---
title: jrni Reviews
meta_title: 'jrni Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 23 reviews by the users' company size, role or industry to
  find out how jrni works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 23
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---

# jrni Reviews
**Vendor:** JRNI  
**Category:** [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 23
## About jrni
jrni is the in-person experience platform for enterprise brands. We help leading retailers, financial services providers, educational institutions, and more convert more of their foot traffic and digital traffic into revenue-driving interactions; through smart, scalable appointment scheduling, queue management, and event booking. Our platform replaces siloed tools with one unified solution for engaging customers in the moments that matter; whether it’s a one-to-one consultation, a one-to-many event, or an optimized walk-in experience. From storefront to branch, jrni helps organizations create seamless, personalized journeys that meet customer expectations and deliver measurable business impact. Appointments Turn interest into action with branded, conversion-optimized booking journeys. jrni Appointments makes it easy for customers to self-schedule with the right staff, at the right time, in the right channel; while your team gets the tools they need to manage, prep, and deliver consistent one-to-one experiences. Events Power large-scale engagement with flexible, scalable events infrastructure. From product launches to local workshops, jrni Events supports digital and in-person registration, attendee management, and post-event follow-up; all from a single dashboard. Virtual Queuing Eliminate the uncertainty of waiting. With jrni’s intelligent queue management, walk-in customers can join lines remotely, track their status in real-time, and even shift to a future appointment if needed; increasing satisfaction and reducing drop-off. Analytics Track the impact of every interaction. jrni Analytics gives you visibility into scheduling trends, attendance rates, wait times, revenue attribution, and staff utilization; so you can optimize performance across every channel and location. Connectors &amp; Extensibility Built for enterprise IT teams, jrni integrates with your existing tech stack; from CRMs to calendars to workforce tools. With RESTful APIs, prebuilt connectors, and a flexible extensibility framework, jrni is ready to scale and adapt to your unique requirements. The result? Fewer missed opportunities. More booked moments. And a smarter, more profitable in-person experience every time.



## jrni Pros & Cons
**What users like:**

- Users commend JRNI for its **exceptional customer support** , praising quick solutions and attentive service throughout their experience. (11 reviews)
- Users value the **streamlined appointment scheduling** of JRNI, enhancing efficiency for both teams and customers. (7 reviews)
- Users praise JRNI&#39;s **exceptional customer service** , highlighting responsiveness, knowledge, and dedication to user success. (7 reviews)
- Users commend the **exceptional support** from JRNI, praising their responsiveness and dedication to facilitating a smooth experience. (7 reviews)
- Users commend the **responsive support** from JRNI, praising their proactive approach and dedication to client success. (7 reviews)
- Ease of Use (6 reviews)
- Easy Scheduling (6 reviews)
- Easy Setup (6 reviews)
- Integrations (6 reviews)
- Journey Management (6 reviews)

**What users dislike:**

- Users find the **slow update rollouts** frustrating, as they disrupt established systems and require extra setup time. (2 reviews)
- Users express frustration over the **inability to delete holidays in bulk** , complicating calendar management in JRNI. (1 reviews)
- Users face **access issues due to complex firewall settings** , hindering navigation to crucial admin configuration pages. (1 reviews)
- Users find **email communication challenging** for resolving technical issues, preferring direct support for better problem-solving. (1 reviews)
- Users find **error handling challenging** , as resolving technical issues via email lacks the clarity of direct communication. (1 reviews)
- Integration Challenges (1 reviews)
- Integration Issues (1 reviews)
- Limited Features (1 reviews)
- Login Issues (1 reviews)
- Missing Features (1 reviews)

## jrni Reviews
  ### 1. A Key Partner in Managing Customer Experience at Scale

**Rating:** 5.0/5.0 stars

**Reviewed by:** Fiona H. | Store Technology Services Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 27, 2025

**What do you like best about jrni?**

JRNI has enabled us to streamline queue management, optimise staffing schedules, and enhance customer experience during peak periods. With their seamless booking tools and real-time scheduling capabilities, we’ve been able to better manage customer expectations and maintain our high standards of service. What sets JRNI apart is their faultless support and consultancy—consistently proactive, responsive, and insightful.

