Imagen Reviews & Product Details

They are very keen to improve the platform and listen to our comments. Also, the support service is excellent and fixes issues very quickly. I think the service is very adaptive and can cater to each client's needs, which we like a lot. Review collected by and hosted on G2.com.

When you start on the platform, it can be a bit overwhelming for someone not used to the site, and the inbuilt user guide is not the most helpful. Imagen is fixing this by adding an extra tab where we can add our user guides, so the problem is resolved now. Review collected by and hosted on G2.com.

The ability to media log files on the platform has made it easier for PAC12 schools to search and download files. The user-friendly platform has taken a load off of our production departments which in the past would send files to our schools manually. Account Managers and Support Teams are always available. Review collected by and hosted on G2.com.

It would be beneficial to be able to migrate media logs to Imagen from 3rd party MAM systems. Review collected by and hosted on G2.com.

The public facing software is simple to use but provides superior technical results. Their team care about your customers as much as you do and strive to improve their product every day to maximise your content's potential. The flexibility of the software and the inbuilt functionality makes it a "one-stop-shop" for us, we no longer require different software packages to produce the final product, it's all integrated into the one reliable, secure platform. Review collected by and hosted on G2.com.

Imagen allows you a great deal of administrative access into the back areas of the platform, we worry that we will mess something up! The platform is continually evolving, if there's a feature you want, or changes to be made, they will add, take away or invent them to improve their product. Review collected by and hosted on G2.com.

Easy to use support system with a quick response time. User friendly from a technician's viewpoint and as well as the end user's. Imagen is happy to hear feedback and ideas for new features etc. Review collected by and hosted on G2.com.

There are a few things that could be tidied up within workflows. E.G. the different media ingest workflow options on our Player. Only one is needed/used but there are 3 listed. Review collected by and hosted on G2.com.

Imagen listens and understands our long term objectives and is keen to assist in our success. They also understand our commercial offering and limitations as a Military Charity. Review collected by and hosted on G2.com.

They have many global clients and it is always difficult to manage the expectations of all of them. We are always looking for enhancements and updates for the product to be more agile and quicker to release. Review collected by and hosted on G2.com.

The platform has enabled us to move into a more cloud based infrastructure, allowing us to collaborate with other partners across the globe with ease, and taking away some of the headaches that existed with delivering footage previously. Review collected by and hosted on G2.com.

The platform is more based around larger assets being used rather than single smaller files. This has meant a secondary solution for general shoots (which we already had in place). Review collected by and hosted on G2.com.

The storage capacity has been great along with functionality such as sending downloadable links and clipping out content Review collected by and hosted on G2.com.

Some broadcasters unwilling to use the platform to download large files Review collected by and hosted on G2.com.

I find the technology very intuitive and the support team Excellent. Review collected by and hosted on G2.com.

Not having enough time to explore the capabilities of the Imagen platform. Review collected by and hosted on G2.com.

The Imagen software is easy to use and offers many different solutions to archive, log, store, manage and distribute your content. We chose Imagen because all the services needed are within Imagen's environment, no third party is needed to create a perfect video archive solution. Review collected by and hosted on G2.com.

While there are storage and archiving possibilities for photos, the system is tailored for video distribution. It would be great if Imagen could enhance their photo capabilities, to create a single source for a holistic media archive Review collected by and hosted on G2.com.

The front end is very simple to use and user friendly for both clients and staff.

The support Imagen provide is great from the daily support to account management. Review collected by and hosted on G2.com.

I found you do have to take the time to learn the admin side of the tool to understand how to best use the platform capabilities. Review collected by and hosted on G2.com.