Keepit Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users admire the ease of use of Keepit, appreciating its intuitive interface and hassle-free management of backups. (24 mentions)

Users praise the easy setup of Keepit, enabling quick backups and restores without technical hassle. (17 mentions)

Users value the reliability of Keepit, ensuring secure access to documents and peace of mind regarding data safety. (16 mentions)

Users value Keepit's highly secure cloud backup, which complies with data protection standards and ensures data safety. (13 mentions)

Users value the quick and straightforward restore functionality, making data recovery hassle-free and efficient. (13 mentions)

Users face backup issues with Keepit, highlighting the need for improved functionality and better support options. (3 mentions)

Users find the complexity of the console challenging, struggling with navigation and file retrieval difficulties. (3 mentions)

Users find the difficult navigation of Keepit frustrating, often making it hard to retrieve files quickly. (2 mentions)

Users find Keepit expensive, particularly for comprehensive feature access and user backup costs. (2 mentions)

Users find it disappointing that Keepit lacks backup options for specific systems like Microsoft Business Central ERP. (2 mentions)

5 Pros or Advantages of Keepit

1. Ease of Use

Users admire the ease of use of Keepit, appreciating its intuitive interface and hassle-free management of backups.

See 24 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Cloud Backup solution for your MS 365 you can trust"

What do you like about Keepit?

Secure, Fast and extremely, extremely easy to use. It WORKS. You start it and you just forget it...! It needs nothing from you

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"KeepIT offers a seamless, user-friendly backup experience with outstanding customer support."

What do you like about Keepit?

As an administrator managing backup and data protection solutions across multiple systems, KeepIT has been a game-changer in terms of usability and su

2. Easy Setup

Users praise the easy setup of Keepit, enabling quick backups and restores without technical hassle.

See 17 mentions

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Sebastian W.

Enterprise (> 1000 emp.)

4.5/5

"Quick Setup with Robust Backup Solutions, But Pricey"

What do you like about Keepit?

I like that Keepit provides an immediate solution for enabling immutable backups of our cloud data. It's very quick and easy to enable, which meant we

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful tool to keep data safe and always available"

What do you like about Keepit?

We found very useful for NIS2 the audit log

3. Reliability

Users value the reliability of Keepit, ensuring secure access to documents and peace of mind regarding data safety.

See 16 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"With keepit you have the piece of mind your info is always recoverable."

What do you like about Keepit?

I love it because it gives me peace of mind: no matter what document or email I lose, I can always find it in there. It’s easy to use, and I can grant

Stefaan R.

Enterprise (> 1000 emp.)

4.0/5

"Excellent Service and Reliable Office 365 Backup Solution"

What do you like about Keepit?

Great service, you can contact them directly and are eager to help. Good, stable product.

4. Data Security

Users value Keepit's highly secure cloud backup, which complies with data protection standards and ensures data safety.

See 13 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable and functional backup for MS365 data"

What do you like about Keepit?

Cloud-to-cloud backup of MS365 including exchange and OneDrive. Easy to configure, easy to restore. Single file restore is terrific. Security features

Rafael A.

Mid-Market (51-1000 emp.)

5.0/5

"Provides secure and easily accessible cloud data backup and recovery"

What do you like about Keepit?

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups withou

5. Restore Functionality

Users value the quick and straightforward restore functionality, making data recovery hassle-free and efficient.

See 13 mentions

See Related User Reviews

Andy C.

Mid-Market (51-1000 emp.)

5.0/5

"Simplicity Meets Robust Backup for M365 Security"

What do you like about Keepit?

I think the simplicity of Keepit is great; the setup was very simple. When I need to use it, the interface is really straightforward and simple to use

Rafael A.

Mid-Market (51-1000 emp.)

5.0/5

"Provides secure and easily accessible cloud data backup and recovery"

What do you like about Keepit?

Keepit is a very easy-to-use tool for both creating and restoring backups. The interface is intuitive and allows users to easily set up backups withou

5 Cons or Disadvantages of Keepit

1. Backup Issues

Users face backup issues with Keepit, highlighting the need for improved functionality and better support options.

See 3 mentions

See Related User Reviews

Jeremy M.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and Easy to Use, But Needs Better Integrations and Support"

What do you dislike about Keepit?

