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ipSCAPE Reviews & Product Details

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

Seller

IPscape

Languages Supported

English

Product Description

ipSCAPE aligns live outbound campaign call ratios to agent call answering ratios by providing real-time dialer preformance reports, preview dialer, multi-number dialing, list loaders, answering machine detection, call back scheduler and more.

Overview by

Alison Lee (Head of Marketing at ipSCAPE)

Pricing

Pricing provided by ipSCAPE.

IPscape

Starting at $89.00

1 Seats Per Month

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Top-Rated Alternatives

Salesforce Service Cloud

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ipSCAPE Media

Easily manage inbound emails, routing them to agents who have access to response templates and wrap codes.

ipSCAPE Demo - Multichannel customer communications

Create multichannel communication workflows across Phone, Email, Web Chat and SMS

Use the web chat builder, to easily configure the web chat theme, welcome message and allocate agents with a customisable avatar.

ipSCAPE Reviews (28)

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Jenny M.

Small-Business (50 or fewer emp.)

6/26/2023

"Amazing Ipscaped."

5/5

What do you like best about ipSCAPE?

For me to time-in and time-out on time and to check manage the time. Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

When theres is system update but all good all the time. Review collected by and hosted on G2.com.

Josephine V.

Small-Business (50 or fewer emp.)

6/25/2023

"Useful Ipscape"

5/5

What do you like best about ipSCAPE?

It helps to monitor our calls and handling time. Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

none as it helps a lot during our calls. Review collected by and hosted on G2.com.

Jochebed M.

Customer service

Small-Business (50 or fewer emp.)

6/25/2023

"Excellent"

5/5

What do you like best about ipSCAPE?

It helps to monitor the call that we have and improve it. Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

Latency while using the ipscape and too much time to load Review collected by and hosted on G2.com.

Charmaine A.

CSR

Small-Business (50 or fewer emp.)

6/25/2023

"Great Ipscape"

5/5

What do you like best about ipSCAPE?

contact details that is monitored and user friendly. Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

Encountering error on the system sometimes. Review collected by and hosted on G2.com.

Joy B.

Small-Business (50 or fewer emp.)

6/22/2023

"amazing"

4.5/5

What do you like best about ipSCAPE?

Easy to log in. easy to access. helpfull Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

when getting error logging in. error while on call Review collected by and hosted on G2.com.

Chirell R.

Small-Business (50 or fewer emp.)

6/21/2023

"It's easy to navigate and to use the tool."

4/5

What do you like best about ipSCAPE?

Easy to log in, and it's accessible using smart phone. Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

The API issue sometime. But it is rare . Review collected by and hosted on G2.com.

Mary Nory E.

CSR

Small-Business (50 or fewer emp.)

6/26/2023

"awesome"

5/5

What do you like best about ipSCAPE?

It is providing me an accurate time records Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

Sometimes errors sometimes come in our end Review collected by and hosted on G2.com.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

6/15/2023

"Very Good"

4/5

What do you like best about ipSCAPE?

Easy to access and user friendly, it;s also good that password is easy to create. Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

always loading and encountering an error a lot Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by ipSCAPE.

IPscape

Starting at $89.00

1 Seats Per Month

View More Pricing Information

ipSCAPE Features

Channels

Voice

Social

Web Chat

Functions

Session Routing

Concurrent Calling

Speech Analytics

Administrative

Session Summary Notes

Administrator Access

Reporting & Dashboards

View More Features

Categories on G2

Outbound Call Tracking

Live Chat

Customer Self-Service

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ipSCAPE

4.8/5

(28)

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4.8 out of 5 stars

ipSCAPE Reviews & Product Details

Profile Status

Pricing

IPscape

Top-Rated Alternatives

ipSCAPE Media

Have you used ipSCAPE before?

ipSCAPE Reviews (28)

ipSCAPE Reviews (28)

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IPscape

ipSCAPE Features

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