--- title: Insperity Reviews meta_title: 'Insperity Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 251 reviews by the users' company size, role or industry to find out how Insperity works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 251 scale: '5' date_modified: '2026-07-26' parent_category: name: HR Services url: https://www.g2.com/categories/hr-services --- # Insperity Reviews **Vendor:** Insperity **Category:** [HR Consulting Providers](https://www.g2.com/categories/hr-consulting) **Average Rating:** 4.2/5.0 **Total Reviews:** 251 ## About Insperity Insperity is a human resources partner that goes beyond the expected, meeting you where your company is now – and readying it for the future. Our purpose is to help companies accelerate growth by focusing on human potential. We offer small to midsize businesses the HR insights, expertise and technology needed to increase the likelihood, degree and speed of success. From people strategies and workforce management to employee benefits and HR compliance support, we can help you boost employee engagement and build a more resilient business. Whether you’re looking for an HR tech platform or a full-service professional employer organization (PEO),\* we’ve got you covered. We have a wide range of HR solutions to help your business thrive. Insperity HRCore The Insperity HRCore™ solution combines HR support with a human capital management technology platform designed to streamline workforce, payroll and benefits administration. Insperity HR360 The Insperity® HR360 solution is a dynamic, full-service PEO offering that provides strategic HR guidance to support leadership, employees and efficient ways of working. Insperity HRScale The Insperity HRScale™ solution, developed with Workday, is a PEO offering for fast-growing businesses that combines expert service with powerful technology to tackle HR challenges. Additional services You can also include these add-ons to our solutions: • Contractor management platform • Talent acquisition services • Financial services • Retirement services • Insurance services You have options when it comes to HR providers, but few companies offer the same level of service as Insperity. We’re a true HR partner, working closely with your team to build a people strategy that strengthens your organization. It’s a direct reflection of our mission to help businesses succeed so communities prosper. Ready to transform your approach to HR? See what’s possible with Insperity: insperity.com. \*A PEO is a comprehensive HR partner that can help with your most time-consuming HR tasks and manage certain employer-related responsibilities through a co-employment relationship. ## Insperity Reviews ### 1. Responsive Dedicated Payroll and Strong HR Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Insperity?** The dedicated payroll person is a huge deal. They get to know us as a company and it makes it more personal. The HR support is also very good. Insperity employees are very responsive. **What do you dislike about Insperity?** Manually submitting deduction authorizations is a nuisance, but I understand the need to document that only the employee can authorize a change to their paycheck. **Recommendations to others considering Insperity:** It's very cost effective and a good value proposition. For example, with workers compensation coverage, our employees are a small portion of a large population of covered employees. An individual claim can be costly for a small company if insured separately. **What problems is Insperity solving and how is that benefiting you?** Insperity helps us stay current and navigate HR and payroll related matters. We use them for employee onboarding and background checks as well. Many of our employees are on the road extensively. The timekeeping and job costing capabilities work very well for us. I rarely get any questions from employees regarding anything related to timesheets and job costing matters. ### 2. Great HR Expertise, Needs Smoother User Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Dustin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Insperity?** I really appreciate Insperity's expertise when it comes to HR, as it helps with our HR questions since we're not big enough to have dedicated HR personnel yet. Their payroll processing is a big help too. The management piece of their software is beneficial, particularly in managing payroll, training modules, and having a centralized spot for the handbook and reports. They also have great people; my account manager and payroll processor are particularly helpful and step in when I need extra support. **What do you dislike about Insperity?** I find the training modules really hard to navigate. They feel disconnected and not great for setting up training for our people. You have to jump through a lot of hoops that aren't obvious. The integration seems to be done from a third party and isn't done very well. It would be nice to have one smooth experience across the website for navigating and delivering information. Also, more transparency on the legal side of handling situations would be nice. **What problems is Insperity solving and how is that benefiting you?** Insperity handles payroll processing and HR questions, crucial for us as we're too small for dedicated HR staff. Their HR expertise is particularly valuable. ### 3. Invaluable HR Support for Growing Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** BRANKICA B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Insperity?** I find Insperity's HR expertise and practical guidance most valuable. Their support with employee relations, compliance, benefits administration, payroll, and onboarding helps us address HR matters confidently and efficiently. I value Insperity's ongoing general HR assistance, especially Anna Emmerson, for her knowledge and professional availability to answer questions and provide guidance when issues arise. I appreciate the training classes and educational resources they offer. One specific area that stood out was their assistance when an employee was injured at work. The team guided us through the appropriate reporting and documentation process, explained the necessary next steps, and helped us understand how to handle the situation properly. **What do you dislike about Insperity?** Overall we are satisfied with Insperity. It however woudl be also helpful to offer more practical, scenario based training classes. **What problems is Insperity solving and how is that benefiting you?** I find Insperity's HR expertise and practical guidance most valuable, helping us handle employee relations, compliance, benefits, payroll, and onboarding confidently and efficiently, especially as a small but growing company. ### 4. Responsive, Knowledgeable Support with Consistent Employee Continuity **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Insperity?** The way they engage with clients beyond HR. They are very responsive and have continuity with employees. They are also very knowledgeable and balance our concerns while ensuring employees are also heard. With another HR platform turnover was high. Insperity offers consistency and continuity. **What do you dislike about Insperity?** There are a few limitations in the platform including time approvals being limited to direct supervisors. **Recommendations to others considering Insperity:** If you are looking for an HR solution that is efficient, responsive, and genuinely invested in your organization’s success beyond day-to-day HR services, Insperity is an excellent partner. Their team provides reliable support while taking the time to understand your organization’s broader needs and goals. **What problems is Insperity solving and how is that benefiting you?** Insperity has helped us develop more efficient and consistent HR systems through both its platform and hands-on support. Most importantly, Andrell has been a valuable partner during our organizational restructuring. She has helped us strengthen our HR infrastructure by streamlining operations, clarifying job roles and responsibilities, developing more structured HR processes, and improving employee onboarding and offboarding. Her support extends beyond providing an HR solution—she is genuinely invested in helping our organization operate more effectively and position itself for long-term success. ### 5. Insperity Makes Payroll, Benefits, and Compliance Easy—with Knowledgeable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Insperity?** Their knowledgeable support team and comprehensive HR services. They make payroll, benefits, compliance, and HR administration much easier to manage, and their responsiveness gives us confidence that help is available when needed. **What do you dislike about Insperity?** Overall, we’ve had a very positive experience with Insperity. When we originally signed up with Insperity, our account was established with two companies under the same relationship. Since the companies have separated, we've had difficulty getting the separation fully completed in your system. As a result, each company continues to receive emails and phone calls intended for the other. **Recommendations to others considering Insperity:** I recommend Insperity to businesses looking for a comprehensive HR solution. Their support team is knowledgeable and responsive, simplifying payroll, benefits, compliance, and HR administration, which allows us to focus more on running our business. **What problems is Insperity solving and how is that benefiting you?** Insperity has primarily helped us navigate HR-related issues and ensure we remain compliant with employment laws and regulations. Having access to experienced HR professionals provides valuable guidance on employee relations, policies, and best practices, which gives us confidence that we're making informed and compliant business decisions. ### 6. Makes HR and Payroll Much Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Ike A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Insperity?