well for your business! Thank you for highlighting the reliability, ease of use, and strong data protection features. We're committed to providing the best cloud backup solution and ensuring business continuity, regulatory compliance, and protection against data loss and ransomware. Thank you for choosing Keepit! Best regards, Susan ### 36. Experience with KeepIT **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Keepit?** KeepIT is keeping step with modern technology. Solution is very user friendy and simple to implement it. Configuration is simple and it can be done in minutes. We have all backups accesible 24/7 and if we need some restores, it us about few clicks. You can restore one file, email or entire Sharepoint site. I already saw some other kinds of similar solutions, but working with KeepIT is very pleasant. Support is useful when you need them. We don't use it often, but when we need something from backup we had no problem so far. I can only recommend it. **What do you dislike about Keepit?** I have nothing to dislike about KeepIT. It does what I need and it does it very well. **What problems is Keepit solving and how is that benefiting you?** It helps me to sleep well, because I don't need to be scare, that some important data could be loss. That's the purpose and logical benefit. **Official Response from Susan Goeben:** > We're thrilled to hear that you find Keepit user-friendly and easy to implement. Thank you for taking time to review us. Best regards, Susan ### 37. Reliable, dependable, worry-free backup of critical data **Rating:** 4.5/5.0 stars **Reviewed by:** Matt W. | Chief Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Keepit?** Mostly it's just a case of switching it on and it 'just works': M365, D365, Entra ID etc. It just gets on with its job and rarely asks for any attention: exactly how backups should be! Plus the retention period is excellent, as is customer support. **What do you dislike about Keepit?** The restore interface isn't entirely intuitive. For example, doing a forensic mailbox search would ideally be similar to the Outlook experience, so that non-IT people could use it without training. **What problems is Keepit solving and how is that benefiting you?** Accidental/deliberate data loss/corruption - solved by retention periods and versioning. Off-site and off-shore backup - solved by being in a different DC and country. **Official Response from Susan Goeben:** > Hi Matt, We're happy to hear that Keepit is meeting your backup needs and providing excellent customer support. We appreciate your feedback about the restore interface and will take it into consideration for future improvements. Best regards, Susan ### 38. Amer Hussain Tadhamon Capital **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Keepit?** Reliability. The backpack are reliable and available for a long period of time **What do you dislike about Keepit?** So many Distribution notices. I believe keepit can enhance its high availability and have less disruptions **What problems is Keepit solving and how is that benefiting you?** Data restoration **Official Response from Susan Goeben:** > Hi Amer, We appreciate your positive feedback about Keepit's reliability. We understand your concern about the distribution notices and will pass this on to our development team as we are actively working to improve our services. We value your input and thank you for choosing Keepit! Best regards, Susan ### 39. Complete service of 0365 backup **Rating:** 4.5/5.0 stars **Reviewed by:** Nico P. | Jefe de Datacenter, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Keepit?** How easy is to use, totally effective and simple, I like too how many skills it have. **What do you dislike about Keepit?** Reports is a skill for work, so simple and basic that not work for make analysis **What problems is Keepit solving and how is that benefiting you?** I dont need to pay anymore for a licence of backup software like Veeam, and I dont neet to reserv TB on my infrustructure **Official Response from Susan Goeben:** > Hi Nico, We're glad to hear that you find Keepit easy to use and effective. We appreciate your feedback about reporting and we'll take it into consideration for future improvements. Best regards, Susan ### 40. Double backup of cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Andrej T. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Keepit?** Give us second backup possibility but the most important, very simple way to restore deleted files. **What do you dislike about Keepit?** for now I don't have some negative points about Keepit. Expect our expectations. **What problems is Keepit solving and how is that benefiting you?