I liked that the product definitely worked and had most of the options that we were looking for when evaluating other products. We really liked the price, well before they were bought by a new company and jacked it up like 400%. When I evaluated other companies to replace this one, again they do tick a lot of boxes, so that is surely a positive. The only one was not doing encrypted file storage like I wanted. You can setup a PGP key pair to encrypt specific files for specific vendors, but that key management is a complete nightmare. Review collected by and hosted on G2.com.
Program-wise: the UI is not great in the web browser having odd quirks, it is Java-based which as a security person I do not love. The customer service before was also much to be desired. I cannot even begin to tell you how unhappy we are with this company right now. We had a renewal date that was like 1 week away, and they dropped in and told us they were giving us more options we did not use and charging us around 400% more than before. Sure, we could have switched over to a new program and not paid that extra money, but they gave us almost no time to even switch. The Sales people that let us know all this said, they would give us some time to switch if needed, but would not commit to any timeframe. How many orgs can switch out an SFTP in less than a month, what about 2? The topper is that we were hoping for just a year locked in at this 400% fleecing, but they required us to do 3 years. Stay away from this shady company. They may make the product better with all the money they just took from us and assuming every other active subscriber, but they may not. Review collected by and hosted on G2.com.