**What do you dislike about jrni?**

Nothing, JRNI have taken the time to understand our business and our ways of working.   They take our feedback on board and use this to enhance their products.

**What problems is jrni solving and how is that benefiting you?**

JRNI allows us to manage our customers experience and expectations by giving us the tools to let them queue or book.  We have products that are in very high demand and it would cause chaos if customers didn't have the ability to book themselves into a queue or prebook a booking slot.  The bookings have been particularly helpful where we have neuro diverse customers and VIP's and have resulted in a reduction in complaints.

  ### 2. JRNI is a great product to support our business needs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lara A. | Virtual Design Services Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 06, 2025

**What do you like best about jrni?**

It offers a very flexible and customizable platform that works really well to support our business. They have done a really good job of continuing to improve their product over the years, seek their customers opinions about what they value and would like to see. The Account manager support and Professional services team has done a really great job of meeting our needs and supporting us through our own evolution of how to maximize the utilize of JRNI in our business.

**What do you dislike about jrni?**

Sometimes the ticket/support side can be challenging. although  it has improved greatly, problem solving such specific technical bugs or issues can be very hard to work through over email rather then being able to talk to someone and explain what is happening.

**What problems is jrni solving and how is that benefiting you?**

It is supporting our entire appointment booking system which stretches across many business areas including customer facing and non customer facing locations.

  ### 3. JRNI enhances customer engagement through smart scheduling

**Rating:** 4.5/5.0 stars

**Reviewed by:** Guillermo E. | Associate, Application Development, Enterprise (> 1000 emp.)

**Reviewed Date:** April 29, 2025

**What do you like best about jrni?**

Easy for customers to set up an appointment with bankers and meeting sessions through different channels, allowing bankers to tailor interactions based on customer profiles, products and preferences.
As a feature JRNI provides actionable data on appointment volumes, customer behavior and service performance.
JRNI customer support is responsive and very committed with customers replying quickly and proactively to all our needs.

**What do you dislike about jrni?**

A downside working from USA has been the time zone as they are located in London, but most of the times they adapt.

**What problems is jrni solving and how is that benefiting you?**

Allows customers to schedule appointments 24/7 with real time availability and automates confirmation and reminders. Also provide an event registration system that automates sign-ups managing capacity and integrates with calendars.
Smart appointment assignation based on staff skills, location and availability minimizing idle time.
Also offers robust analytics to monitor appointments optimizing resources and tracking outcomes.

  ### 4. Efficient Scheduling for In-Store and Online Experiences

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2025

**What do you like best about jrni?**

We use JRNI Studio to manage both in-store and online appointment bookings. The program is easy to navigate, and making updates or changes is simple. It offers a wide range of features for appointments and events as well as other customer experiences. Overall JRNI helps us streamline appointment scheduling across channels, improving both team efficiency and customer experience.  JRNI’s support team is also quick to provide solutions and answer any questions, which makes a big difference.

**What do you dislike about jrni?**

There’s not much to dislike, but updates and new features can take a while to roll out.

**What problems is jrni solving and how is that benefiting you?**

JRNI helps us centralize and manage appointment bookings across both in-store and online channels, reducing manual scheduling errors and increasing operational efficiency. It supports a seamless customer experience by allowing flexible scheduling options and automating confirmations and reminders. This has improved guest show-up rates, reduced no-shows, and freed up time for team members to focus on delivering better service.

  ### 5. A good product and a great experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Camille B. | Chef de projet MOA Banque, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2025

**What do you like best about jrni?**

I had the pleasure of collaborating with the JRNI team for four years during my time at a bank in I had the pleasure of working closely with the JRNI team for four years while I was with a bank in Ireland. Our branch staff relied on the platform to handle customer bookings and plan their day-to-day activities. When I first arrived, the tool wasn’t perfectly suited to our needs, but thanks to the team's openness and support, we were able to tailor it significantly. They were always responsive and proactive in implementing our suggestions. I would wholeheartedly recommend working with them.

**What do you dislike about jrni?**

Not much to complain about! I had a great experience working with the team. If I were to nitpick, I would say that some minor feature updates took a bit longer than expected to be delivered.

**What problems is jrni solving and how is that benefiting you?**

I am no longer working at the bank but back in the day, it allowed our branch teams and customer centre agents to manage their schedules and receive customer bookings for face to face or telephone appointments.

