Incentivesmart Customer Loyalty Reviews & Product Details

Incentivesmart's Customer & Channel Loyalty platform is a B2B loyalty and incentive solution that helps businesses reward the right behaviours, strengthen customer and partner relationships, and drive repeat sales. Brands like Michelin, Miele, HOYA, and Norwegian Cruise Line trust us to design and run programmes that actually move the needle. Our Traction Framework methodology means we don't just hand you a platform and wish you luck. We help you understand what drives your customers and channel partners, then build a programme around that. The platform covers everything you need in one place, with partner-funded Perks from brands like ASOS and Tesco keeping your programme relevant between purchases. Key capabilities: - Points-based rewards with a catalogue of thousands of options - Tiered loyalty programmes to reward your best customers and partners - Sales claims, targets and performance tracking - Engagement and learning tools to drive the right behaviours - Targeted communications to keep members active - Detailed analytics and reporting via the Insights dashboard - API and integrations to connect with your existing systems A platform is only as good as the support behind it. Our dedicated Client Success team works with you from day one, helping you design, launch and continuously optimise your programme so it delivers real commercial results. We bring the expertise, the methodology and the hands-on support so you're never figuring it out alone.

Seller

Incentivesmart

Discussions

Incentivesmart Customer Loyalty Community

Languages Supported

English, French, Italian, Dutch, Spanish, Swedish

Overview by

Richard White (Leader of a passionate group of Incentivesmarties | Proud dad | GS10KSB Alumni | MAMIL - Middle aged man in lycra )

Pricing

Pricing provided by Incentivesmart Customer Loyalty.

Premium Managed

Starting at £2,900.00

Per Month

Enterprise

Starting at £4,900.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 12 real user reviews.

Typical contract price

$0k - $0k

Per Month

G2 reviews are authentic and verified.

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Hannah B.

Customer Marketing Manager

Mid-Market (51-1000 emp.)

7/14/2026

"IncentiveSmart’s Expert Team Made Onboarding Seamless and Successful"

5/5

What do you like best about Incentivesmart Customer Loyalty?

For me, the best part of my relationship with IncentiveSmart is the service and expertise the team bring. During the onboarding process they listened carefully to our requirements and were able to come with solutions that integrated in our current systems and their restrictions. They took the time to understand our objectives and customer based to recommend the system and structure that would best support these. This has continued throughout the time running and developing our program to ensure it's continued success. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart Customer Loyalty?

Honestly, there isn't really anything that I would say I dislike about my experience so far. The team have overcome or come up with solutions for every challenge ranging from systems and processes to brand guidelines and customer requests. At this time there has been nothing that has not met my expectations. Review collected by and hosted on G2.com.

What problems is Incentivesmart Customer Loyalty solving and how is that benefiting you?

We wanted to create a loyalty program for a specific set of customer to influence key decision makers and improve both loyalty and advocacy within this group. This is something had neither the skills nor capacity to manage in house and the team have managed to create and run a scheme which has achieved these objectives. Review collected by and hosted on G2.com.

Craig T.

Key Account Manager

Mid-Market (51-1000 emp.)

7/22/2026

"Smooth, Refined Claims Experience with Easy Tracking"

5/5

What do you like best about Incentivesmart Customer Loyalty?

The UI makes it easy for customers to submit claims, and the admin page helps track the progress of claim processing. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart Customer Loyalty?

Genuinely nothing, the whole system is smooth and refined. Review collected by and hosted on G2.com.

Max M.

Interim Category Manager - Floorcare

Mid-Market (51-1000 emp.)

9/23/2021

"The most helpful, creative and on-brand agency we have ever worked with."

5/5

What do you like best about Incentivesmart Customer Loyalty?

The incentivesmart team are great at coming up with fresh ideas that match the brief and can be delivered on time and budget. You can see from their workings how well they understand the challenge and how the proposal will meet your needs exactly, whether that’s growing sales or increasing awareness. They’re incredibly trustworthy, hardworking and show full cost detail so you can understand how the proposals are built – you know you’re always getting the best quote. The combination of their creativity and trust makes it easy to get external stakeholder sign off, and to build plans that really drive sales. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart Customer Loyalty?

