Kaleyra Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the instant response from the customer support team, which enhances their overall experience with Kaleyra. (1 mentions)

Users express frustration over the missing latest WA features, impacting the overall functionality and execution speed of Kaleyra. (1 mentions)

Users experience slow performance with Kaleyra, noting an execution speed that hinders efficiency and missing features. (1 mentions)

Top Pros or Advantages of Kaleyra

1. Customer Support

Users value the instant response from the customer support team, which enhances their overall experience with Kaleyra.

See 1 mentions

See Related User Reviews

SS

Shobhit S.

Mid-Market (51-1000 emp.)

3.5/5

"The customer team is engaging but the support team execution is a bit slow."

What do you like about Kaleyra?

The instant response from the customer support team.

Top Cons or Disadvantages of Kaleyra

1. Missing Features

Users express frustration over the missing latest WA features, impacting the overall functionality and execution speed of Kaleyra.

See 1 mentions

See Related User Reviews

SS

Shobhit S.

Mid-Market (51-1000 emp.)

3.5/5

"The customer team is engaging but the support team execution is a bit slow."

What do you dislike about Kaleyra?

The execution speed is slow and some latest WA features are missing

2. Slow Performance

Users experience slow performance with Kaleyra, noting an execution speed that hinders efficiency and missing features.

See 1 mentions

See Related User Reviews

SS

Shobhit S.

Mid-Market (51-1000 emp.)

3.5/5

"The customer team is engaging but the support team execution is a bit slow."

What do you dislike about Kaleyra?

The execution speed is slow and some latest WA features are missing

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AJ

Anand J.

Program Manager

Education Management

Mid-Market (51-1000 emp.)

12/14/2021

"Loved It!!"

4/5

What do you like best about Kaleyra?

I liked the user interface of the application. Application is very easy to use and prices are affordable. I liked the flow builder in the voice channel were we can easily build without any IT help. Review collected by and hosted on G2.com.

What do you dislike about Kaleyra?

The approval rate is quite complicated for WhatsApp and Google business channels. Of course, it ends with a third party like Facebook or Google but still, the kaleyra team may help their customers to get verified. Review collected by and hosted on G2.com.

Recommendations to others considering Kaleyra:

I advise going with Kaleyra because of the price they offer and the customer support they give. We received an on-time resolution for all our queries on time and the prices were really helpful for Nonprofit organizations like us. Review collected by and hosted on G2.com.

What problems is Kaleyra solving and how is that benefiting you?

We are resolving the issue of marketing tools. We have sent multiple reminders to our donors/supporters every month about their sponsorships. Now we can send directly to their WhatsApp number with the help from Kaleyra at an affordable price. Review collected by and hosted on G2.com.

MK

Muhsin K.

Customer Retention Associate

Small-Business (50 or fewer emp.)

2/8/2022

"Best platform for SMS & WhatsApp messaging"

5/5

What do you like best about Kaleyra?

I mostly use SMS & WhatsApp messaging with Kaleyra. Review collected by and hosted on G2.com.

What do you dislike about Kaleyra?

it will take some more time to generate the report. Review collected by and hosted on G2.com.

UF

Verified User in Food Production

Small-Business (50 or fewer emp.)

2/8/2022

"Best software for using sms & whatsapp messaging"

5/5

What do you like best about Kaleyra?

Their dashboard is very simple and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Kaleyra?

there are some complications about the remaining balance count showing Review collected by and hosted on G2.com.

SK

Srawan K.

Chief Operations Officer

Small-Business (50 or fewer emp.)

4/15/2021

"Good price, not-so-good delivery effectiveness"

2/5

What do you like best about Kaleyra?

Used it in early phases when the number of users was less. The decision was based on pricing primarily - relatively cheap compared to prominent brand-name alternatives. Also, the Account Management team was proactive (we had a dedicated Manager) when it came to assisting in delivery issues, and payments, Review collected by and hosted on G2.com.

What do you dislike about Kaleyra?

When the number of SMSes runs into thousands/day, the delivery effectiveness became a big concern. Though deliveries didn't happen, the dashboard showed that the delivery occurred. We tried working with Account Managers in having issues rectified but didn't yield improvements. Review collected by and hosted on G2.com.