** Give us simple way how to restore deleted files in Google Workspace - Shared Drives **Official Response from Katrine Palsby:** > Hi Andrej Thank you. I'm glad to hear you find it easy to use our restore functionalities - it is really important for us to keep it simple. Best, Katrine from Keepit ### 41. useful and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Diego Z. | Information Systems Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Keepit?** It worked fine and fast when needed to recover several months of mails **What do you dislike about Keepit?** may be we would like more filters options **What problems is Keepit solving and how is that benefiting you?** our managing director deleted for a mistake 6 months of outgoing mails, we recovered entirely **Official Response from Susan Goeben:** > Hi Diego, We're thrilled to hear that Keepit helped you recover your emails quickly and efficiently. Your feedback about wanting more filter options is noted and will be considered for future updates. Best regards, Susan ### 42. Easy setup and recovery **Rating:** 3.5/5.0 stars **Reviewed by:** Brian K. | IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Keepit?** It is easy to recover data from the mailbox - and easy to search in mailbox items. **What do you dislike about Keepit?** Pricing could be lower - a lot of selfdeployable services are available today. **What problems is Keepit solving and how is that benefiting you?** Users that deletes mails by accident. Secure backup of Microsoft tenant **Official Response from Susan Goeben:** > Hi Brian, We're happy to hear that you find Keepit easy to use for data recovery and mailbox item searching. We understand your concern about pricing and will take this feedback into consideration. It's great to hear that Keepit is effectively solving the problem of accidental email deletion and providing secure backup for your Microsoft tenant. Best regards, Susan ### 43. The Backup Solution you will need, if you are running Office 365 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Keepit?** Keepit provides very simplifiyed connection to Office 365 and ensures that our data is being backed up. Only because f keepit we can rest assured that 2 times daily our data is backed up. When a file on the Sharepoint is damaged, and you cant use the version restore, KEEEP IT helps. Thank you! We love you, Keep IT! **What do you dislike about Keepit?** nothing. We love Keepit! Keepit comes with very attractive rates. Thank you! I recommend Keepit to all of the fellows outside, running MS Office 365 enviroments. **What problems is Keepit solving and how is that benefiting you?** KeepIT ensures us a recovery after database mismatch, incident deletion, etc. We are very proud to use KeepIT. **Official Response from Susan Goeben:** > We appreciate your kind words and are delighted to hear that Keepit has been beneficial for your data backup and recovery needs. Thank you for choosing Keepit! Best regards, Susan ### 44. Simple configuration and requires little active management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Keepit?** Keep it is easy to set up and get started. It reliably backs up all our data without user intervention. **What do you dislike about Keepit?** I would like to see a periodic email report showing the metrics of what is backed up. **What problems is Keepit solving and how is that benefiting you?** This product gives us peace of mind that the mission critical data for our business is backed up in case there is a catastrophic event with our primary cloud provider **Official Response from Susan Goeben:** > We're happy to hear that Keepit is providing you with the peace of mind you need for your business data. We'll definitely consider your request for periodic email reports to provide you with more visibility into your backups. If you'd like to discuss your ideas in more detail, please email csteam@keepit.com and your CSM will be in touch. Best regards, Susan ### 45. Gives IT managers a goodnight sleep knowing any lost data can be easily retrieved **Rating:** 4.0/5.0 stars **Reviewed by:** Richard b. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Keepit?** I like that there is very minimal effort required to maintain the backups. **What do you dislike about Keepit?** Nothing comes to mind. From the first year of using it I encountered only a single issue and it is one caused by Microsoft and not KeepIt itself. **What problems is Keepit solving and how is that benefiting you?** It helps us address the risk of data loss, therefore making us compliant to GDPR. **Official Response from Susan Goeben:** > Hi Richard, We're glad to hear that you find Keepit easy to maintain and that it has helped you address the risk of data loss and compliance with GDPR. Best regards, Susan ### 46. excellent backup solution **Rating:** 5.0/5.0 stars **Reviewed by:** Akram K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Keepit?** esay to use and easy to backup and easy to restore **What do you dislike about Keepit?