  ### 6. Regional Manager, Leading Credit Union in Western US

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.)

**Reviewed Date:** April 28, 2025

**What do you like best about jrni?**

JRNI was a game changer for our organization. We went from the “dark ages” of sticky notes and paper schedules to a fully digital, streamlined appointment booking experience for both our team and our members. The ease of integration was impressive, and the JRNI team brought forward-thinking solutions to the table at every stage. Their hands-on support through rollout and adoption made a huge impact, ensuring both our employees and members embraced the new system with confidence. Couldn’t have asked for a better partner in this transition.

**What do you dislike about jrni?**

Honestly, my only complaint is that we didn’t ditch the sticky notes and partner with JRNI sooner.

**What problems is jrni solving and how is that benefiting you?**

One of our biggest operational headaches was managing member appointments and in-branch traffic flow. We were constantly dealing with missed appointments, overbooked times, and no reliable way to track member visit patterns or adjust staffing to meet demand. Scheduling was done on sticky notes and whiteboards, and we had no digital queue management system for our platform desks — which often led to frustrated members waiting around with no clear sense of timing or order.

When we implemented JRNI, it completely changed the game. The appointment tool gave us real-time scheduling, visibility into daily traffic flow, and allowed us to optimize staffing based on actual member trends. Their digital queue management feature cleaned up our platform help process, reducing wait times and confusion while improving the overall member experience. What used to be a daily operational challenge became a seamless, trackable, and efficient process practically overnight.

I’ll say it again — the only regret was not doing this sooner.

  ### 7. Wonderful Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

**Reviewed Date:** April 25, 2025

**What do you like best about jrni?**

I really enjoy our account representative, Luke Sisk. Anytime there is an issue, he steps up and makes sure it gets done. We have wonderful conversations in our meetings and it makes it easier to collaborate and work through anything that we need done or need help with. We are able to bounce ideas off of him and he made the whole process of getting our fitting program started very enjoyable.

Setting up the customer journeys was simple, easy to do, and if we had questions, our team would assist. The past year of our journeys being live, we have seen an influx of customers coming into our stores for golf club fittings all because of this program.

**What do you dislike about jrni?**

The least helpful thing that occurred during our time with JRNI was in 2023. After we set up the customer journeys, made sure everything was working correctly, the system changed. It was stressful and time consuming to get everything set up again in the new system. It would have been better if we were told about the update ahead of time so our resources could be put elsewhere while we were waiting for the update to occur.

**What problems is jrni solving and how is that benefiting you?**

It is assisting in adding a booking option of club fittings in our retail locations. We are able to offer a more personal and professional experience to customers who would like to schedule a club fitting. This allows our employees to capture the correct information that is needed, give the customers a streamlined experience, and we are able to follow up with the customer after their fitting. This program has allowed our stores to have an increase in traffic, sales, and ratings.

  ### 8. Brings a valuable, reliable platform to the table for our members, and the service is a 10!!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda K. | Sr. Analyst Data Science and Business Analytics, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 24, 2025

**What do you like best about jrni?**

We’ve been using the JRNI platform to manage our member appointment bookings, and the experience has been nothing short of excellent. The support is, bar none, the best I’ve encountered—responsive, knowledgeable, and consistently going above and beyond. 

The user interface is clean and intuitive, making it easy for our members to book appointments without any confusion. 

The dashboards are a favorite feature—well-designed, informative, and efficient. And as someone who misses England, I get a little joy every time I see the British English spellings in the platform’s directives and canned reports. It’s a small but charming touch that speaks to their roots.

Lastly, our Technical Account Manager is a standout. Always prompt, professional, and genuinely invested in our success—he regularly goes the extra mile, and we couldn’t be more grateful.

**What do you dislike about jrni?**

The built-in reports are solid. Take note, if you’re customizing them, some familiarity with Oracle, Crystal Reports, or even VS Code will go a long way.

**What problems is jrni solving and how is that benefiting you?**

Our bookings are managed confidently and members often comment on the positive experience in the portal.

