# Infosys BPM Services Reviews **Vendor:** Infosys BPM **Category:** [Other B2B Services Providers](https://www.g2.com/categories/other-b2b-services) **Average Rating:** 4.0/5.0 **Total Reviews:** 11 ## About Infosys BPM Services The worldwide web and social platform ecosystems have been changing considerably over time, affecting consumer buying patterns and mindsets. Consumers now spend a considerable amount of time researching through online platforms and social media before making any purchase decision. The Infosys BPM Digital Analytics service partners with businesses and organisations to deep dive and generate actionable insights from unstructured online data and Transform their analytics journey through improved customer satisfaction and optimisation of digital assets to serve consumers better ## Infosys BPM Services Reviews ### 1. Great Process Segregation Enables Strong 24/7 Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Infosys BPM Services?** Segregation of process and allowing team with sufficient amount of resources to tackle 24/7 support. **What do you dislike about Infosys BPM Services?** Pay scale is way too low.Also the allowances they offer are not upto the mark back in 2017 but now it might have upgraded I think. **Recommendations to others considering Infosys BPM Services:** If any one willing to wish to work in 24/7 challenging environment, this would give a pretty good hands on experience. **What problems is Infosys BPM Services solving and how is that benefiting you?** Service Desk representing front line to client across globetrotter. ### 2. Awesome products **Rating:** 5.0/5.0 stars **Reviewed by:** Gangesh R. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Infosys BPM Services?** If you have really some challenge. Please reach out to them and you wont regret. I have personally used their products and amazed by skillset they possess. **What do you dislike about Infosys BPM Services?** Currently no challenges please maintain it **What problems is Infosys BPM Services solving and how is that benefiting you?** They have keen understanding of fifferent horizons and business lines. I have been recommended this by software manager. I think it was best advice. ### 3. Leveraging the power of your data with domain expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Subramanyam G. | Technical Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Infosys BPM Services?** The business units (BU's) can improve customer satisfaction and optimize digital assets for better services through unified customer journeys, Omni channel platforms and digitization. **What do you dislike about Infosys BPM Services?** I don't see a reason for disliking this service, as this is built by an in-house team of experts using Next Gen tools. **What problems is Infosys BPM Services solving and how is that benefiting you?** Improved customer satisfaction, omnichannel platform and provides actionable insights from unstructured data through AI, Machine learning and analytics. This is helping the BU's to define their outcomes. ### 4. Efficient Analytics Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Ragini M. | Senior Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Infosys BPM Services?** Platform allows to run model and do predictive and adaptive analytics in an efficient way **What do you dislike about Infosys BPM Services?** User interface can be improved. Suggestions can be added **What problems is Infosys BPM Services solving and how is that benefiting you?** Helping me perform data analytics specially HR analytics from different sources of data and create dashboard for summary. Gauned insight into gaps and improvements. ### 5. Performance efficient analytic platform **Rating:** 4.0/5.0 stars **Reviewed by:** Prachi G. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Infosys BPM Services?** Supports large datasets to run analytical model. **What do you dislike about Infosys BPM Services?** User interface can be made better and accessiblity support should be there. **What problems is Infosys BPM Services solving and how is that benefiting you?** Analyse data from different sources and create dashboards to visualise and perform predictive analytics. ### 6. BPM Digital Analytics Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Infosys BPM Services?** I have experience in BPM technology, hence I would be able to provide feedback based on my experience. We I like about Infosys BPM is the way its integrated the data seemlessly which other competitive priduct lack off. **What do you dislike about Infosys BPM Services?** Having said that the strength, but there is room for improvement in workflow capabilities. **What problems is Infosys BPM Services solving and how is that benefiting you?** Seemless insight into the different data sets and time complexity reduction which is what needed. ### 7. Smooth Analytics Services **Rating:** 3.5/5.0 stars **Reviewed by:** Shreya . | Software Engineer III, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Infosys BPM Services?** Advanced analytics tools and methodologies to analyze massive datasets effectively. **What do you dislike about Infosys BPM Services?** Need to improve UI so that it will be more user friendly. **What problems is Infosys BPM Services solving and how is that benefiting you?** Aggregating data from different sources and gain insights into trends ### 8. Smooth and scalable service **Rating:** 4.0/5.0 stars **Reviewed by:** Suraj K. | Senior System Architect II, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Infosys BPM Services?** The platform provides quite fast running analytics platform **What do you dislike about Infosys BPM Services?** Could improve User interface and guided flow **What problems is Infosys BPM Services solving and how is that benefiting you?** Collate the data from different sources and gain insights into trends ### 9. Had good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Infosys BPM Services?** Wss easy to implement in our organization & helped us a lot with operations. **What do you dislike about Infosys BPM Services?** We all want more from a tool but as they mature more features, process change happens. **What problems is Infosys BPM Services solving and how is that benefiting you?** Just started & helped us with market research & sharing Analytics with peers. ### 10. Profitable for Business **Rating:** 4.0/5.0 stars **Reviewed by:** Ayesha S. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2023 **What do you like best about Infosys BPM Services?** Help improve business with multi units within organizations adding profit **What do you dislike about Infosys BPM Services?** Infosys BPM is slightly complex to understand and implement **What problems is Infosys BPM Services solving and how is that benefiting you?** Automation Easy drag and drop mechanism compatible across platforms ### 11. Review for Infosys BPM **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Infosys BPM Services?** It is good analytical tool but still have scope for improvement. User friendly. **What do you dislike about Infosys BPM Services?** Accessibility. Not available everywhere. **What problems is Infosys BPM Services solving and how is that benefiting you?** Optimization of work - [View Infosys BPM Services pricing details and edition comparison](https://www.g2.com/products/infosys-bpm-services/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+11%3A26%3A27+-0500&secure%5Bsession_id%5D=43ae0667-05fc-4ea9-b0f2-ea87b6eda1f4&secure%5Btoken%5D=43ade59f626fea6787713ca28e228e2bc6afe2ea8d2602dd7a1f37bd393fdd2b&format=llm_user) ## Infosys BPM Services Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Infosys BPM Services Alternatives - [AnalytixLabs Gurgaon](https://www.g2.com/products/analytixlabs-gurgaon/reviews) - 4.7/5.0 (46 reviews) - [GrowthSpree - B2B SaaS Marketing Consultancy](https://www.g2.com/products/growthspree-b2b-saas-marketing-consultancy/reviews) - 4.8/5.0 (32 reviews) - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews) - 3.1/5.0 (31 reviews)