** The platform is straightforward to use, and the onboarding of staff and payroll system is well organized. I also like that employees can complete their timesheet, PTO and other requests on the platform, which saves our HR team time. Insperity support team has also been generally responsive whenever we need their assistance. **What do you dislike about Insperity?** There are times when the platform isn't as intuitive as it could be, especially when you're trying to locate certain settings or reports. A few processes could also be streamlined to reduce the number of clicks required. **Recommendations to others considering Insperity:** If you're looking for a platform that combines HR, payroll, and employee self-service, Insperity is worth considering. Spend some time learning the system upfront and make use of their support resources. It makes day-to-day administration much smoother. **What problems is Insperity solving and how is that benefiting you?** Insperity simplifies our HR and payroll processes by keeping employee records, payroll, onboarding and benefits in one place. It has reduced manual and administrative work and made day-to-day HR tasks much easier to manage. ### 7. Streamlined Our HR and Payroll Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Insperity?** I use Insperity as our HR and payroll partner, and I appreciate their generally efficient payroll process. The employee self-service tools let employees access payroll and benefits information without needing HR intervention, which is really helpful. Having access to knowledgeable HR and compliance resources when questions arise is something I value a lot. Their guidance on employment-related matters, benefits administration, and state-specific compliance requirements is excellent. I also find their videos, training, and guidance beneficial. Insperity combines technology with access to HR professionals, managing payroll, benefits administration, and compliance tasks all in one place, saving a significant amount of administrative time. It’s a trusted service that I would continue to use due to the combination of technology and dedicated support. **What do you dislike about Insperity?** One area that would continue to improve is responsiveness for certain support requests, as some issues may require coordination across multiple teams before resolution. Navigating the full suite of services can have a learning curve because of the breadth of features available. Additionally, if I could change one thing about the service approach, it would be to further improve response times and coordination when requests involve multiple departments. Most issues are resolved successfully, but occasionally a question may need input from the payroll, benefit, HR, or compliance team, which can extend the time needed to reach a final resolution. **What problems is Insperity solving and how is that benefiting you?** Insperity streamlines our HR and payroll processes, making payroll efficient. Employee self-service tools allow access without HR intervention. It provides expert HR and compliance support, helping us manage onboarding, benefits, and compliance tasks efficiently, saving significant admin time. **Official Response from Julia with Customer Advocacy:** > Hi Catherine, we are proud to partner with you and your employees to help your business thrive and grow. Thank you for choosing Insperity! We appreciate you taking the time to share about your experience working with us. ### 8. Recognizing a Great Partnership! **Rating:** 4.5/5.0 stars **Reviewed by:** Mervat M. | Sr. HR Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Insperity?** I appreciate Insperity's knowledgeable support team, comprehensive HR resources, and integrated platform. Having payroll, benefits, time and attendance, and HR support all in one place makes managing our workforce much more efficient and allows me to focus on higher-value HR initiatives. **What do you dislike about Insperity?** Overall, I've had a positive experience with Insperity. **Recommendations to others considering Insperity:** NA. **What problems is Insperity solving and how is that benefiting you?** Insperity helps us streamline and centralize many of our HR functions, allowing us to operate more efficiently as a small HR team. It supports our payroll processing, benefits administration, time and attendance, compliance, onboarding, and employee self-service, which significantly reduces administrative work and helps ensure compliance with employment laws. Their HR expertise and support allow us to focus more on strategic initiatives, such as talent development, performance management, employee engagement, and organizational growth, rather than spending time on routine administrative tasks. Overall, Insperity has improved the employee experience while providing us with the tools and guidance needed to manage HR effectively. **Official Response from Julia with Customer Advocacy:** > Hi Mervat, we're pleased to hear you've had a great experience working with Insperity! Thank you for sharing your satisfaction with our products and services. We are proud to serve you and your business! ### 9. Quick, Helpful Communication from the Insperity Team **Rating:** 5.0/5.0 stars **Reviewed by:** Vinna F. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Insperity?** I really appreciate the quick communication we receive from the Insperity team whenever we need assistance, have questions, or want advice on specific situations. **What do you dislike about Insperity?** The navigation in the time and attendance system isn’t very intuitive. Straightforward tasks—like pulling up reports, checking time off, or making edits—end up buried under multiple menus, which causes frustration and wasted time. **Recommendations to others considering Insperity:** I’d suggest looking at them as a human advisory team, not just a software tool, and using them to offload legal liability and reduce compliance-related stress. **What problems is Insperity solving and how is that benefiting you?** The biggest benefit is that they handle all the stressful HR back-end work—paychecks, taxes, workers’ comp, and staying compliant with the law—which really helps take the weight off our shoulders. They also provide a wide range of HR resources on the topics we need, including onboarding, offboarding, performance reviews, and safety materials. I also appreciate the ability to customize training modules for specific staff, and the fact that consulting with an HR specialist is easy to access and consistently helpful. **Official Response from Julia with Customer Advocacy:** > Hi Vinna, we are thrilled to learn you have had a positive experience working with us! It's our pleasure to help relieve the burden of HR administrative responsibilities for you and your team. Thank you for choosing Insperity and sharing your feedback. ### 10. Responsive Payroll & HR Support That Understands Our Nonprofit’s Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Anne L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Insperity?** I really appreciate our payroll administrator, Maggie, and our HR specialist, Katharine. They both are responsive and make an effort to understand our needs as a small but high performance nonprofit organization. **What do you dislike about Insperity?** When our contacts are not available, it is difficult to navigate the portal and phone tree to get an answer. For example, I spent a long time to do something as simple as wanting to update our Holiday calendar. When I enter holiday into the search function, none of the links were correct. Also, it is annoying that we have to click twice to get into Time & Attendance. **Recommendations to others considering Insperity:** If you have employees that are in multiple states and want to offer a competitive benefits package, it is hard to beat Insperity's offering. Their payroll and benefits administration has been proven reliable from Day 1, and I never have to worry about being out of compliance with the various regulatory guidelines that may differ from state-to-state. Also, we have really appreciated that they have kept our annual increases manageable, even with skyrocketing health insurance costs...this is so critical, and can make or break smaller sized organizations! Our support team has been well-matched with our needs. Thank you. **What problems is Insperity solving and how is that benefiting you?** Managing HR compliance w multiple states, offering competitive benefits package, reliable payroll services **Official Response from Julia with Customer Advocacy:** > We're happy to hear about your satisfaction with the services and support Insperity provides, Anne. Thank you for taking the time to review us! ### 11. Timely, Helpful Responses When You Need Support **Rating:** 4.5/5.0 stars **Reviewed by:** Tricia S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Insperity?** Timeliness in responses when I reach out **What do you dislike about Insperity?** I'd like to see more trainings or classes **Recommendations to others considering Insperity:** I would recommend Insperity to small businesses because they are very helpful in the HR and payroll aspects of our business. They are very responsive whenever I reach out with questions and get back to me right away with the information I need or pointing me in the right direction. I enjoy working with my teams at Insperity, especially our HR Specialist (Katharine Yung), who is always so helpful and patient in helping me understand everything HR involved in my role. **What problems is Insperity solving and how is that benefiting you?** Insperity is really helpful all around, but especially in my role as the HR contact for our business. There is an ease with communication from Insperity and how that needs to be trickled down to our employees, whether it pertains to group communication or employee specific. It helps me to better understand everything. ### 12. Swift Support and User-Friendly Payroll Management **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Insperity?