Insperity Reviews & Provider Details

Name: Insperity
Rating: 4.3 (488 reviews)

Insperity is a human resources partner that goes beyond the expected, meeting you where your company is now – and readying it for the future. Our purpose is to help companies accelerate growth by focusing on human potential. We offer small to midsize businesses the HR insights, expertise and technology needed to increase the likelihood, degree and speed of success. From people strategies and workforce management to employee benefits and HR compliance support, we can help you boost employee engagement and build a more resilient business. Whether you’re looking for an HR tech platform or a full-service professional employer organization (PEO),* we’ve got you covered. We have a wide range of HR solutions to help your business thrive. Insperity HRCore The Insperity HRCore™ solution combines HR support with a human capital management technology platform designed to streamline workforce, payroll and benefits administration. Insperity HR360 The Insperity® HR360 solution is a dynamic, full-service PEO offering that provides strategic HR guidance to support leadership, employees and efficient ways of working. Insperity HRScale The Insperity HRScale™ solution, developed with Workday, is a PEO offering for fast-growing businesses that combines expert service with powerful technology to tackle HR challenges. Additional services You can also include these add-ons to our solutions: • Contractor management platform • Talent acquisition services • Financial services • Retirement services • Insurance services You have options when it comes to HR providers, but few companies offer the same level of service as Insperity. We’re a true HR partner, working closely with your team to build a people strategy that strengthens your organization. It’s a direct reflection of our mission to help businesses succeed so communities prosper. Ready to transform your approach to HR? See what’s possible with Insperity: insperity.com. *A PEO is a comprehensive HR partner that can help with your most time-consuming HR tasks and manage certain employer-related responsibilities through a co-employment relationship.

Seller

Insperity

Discussions

Insperity Community

Languages Supported

English

Services Offered

HR Consulting /Technology

Locations Serviced

United States

Overview by

Social Insperity

Used by Elwood Staffing and 2 others

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Trisha D.

Consultant, Unclaimed Property Advisory Sevices

Small-Business (50 or fewer emp.)

9/25/2026

"Helpful, Caring Team That Always Delivers"

5/5

What do you like best about Insperity?

The people assigned to my company. They are helpful, caring, focused, and are focused on doing the best job possible. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

For a small company, I think the deciding factor will always come down to cost. That said, I honestly don’t have anything I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Insperity:

For a small company, have your costs calculated before you reach out. Add up all the opportunity costs associated with internal preparation of payroll (and payroll taxes), dealing with benefits, and addressing daily employee questions. It's so much more than you think it is. Have that ready and you'll realize the savings right off the bat. I also recommend that you have your list of questions ready. In my experience, there was no question I had that wasn't fully addressed. Review collected by and hosted on G2.com.

What problems is Insperity solving and how is that benefiting you?

Insperity takes the headache of payroll processing away. Which is great! I appreciate that Insperity takes employee questions seriously and is helpful to the team. Review collected by and hosted on G2.com.

Jennifer R.

Marketing, Design and Communications Professional

Small-Business (50 or fewer emp.)

9/14/2026

"Worth It Despite the Cost"

5/5

What do you like best about Insperity?

The compassion, care and understanding I receive when I call. You can tell that your people really care. See previous question, I'm pleased to be a part of Insperity. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

Well, the cost, but I'm sure that's just the way it is. Also the 15-minute up front hold time, but it's Monday morning, so I'm sure that doesn't help. Review collected by and hosted on G2.com.

Recommendations to others considering Insperity:

Top notch, I highly recommend. Review collected by and hosted on G2.com.

What problems is Insperity solving and how is that benefiting you?

