# ipSCAPE Reviews
**Vendor:** IPscape  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 28
## About ipSCAPE
IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.






- [View ipSCAPE pricing details and edition comparison](https://www.g2.com/products/ipscape/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-05-18+08%3A49%3A26+-0500&secure%5Bsession_id%5D=c5624f46-47e0-4b9c-8c7a-8d4e03b77d5a&secure%5Btoken%5D=2cac4a281c66a72f4eb0e1843d2d40e0090c1112bae42201f4c550b0ba26cf17&format=llm_user)

## ipSCAPE Features
**Dialing Options**
- Preview Dialing
- Progressive Dialing
- Predictive Dialing

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Messaging Channels**
- SMS Messaging
- Email
- Voice Messaging
- Two way messaging

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text-to-Speech

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Agent Tools**
- Whisper Coaching 
- Callback Scheduling 
- Call Recording 

**Engagement**
- Feedback
- Dashboards
- Training

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Administration**
- Scheduling
- Triggered Notifications
- Segmentation
- Integrations

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data

**Automation**
- Voice Activity Detection
- Interactive Voice Response (IVR)
- Call Scrubbing

**Performance**
- Integrations
- Compliance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking

**Generative AI**
- AI Text Summarization

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Auto Dialer**
- Autonomous Task Execution
- Cross-system Integration

**AI Capabilities - Auto Dialer**
- Call Prioritization and List Optimization
- Compliance Monitoring
- Speech Analytics and Sentiment Analysis

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