** I find Insperity easier to use and they provide more help when I have questions. The employees respond very quickly and are very helpful, especially when I need answers to payroll questions to finish entering payroll data. I also enjoy the time and attendance feature, and the quick and easy access to the information I need. Their support is quick to reply and very helpful, which has been a big help since I'm not very comfortable with computers and their staff's patience has made a huge difference. **What do you dislike about Insperity?** I struggle with computers being from an age before they were taught in school so it was overwhelming for me to learn at first, but the patience of your staff helped me immensely. **What problems is Insperity solving and how is that benefiting you?** Insperity is easier to use, provides quick responses, and helpful support, especially for payroll and time logging needs. It simplifies time and attendance management and offers quick access to needed information. **Official Response from Julia with Customer Advocacy:** > Hi Nancy, we're pleased to hear you've had a great experience working with Insperity! Thank you for sharing your satisfaction with our products and services. We are proud to serve you and your business! ### 13. Your HR needs in one place with a great team to support you **Rating:** 4.5/5.0 stars **Reviewed by:** John P. | Senior Director, Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Insperity?** What I like best about Insperity is that I can manage all HR-related needs and activities in one place. Also, as a small company, it's difficult to find benefits for our employees. Insperity allows us to access benefits only a much larger company would normally be able to access. Also, our HR Specialist is fantastic. She goes above and beyond to answer questions and resolve issues. **What do you dislike about Insperity?** Occasionally, the system doesn't always talk with itself. For a while, I was having issues with the Leave of Absence system as well as the Time and Attendance system. It took more work than it should have to resolve issues. Fortunately, we now have a dedicated Time and Attendance specialist who is able to quickly resolve issues with Time and Attendance, so any issues I've had with Insperity have largely been reduced. **Recommendations to others considering Insperity:** I did a lot of research looking into PEOs and other options when looking to provide benefits for our employees. The options out there are limited and Insperity seemed like the best option. I still feel that it's the best option. There were a few bumps in the road, but Insperity has improved in the areas in which I was experiencing issues in the short time (around nine months) since we started working with them. My advice is to utilize your internal Insperity team members and ask for help. I've had good experiences with most Insperity team members and have found the ones I can most rely on. As with any major change, it takes some trial and error to find what works best for you. **What problems is Insperity solving and how is that benefiting you?** We use Insperity for all HR-related activities - payroll, timesheet management, 401(k), medical, dental and vision benefits as well as other benefits. This allowed us to consolidate a number of systems we had into a single platform as well as add benefits. **Official Response from Julia with Customer Advocacy:** > Hi John, making things easier for your business through our support is why we do what we do! We greatly appreciate you sharing your feedback. Thank you for choosing Insperity! ### 14. Effective HR and Payroll Solutions with Some Connectivity Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Ann Marie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Insperity?** I appreciate using Insperity for outsourcing both HR processes and payroll because it has been very helpful for our organization. Our HR representative is fantastic; she's very knowledgeable and goes above and beyond to ensure we have the information we need while limiting risks, especially in handling delicate situations. The payroll follow-up to make changes specific to our organization has also run smoothly. Using the Insperity portal regularly to manage HR and payroll services, as well as the training portal for professional development, has been beneficial. **What do you dislike about Insperity?** I find it challenging when Insperity is quite large, and it's hard to make connections between various departments. We've had to follow up with multiple individuals for payroll services with intermittent leave to ensure we've done everything needed for our employees. Connections between different departments that manage payroll, leave, and PTO can be a bit challenging for us to navigate. **What problems is Insperity solving and how is that benefiting you?** I use Insperity to outsource HR and payroll, which is very helpful for our organization. The knowledgeable HR representative helps limit company risks, and the payroll processes run smoothly. Insperity also supports professional development and training for our staff. **Official Response from Julia with Customer Advocacy:** > Hi Ann Marie. Thank you for taking the time to share your rating and feedback. We're proud to serve our valued clients like you! ### 15. Prompt, Helpful Support from Real People at Inperity **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Insperity?** That I am dealing with real people who provide prompt, helpful, and highly relevant responses when I have questions or need help. I also like that, as a small business, Insperity provides my employees' access to large group health plans - this is a major selling point when we recruit and attract new employees. **What do you dislike about Insperity?** I don't have a single negative thing to say about Inperity. **Recommendations to others considering Insperity:** There are a number of other technology-based PEOs out there. When I brought Insperity on board, I evaluated them along the other relevant major PEOs. Insperity from both a cost and customer service perspective was either highly competitive or just plain superior. I encourage anyone looking into a PEO, or any executive dissatisfied with any aspect of their current PEO, to evaluate Insperity. **What problems is Insperity solving and how is that benefiting you?** We had a payroll service that was just not meeting our needs and required a lot of hand holding. We did not have confidence that it could scale along with our growth. At the same time, our HR and benefits were handled among several different entities. Insperity solved all of these issues for us. **Official Response from Julia with Customer Advocacy:** > Hi Phillip, we're pleased to hear you've had a great experience working with Insperity! Thank you for sharing your satisfaction with our products and services. We are proud to serve you and your people! ### 16. Insperity - A Top Level PEO **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Insperity?** I really appreciate being able to contact many different people depending on the issue or question I have. I’ve never had a problem reaching someone, and even if what I need isn’t in their exact department, they’re able to forward me to the right person who can help. Also, when it comes to service fee charges, they are very open with it all. I can't say the same about many other PEO's who either hide charges, don't itemize them, or raise rates/add extra charges to pre-existing rates. **What do you dislike about Insperity?** I can’t really think of much beyond a couple of items. It would be nice to be able to extrapolate the workers’ comp portion and put it out to bid, but I understand why we can’t—it’s a package deal with Insperity, and the cost isn’t egregiously high. The biggest issue right now is our payroll payment process. When we first joined Insperity two years ago, we were a little tight on money and during one payroll, didn’t have the funds to cover payroll on the day it was due (Tuesday), so we paid it on Thursday or Friday instead. Since then, Insperity has required us to wire the money to them rather than having it pulled automatically, which adds extra work that I don’t love. I’d really like to get this reversed, since we’ve been in good standing for over a year now. **Recommendations to others considering Insperity:** You get out what you put in. Insperity is great and will hold your hand, offer advice, and provide support, but they won’t do everything for you (and they shouldn’t). If you take the time to learn the platform and explore what they offer in terms of perks and included services, you can get the most out of it for the price you’re paying. **What problems is Insperity solving and how is that benefiting you?** HR issues occasionally pop up, and they’ve been a helping hand and an extra ear for advice when I’m dealing with situations that come up with my employees. Their payroll services are great. They also helped me update my outdated company and employee handbook(s) to reflect modern laws and regulations, and they made it a bigger priority that all employees must sign and agree to them. Overall, this support frees me up to focus on other parts of the company and takes a lot off my plate. It also helps me sleep better at night knowing we’re not in this alone, and that I have a dedicated team behind me who knows things that I simply don’t. **Official Response from Julia with Customer Advocacy:** > Hi Taylor, we are proud to partner with you and your employees to help your business thrive and grow. Thank you for choosing Insperity! We appreciate you taking the time to share your rating. ### 17. Reliable HR Partner with Room for Tech Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Leshia S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Insperity?** I enjoy the personalized support from both payroll and HR, and having a local HR specialist who is accessible and really gets to know our organization has been incredibly valuable. It's great to be able to pick up the phone and talk to someone who understands our business and provides practical advice. Insperity has helped organize our payroll and supported us through tough HR situations like terminations and layoffs. They've simplified our HR processes, kept us compliant, and been a reliable resource for HR questions, saving us time and stress. I also appreciate the free training opportunities they provide, which have been a great resource in keeping our managers and employees up to date on HR topics and compliance. **What do you dislike about Insperity?