There's honestly nothing negative to say about incentivesmart. A first-class company. Review collected by and hosted on G2.com.

What problems is Incentivesmart Customer Loyalty solving and how is that benefiting you?

We used the incentivesmart to generate brand loyalty with a key influencer in our consumer journey to increase sales. Using a personalised scheme, we were able to grow sales consistently year on year, with customers on the scheme growing at c. 10% more than those not on the scheme. Review collected by and hosted on G2.com.

Karen O.

Marketing Assistant

Mid-Market (51-1000 emp.)

7/15/2021

"Excellent customer service and a platform that provides complete flexibility"

5/5

What do you like best about Incentivesmart Customer Loyalty?

The customer service is second to none. They're really quick to respond to a query and can't do enough to help. The platform itself offers so many options for customers to spend their points on with some genuine quality items. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart Customer Loyalty?

I really can't think of any downsides or negatives to using these guys! Review collected by and hosted on G2.com.

What problems is Incentivesmart Customer Loyalty solving and how is that benefiting you?

We never have any issues with them, and whenever we have a query or something we are unsure how to resolve, they're straight on it with a solution and are happy to do the work for us rather than suggesting we do it ourselves. Customers really value the points they gain through ordering with us, and it's an excellent benefit for our staff too. Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart Customer Loyalty

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Hello Karen, Thank you for your glowing review. Im glad that the Incentivesmart platform and team are meeting or beating your expectations, we always strive to be the best in class when it comes to flexibility, agility, client success and customer service so its wonderful to hear such great feedback.

Verified User in Paper & Forest Products

Mid-Market (51-1000 emp.)

9/27/2021

"Agile, Efficient and Professional!"

4.5/5

What do you like best about Incentivesmart Customer Loyalty?

The Incentivesmart team gets stuff done. It is great working with such efficient, flexible and professional people. They also continue to improve and upgrade processes and systems for the best user experience. Always ready to adapt and pivot through the ever-changing environment. Definitely an agency I would recommend if you would like to grow your business and client relationships Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart Customer Loyalty?

No Downsides at this stage. It would have been great if the programs could be adapted more to suit other markets Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

10/5/2021

"Professional approach and support"

5/5

What do you like best about Incentivesmart Customer Loyalty?

support and assistance quick and accurate Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart Customer Loyalty?

No issues to report as it does exactly what you would expect. Review collected by and hosted on G2.com.

Gemma R.

Mid-Market (51-1000 emp.)

8/26/2020

"Fantastic Rewards platform"

5/5

What do you like best about Incentivesmart Customer Loyalty?

It's easy to use with a great catalogue. There support is second to none. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart Customer Loyalty?

Nothing really comes to mind? It's a really great platform. Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart Customer Loyalty

edit

Hi Gemma, thank you for your great review of Incentivesmart.

Mathew A.

Mid-Market (51-1000 emp.)

8/24/2020

"Great working relationship and easy to use platform"

4/5

What do you like best about Incentivesmart Customer Loyalty?

Easy to use platform and helpful team. Our account management are always on hand to help issues and work closely with us. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart Customer Loyalty?

I don't have anything I dislike. Really good. Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart Customer Loyalty

edit

Thank you for your great review of Incentivesmart Mathew, it's been great working with you guys over many years, as both our businesses have grown. We look forward to many more successful years working together.

Dean G.

Director

Small-Business (50 or fewer emp.)

8/18/2020

"Brilliant platform"

5/5

What do you like best about Incentivesmart Customer Loyalty?

The systems are very easy to use and allow our staff to see what they can achieve. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart Customer Loyalty?

The only downside was our systems didn’t integrate so that I couldn’t automate my points allocation. This was our IT issue Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart Customer Loyalty

edit

Hi Dean, thank your for your 5* review, I'm really pleased to hear your staff are so engaged with your programme.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

8/19/2020

"Great all round service"

5/5

What do you like best about Incentivesmart Customer Loyalty?

Team friendliness and eagerness to please Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart Customer Loyalty?

difficult to get retailers away from the scheme once they are hooked on Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart Customer Loyalty

edit

Thank you for your review. It's brilliant to hear that the Incentivesmart platform is helping to thoroughly engage your retailers and sales teams. One of our company values is to "Wow Everyone" so it's a pleasure to hear the team are looking after you.