It took 6 days initially for COBRA coverage to be in service and now I am experiencing UHC FSA spending coverage denial for some dates where they note "Our records show your account was not effective for date(s) in which service incurred. (G02)". Danielle worked extensively with me to understand several components; including which option to choose when I call in; she assured me I have had continuous coverage since August 6 (August 1-August6 is retroactive); and we discussed recurring payments (I opted for a paper check sent in advance via my bank). My experience with Danielle was superb and she exemplifies the same experience I have always received across the board when I call Insperity. Every. Single. Time. It must be how employees are treated, respected and appreciated to have such consistent delivery. I never feel like I'm speaking with a robot, I feel like I'm speaking with a friend over coffee! She shared with me any detail that would prove and help to provide a better understanding of the situation. I also learned I chose the wrong group to begin with and she helped me anyway! Review collected by and hosted on G2.com.

George E.

Small-Business (50 or fewer emp.)

9/9/2026

"Insperity helps Small Businesses thrive."

4.5/5

What do you like best about Insperity?

Wealth of knowledge on HR, Benefits & Payroll. As a small team, Inpserity has given us the confidence to navigate complicated HR issues in a compliant and best practice fashion, delivering honest and practical advice. The Benefits options are also strong, giving a wide range of choices to employees, which has been greatly appreciated. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

The user experience of the Insperity portal is not intuitive, especially for booking vacation and managing team time off. Extremely clunky at times, and often far too convoluted when trying to complete simple tasks. In addition Insperity Comms are often far too wordy and long via email, more succinct & clearer comms would be appreciated. Review collected by and hosted on G2.com.

Maria M.

Mid-Market (51-1000 emp.)

9/3/2026

"Reliable PEO with Great Support"

4.5/5

What do you like best about Insperity?

I find Insperity very effective in helping me stay informed about compliance and constantly changing laws and regulations, which means I don't need a large internal team for this. Their HR specialists offer invaluable support and recommendations during employee relations situations, which are impactful for my organization. I also appreciate the analytics piece Insperity provides, allowing me to benchmark industry standards in areas like compensation and retention. The hands-on, caring, and supportive relationships with Insperity’s team, including my account manager and HR specialist, are outstanding. These connections enable quick navigation of situations with good follow-up. Insperity's concierge service is something I truly value as it allows me to quickly reach out to someone who can work through a situation with me and provides thorough follow-up, which benefits us deeply. Additionally, I find Insperity's payroll software very user-friendly and seamless, which I recently learned and found easy to use. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

I've experienced some challenges with Insperity's TimeStar, which is a bit frustrating. There's a delay when needing backend support related to payroll setup as there's no visibility for us into the backend, and we're often reliant on the information Insperity provides. This can cause some hiccups, especially with things like shift differentials and premium payouts. Also, we've struggled to use the workforce or scheduling component successfully due to our needs involving external, contracted positions. Additionally, the steep increase in benefits costs at renewal time is difficult to absorb, which makes it hard to plan financially. It feels like these increases are tied to utilization, and it would be great if there were a way to dilute this impact over a few years rather than having a big jump in one year. Review collected by and hosted on G2.com.

Caryn S.

Mid-Market (51-1000 emp.)

8/26/2026

"A Valuable Extension of our HR Team"

5/5

What do you like best about Insperity?

What I like best about Insperity is the combination of the technology and the people behind it. The platform gives us a centralized place to manage many aspects of HR, but the access to knowledgeable HR professionals is particularly valuable.

Having someone we can reach out to when we have a complex HR, employee relations, compliance, benefits, or policy question provides an additional level of confidence. I also appreciate the breadth of resources available to our employees, including benefits, training and development, employee assistance programs, and self-service HR tools.

For me, the greatest value is having Insperity as an extension of our internal HR team rather than simply as a payroll or benefits provider. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

The biggest limitation for me is the flexibility of the reporting capabilities. Because reporting is built around Insperity's standardized fields and data structure, it can be difficult to customize reports to align with our company's specific organizational structure, terminology, and reporting needs.

At times, we have to work within the generic fields available rather than being able to create fields or reporting categories that are specific to our business. This can result in additional manual work to export, manipulate, and reconcile data before we can use it for our internal reporting and analysis.

Greater flexibility in custom fields, report design, and the ability to tailor reporting to individual company structures would significantly improve the experience for us. Review collected by and hosted on G2.com.

