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Infrared360 Reviews & Product Details

Infrared360® is a Lightweight, Cloud-ready, Single-Interface Solution for Secure Administration, Monitoring, Synthetic Transactions, User Auditing, and Real-Time Analytics of All Your Enterprise Middleware Environments. Infrared360® is the only enterprise messaging monitoring and management solution that keeps your environment secure with Trusted Spaces™ that lets you keep users seeing and working only in the areas they should and promotes secure collaboration across departments, teams, locations, and partners. Infrared360® provides True Real-Time™ monitoring with automatic notification of potential problems so you can maintain an optimally performing middleware layer.

Seller

Avada Software

Languages Supported

English

Product Description

Management portal providing administration, auditing, monitoring and reporting for IBM WebSphere AppServer/MQ/MB/DP, JBoss, & Tibco EMS.

Overview by

Sarah Brush (Sales Enablement/Marketing Manager at Avada Software)

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Infrared360 Reviews (10)

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Neelufur M.

Senior Consultant

Enterprise (> 1000 emp.)

3/12/2024

"Infrared360 Recommendation"

5/5

What do you like best about Infrared360?

The best thing about Infrared360 is it is easier, smarter and more secured middleware management system. It is capable of delivering real time analytics in diverse range of systems. Review collected by and hosted on G2.com.

What do you dislike about Infrared360?

There is no free trial. Also no integration involved. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

4/12/2023

"Infrared360 has a user-friendly interface that makes it easy to use and navigate."

4.5/5

What do you like best about Infrared360?

Multi-platform support: Infrared360 supports multiple middleware platforms, including IBM MQ, Kafka, Tibco EMS, Robust monitoring and reporting, Extensive automation capabilities: Infrared360 offers extensive automation capabilities that enable users to automate routine tasks and processes Review collected by and hosted on G2.com.

What do you dislike about Infrared360?

Steep learning curve: Infrared360 has a steep learning curve, and it may take some time for users to get used to its interface and features. Review collected by and hosted on G2.com.

Response from John Ghilino of Infrared360

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Hi Kapil,

Thank you for taking the time to review Infrared360. We appreciate your feedback, both positive and constructive, and are glad to hear that you value the multi-platform support, robust monitoring, reporting, and extensive automation capabilities that Infrared360 offers.

Regarding the learning curve, we understand that our software may require some time for users to fully grasp its interface and features. That said, we are committed to providing comprehensive documentation, tutorials, and support to help users navigate and leverage our solution to its fullest potential.

We are pleased to hear that you find Infrared360's customizable dashboards beneficial, as they provide a holistic view of middleware environments, enabling users to quickly identify and address issues. Our goal is to continue providing innovative and practical solutions to address the challenges faced by middleware teams.

Thank you again for your feedback, and please don't hesitate to reach out to us with any questions or concerns.

Jordan L.

Cash Analyst

Small-Business (50 or fewer emp.)

5/3/2023

"Great experience using this software at my last job!"

5/5

What do you like best about Infrared360?

Quick and efficient way to input data and keep track of your workload! Review collected by and hosted on G2.com.

What do you dislike about Infrared360?

I have nothing to write regarding disliking this software as I have personally never had an issue with it. Review collected by and hosted on G2.com.

Rhys P.

Financial Systems Manager

Insurance

Mid-Market (51-1000 emp.)

3/14/2023

"Infrared 360"

3.5/5

What do you like best about Infrared360?

Great for automation to reduce manual errors, fast track completion of repetitive tasks and save time Review collected by and hosted on G2.com.

What do you dislike about Infrared360?

It is cloud ready and not on on-premises Review collected by and hosted on G2.com.

Response from John Ghilino of Infrared360

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Thank you for the review Rhys. Like you, many MQ Administrators enjoy how Infrared360® can make them more productive. Most of our customers implement Infrared360® on-premise. Infrared360®’s agentless design means you can deploy it in the cloud, hybrid-cloud, or even on-premises, and even on Appliances like the IBM MQ Appliance. If you could let us know how you’re using it today, we would be more than happy to help your organization set it up in the way best suited for your organization.

Aishwarye D.

Partner (Maritime Affairs)

Small-Business (50 or fewer emp.)

10/17/2021

"Makes an Entreprenuer's life pretty easy!"