  ### 9. Powerful platform for managing appointment scheduling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sergio G. | Chief Operating Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2025

**What do you like best about jrni?**

Ease of Use and Configuration simplifies the setup process. Excellent tool for online appointment scheduling. Integrates easily with our website. Built in Video option is a nice feature to have. Analytics tools provide valuable insight into scheduling trends and staff utilization aiding in performance optimization. Automated confirmations, reminders and follow up communications help reduce no-shows and keep customers informed.

**What do you dislike about jrni?**

We have encountered a couple of instances where our internal firewall settings do not allow access to some of the admin configuration pages.

**What problems is jrni solving and how is that benefiting you?**

Improved Customer Experience  creating a more convenient and personalized 24/7 online booking option helping reduce wait times

  ### 10. Amazing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Fabian D. | Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 24, 2025

**What do you like best about jrni?**

As for now my experience with JRNI had been amazing, if I have any critical situation, they always help our company resolving the matter and my communication with Luke has always been great and with quick responses.

**What do you dislike about jrni?**

I would love for JRNI to have the functionality of Delete holidays from users' calendars in masse and not by individual and location

**What problems is jrni solving and how is that benefiting you?**

the availibity for our clients make appointments

  ### 11. Fantastic platform with powerful features and great usability

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sunil R. | Senior Customer Experience Innovation Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2025

**What do you like best about jrni?**

Jrni is a brilliant platform with a user-friendly interface and a wide range of useful features that help streamline scheduling, customer engagement, and service management. It’s intuitive, reliable, and adds real value to our operations.

**What do you dislike about jrni?**

The version we used had limited API capabilities, which made deeper integrations with some of our existing systems a bit restrictive.

**What problems is jrni solving and how is that benefiting you?**

We used jrni to schedule calls between buyers and sellers during the conveyancing process, which helped streamline communication, reduce delays, and improve overall coordination across stakeholders.

  ### 12. Working Hard to bring our vision to life

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.)

**Reviewed Date:** April 23, 2025

**What do you like best about jrni?**

JRNI has helped drive business into our branches with a very easy appt scheduling tool.  We also utilize the concierge tool and this helps to manage walk-in traffic very easily.  The reports are customized to our required measurements which makes tracking our progress very easy.

**What do you dislike about jrni?**

It has been a wonderful tool for our frontline retail staff.  We have come across a couple of hurdles in onboarding some of our smaller back-office teams but have put our heads together to get the best results possible.

**What problems is jrni solving and how is that benefiting you?**

We have seen a tremendous improvement within the queue tool since inception.  We have provided feedback and throughout the process have seen some of these things become available which has helped alleviate the branches frustrations in managing the lobby.

  ### 13. Extremely collaborative, experience focused and customer centred Business Partner.

**Rating:** 5.0/5.0 stars

**Reviewed by:** St John R. | Customer and Digital Project Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** May 02, 2025

**What do you like best about jrni?**

The team at JRNI are always willing to support in any way they can.
Their ideas and input are creative, productive and insightful.

**What do you dislike about jrni?**

That we have not utilised the service to its full potential yet.

**What problems is jrni solving and how is that benefiting you?**

JRNI is facilitating a smooth online booking process.

  ### 14. G2 Reviews for jrni

**Rating:** 3.5/5.0 stars

**Reviewed by:** aman g. | OmniChannel Technology Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** April 29, 2025

**What do you like best about jrni?**

the flexibility to create services , schedule of the stuff - the integration is easy

**What do you dislike about jrni?**

some of the solutions related to staff schedule and their store linking could have a better FE interface instead of using imports

**What problems is jrni solving and how is that benefiting you?**

it helps to maintain the services per companies and scheduling of the staff

  ### 15. Value Added from JRNI

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

**Reviewed Date:** April 30, 2025

**What do you like best about jrni?**

Ease of implementation which adds immense value from scheduling appointments to managing customer interactions, the JRNI platform has streamlined many of our processes.

**What do you dislike about jrni?**

occasionally runs a bit slow, but not detrimental to work.

**What problems is jrni solving and how is that benefiting you?**

Providing detailed analytics into appointments and interactions.

  ### 16. Ease of Use

**Rating:** 4.0/5.0 stars

**Reviewed by:** RAJA RAM C. | Proprietor, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 15, 2025

**What do you like best about jrni?**

Frequency of Use 
Ease of Implementation Customer Support 
Ease of Integration

**What do you dislike about jrni?**

There is no harm in using Jrni, rather we get a lot of facilities in the written space

**What problems is jrni solving and how is that benefiting you?**

Helping to create high quality online and offline payment processing for business and solving our customer's problems

  ### 17. Prduct Owner

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.)