Integrations could be better. We also do not like the chat style customer support. The Litigation hold backup functionality needs improved. I al

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Intuitive and user-friendly interface"

What do you dislike about Keepit?

You cannot apply different backup rules to different business units or departments.

2. Complexity

Users find the complexity of the console challenging, struggling with navigation and file retrieval difficulties.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Meets all the expectations I had in reference to the backing of 365"

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find.

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Technician with reviewing duty."

What do you dislike about Keepit?

Sometimes I feel like these setup are a bit to complicated.

3. Difficult Navigation

Users find the difficult navigation of Keepit frustrating, often making it hard to retrieve files quickly.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Meets all the expectations I had in reference to the backing of 365"

What do you dislike about Keepit?

The complexity of the console, when I want to retrieve a file, mail or other, it is very difficult to get to what I want to find.

Manav S.

Small-Business (50 or fewer emp.)

3.5/5

"Keepit is great for document recovery"

What do you dislike about Keepit?

User interface is a bit dated. I think if the interface was easier to navigate through, it would save some time.

4. Expensive

Users find Keepit expensive, particularly for comprehensive feature access and user backup costs.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"With keepit you have the piece of mind your info is always recoverable."

What do you dislike about Keepit?

Its costy especially if you need to use its full features

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use back up solution for M365"

What do you dislike about Keepit?

The licensing is quite expensive if you need to back up all users

5. Lack of Backup

Users find it disappointing that Keepit lacks backup options for specific systems like Microsoft Business Central ERP.

See 2 mentions

See Related User Reviews

Peter K.

Mid-Market (51-1000 emp.)

5.0/5

"Keepit makes me smile each time we have a restore task"

What do you dislike about Keepit?

Not sure there are things that I dislike about Keepit, but it is "sad" that they haven't yet developed the option to backup Microsoft Business Central

Alex B.

Small-Business (50 or fewer emp.)

5.0/5

"Great product!"

What do you dislike about Keepit?

I wish there was a more a-la-carte model. We only need to backup our public folder.

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Verified User in Management Consulting

Small-Business (50 or fewer emp.)

Updated 6/18/2025

Originally submitted 2/20/2025

"We did not face any challenges with backup service."

5/5

What do you like best about Keepit?

Cooperative and friendly team, ease of use and customer support. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Nothing to be mentioned............................... Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

We're glad to hear that you found our team cooperative and friendly, and that you appreciate our ease of use and customer support.

Best regards,

Susan

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Financial Services

Small-Business (50 or fewer emp.)

2/13/2025

"Very nice experience"

5/5

What do you like best about Keepit?

Keepit is a reliable cloud backup, easy to use with strong data protection features, known for quick recovery. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

No reason to dislike it until now. The product is good for our requirements. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

We're delighted to hear that Keepit is working well for your business! Thank you for highlighting the reliability, ease of use, and strong data protection features. We're committed to providing the best cloud backup solution and ensuring business continuity, regulatory compliance, and protection against data loss and ransomware. Thank you for choosing Keepit!

Best regards,

Susan

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Furniture

Mid-Market (51-1000 emp.)

7/11/2024

"Experience with KeepIT"

4.5/5

What do you like best about Keepit?

KeepIT is keeping step with modern technology. Solution is very user friendly and simple to implement it. Configuration is simple and it can be done in minutes. We have all backups accessible 24/7 and if we need some restores, it is about a few clicks. You can restore one file, email or entire SharePoint site. I already saw some other kinds of similar solutions, but working with KeepIT is very pleasant. Support is useful when you need them. We don't use it often, but when we need something from backup we had no problem so far. I can only recommend it. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

I have nothing to dislike about KeepIT. It does what I need and it does it very well. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

We're thrilled to hear that you find Keepit user-friendly and easy to implement. Thank you for taking time to review us.

Best regards,

Susan

Current UserValidated ReviewerIncentivizedSource: Seller invite

Matt W.

Chief Technology Officer

Mid-Market (51-1000 emp.)

7/11/2024

"Reliable, dependable, worry-free backup of critical data"

4.5/5

What do you like best about Keepit?

Mostly it's just a case of switching it on and it 'just works': M365, D365, Entra ID etc. It just gets on with its job and rarely asks for any attention: exactly how backups should be! Plus the retention period is excellent, as is customer support. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

The restore interface isn't entirely intuitive. For example, doing a forensic mailbox search would ideally be similar to the Outlook experience, so that non-IT people could use it without training. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Matt,

We're happy to hear that Keepit is meeting your backup needs and providing excellent customer support. We appreciate your feedback about the restore interface and will take it into consideration for future improvements.