** I think the overall service is strong, but there is room to improve the technology experience. A more intuitive website, easier navigation, and simplified reporting tools would make it quicker to find information and complete routine tasks. One example is that Time & Attendance does not always go along with payroll and seems to have duplicate processes that need to happen when there are changes related to an employee. Additionally, the portion of the site that handles the 401k sign-up seems to be missing the mark. When new employees start, they are notified that a 401k will automatically start unless they log in to deny it. Maybe a pop-up warning them about the 401k going into effect could improve this, or perhaps all benefits should be better communicated. **What problems is Insperity solving and how is that benefiting you?** I use Insperity to organize payroll and handle tough HR situations like terminations and layoffs. They simplify HR processes, keep us compliant, and provide valuable training and personalized support, saving time and reducing stress. **Official Response from Julia with Customer Advocacy:** > Hi Leshia - we are proud to partner with you and your company. Thank you for choosing Insperity! We appreciate you taking the time to share your experience working with us. ### 18. Great Customer Support, But Department Disconnects Hold It Back **Rating:** 3.0/5.0 stars **Reviewed by:** Kathi B. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Insperity?** The team genuinely wants to support their customers. Great attitudes and communication. **What do you dislike about Insperity?** The disconnection between departments has been the biggest challenge. Once the sales process is complete you are left to your own to figure out how the company works. Depending on the number of employees in your company will determine what team you are put on. I really do not agree with that standard. A 22 person organization may have the same needs as a 100+ organization. If you are an owner/operator then you must have resources on staff to manage Insperity. **Recommendations to others considering Insperity:** Do your homework and know what you are truly needing in a PEO service provider. If you are a business doing work for commercial and government contractors, with varying rate(s) and benefit requirements you may be put with a team that does not understand the unique needs of your business. **What problems is Insperity solving and how is that benefiting you?** Consolidation of benefits, workers compensation and payroll ### 19. Exceptional Service and Benefits with Insperity **Rating:** 5.0/5.0 stars **Reviewed by:** Malissa Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2026 **What do you like best about Insperity?** I have been happy with the customer service we received from Insperity and we've worked with a couple of great people there. The health insurance rates are great, and there are many bonuses like perks at work. Insperity has been very helpful in organizing our days off, ensuring we follow state laws in New York and California. They also have a great referral program that bonuses us if we find a new client. The perks at work have been great too. **What do you dislike about Insperity?** I wish Insperity could send the blurbs directly to my staff instead of me having to forward them. Automating annual prompts for tasks like harassment training would be helpful too, as it makes it hard for someone to miss completing their yearly maintenance. **What problems is Insperity solving and how is that benefiting you?** I use Insperity for great health insurance rates, organizing days off, and effective customer service. It provides perks at work and helpful classes. **Official Response from Julia with Customer Advocacy:** > Hi Malissa, we're happy to hear that working with Insperity has been beneficial to you and your company! Our team believes in our mission of helping businesses succeed so communities prosper. Thank you for taking the time to review us! ### 20. Excellent, Friendly Customer Service from Insperity **Rating:** 5.0/5.0 stars **Reviewed by:** Debra E. | Cash Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Insperity?** Customer service is excellent. Everyone you speak with is friendly, helpful, and knowledgeable. **What do you dislike about Insperity?** Honestly, I cannot think of anything that I would say I dislike about Insperity. We do sometime have issues with the time punches not recording, but that may have more to do with our building that Insperity. **Recommendations to others considering Insperity:** If you are looking for a friendly and knowledgeable company to handle your HR and Payroll needs, I would highly recommend Insperity. They care about the client and go above and beyond to make sure they are doing all they can for you. **What problems is Insperity solving and how is that benefiting you?** HR was a major hurdle for us. Insperity has benefitted us most by freeing up valuable time that we were spending on payroll and HR; now we have more time to concentrate of other areas. The more we develop our relationship with Insperity the more we find they can do for us. **Official Response from Julia with Customer Advocacy:** > Hi Debra. We are proud to partner with you and your company to help your business thrive and grow. Thank you for choosing Insperity! We appreciate you taking the time to share your positive experience working with us. ### 21. Efficient Service and User-Friendly Access **Rating:** 5.0/5.0 stars **Reviewed by:** Donna M. | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Insperity?** I worked with a wonderful Insperity employee named Andree, who was very informative about her job and looked up extra info to make sure, 100%, I had the accurate information I needed. I like the easy access to my time card, payroll, PTO, benefits, W2, and 401K. It's very user-friendly. I also appreciate that I did not have to wait long for a CSR to help me, and she was so friendly, asking security info which I appreciated. It's very easy to access, and you don't get frustrated at all. I am very satisfied with Insperity's services, and would rate them a 10 out of 10 on a likelihood scale to recommend. **What do you dislike about Insperity?** The ATS is not the most user friendly. **What problems is Insperity solving and how is that benefiting you?** I find Insperity's support invaluable for addressing complex health insurance queries. The friendly service and easy access to payroll, PTO, and benefits keep things user-friendly and frustration-free. **Official Response from Julia with Customer Advocacy:** > Hi Donna. Making things easier for your business through our support is why we do what we do! We greatly appreciate you sharing your feedback. Thank you for choosing Insperity! ### 22. A Caring, Always-Helpful Team That Truly Shows Up **Rating:** 5.0/5.0 stars **Reviewed by:** Mari M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Insperity?** Every single person cares, it never feels like anyone there is annoyed with my silly questions, they truly want to help. **What do you dislike about Insperity?** It's a little expensive for us as we are a small nonprofit. **Recommendations to others considering Insperity:** Think about what is important to you. If you want a full service team that will treat you with absolute kindness, then Insperity is for you. **What problems is Insperity solving and how is that benefiting you?** We are a remote org and were having issues finding good healthcare options given we had only a few staff in a couple of states. We asked our insurance broker if they had any suggestions for a PEO that cares and they immediately suggested Insperity. That was five years ago and we have never regretted the decision. We now have great options for healthcare to offer our employees as well as access to various HR experts and more. ### 23. Sales experience walked us away, not the product. **Rating:** 0.0/5.0 stars **Reviewed by:** Paige M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Insperity?** Hard to comment on the product directly, since we didn't engage. The breadth of services bundled into one offering is appealing on paper for the right kind of business. **What do you dislike about Insperity?** The sales experience. Our rep excused his own pricing by saying "even CPAs struggle to follow" the financial document, then labeled $32,094 of net-new annual expense as "Savings." That's misleading, at best. After we declined in writing on May 12 with our reasoning laid out, he bypassed the evaluators and went directly to the company owner five weeks later without copying me, despite being told I was leading the evaluation. How a company sells something tells you how they'll service it. **Recommendations to others considering Insperity:** Demand the PEO and co-employer structure terms in plain language up front. Demand the financial breakdown in writing before any meeting. If you name a decision-maker, expect their rep to find a way around her if the answer is no. **What problems is Insperity solving and how is that benefiting you?** We evaluated Insperity's HR360 PEO offering and did not move forward. The PEO model can solve real problems for businesses with weak workers' comp claims histories or that need full HR outsourcing. It did not solve a problem for us. **Official Response from Julia with Customer Advocacy:** > Hi Paige, Thank you for your feedback. We are sorry to hear about your frustrations and disappointments. Your feedback has been shared with the appropriate teams. Should you have additional input or would like to talk further, please email us at contact@insperity.com. ### 24. Helpful Team and Strong Payroll, but Long Lead Times for New Implementations **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Insperity?