**Reviewed Date:** April 24, 2025

**What do you like best about jrni?**

The TAM assistance. It is essential to ensuring the best collaboration and output.

**What do you dislike about jrni?**

Some services not available, but they do get placed in roadmap.

**What problems is jrni solving and how is that benefiting you?**

Onboarding new lines of business.

  ### 18. Excellent software and support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 15, 2023

**What do you like best about jrni?**

The JRNI system is easy to use and configure. Enhancements are continuously being made and the JRNI support team listens to our feedback and acts upon it. The support we've been receiving since implementation has been top notch.

**What do you dislike about jrni?**

Some of the backend configurations are not self-serviceable, at this time.

**What problems is jrni solving and how is that benefiting you?**

JRNI has allowed us to shift to a more appointment-driven culture, and creating a culture that enables more appointments and grants customers access to our calendars is a culture shift for sure, but it’s not the reason we value JRNI.  We are genuinely trying to make banking easier and more convenient for our customers and specifically make it easier for them to get help and advice when they need it. JRNI has allowed us to do that. Our customers now have the ability to make appointments from any internet-connected device, 24 hours a day, 7 days a week, without having to pick up the phone. If customers have a specific banker they enjoy working with, they can easily choose them from the list of available bankers.  On the flipside, if a customer doesn’t have a banker they work with today, JNRI makes it seamless to connect them with one who can help them with their specific area of need. We now provide a level of convenience to our customers that we didn’t before; our customers can choose to meet with us over the phone, at their preferred branch, or from anywhere in the world via our partnership with JRNI.

  ### 19. Good Opportunity for Improvement

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

**Reviewed Date:** August 17, 2021

**What do you like best about jrni?**

Multiple schedules are visible, and calendars can be planned out far in advance

**What do you dislike about jrni?**

There are too many glitches, and it is complicated to sync with staff calendars

**What problems is jrni solving and how is that benefiting you?**

Customers are able to schedule their own appointments with ease

  ### 20. One of the few systems that could solve our business needs

**Rating:** 4.5/5.0 stars

**Reviewed by:** Anders H. | Enterprise (> 1000 emp.)

**Reviewed Date:** September 04, 2020

**What do you like best about jrni?**

The parent-child-child functions are a key feature to us and JRNIs flexibility to control services across multiple partners

**What do you dislike about jrni?**

Translation to other languages is cumbersome.

**What problems is jrni solving and how is that benefiting you?**

Centralized booking across multiple partners

  ### 21. Have a great costumer service

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jimmy H. | Middle Management, Automotive, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 21, 2019

**What do you like best about jrni?**

Love how easy it is to setup and control the system, How flexible and powerful it is. Responsive and effective team based in London. Have a low cost for small business, The software helps a lot to us for online bookings and the best part is that it is updated and improving every time

**What do you dislike about jrni?**

The reservation widget does not always respond in a great way, for that reason the guest system is not as good and precise as I would like it to be

**Recommendations to others considering jrni:**

The software helps a lot in your needs and every time it keeps improving, if at any moment you have a problem they will be there to help you, I would totally recommend this software

**What problems is jrni solving and how is that benefiting you?**

It has helped us a lot to improve our booking times, improving a lot our work and service much more quickly, we are satisfied with the service and every time it is improving much more

  ### 22. Awesome flexible and very useful booking system

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bradley S. | Manager, Plastics, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 18, 2019

**What do you like best about jrni?**

Customer service and support for the client is top notch! Versatile for a lot different fields of business, very fast to set up.  The software has everything you ever need for your online bookings. And is still improving and developing. Worth your money

**What do you dislike about jrni?**

Product is just little complicated to use, it has quite a steep learning curve at the beginning but is well worth it. The online booking widget is not responsive great and therefore the guest booking system is not as good as it could be

**Recommendations to others considering jrni:**

It does not need a lot of recommendations, since it is easy to use and you can adapt to the software quickly. They have a great enterprise support and can build highly bespoke systems to customers demands, so although we are a small business, I think big business can benefit significantly from Bookingbug- they have had a lot of success in this department already