Recommendations to others considering Insperity:

I would recommend Insperity to organizations that are looking for more than just a payroll provider and want access to broader HR expertise, benefits, compliance support, technology, and employee resources. The combination of HR support and the PEO model can provide significant value, particularly for organizations that do not want to build all of these capabilities internally. Insperity provides support across payroll, benefits, HR administration, compliance, and employee development.

I would, however, recommend that companies carefully evaluate their reporting and technology requirements before making a decision. The standardized structure can work very well for many organizations, but companies with complex organizational structures or highly customized reporting needs should make sure the system can support those requirements.

Overall, I would recommend Insperity, particularly for a growing organization that I values having an HR partner and access to resources that would otherwise be difficult to maintain internally. Review collected by and hosted on G2.com.

What problems is Insperity solving and how is that benefiting you?

Insperity helps us manage the complexity of HR administration across multiple locations and entities by providing a centralized platform for payroll, benefits, employee administration, compliance support, and HR resources. This reduces the amount of administrative work our internal team would otherwise have to manage independently.

The biggest benefit to me is having access to HR expertise and resources when we encounter employee relations, compliance, benefits, payroll, or policy questions. It also gives our employees a consistent platform for accessing benefits, pay information, PTO, training, and other HR resources.

Insperity also helps us offer competitive benefits and provides infrastructure that would be difficult and costly for us to manage on our own. Overall, it allows our internal HR team to spend more time on strategic initiatives, employee engagement, recruiting, training, and supporting the business rather than managing every administrative aspect of HR ourselves. Review collected by and hosted on G2.com.

Andrew D.

Small-Business (50 or fewer emp.)

8/25/2026

"Strong Benefits Platform, but Service Needs Improvement"

2/5

What do you like best about Insperity?

I like the AI tool that helps employees select the health plan that best fits their needs. I also like the flexibility to adjust the employer and employee contributions for each benefit plan. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

Service levels have declined over the past several years. Certain departments do not appear to be adequately staffed or trained to meet customer needs. A twelve (12)-week lead time for changes to Time & Attendance is unacceptable and raises concerns about staffing and resource capacity. Payroll specialists would also benefit from additional training to improve their ability to resolve issues efficiently. Additionally, mailing work-related materials to an employee’s personal residence is not an acceptable practice. Review collected by and hosted on G2.com.

Recommendations to others considering Insperity:

I would recommend shopping around and carefully evaluating which services you truly need before making a decision. Consider the overall value, including both cost and level of service. In our experience, there appears to be a greater emphasis on cost and profitability in recent years, which has coincided with some declines in service levels. Review collected by and hosted on G2.com.

What problems is Insperity solving and how is that benefiting you?

Insperity helps us outsource and simplify many of our HR, payroll, benefits, and compliance responsibilities, reducing the administrative burden on our internal team. The platform provides a centralized solution for managing these functions and gives employees access to HR and benefits resources. However, declining service levels and slow response times have diminished some of the value we receive from the partnership. Review collected by and hosted on G2.com.

James S.

Small-Business (50 or fewer emp.)

8/24/2026

"Just adequate enough to deliver the services we need, but rarely impresses and often frustrates."

3/5

What do you like best about Insperity?

Our primary point of contact is helpful and empathetic. The team's expertise in HR law, payroll taxes, etc. is very helpful, as is their administrative efforts to help us comply with related laws and paperwork. Their consulting services are generally very strong, especially for compensation design. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

Insperity feels like a huge impersonal organization. We spend loads of money with them and we are still left to sort out issues with their platforms on our own. Some of their systems are clunky and there are some huge gaps in their tools that make our experience more difficult (ex: no workaround when an employee's timesheet is incomplete, which holds up an entire payroll run for the staff until it is resolved). They heavily advertise their "perks at work"; I have looked many times but have never found a benefit that had value to me. No preferred car rental rates, good discount deals, etc.. Multiple times they have offered a benefit or integration that they later took away (401k integration, background checks). I often come across limitations that I don't understand, ("I should be able to ____"). Review collected by and hosted on G2.com.