** managing the account getting the information about the account and restore backup to other location **What problems is Keepit solving and how is that benefiting you?** getting infromation about the number of license used **Official Response from Susan Goeben:** > Hi Akram, Thank you for taking the time to share your thoughts, it’s aways good to hear from another happy customer. We’d love to schedule a call and give you a complete tour of the service so you can get the most out of it. Please email csteam@keepit.com and your CSM will be in touch to set up a meeting. Best regards, Susan ### 47. It does what it says on the box ! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Keepit?** Its simplicity of use and ease of setup. **What do you dislike about Keepit?** The one thing that I would like to see is more options around the amount of backup points. **What problems is Keepit solving and how is that benefiting you?** 365 and Azure Backup **Official Response from Susan Goeben:** > Thank you for your positive feedback about Keepit's simplicity and ease of setup. We understand your desire for more options around backup points, and we'll make sure to pass that along to our development team. We're happy to hear that Keepit is solving your 365 and Azure Backup needs. Best regards, Susan ### 48. Great backup for O365 and Entra with some flaws **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Keepit?** Quick cloud backup, fast restores, simple to use, no downtime yet, possible to backup Entra ID, pricing is good and we have backup all the way back from when we signed up **What do you dislike about Keepit?** UI is almost too simple (features "hidden"), SSO could be better implemented, **What problems is Keepit solving and how is that benefiting you?** Backup of MS365 data, ease of restoring data, backup is perpetual **Official Response from Susan Goeben:** > Thank you for sharing your positive experience with Keepit. Simplicity is one of our core values at Keepit and we try hard to get the balance between functionality and simplicity right. We’d love to hear a bit more about your ideas for our platform. If you would like to continue the conversation, please email csteam@keepit.com and your CSM will be in touch. Best, Susan ### 49. CIO **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Keepit?** It is comprised of all functionalities we need. **What do you dislike about Keepit?** Not aware of it, When we need sth, support is capable to do it (one time occurence till now) **What problems is Keepit solving and how is that benefiting you?** The main as M365 backup **Official Response from Susan Goeben:** > Thank you for your feedback, and it's great to hear that Keepit meets your M365 backup needs. Best regards, Susan ### 50. Keepit usage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Keepit?** Easy of use. No rentention limit. No size limit. **What do you dislike about Keepit?** Limitations to create roles with specific privileges **What problems is Keepit solving and how is that benefiting you?** With Keepit we are able to backup our O365 data and access it if a O365 outage occurs. **Official Response from Susan Goeben:** > Thank you for reviewing our service. We’d love to speak to you and go over the user roles that we have and hear your thoughts about what could be added to improve our service for you. If you are interested in learning more, please email csteam@keepit.com and your CSM will be in touch. Best regards, Susan ## Keepit Discussions - [What is Keepit used for?](https://www.g2.com/discussions/what-is-keepit-used-for) - 1 comment - [View Keepit pricing details and edition comparison](https://www.g2.com/products/keepit/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+15%3A05%3A19+-0500&secure%5Bsession_id%5D=92712e53-a00e-4aa2-a973-85ab52ccd12c&secure%5Btoken%5D=09e8bd098ec9af8b489c60404a30df5dc820ea849a13f3d8419074aef305b847&format=llm_user) ## Keepit Integrations - [GitHub](https://www.g2.com/products/github/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## Keepit Features **Functionality** - Storage Capacity - Remote Backup - Versioning **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - SaaS Application Variety - Storage Formats **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - File Sharing - Security Standards - Encrypted Storage **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - SaaS Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Keepit Alternatives - [AvePoint Confidence Platform](https://www.g2.com/products/avepoint-confidence-platform/reviews) - 4.5/5.0 (122 reviews) - [Druva Data Security Cloud](https://www.g2.com/products/druva-data-security-cloud/reviews) - 4.7/5.0 (728 reviews) - [Salesforce Backup & Recover](https://www.g2.com/products/salesforce-backup-recover/reviews) - 4.6/5.0 (401 reviews)