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ipSCAPE Reviews & Product Details

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Pricing

Pricing provided by ipSCAPE.

IPscape

Starting at $89.00
1 Seats Per Month
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ipSCAPE Media

ipSCAPE Demo - Email
Easily manage inbound emails, routing them to agents who have access to response templates and wrap codes.
ipSCAPE Demo - Multichannel customer communications
Create multichannel communication workflows across Phone, Email, Web Chat and SMS
ipSCAPE Demo - Web Chat
Use the web chat builder, to easily configure the web chat theme, welcome message and allocate agents with a customisable avatar.
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ipSCAPE Reviews (28)

Reviews

ipSCAPE Reviews (28)

4.8
28 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the software for its ease of use and ability to monitor call handling effectively. Many find it invaluable for managing their time and improving performance through features like call recording and reporting. However, some users report occasional latency issues that can disrupt their workflow.
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Johanna Sugar S.
JS
Customer service representative
Small-Business (50 or fewer emp.)
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"Outstanding"
What do you like best about ipSCAPE?

It's straightforward to navigate and very useful to a consumer and business. Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

Sometimes it has delay but still manageable. Review collected by and hosted on G2.com.

Paul Angelo B.
PB
Mid-Market (51-1000 emp.)
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"Awesome!!!"
What do you like best about ipSCAPE?

This is #1 tool that we used for taking calls for our customer and it's easy to navigate! Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

What i dislike is there is no video camera on it. Review collected by and hosted on G2.com.

Caren L.
CL
Small-Business (50 or fewer emp.)
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"Accurate"
What do you like best about ipSCAPE?

It is easy to use and navigate. It helps me to monitor my call handling time, hold and wrapping time. Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

Sometimes the buttons are not showing, but after a minute, it will be fixed already Review collected by and hosted on G2.com.

Princess R.
PR
Mid-Market (51-1000 emp.)
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"It's very friendly website/tool to monitor and use your productivity tracking."
What do you like best about ipSCAPE?

It's very easy to access and it makes us easy to track agents pause reasons Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

What I do not like about the website is that sometimes it has a lag issue. Review collected by and hosted on G2.com.

Gina N.
GN
Small-Business (50 or fewer emp.)
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"Easy access and understand"
What do you like best about ipSCAPE?

the accessibility of the ipscape how to locate calls for review. Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

some of the calls are not captured when system error happen Review collected by and hosted on G2.com.

Jherome Q.
JQ
Small-Business (50 or fewer emp.)
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"It is so far a very reliable and helpful too that I use on a daily basis."
What do you like best about ipSCAPE?

I get to monitor my real time activity and pause reason to always be aligned with the schedule. Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

I have yet to find if there is any downside but so far it has been really reliable Review collected by and hosted on G2.com.

Abegail C.
AC
Mid-Market (51-1000 emp.)
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"the help of ipSCAPE"
What do you like best about ipSCAPE?

It helps me to manage my wrap time to have a lower AHT. Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

I dislike about it is sometimes im encountering an error. Review collected by and hosted on G2.com.

Kennard A.
KA
Supervisor/ Team Leader
Small-Business (50 or fewer emp.)
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"very efficient"
What do you like best about ipSCAPE?

It help me monitor the users within the company real time Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

The numerous times that it crashed and had errors Review collected by and hosted on G2.com.

Anthony E.
AE
Small-Business (50 or fewer emp.)
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"Amazing"
What do you like best about ipSCAPE?

Easy Access and easy to navigate! Commendable Website. Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

The downside of using IP Scape is the API Error Review collected by and hosted on G2.com.

Patricia Kaye C.
PC
Small-Business (50 or fewer emp.)
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"great experience"
What do you like best about ipSCAPE?

it help us in monitoring your queue status Review collected by and hosted on G2.com.

What do you dislike about ipSCAPE?

you don't have the visibility about how many minutes your on wrapping or hold Review collected by and hosted on G2.com.

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Pricing Options

Pricing provided by ipSCAPE.

IPscape

Starting at $89.00
1 Seats Per Month
View More Pricing Information
ipSCAPE Features
Voice
Social
Web Chat
Session Routing
Concurrent Calling
Speech Analytics
Session Summary Notes
Administrator Access
Reporting & Dashboards
View More Features
Categories on G2
Outbound Call Tracking
Live Chat
Customer Self-Service
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