I really enjoyed having access to a well-trained, knowledgeable, and helpful representative. She has gone above and beyond to help me learn to navigate Inova Payroll. I rely on the product's consistency, which gives me confidence that the payroll is processed correctly. I use the payroll PST report with each payroll, which assists me in creating the JE for entry into my accounting software to report payroll liability and expense items. I also value the fact that Inova sends SIMPLE IRA EE contributions directly to our third-party administrator, relieving me from handling funds transfers each payroll. Review collected by and hosted on G2.com.

As a new user, I found that navigation was not as intuitive as I felt like it should be. Many of the commands are "disguised" as icons or embedded on a page that doesn't feel very user-friendly. It has not been easy to do. I think it should be much more friendly and should not require a rep on the other end of the phone. I have used Qbooks payroll for years and did not have the same issues. None of our other tools integrate with Inova. I don't know if integration is available. The previous accountant said it was also difficult to navigate and relied heavily upon our rep to assist. Review collected by and hosted on G2.com.

Payroll can be difficult to manage and time consuming. Having Inova work with me is excellent as it provides an avenue to preview everything before submitting. It's like having a second set of eyes that already knows what you're looking for to begin with. Their support team, is exceptional. They practically should BE on payroll they are such a valued asset to my role and company. I'm constantly in communication with Inova about one thing or another and they are the easiest company to do business with. Ashley is the BEST! Review collected by and hosted on G2.com.

The constant email receipts to everything, even when you're in the same initial service request can be a bit much. I'd like to see a continuous back-and-forth email thread for reference. Other than that, Inova is exceptional. Review collected by and hosted on G2.com.

I like how quickly we can get help and assistance with Inova Payroll. We have a dedicated customer relations person who really knows the software and helps us out quickly. There's no nickel and diming; we pay for the service and know exactly what we're going to get without a bunch of upselling or anything like that. The initial setup wasn't too bad, and they did a really good job of walking us through it. It was actually a much easier process than I've had with a number of other softwares. Review collected by and hosted on G2.com.

I wish it integrated a little bit better with some of our other softwares. But in general, it does a really good job of that. Most integration issues are on the side of the other products. I don't have too many complaints. Review collected by and hosted on G2.com.

The customer service at Inova Payroll is exceptional. Their team is knowledgeable, friendly, and quick to respond to requests for assistance. They consistently provide helpful suggestions when we are unsure how to proceed, which makes problem-solving efficient and stress-free.

One of the standout qualities of Inova is how well their various divisions work together to complete tasks seamlessly. This level of collaboration ensures smooth implementation and ongoing support across all areas of service.

We are extremely satisfied with Inova’s service and recently signed a new contract to include Compensation Management, Benefits, Recruitment, Leave Management, and multiple EDI file feed integrations (including 401(k), COBRA link, Time & Attendance implementation, HSA/FSA, etc.). We are also excited to adopt their new AI feature in the near future.

Overall, Inova Payroll has proven to be a reliable and innovative partner, and we look forward to continuing this relationship for many years to come. Review collected by and hosted on G2.com.

Currently, there is nothing we dislike about Inova Payroll. In the past, we experienced some service-related issues; however, Inova was quick to address these concerns by aligning us with a highly qualified account manager. Since then, our experience has been excellent, and we appreciate their responsiveness and commitment to continuous improvement. Review collected by and hosted on G2.com.

the new updates have been great! Everything works well Review collected by and hosted on G2.com.

Sometimes there are glitches and we havent been able to submit payroll. Review collected by and hosted on G2.com.

Hands down - Shelley, my Inova rep. She consistently goes above and beyond to ensure that I have all the tools and access to run payroll, maintain employment records, and run reporting. Review collected by and hosted on G2.com.

The lack of system support for integration on the back end of Inova - the payroll and HR/Reporting side do not talk to each other. Causing a lot of manual processes for reporting execution. Review collected by and hosted on G2.com.

It takes the worry off of me and the reports are easy to understand. Review collected by and hosted on G2.com.

I have never been disappointed using Inova. I like everything. Once I learned how to navaigate, reports were easy to find Review collected by and hosted on G2.com.

I use Inova Payroll for my bagel shop, and they handle my weekly payroll and keep everything up to date. They take care of direct deposits and getting checks to all of our employees, and they also did our W-2, making paying our employees easy. I like that they send me reminders every Sunday or Monday morning, and my representative, Joshua, is quick to help whenever I have questions. It's easy to stay on top of what needs to be done with them on my team, and my partner appreciates that I don't have to spend so much time since I'm able to get payroll completed so fast. The initial setup was very easy, and I'm grateful my brother's shop recommended Inova Payroll to me. Review collected by and hosted on G2.com.

can not think of anything as of now Review collected by and hosted on G2.com.

I love the customer service I receive from my payroll processor, Tynisha Sanders. She is amazing and makes me feel as though I am her only customer, being very responsive, helpful, and professional. You can even hear the smile in her voice! The whole team at Inova Payroll is wonderful and works together to provide the best service around. I've never had any issues; if there's a special report I need, they program it into the system. Their customer service is amazing. Review collected by and hosted on G2.com.

Nothing!! I always get the best service! Review collected by and hosted on G2.com.

I use Inova Payroll for processing payroll and filing and paying payroll taxes. I love that I don't have to do tax calculations or worry about remitting taxes to the federal and various state governments. The software is very easy to use, but the best part is the responsiveness of the support staff if I have a question or problem. My favorite feature is the integrated mobile-device-based timeclock, which saves me from having to calculate hours and do overtime calculations. Review collected by and hosted on G2.com.

I wish that it was a little more self-service for the employees with tax and deposit information. They are still required to give me their information, which I then enter into the system if they wish to change withholding or deposit accounts. Review collected by and hosted on G2.com.