# What is plan to improve support model?

JSCAPE MFT Server is a platform-independent managed file transfer server that centralizes all of your file transfer processes into a single easy-to-use application. JSCAPE secure MFT Server supports all major file transfer protocols including AS2, FTP/S, SFTP, SCP, HTTP/S, WebDAV and AFTP (Accelerated File Transfer Protocol).

##### Post Metadata
- Posted at: over 5 years ago
- Author title: AWS Solution Architect
- Net upvotes: 1


## Comments
### Comment 1

Hi Chetan, 

Thanks for asking about our support model. We know how important it is for our customers to quickly get guidance and fixes from a team of JSCAPE experts. All JSCAPE customers can now contact our support team via phone, email or support portal. We also offer 24/7 phone support for SEV-1 issues and 24/5 phone support for all other support issues. Please reach out to the JSCAPE support team with any issues you have to experience our new support experience. 


The JSCAPE Team

##### Comment Metadata
- Posted at: over 5 years ago
- Author title: Marketing Communications
- Net upvotes: 1



## Related Product
[JSCAPE MFT Server](https://www.g2.com/products/jscape-mft-server/reviews)

## Related Category
[Managed File Transfer (MFT)](https://www.g2.com/categories/managed-file-transfer-mft)

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