** They have great folks who try to be responsive and helpful. Payroll has been a bright spot for us. **What do you dislike about Insperity?** The lead time to implement something new is a bit unreasonable and hurts our ability to get our business done. In order to get on their time and attendance solution, we are waiting 2 months. We were just quoted 2 to 3 months to get our hourly PTO policy added into our system. **Recommendations to others considering Insperity:** Anticipate your needs early and get into their queue before you need to be otherwise you will be waiting forever to have business essentials implemented. **What problems is Insperity solving and how is that benefiting you?** For a small company, Insperity allows me to offer my employees a "big company" HR and benefits experience without being a big company. And, internally, I don't have to hire HR or Benefits, which saves considerable resources. **Official Response from Julia with Customer Advocacy:** > Hi Jennifer, thank you for taking the time to share your rating! We're sorry to hear your implementation experience did not meet our usual standards of excellence. We have shared your feedback with the appropriate internal teams for their review and consideration. If you'd like assistance or to provide additional feedback, please contact us at contact@insperity.com. ### 25. Comprehensive HR Solution with Strong 401K Management **Rating:** 5.0/5.0 stars **Reviewed by:** Iyanah G. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Insperity?** I use Insperity to clock in, clock out, review documents, view benefits, and check 401K details. I have been a customer for 3 years and at both my previous job and current one. I really enjoy being able to access my 401K and seeing how much investment I've made for myself from my hard work. I was able to complete educational trainings needed for the workplace, like sexual harassment and cybersecurity, which help ensure safety is maintained. I find the accessibility of my 401K a major benefit. **What do you dislike about Insperity?** It would be great if Insperity provided services like IVF coverage. **What problems is Insperity solving and how is that benefiting you?** I use Insperity for clocking in and out, reviewing documents, and viewing benefits like 401K details. It provides necessary workplace training, ensuring safety and support. I appreciate accessing my 401K to see investments. **Official Response from Julia with Customer Advocacy:** > Hi Iyanah. Thank you for sharing your positive experience working with us! It's our pleasure to serve our valued clients like you! ### 26. Comprehensive HR Services with Costly Fees **Rating:** 4.5/5.0 stars **Reviewed by:** Sumi P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Insperity?** I find anything related to HR compliance and payroll most valuable, as well as the Insperity dashboard itself. **What do you dislike about Insperity?** The service fees with Insperity are quite high compared to competitors, which is a big consideration as we grow. It would be helpful if they could package together elements for strong employee onboarding, such as the offer letter, handbook, rules, and email, instead of sending them in bits and pieces. This would save us from doing extra work on our end. **What problems is Insperity solving and how is that benefiting you?** I use Insperity for HR compliance, payroll, and employee benefits management, which helps us navigate the complexities of multi-city regulations. Their support in terminations, offer letters, and providing mental health resources is valuable, along with the Insperity dashboard for smooth operations. ### 27. Extremely Responsive Specialists Who Feel Like Part of the Team **Rating:** 5.0/5.0 stars **Reviewed by:** Viola Angela I. | Senior Consultant, Engineering & Manufacturing Division, Page Group's Tuscany Branch, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Insperity?** Our specialists are extremely responsive and helpful when it comes to answering our questions. They act as if they were part of the company, always showing the utmost care for how HR processes are managed and kept compliant. **What do you dislike about Insperity?** Over the past few years, costs have been increasing, particularly for Health Insurance Plans. This is something Insperity should take into consideration, especially for long-tenured clients. **Recommendations to others considering Insperity:** if you are looking for a service that can provide you with utmost care, especially for small worldwide companies who don't have HR presence in the US, Insperity will take care of your needs as if they were a colleague. **What problems is Insperity solving and how is that benefiting you?** All HR-related topics and issues, from terminations to benefits to hiring of non-US citizens **Official Response from Julia with Customer Advocacy:** > Hi Viola, we are proud to partner with you and your employees to help your business thrive and grow. Thank you for choosing Insperity! We appreciate you taking the time to share your rating. ### 28. User-Friendly HR and Payroll Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Daryl M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Insperity?** I really liked the services Insperity offered, especially how they handle our payroll and benefits packages, including insurance. The portal is excellent—it’s a one-stop shop where everything’s there. I found the ease of the portal valuable, as I can approve vacations and our employees can check all their vacation and payroll information all in one spot. It’s easy to use, and the portal is great. They take care of things pretty professionally and easily, making it a great service that I appreciate. **What do you dislike about Insperity?** Nothing **What problems is Insperity solving and how is that benefiting you?** I use Insperity as an HR portal and for payroll. It handles all our payroll and benefits, offering an easy, one-stop shop. The portal lets me approve vacations and our employees manage their pay in one place. **Official Response from Julia with Customer Advocacy:** > Hi Daryl, we're pleased to hear you've had a great experience working with Insperity. Thank you for sharing your satisfaction with our products and services. We are proud to serve you and your people! ### 29. Streamlined Benefits Management, Excellent Savings **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvester S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Insperity?** I find Insperity really helpful for benefits management. One of the things that stands out for me is how they provide documentation of benefits, which allowed us to cancel my wife's coverage and save quite a bit of money. Also, having all the benefits consolidated in one portal is really efficient. It makes it easy to visualize and plan expenditures from my benefits in one place, saving time and avoiding the hassle of switching between multiple webpages. Additionally, I've had pleasant and beneficial interactions with them. **What do you dislike about Insperity?** Nothing. All the interactions have been pleasant and beneficial **What problems is Insperity solving and how is that benefiting you?** Insperity provides documentation of benefits allowing my wife to cancel her coverage, saving us money. Their portal consolidates all benefits, helping me visualize and plan expenditures efficiently, saving time by avoiding multiple webpages. **Official Response from Julia with Customer Advocacy:** > We're happy to hear about your positive experience, Sylvester! Thank you for taking the time to share your feedback. ### 30. Solid Payroll Services, Room for Personalization **Rating:** 3.5/5.0 stars **Reviewed by:** Ken F. | Lead Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Insperity?** I like using Insperity for their payroll services, which really help with payroll compliance, benefits management, retirement, and account servicing. Their ability to employ people in any state across the United States without setting up all the attendant, state-level payroll obligations is particularly beneficial for us. I appreciate the predictability that Insperity provides, it's a key factor encouraging us to continue with their services. **What do you dislike about Insperity?** The health care costs are becoming more and more of a concern. I think too many things go to a call center and are not personalized enough. **What problems is Insperity solving and how is that benefiting you?** Insperity helps us with payroll compliance and benefits management, letting us employ people nationwide without dealing with state payroll obligations. ### 31. Responsive HR and Competitive Benefits, But Room for Improvement in Payroll **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Insperity?** I use Insperity for payroll, benefits, and compliance, and I've been with them for a little over a year and a half. The cost and their willingness to work with us to ensure our needs were met made us choose Insperity. The benefits packages were very competitive, and I especially find value with the HR Specialist and Compliance team. They are knowledgeable and quick to respond, and the policy updates have been very helpful. The 401K team was also very knowledgeable and helpful. I like their background check service, and the training tools are great with a large offering of training. **What do you dislike about Insperity?** Payroll specialist with deeper expertise, particulary when coordinating with their third party providers. It would be better to have such benefits as Dependent Care FSA and supplemental life administered directly through Insperity rather than through separate third party providers. Third party providers create disconnect in support coverage, making it chanllenging to get timely assistance. **What problems is Insperity solving and how is that benefiting you?