4/5

What do you like best about Infrared360?

The best element of Infrared360 is its ability to guide the user through the inventory documentation and manages the user's tasks effectively. It's a must for all budding entrepreneurs because emerging business people need as many helping hands as possible. Review collected by and hosted on G2.com.

What do you dislike about Infrared360?

The improvement which the software makers can make is to enhance the visibility of the product in the MSME market. The improved visibility will be highly beneficial for small to medium-range entrepreneurs to buy this product. Apart from this, there are no significant dislikes for infrared360. Review collected by and hosted on G2.com.

Response from John Ghilino of Infrared360

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Thanks for your feedback. While our solution is mainly used by organizations with an enterprise middleware solution such as IBM MQ, IIB/ACE, Datapower, Apache Kafka & more, we have customers of all sizes - including customers with only 1 or 2 middleware servers. In fact, we recently released a SaaS version of our solution called Q-Guard, which is perfect for smaller organizations with a minimal middleware footprint. Give us a call if you want to see it.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

1/6/2022

"Single-Interface Solution for Secure Administration"

4/5

What do you like best about Infrared360?

Realtime Analytics , Operational Excellence Management , Efficient Process Execution, Built in SOA Review collected by and hosted on G2.com.

What do you dislike about Infrared360?

The interface looks kind of boring. It should be pleasant to the eyes when used for a long time. Review collected by and hosted on G2.com.

Response from John Ghilino of Infrared360

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Thank you for the review. Many customers like yourself do benefit from our True Realtime Monitoring™. As for the interface, what version of the solution were you using? We have completely redesigned the interface several releases ago. We would love the opportunity to show you the new version!

Thomas S.

Senior Product Analyst

Mid-Market (51-1000 emp.)

8/26/2021

"Great Software for business analytics"

5/5

What do you like best about Infrared360?

Great for finding actionable results and proving those results with the company Review collected by and hosted on G2.com.

What do you dislike about Infrared360?

Such a great program once you learn how to use it. Pretty much no complaints Review collected by and hosted on G2.com.

Response from John Ghilino of Infrared360

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Thank you for the review Thomas. Finding actionable results based on data provided by your middleware is what we want to accomplish. Our Trusted Spaces™ allows you to segregate people in the organization by role, department, etc., so they only see the data most pertinent to them.

Verified User in Chemicals

Small-Business (50 or fewer emp.)

10/6/2021

"Infrared360 technical review"

5/5

What do you like best about Infrared360?

This software is best for data visualization and the data is used in well decorated way that we can come into any kind of solution Review collected by and hosted on G2.com.

What do you dislike about Infrared360?

once you get full knowledge of this software there is nothing to dislike.This software is fully arranged in good manner Review collected by and hosted on G2.com.

Response from John Ghilino of Infrared360

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Thank you for the kind review. Infrared360®’s dashboards provide a great way to visualize the data most important for your organization.

Verified User in Chemicals

Small-Business (50 or fewer emp.)

10/5/2021

"Infrared360- Best Business Activity Monitoring Software Available in 2021"

5/5

What do you like best about Infrared360?

The way this software represents the data, is really unbelievable. It's so organised that we can literally find anything. Review collected by and hosted on G2.com.

What do you dislike about Infrared360?

Once you know how to use it, you'll not complain anything about it. I'm pretty much satisfied with this. Review collected by and hosted on G2.com.

Response from John Ghilino of Infrared360

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Thank you for the kind review. Customer feedback is the way we can improve Infrared360®, so please do not hesitate to reach out to us, if you find things you wish we can improve on.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

10/4/2021

"Infrared360 review"

5/5

What do you like best about Infrared360?

Data visualization in presenting the stats, and being a cloud application there's no requirement for on-prem infrasturucture Review collected by and hosted on G2.com.

What do you dislike about Infrared360?

Have only used infrared360 red for a short time, have not come across anything that I would dislike Review collected by and hosted on G2.com.

Response from John Ghilino of Infrared360

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Thank you for reviewing Infrared360®. Like you, many of our customers enjoy that we are a web-based agentless solution, so you can use Infrared360® in the cloud, hybrid-cloud, on-premise, or anywhere you desire. We are glad you are seeing benefit from Automated Notifications. Our True-Real Time Monitoring™ allows organizations to set rules and alerting for the things most important to them.