Best regards,

Susan

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Banking

Small-Business (50 or fewer emp.)

2/19/2025

"Amer Hussain Tadhamon Capital"

5/5

What do you like best about Keepit?

Reliability. The backpack are reliable and available for a long period of time Review collected by and hosted on G2.com.

What do you dislike about Keepit?

So many Distribution notices. I believe keepit can enhance its high availability and have less disruptions Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Amer,

We appreciate your positive feedback about Keepit's reliability. We understand your concern about the distribution notices and will pass this on to our development team as we are actively working to improve our services. We value your input and thank you for choosing Keepit!

Best regards,

Susan

Validated ReviewerIncentivizedSource: Seller invite

Nico P.

Jefe de Datacenter

Mid-Market (51-1000 emp.)

7/11/2024

"Complete service of 0365 backup"

4.5/5

What do you like best about Keepit?

How easy is to use, totally effective and simple, I like too how many skills it have. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Reports is a skill for work, so simple and basic that not work for make analysis Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Nico,

We're glad to hear that you find Keepit easy to use and effective. We appreciate your feedback about reporting and we'll take it into consideration for future improvements.

Best regards,

Susan

Current UserValidated ReviewerIncentivizedSource: Seller invite

Andrej T.

IT Manager

Mid-Market (51-1000 emp.)

Updated 7/11/2024

Originally submitted 2/15/2023

"Double backup of cloud"

4.5/5

What do you like best about Keepit?

Give us second backup possibility but the most important, very simple way to restore deleted files. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

for now I don't have some negative points about Keepit. Expect our expectations. Review collected by and hosted on G2.com.

Response from Katrine Palsby of Keepit

Hi Andrej

Thank you. I'm glad to hear you find it easy to use our restore functionalities - it is really important for us to keep it simple.

Best, Katrine from Keepit

Current UserValidated ReviewerIncentivizedSource: Seller invite

Diego Z.

Information Systems Director

Mid-Market (51-1000 emp.)

7/26/2024

"useful and easy to use"

5/5

What do you like best about Keepit?

It worked fine and fast when needed to recover several months of mails Review collected by and hosted on G2.com.

What do you dislike about Keepit?

may be we would like more filters options Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Diego,

We're thrilled to hear that Keepit helped you recover your emails quickly and efficiently. Your feedback about wanting more filter options is noted and will be considered for future updates.

Best regards,

Susan

Current UserValidated ReviewerIncentivizedSource: Seller invite

Brian K.

IT manager

Small-Business (50 or fewer emp.)

7/11/2024

"Easy setup and recovery"

3.5/5

What do you like best about Keepit?

It is easy to recover data from the mailbox - and easy to search in mailbox items. Review collected by and hosted on G2.com.

What do you dislike about Keepit?

Pricing could be lower - a lot of selfdeployable services are available today. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

Hi Brian,

We're happy to hear that you find Keepit easy to use for data recovery and mailbox item searching. We understand your concern about pricing and will take this feedback into consideration. It's great to hear that Keepit is effectively solving the problem of accidental email deletion and providing secure backup for your Microsoft tenant.

Best regards,

Susan

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Insurance

Mid-Market (51-1000 emp.)

5/3/2024

"The Backup Solution you will need, if you are running Office 365"

5/5

What do you like best about Keepit?

Keepit provides very simplified connection to Office 365 and ensures that our data is being backed up. Only because of Keepit we can rest assured that 2 times daily our data is backed up. When a file on the SharePoint is damaged, and you can't use the version restore, KEEP IT helps. Thank you! We love you, Keep IT! Review collected by and hosted on G2.com.

What do you dislike about Keepit?

nothing. We love Keepit! Keepit comes with very attractive rates. Thank you! I recommend Keepit to all of the fellows outside, running MS Office 365 environments. Review collected by and hosted on G2.com.

Response from Susan Goeben of Keepit

We appreciate your kind words and are delighted to hear that Keepit has been beneficial for your data backup and recovery needs. Thank you for choosing Keepit!

Best regards,

Susan

Current UserValidated ReviewerIncentivizedSource: Seller invite