** Insperity provides competitive benefits packages and valuable HR and compliance support. The policy updates are helpful. They deliver excellent training tools. However, there's room for improvement in payroll assistance and third party providers. **Official Response from Julia with Customer Advocacy:** > Hello. Thank you for taking the time to share why you chose Insperity, and we greatly appreciate your feedback. It's our pleasure to serve our valued clients like you! ### 32. Good Overall Experience with Constructive Feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Insperity?** What I like best is having access to specialists across different areas of HR. Whether it's payroll, benefits, leave administration, or compliance, I know I can reach out to someone with the expertise to help guide us through the issue. That support has been especially valuable as our team has grown and changed. **What do you dislike about Insperity?** Response times could be improved, especially for urgent requests. I would also like to receive our benefits renewal information earlier in the process. The current timeline provides very little opportunity to evaluate other carriers or plan options before renewal, particularly if there is a significant rate increase. **Recommendations to others considering Insperity:** I would recommend Insperity to companies looking for an all-in-one HR solution, especially if they want support with payroll, benefits, compliance, and HR administration. I would also encourage prospective clients to discuss service expectations and benefits renewal timelines during the evaluation process to ensure they align with the company's needs. **What problems is Insperity solving and how is that benefiting you?** Insperity helps us manage payroll, benefits, compliance, and HR administration, which are all critical functions for a small HR team. Their platform and support simplify many day-to-day processes and provide access to specialists when needed. While there have been areas where response times or coordination could improve, the service overall helps us manage HR operations more efficiently than handling these functions independently. **Official Response from Julia with Customer Advocacy:** > Thank you for taking the time to review us! It's our pleasure to help relieve the burden of HR administrative responsibilities for you and your team. Thank you for choosing Insperity and sharing your feedback. ### 33. Full End-to-End Human Resources Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rob F. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Insperity?** Full, end to end, Human Resources support. **What do you dislike about Insperity?** Many of the services are "wired" together, don't communicate, look or function the same. Some departments are obviously outsourced totally. Not always seamless. **Recommendations to others considering Insperity:** Strongly consider the investments you make in your company and the things that move it forward. Most company's move forward only because of their team. Why not offer them the best support you can? **What problems is Insperity solving and how is that benefiting you?** Small business owners wear many hats and the one that doesn't always fit well, that can get you into the most trouble, is Human Resources. Insperity solves that completely, offers payroll support, training portals, Employee assistance, Affordable insurance and many other benefits available to larger companies at a reasonable price. **Official Response from Julia with Customer Advocacy:** > Hi Rob, thank you for taking the time to share your rating. We're proud to serve our valued clients like you! ### 34. Exceptional HR and Payroll Support with Insperity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Insperity?** I really appreciate Insperity for having an HR Specialist and better payroll services compared to my previous provider. Having an HR specialist who speaks to me about short-term disability or employee grievances is invaluable, and the payroll specialist notifies me when we're not paying the minimum wage for specific states, which is crucial. Insperity keeps us up to date with labor laws, performance reviews, and time tracking, which are essential for our business operations. My HR Specialist, Nick, has been an invaluable asset, providing much-needed guidance, especially as we have employees all over the US. He helps me understand leave of absence and short-term disability. Insperity's Time & Attendance system and the ability to classify job costing in time tracking are particularly valuable. Omar, my Payroll Specialist, is equally insightful. I think those two departments are wonderful. **What do you dislike about Insperity?** I do not have anything to add here **What problems is Insperity solving and how is that benefiting you?** Insperity helps keep us updated with labor laws, manages performance reviews, and tracks time effectively. The HR specialist guides us on issues like short-term disability, and payroll services ensure compliance with minimum wage laws. Time tracking for job costing is also valuable. **Official Response from Julia with Customer Advocacy:** > Hello, we're pleased to hear you've had a great experience working with Insperity! Thank you for sharing your satisfaction with our products and services. We are proud to serve you and your people! ### 35. Comprehensive HR Solutions with Exceptionally Consistent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Insperity?** I appreciate Insperity's comprehensive service offering, which was the most complete compared to others when we were choosing a partner. Their protection against HR-related liabilities is significant for us, especially as they have effectively handled complex employee situations. The benefit administration they provide, including health insurance and 401k management, relieves us from figuring out complex compliance issues and possibly gives us better rates. Having a dedicated HR specialist, Nik Hulsey (Nik is awesome!), has been great—it's rare to have the same point of contact for three years, and he's been awesome in maintaining a high quality of care and advising us on tricky HR issues. I also value the payroll administration as it reduces our internal burden and simplifies managing various employee types. The Premier platform provides a one-stop solution for our HR, benefits, and payroll tasks, streamlining our operations. **What do you dislike about Insperity?** Insperity is a premium service, and it has a premium price tag that goes with it. **What problems is Insperity solving and how is that benefiting you?** Insperity shields our company from HR liabilities, offers expert HR and payroll support, and simplifies benefit administration. Their platform streamlines tasks like PTO requests, reducing internal complexity and overhead while providing wide-ranging employee benefits. **Official Response from Julia with Customer Advocacy:** > Hello, we are proud to partner with you and your employees to help your business thrive and grow. Thank you for choosing Insperity! We appreciate you taking the time to share your positive experience working with us. ### 36. Welcoming, Helpful Insperity Team That Truly Works With You **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Insperity?** Insperity is a Good company that offers business what they need. It is the EMPLOYEES of Insperity that are the icing on the cake. I have yet to speak or have interactions with anyone who was not welcoming, helpful and just nice. There will always be questionable situations that pop up, by knowing the there is an actual person on the other end working to help me solve the problem is FANTASTIC!! I can honestly say they are work WITH ME not for me and that makes all of the difference. **What do you dislike about Insperity?** There is a learning curve to the online platform, and can be a bit overwhelming but once you get there it is great. **Recommendations to others considering Insperity:** If they are thinking that Insperity will remove them from the picture, they would be wrong. They need to understand that Insperity enhances and completes what they should already have in place. Meaning, does Insperity process your payroll, YES, but you still have to feed them the correct information. **What problems is Insperity solving and how is that benefiting you?** We moved over to Insperity for several reasons -- We needed a Time Clock program that would work with us, feed the hours to payroll and be accurate as well as good benefits for our employees. Insperity has solved all of the issues we were working through and more. 1 - Time Clock -- Benefit to us -- Employees are accountable and responsible for their time the Geo Fencing is great, no "Ghost Employees". 2 - Time Card to Payroll -- Benefit to us -- once time is approved, straight into payroll and Kristy does her magic!!! I just have to review, saves me hours. 3 - HR Assistance -- Benefit to us -- WOW!!! There is quite a bit to HR. Yes, we still have to "handle" issues when they arise, but the ability to call Beverley and have her knowledge and guidance saves us from looking up everything and she helps to keep the Human in HR. 4 - OSHA Compliance -- Benefit to us -- the Safety Sheets are GREAT!!! We use them for the Monthly meetings and they keep things straight to the Basic Knowledge and simple instructions to follow 5 - WorkComp --- Benefit to us --- I love, love, love the fact that once I submit, they take EVERYTHING from there and all I need to do is file the copies!!!! 6 - Health, Dental and Vision Insurance -- Benefit to us -- United Heath Care is accepted pretty much everywhere in OKC. Insurance does not have to the Expensive to be Good. Our plan is perfect, lots of options for different coverage, but I have found all of the plans to be affordable with really good coverage. **Official Response from Julia with Customer Advocacy:** > Hello, we are thrilled to learn you have had a positive experience working with us! It's our pleasure to help relieve the burden of HR administrative responsibilities for you and your company. Thank you for choosing Insperity! ### 37. Excellent HR and Payroll Support with Minor Availability Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Faith F. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Insperity?** I really appreciate how Insperity helps me with HR questions, especially when it comes to employees and unemployment. They are very helpful whenever I have a very difficult HR issue, assisting with the correct way to handle it. I like the HR part and the payroll part of their services. **What do you dislike about Insperity?** I feel that sometimes the payroll specialist hasn't always been the best. They're not always as available, but it's not that big of an issue. **What problems is Insperity solving and how is that benefiting you?** I use Insperity for HR and payroll. They assist with difficult HR issues, especially related to employees and unemployment, providing helpful guidance. The support is valuable and encourages me to consider expanding our partnership. ### 38. Streamlined Transition with Outstanding Payroll Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Insperity?** I appreciate how the Insperity crew made the transition extremely easy for us, despite the process being a little overwhelming. They were great at helping me get the information I needed and made the transition smoother. I find the payroll system extremely valuable. Moving our insurance to the Insperity platform was also extremely helpful. The people at Insperity are amazing, particularly Yvonne and Nicholas, who always help me take care of what I need. **What do you dislike about Insperity?** The transition from our previous payroll system to Insperity was a little overwhelming because there was a lot to move over. We added their applicant tracking system earlier in the year, and it's still a bit overwhelming; I feel like I need to retrain because I don't use it often, so I tend to forget. There are some things in the system that could be improved. My previous system allowed me to upload and save all kinds of documents related to a specific employee, essentially creating a digital employee file, which I don't have as effectively with Insperity. Also, some changes that need to be made on a payroll, like time off accruals, were things I could do myself on the previous system, but with Insperity, the staff has to do it. (They are always willing to help, though!) **What problems is Insperity solving and how is that benefiting you?** I find Insperity helps me with payroll and HR policies. Their payroll system is valuable to me, and it has been extremely helpful in transitioning our insurance onto their platform. **Official Response from Julia with Customer Advocacy:** > Hello, thank you for sharing your positive experience working with us! We're happy to hear you've felt supported by our committed team. It's our pleasure to serve our valued clients like you! ### 39. Exceptional Learning Tools and Welcoming Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Insperity?** I really appreciate the people at Insperity being very welcoming and helpful. The learning tools provided are fantastic, especially the excessive learning videos that help our employees learn about HIPAA and other topics. The ability to create a course, assign it to people, and keep track of them completing the courses is a valuable feature. Moreover, the valuable information inside the courses and the many options for different insurances are a great help. I also find keeping track of PTO through Insperity very useful. Our assigned specialist, Katharine, is always very responsive and helpful! **What do you dislike about Insperity?** I find the way that the PTO is outlined could be improved. **What problems is Insperity solving and how is that benefiting you?** I use Insperity to learn about HIPAA regulations, track PTO, and provide medical insurance. The learning videos are valuable, allowing me to create courses, assign them, and track completion. The resources include many options for different insurances and help in keeping track of PTO. **Official Response from Julia with Customer Advocacy:** > Hello, we're pleased to hear you've had a great experience working with Insperity! Thank you for sharing your satisfaction with our products and services. We are proud to serve you and your people! ### 40. Systematic HSA Enrollment Failure and Complete Lack of Operational Accountability **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Insperity?** The basic payroll processing functions work as intended when there are no system errors. **What do you dislike about Insperity?** I am writing this to bring an operational and customer service failure to the attention of Insperity’s executive leadership. After joining my company, I immediately completed my HSA enrollment. Due to an internal Insperity system glitch, my enrollment data was never transmitted to Optum Financial. Despite proactively reaching out to flag that my deductions were missing, Insperity’s support team continuously avoided accountability. Instead of acknowledging their data transmission error, they copy-pasted IRS eligibility guidelines and blamed their banking partner, Optum. When I requested a routine operational guarantee—asking them to confirm that the technical issue was resolved before I manually adjusted my payroll to "catch up" on missed contributions—the support team completely ignored the question. They refused to confirm if my account was active or provide payroll deadlines, offering zero assurance that the system wouldn't fail a second time. **Recommendations to others considering Insperity:** I recommend prospective buyers closely examine how Insperity handles benefits exceptions and system errors before signing a contract. Clients pay a premium for a PEO to manage benefits seamlessly. When internal technology glitches occur, buyers should expect operational accountability, proactive data tracking, and clear communication—not rigid, scripted responses that leave the employee to figure out workarounds on their own. **What problems is Insperity solving and how is that benefiting you?** They handle our standard HR, benefits administration, and payroll processing, which help consolidate core HR tasks into a single platform. **Official Response from Julia with Customer Advocacy:** > Hello, we take all feedback very seriously and are disappointed to hear about your experience as our client. We'd like to speak with you further to see how we can help. Please e-mail us at contact@insperity.com so we can discuss the particulars of your situation. ### 41. Senior Development Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Insperity?** Access to policies, time and attendance, PTO oversight - approvals, balance, tracking, benefits, packages are easy to choose, look at various options. The software side / portal access for employees makes HR possible for a small agency like ours. **What do you dislike about Insperity?** We don't have a person on site at our office available there in the moment of need. The disconnect between non presence in our office space makes exploring or explaining culture, behaviors, actions, hierarchies. policies and procedures not necessarily being "brought to life" or realized until later. **What problems is Insperity solving and how is that benefiting you?** Providing consistent HR support to our employees. Ensuring my personal needs are met as an employee, and as a manager. **Official Response from Julia with Customer Advocacy:** > Hi Hannah, we are proud to partner with you and your employees to help your business thrive and grow. Thank you for choosing Insperity! We appreciate you taking the time to share your experience working with us. ### 42. Streamlines Payroll with Helpful Support, Onboarding Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Heather H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Insperity?** I use Insperity for payroll and benefits, and the price point is reasonably priced. I really appreciate having direct dedicated contacts for different issues, as it has been very helpful. They have made managing tasks easier and have given us confidence that we're doing it correctly. **What do you dislike about Insperity?** I think our onboarding experience was not ideal for us or for Insperity. There were some very aggressive challenges to meet our timing needs, and there were some things that fell through the cracks. **What problems is Insperity solving and how is that benefiting you?** We find Insperity makes managing payroll and benefits easier and gives us confidence we're doing it correctly. Having direct dedicated contacts for different issues has been very helpful. **Official Response from Julia with Customer Advocacy:** > Hi Heather, we take all feedback very seriously and are disappointed to hear about your onboarding experience as our client. We have shared your feedback with the appropriate internal teams for their review and consideration. Please e-mail us at contact@insperity.com if you’d like to discuss the particulars of your situation further. ### 43. Friendly, Helpful, and Always Professional **Rating:** 4.0/5.0 stars **Reviewed by:** susane E. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Insperity?** Everyone is very friendly and helpful. Always Professional. I like having access to various consulting services as well. **What do you dislike about Insperity?** The portal is somewhat confusing to use. Reports especially are hard to figure out. Alot of backtracking from one step to another. Would like to see more simpler **Recommendations to others considering Insperity:** Its a robust system offering up a variety of options that a super helpful so you can focus on running your own business. **What problems is Insperity solving and how is that benefiting you?** They handle all payroll and benefit aspects of our business so I am able to focus on managing the agency. Free's up my time and not having to keep up with all the new laws, etc. **Official Response from Julia with Customer Advocacy:** > Hi Susane, thank you for sharing your satisfaction with our services and providing us with your feedback. We are proud to serve you and your people! ### 44. Invaluable HR and Payroll Support That Saves Us Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Insperity?