**What problems is jrni solving and how is that benefiting you?**

It has helped a lot to improve our work and service, Now we are more quick than before. excellent software at a low monthly price, would like to see more regular updates for this software

  ### 23. Administrator

**Rating:** 4.5/5.0 stars

**Reviewed by:** Pete B. | Salesforce Administrator & Business Systems Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2016

**What do you like best about jrni?**

The initial WOW of BookingBug as a powerful solution for scheduling purposes

**What do you dislike about jrni?**

BookingBug wasn't the best experience for us. The way we were planning to integrate with Salesforce was more difficult than we had imagined. As one of the first US based companies to go live with BookingBug, the time zone difference between here and the UK made it difficult to arrange support.

**Recommendations to others considering jrni:**

BookingBug was a cheaper solution than others that we looked at when we attended Dreamforce. The solution can be a powerful one for companies who are actively targeting their consumers. BookingBug is a great way to create consumer friendly channels for which to capture appointments with customers or businesses.

**What problems is jrni solving and how is that benefiting you?**

Appointment scheduling and automation for a team of sales personnel. Calendar aggregation.


## jrni Discussions
  - [What is booking bug com?](https://www.g2.com/discussions/what-is-booking-bug-com)
  - [Is JRNI legit?](https://www.g2.com/discussions/jrni-formerly-bookingbug-is-jrni-legit)
  - [Is JRNI legit?](https://www.g2.com/discussions/is-jrni-legit)
  - [What does JRNI do?](https://www.g2.com/discussions/jrni-formerly-bookingbug-what-does-jrni-do)
  - [What does JRNI do?](https://www.g2.com/discussions/what-does-jrni-do)

- [View jrni pricing details and edition comparison](https://www.g2.com/products/jrni-formerly-bookingbug-jrni/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+10%3A53%3A37+-0500&secure%5Bsession_id%5D=e1c2ae48-0cbb-4c91-b7db-3cdd50b12359&secure%5Btoken%5D=5c071501658f370b0fbf6373fafa57275a1f239c7cb75ce7a269f4db6e24e49e&format=llm_user)
## jrni Integrations
  - [Google Meet](https://www.g2.com/products/google-meet/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Microsoft Active Directory Certificate Services (AD CS)](https://www.g2.com/products/microsoft-active-directory-certificate-services-ad-cs/reviews)
  - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)
  - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews)
  - [Salesforce CRM Dashboards](https://www.g2.com/products/salesforce-crm-dashboards/reviews)
  - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

## jrni Features
**Registration**
- Event creation
- User registration process
- Payment processing
- Mobile check-in
- On-site tickets and registration

**Platform Basics**
- Dynamic Segmentation
- Journey Optimization

**Customer Support**
- SMS Updates
- VIP Settings
- Multilanguage Support

**Notifications**
- Confirmations & Reminders
- Appointment Follow-Up
- Scheduling Notifications

**Generative AI**
- AI Text Generation

**Marketing and Communications**
- Event website creation
- Email automation
- Email customization
- Contact list management
- Social media promotion
- Lead generation and retrieval

**Platform Data**
- Journey Reporting
- Trends Reporting
- Dashboards
- Advanced Data Filtering

**Reporting and Analytics**
- Customer Information
- Predictive Analytics
- Clerk Performance Reports
- Location-based Peformance Reports

**Settings**
- Time Zone Detection
- Availability Settings
- Blocked Time Settings

**Agentic AI - Event Registration & Ticketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration

**Platform Additional Functionality**
- Journey Mapping
- Integrations
- Automated Alerts

**Hardware**
- Hardware Agnostic
- Digital Signage

**Personalization**
- Branding
- Links

**Integrations**
- Multi- Calendar Integration
- Website Integration
- Payment Acceptance
- Video Conferencing
- Communication

**Generative AI **
- AI Text-to-Speech
- AI Text-to-Video
- AI Text-to-3D

**Agentic AI - Customer Journey Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image
- AI Text-to-Speech
- AI Image-to-Text

**Agentic AI - Online Appointment Scheduling**
- Autonomous Task Execution
- Multi-step Planning
- Natural Language Interaction

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