Recommendations to others considering Insperity:

Insperity delivers on the basic premise of a PEO, but does very little above-and-beyond service delivery. Their benefits offerings were cheaper than what we had before, which helped offset the cost of working with them. They are expensive and a huge, complicated organization. Their software systems are not slick and have many limitations and quirks. Our primary point of contact has been responsive to our critical feedback, but appears limited in scope for resolving broader issues. Review collected by and hosted on G2.com.

What problems is Insperity solving and how is that benefiting you?

We use Insperity for outsourced HR services, benefits offering, and payroll and benefits administration. Their expertise in HR law, payroll taxes, etc saves us from having to keep up with and understand that ourselves, and their preferred medical plan rates help us afford better medical plans. Review collected by and hosted on G2.com.

Cyntia F.

Operations Manager

Small-Business (50 or fewer emp.)

8/20/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Much easier!"

4.5/5

What do you like best about Insperity?

The ease of payroll, the numbers are broken down for our review and we can quickly reach out to Luz if we have any questions. Her other payroll specialist team members are super helpful when she is not available. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

I wish we could have an easier way to log back in for same day uses. We understand the need for and appreciate the security measures put into place. That being said, it is very difficult to sometimes log back in same day if you're logged out, it won't take you back to the login screen easily. This is particularly difficult for team members that need to use Insperity to track their time.

At times I feel like when we have HR questions that are not about payroll, they are not fully addressed. Our handbook has not been fully reviewed or feedback given as to the particulars. Review collected by and hosted on G2.com.

Recommendations to others considering Insperity:

It really does help save time and makes things easy. Yes, the onboarding process can be a little daunting but it is worth it. Review collected by and hosted on G2.com.

What problems is Insperity solving and how is that benefiting you?

Insperity is helping greatly with payroll, team member onboarding, and time off requests. Review collected by and hosted on G2.com.

Janice F.

Small-Business (50 or fewer emp.)

11/3/2026

"Fills Our Capacity Gap, but Navigating Payroll and Time Systems Is Complex"

3.5/5

What do you like best about Insperity?

The ability to fill the gap that our organization does not have the capacity to do. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

The multiple departments that we have to navigate between Insperity payroll and Integra time and attendance. This was difficult to learn and hard to navigate. It requires me to manage payroll since it is a multi step process to train someone else in my office to do. Review collected by and hosted on G2.com.

Recommendations to others considering Insperity:

Be prepared for a learning curve in getting set up and managing weekly payroll. Review collected by and hosted on G2.com.

What problems is Insperity solving and how is that benefiting you?

We are a small non profit with no HR or Payroll staff. Insperity fills that gap. We are able to offer our employees full benefits as if they were part of a larger corporation. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/30/2026

"Why Insperity Works for Our Organization"

4.5/5

What do you like best about Insperity?

Having Jenifer Guldner as our dedicated HR resource for our organization. Her guidance, counsel, and expertise are worth the expense of having Insperity as our PEO. She is an invaluable resource. Review collected by and hosted on G2.com.

What do you dislike about Insperity?

I do not care that some resources within the portal are not easily or intuitively accessible. I also do not care that we lack robust health and welfare benefits. What we have now is restrictive. I also do not care that the cost of the PEO is not entirely transparent. Review collected by and hosted on G2.com.

Recommendations to others considering Insperity:

Examine your own organization's needs first and ask the difficult questions. This PEO may not be a good fit for every organization. Review collected by and hosted on G2.com.

What problems is Insperity solving and how is that benefiting you?

Insperity solves the challenge of our organization having employees in multiple US states. Thanks to Insperity, I do not have to become a multi-state expert on HR rules and regulations. I rely heavily on Insperity to provide my organization with accurate and timely information to ensure we remain in compliance with each state. Another need of our organization is access to a dedicated HR official who can serve as a resource for guidance. It's important to have this resource to ensure the smooth operation of our organization. Review collected by and hosted on G2.com.