** Having a dedicated HR professional person to help with employee relations issues or any HR questions has been invaluable. Also, my payroll person has been awesome in helping with any questions regarding payroll and navigating the portal. Saves time with this service. **What do you dislike about Insperity?** I really haven't experienced anything that I dislike. **Recommendations to others considering Insperity:** I would advise any others considering Insperity to go ahead and use them for the convenience, customer service and all of the HR options/solutions they offer. I have used a number of other PEO's in the past and Insperity has been the best one to date. **What problems is Insperity solving and how is that benefiting you?** Insperity has been quite help with anything related to job descriptions, pay ranges, employee handbook questions or changes to employee handbook, reductions in force. There hasn't been one HR question or Payroll question that they haven't been able to help me with in a very timely manner. **Official Response from Julia with Customer Advocacy:** > Hello, we're happy to hear that working with Insperity has been beneficial to you and your company! Our team believes in our mission of helping businesses succeed so communities prosper. Thank you for taking the time to review us! ### 45. Easy-to-Use Website with Helpful HR & Payroll Specialists **Rating:** 5.0/5.0 stars **Reviewed by:** Marissa R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Insperity?** The website is easy to use. I also appreciate having an assigned HR and Payroll specialist I can go to for assistance when I need it. **What do you dislike about Insperity?** The time and attendance group seems to be a separate entity, and they aren’t very quick to respond when issues come up. It often takes days before anything is resolved. **Recommendations to others considering Insperity:** If you’re looking for a one-stop shop that covers HR, payroll, training, and benefits, consider Insperity. **What problems is Insperity solving and how is that benefiting you?** The staff is receiving training in proper communication. They are setting up a DISC training that staff can complete on their own, followed by a group meeting to discuss the results. **Official Response from Julia with Customer Advocacy:** > Hi Marissa, we're happy to hear that working with Insperity has been beneficial to you and your company! Our team believes in our mission of helping businesses succeed so communities prosper. Thank you for taking the time to review us! ### 46. High-Quality, Helpful Customer Service at Insperity **Rating:** 4.5/5.0 stars **Reviewed by:** Cesar M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Insperity?** I find the customer service to be very high at Insperity. Practically everyone I have spoke to is happy and willing to help. **What do you dislike about Insperity?** Occasionally, I am not able to get my answers solved immediately. So having to wait for the appropriate answer is sometimes hard when you are in a time crunch for the information. **Recommendations to others considering Insperity:** I would recommend that both other employers and employees give Insperity a shot. The customer service is good and the platform is stable. I think whoever chooses them will be very happy in the long run. **What problems is Insperity solving and how is that benefiting you?** I really enjoy the layout of the site and ease of access to information. The benefits, pay stub, 401k, etc are easily found using the website. **Official Response from Julia with Customer Advocacy:** > We're happy to hear about your positive experience, Cesar! Thank you for taking the time to share your feedback. ### 47. Having a dedicated team makes it easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Pete G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Insperity?** Having a dedicated person to contact when I have questions or need assistance. **What do you dislike about Insperity?** The call center can be confusing and unless I ask clarifying questions, I may not get to the resolution I need. **Recommendations to others considering Insperity:** Encourage employees to learn how to use and navigate the portal. Resources are available to them if they take the time to ask questions. **What problems is Insperity solving and how is that benefiting you?** The reason for the call today was regarding a change in status that would allow for FSA enrollment mid-year. I was able to get the answers I needed and have the correct form shared with me to proceed. Aside from that, I work with my payroll specialist and HR frequently and with their assistance things always go smoothly. **Official Response from Julia with Customer Advocacy:** > Hi Pete. We're pleased to hear you've had a great experience working with Insperity! Thank you for sharing your satisfaction with our products and services. We are proud to serve you and your organization! ### 48. Professional and Makes My Job Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Edna M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Insperity?** their professionalism and how it makes my job easier. **What do you dislike about Insperity?** They seem to keep trying to update the software, which can be confusing to our employees and to me as an Admin. I'd like to see Insperity set up zoom meetings to go over any changes that are coming up to explain what they are doing. Also any HR laws that are changing so we can be aware without having to depend on reading a memo that could be overlooked. **Recommendations to others considering Insperity:** not sure **What problems is Insperity solving and how is that benefiting you?** I have no issues with Insperity. My contacts are always helpful and solve any problems I may have as soon as possible. **Official Response from Julia with Customer Advocacy:** > Hi Edna - Thank you for taking the time to share your rating and feedback. We're proud to serve our valued clients like you! ### 49. Simplifies Admin Tasks, Needs More Relevant Training **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Insperity?** I find Insperity's benefits surpass those of other PEOs. Insperity greatly simplifies payroll, timesheets, and PTO management. I appreciate the many tutorial videos Insperity provides for admin tasks. Their cookie-cutter performance review templates make the process easy. The software for timesheets and performance evaluations is much simpler to use compared to other PEO software. **What do you dislike about Insperity?** I think Insperity is too expensive even though their benefits are good. The trainings usually feel bloated or irrelevant to my work. I wish they were pre-recorded videos instead of live lectures because live sessions rarely fit into my schedule. There's too much focus on being DEI-centric and progressive ideologies, which feels incredibly preachy in trainings. Insperity could cut unnecessary positions and reduce payroll to let customers benefit from lower overhead costs. **What problems is Insperity solving and how is that benefiting you?** I find Insperity simplifies payroll, timesheets, and PTO, making admin tasks easier. Their performance review templates are very handy. Their software is simpler to use compared to other PEOs. **Official Response from Julia with Customer Advocacy:** > Hello, thank you for taking the time to share your rating. We're proud to serve our valued clients like you! ### 50. Effective for Payroll, but Needs Better East Coast Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Insperity?** I really appreciate the medical benefits, 401k, and the ability to keep track of PTO hours with Insperity. The Time and Attendance (T&A) team has been very helpful and always nice, answering all my questions. I also find the West Coast team beneficial as they are usually in the office and available, which makes things easier. **What do you dislike about Insperity?** I find it challenging when dealing with the East Coast team because there's no one available on West Coast time. It's hard to handle emergencies when I can't get a hold of anyone. Also, it seems like they are out of the office quite often, even according to East Coast time. **What problems is Insperity solving and how is that benefiting you?** I use Insperity for payroll and HR. It provides medical benefits, 401k, and tracks PTO hours. Their Time and Attendance services and the West Coast team are very helpful. ## Insperity Discussions - [Does insperity use iSolved?](https://www.g2.com/discussions/insperity-workforce-acceleration-does-insperity-use-isolved) - [Does insperity use iSolved?](https://www.g2.com/discussions/does-insperity-use-isolved) - [What is insperity Premier?](https://www.g2.com/discussions/what-is-insperity-premier) - [What is org chart now?](https://www.g2.com/discussions/what-is-org-chart-now) - [What is insperity workforce optimization?](https://www.g2.com/discussions/insperity-workforce-acceleration-what-is-insperity-workforce-optimization-57189443-e774-4f45-ade5-17e48c3a8a3d) - [View Insperity pricing details and edition comparison](https://www.g2.com/products/insperity/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-26+11%3A34%3A23+-0500&secure%5Bsession_id%5D=56febe01-1c8a-4ab3-b378-99a96e821950&secure%5Btoken%5D=f05b4364a02d61917b4d73f84c97812bac41d8638d33c9e9692a164af16cb65f&format=llm_user) ## Insperity Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Core Features - Payroll Services** - Payroll Runs - Payroll Department - Analytics - Direct Deposit **Advanced Features - Payroll Services** - Pay Taxes - Benefits - Other Training - Time Tracking - Integration **Support - Payroll Services** - Experts - Live Support **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Insperity Alternatives - [ADP Payroll Services](https://www.g2.com/products/adp-payroll-services/reviews) - 4.0/5.0 (270 reviews) - [G&A Partners Services](https://www.g2.com/products/g-a-partners-services/reviews) - 4.7/5.0 (63 reviews) - [Lumity Benefits Solution](https://www.g2.com/products/lumity-benefits-solution/reviews) - 4.8/5.0 (64 reviews)