--- title: Kaleyra Reviews meta\_title: 'Kaleyra Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 14 reviews by the users' company size, role or industry to find out how Kaleyra works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 14 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Kaleyra Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **instant response** from Kaleyra's customer support team, enhancing their overall experience and satisfaction. [(1 mentions)](https://www.g2.com/products/kaleyra/reviews?filters%5Bsentiment_snippet%5D=1936972&qs=pros-and-cons#reviews) Users are frustrated with the **missing latest WA features** and report issues with the slow execution speed. [(1 mentions)](https://www.g2.com/products/kaleyra/reviews?filters%5Bsentiment_snippet%5D=1936976&qs=pros-and-cons#reviews) Users report **slow performance** with Kaleyra, leading to frustration and missing some latest WhatsApp features. [(1 mentions)](https://www.g2.com/products/kaleyra/reviews?filters%5Bsentiment_snippet%5D=1936973&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Kaleyra ##### 1. Customer Support Users value the **instant response** from Kaleyra's customer support team, enhancing their overall experience and satisfaction. [ See 1 mentions ](https://www.g2.com/products/kaleyra/reviews?filters%5Bsentiment_snippet%5D=1936972&qs=pros-and-cons#reviews) See Related User Reviews ![Shobhit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhit S.") SS Shobhit S. Mid-Market (51-1000 emp.) 3.5/5 "The customer team is engaging but the support team execution is a bit slow." What do you like about Kaleyra? The instant rsponse from the customer support team. ### Top Cons or Disadvantages of Kaleyra ##### 1. Missing Features Users are frustrated with the **missing latest WA features** and report issues with the slow execution speed. [ See 1 mentions ](https://www.g2.com/products/kaleyra/reviews?filters%5Bsentiment_snippet%5D=1936976&qs=pros-and-cons#reviews) See Related User Reviews ![Shobhit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhit S.") SS Shobhit S. Mid-Market (51-1000 emp.) 3.5/5 "The customer team is engaging but the support team execution is a bit slow." What do you dislike about Kaleyra? The execution speed is slow and some latest WA features are missing ##### 2. Slow Performance Users report **slow performance** with Kaleyra, leading to frustration and missing some latest WhatsApp features. [ See 1 mentions ](https://www.g2.com/products/kaleyra/reviews?filters%5Bsentiment_snippet%5D=1936973&qs=pros-and-cons#reviews) See Related User Reviews ![Shobhit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhit S.") SS Shobhit S. Mid-Market (51-1000 emp.) 3.5/5 "The customer team is engaging but the support team execution is a bit slow." What do you dislike about Kaleyra? The execution speed is slow and some latest WA features are missing ## Top-Rated Alternatives [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Vonage Communications APIs](https://images.g2crowd.com/uploads/product/hd_favicon/2e3d95995bfd345d17b179df3141db83/vonage-communications-apis.svg "Vonage Communications APIs") Vonage Communications APIs 4.2/5(404) ](https://www.g2.com/products/vonage-communications-apis/reviews) [ ![Plivo](https://images.g2crowd.com/uploads/product/hd_favicon/0219be4caa38f6525d39454d85265b89/plivo.svg "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ View All Alternatives ](https://www.g2.com/products/kaleyra/competitors/alternatives) ![Anand J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anand J.") AJ Anand J. Program Manager Education Management Mid-Market (51-1000 emp.) 12/14/2021 "Loved It!!" 4/5 What do you like best about Kaleyra? I liked the user interface of the application. Application is very easy to use and prices are affordable. I liked the flow builder in the voice channel were we can easily build without any IT help. Review collected by and hosted on G2.com. What do you dislike about Kaleyra? The approval rate is quite complicated for WhatsApp and Google business channels. Of course, it ends with a third party like Facebook or Google but still, the kaleyra team may help their customers to get verified. Review collected by and hosted on G2.com. Recommendations to others considering Kaleyra: I advise going with Kaleyra because of the price they offer and the customer support they give. We received an on-time resolution for all our queries on time and the prices were really helpful for Nonprofit organizations like us. Review collected by and hosted on G2.com. What problems is Kaleyra solving and how is that benefiting you? We are resolving the issue of marketing tools. We have sent multiple reminders to our donors/supporters every month about their sponsorships. Now we can send directly to their WhatsApp number with the help from Kaleyra at an affordable price. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Muhsin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhsin K.") MK Muhsin K. Customer Retention Associate Small-Business (50 or fewer emp.) 2/8/2022 "Best platform for SMS & WhatsApp messaging" 5/5 What do you like best about Kaleyra? I mostly use SMS & WhatsApp messaging with Kaleyra. Review collected by and hosted on G2.com. What do you dislike about Kaleyra? it will take some more time to generate the report. Review collected by and hosted on G2.com. What problems is Kaleyra solving and how is that benefiting you? it's very easy to integrate with CRM softwares. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") UF Verified User in Food Production Small-Business (50 or fewer emp.) 2/8/2022 "Best software for using sms & whatsapp messaging" 5/5 What do you like best about Kaleyra? Their dashboard is very simple and easy to understand. Review collected by and hosted on G2.com. What do you dislike about Kaleyra? there are some complications about the remaining balance count showing Review collected by and hosted on G2.com. What problems is Kaleyra solving and how is that benefiting you? We have been using Kaleyra for SMS & WhatsApp messaging Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Srawan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srawan K.") SK Srawan K. Chief Operations Officer Small-Business (50 or fewer emp.) 4/15/2021 "Good price, not-so-good delivery effectiveness" 2/5 What do you like best about Kaleyra? Used it in early phases when the number of users was less. The decision was based on pricing primarily - relatively cheap compared to prominent brand-name alternatives. Also, the Account Management team was proactive (we had a dedicated Manager) when it came to assisting in delivery issues, and payments, Review collected by and hosted on G2.com. What do you dislike about Kaleyra? When the number of SMSes runs into thousands/day, the delivery effectiveness became a big concern. Though deliveries didn't happen, the dashboard showed that the delivery occurred. We tried working with Account Managers in having issues rectified but didn't yield improvements. Review collected by and hosted on G2.com. What problems is Kaleyra solving and how is that benefiting you? We used it to send Transactional SMSes. Review collected by and hosted on G2.com. 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