# IFS assyst vs ServiceNow IT Service Management Comparison --- ## AI Generated Summary - **G2 reviewers report** that ServiceNow IT Service Management excels in user satisfaction, boasting a significantly higher overall rating compared to IFS assyst. Users appreciate its seamless ticket routing automation and deep integration with the CMDB, which centralizes all active incidents into a single interface, making it easier to manage complex user requests. - **Users say** that IFS assyst offers a high level of customization, allowing it to cater to various service desk needs, project management, and incident management. Reviewers highlight its user-friendly drag-and-drop service design feature, which simplifies operations without requiring additional programming skills. - **According to verified reviews** , ServiceNow IT Service Management stands out for its robust reporting capabilities and easy integration with other tools. Users mention the ability to design personalized dashboards based on SLA and OLA standards, enhancing visibility and control over IT operations. - **Reviewers mention** that while IFS assyst is customizable, some users find it challenging to configure for specific workflows. This can lead to a less intuitive experience compared to ServiceNow, which is often praised for its straightforward setup and ease of use. - **G2 reviewers highlight** that ServiceNow IT Service Management provides superior support quality, with many users noting the responsiveness and helpfulness of the support team. In contrast, IFS assyst users have expressed some concerns regarding support, indicating that improvements could be made in this area. - **Users report** that both platforms serve the enterprise market well, but ServiceNow IT Service Management has a broader user base and more recent reviews, suggesting a more active and engaged community. This can be beneficial for users seeking shared experiences and solutions to common challenges. | | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Star Rating** | 3.5 out of 5 | 4.5 out of 5 | | **Total Reviews** | 14 | 1,917 | | **Largest Market Segment** | Enterprise (76.9% of reviews) | Enterprise (73.1% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### IFS assyst **Not enough data** ### ServiceNow IT Service Management Pros: - Ease of Use (168 reviews) - Incident Management (112 reviews) Cons: - Learning Curve (72 reviews) - Expensive (60 reviews) --- ## Ratings Comparison | Rating | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Meets Requirements** | 7.4 (12 reviews) | 8.9 (923 reviews) | | **Ease of Use** | 6.7 (12 reviews) | 8.5 (1391 reviews) | | **Ease of Setup** | 7.5 (8 reviews) | 8.2 (772 reviews) | | **Ease of Admin** | 7.3 (8 reviews) | 8.6 (338 reviews) | | **Quality of Support** | 6.8 (10 reviews) | 8.6 (1010 reviews) | | **Has the product been a good partner in doing business?** | 7.9 (8 reviews) | 8.8 (333 reviews) | | **Product Direction (% positive)** | 6.1 (12 reviews) | 8.9 (923 reviews) | --- ## Pricing ### IFS assyst #### Entry-Level Pricing No pricing available #### Free Trial No information available ### ServiceNow IT Service Management #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **IFS assyst** | N/A | N/A | | **ServiceNow IT Service Management** | 8.5/10 | 685 | #### Administration | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Change Management** | Not enough data | 9.2 (335 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.8 (259 reviews) ✓ Verified | | **Reports & Analytics** | Not enough data | 8.8 (324 reviews) ✓ Verified | #### Service Desk | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Help Desk** | Not enough data | 9.4 (407 reviews) ✓ Verified | | **Incident Reports** | Not enough data | 9.3 (327 reviews) ✓ Verified | | **Process Workflow** | Not enough data | 9.1 (376 reviews) ✓ Verified | #### Management | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Reporting** | Not enough data | 8.9 (324 reviews) ✓ Verified | | **Administration Console** | Not enough data | 8.7 (246 reviews) ✓ Verified | | **Access Management** | Not enough data | 8.8 (244 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.9 (241 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | 8.4 (221 reviews) | #### Functionality | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Ticketing System** | Not enough data | 9.5 (421 reviews) ✓ Verified | | **Performance Logging** | Not enough data | 8.7 (229 reviews) | | **Alerting** | Not enough data | 8.7 (233 reviews) ✓ Verified | | **Automation** | Not enough data | 9.1 (351 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.5 (55 reviews) | | **Multi-step Planning** | Not enough data | 7.5 (47 reviews) | | **Cross-system Integration** | Not enough data | 8.7 (141 reviews) | | **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | | **Natural Language Interaction** | Not enough data | 7.4 (50 reviews) | | **Proactive Assistance** | Not enough data | 7.2 (50 reviews) | | **Decision Making** | Not enough data | 7.6 (51 reviews) | ### Incident Management | Product | Score | Reviews | |---|---|---| | **IFS assyst** | N/A | N/A | | **ServiceNow IT Service Management** | 8.2/10 | 313 | #### Monitoring | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Constant Monitoring** | Not enough data | 8.9 (226 reviews) ✓ Verified | | **Timely Alerts** | Not enough data | 9.1 (242 reviews) ✓ Verified | | **TIcket Accuracy** | Not enough data | 9.1 (246 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | 7.6 (32 reviews) | #### Management Tools | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Ticket Assignment** | Not enough data | 9.2 (253 reviews) ✓ Verified | | **Standardization** | Not enough data | 9.1 (253 reviews) | | **Lifecycle Visualization** | Not enough data | 8.7 (236 reviews) ✓ Verified | #### Generative AI | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **AI Text Generation** | Not enough data | 8.3 (107 reviews) | | **AI Text Summarization** | Not enough data | 8.3 (123 reviews) | #### Agentic AI - Incident Management | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | | **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (34 reviews) | | **Adaptive Learning** | Not enough data | 7.5 (27 reviews) | | **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (29 reviews) | | **Decision Making** | Not enough data | 7.8 (29 reviews) | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **IFS assyst** | N/A | N/A | | **ServiceNow IT Service Management** | N/A | N/A | #### Asset Inventory | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Hardware Asset Inventory** | Not enough data | Not enough data | | **Software Asset Inventory** | Not enough data | Not enough data | | **Cloud Asset Inventory** | Not enough data | Not enough data | | **Mobile Asset Inventory** | Not enough data | Not enough data | | **Asset Discovery** | Not enough data | Not enough data | #### Generative AI | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Central Dashboard** | Not enough data | Not enough data | | **Asset Policy Management** | Not enough data | Not enough data | | **Risk Management** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | ### Software Asset Management Tools | Product | Score | Reviews | |---|---|---| | **IFS assyst** | N/A | N/A | | **ServiceNow IT Service Management** | N/A | N/A | #### Functionality | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Software inventory and lifecycle management** | Not enough data | Not enough data | | **License entitlement and usage management** | Not enough data | Not enough data | | **Vendor management and compliance** | Not enough data | Not enough data | | **Automated end user license provisioning** | Not enough data | Not enough data | | **Approved app catalogue** | Not enough data | Not enough data | | **Customized alerts** | Not enough data | Not enough data | #### Agentic AI - Software Asset Management Tools | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Risk assessment | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Shadow IT detection** | Not enough data | Not enough data | | **Software vulnerability assessment** | Not enough data | Not enough data | | **Redundant software functionality identification** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **IFS assyst** | 7.7/10 | 7 | | **ServiceNow IT Service Management** | 8.5/10 | 407 | #### Incident Management | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Automate Ticket Routing** | 8.1 (6 reviews) | 9.0 (333 reviews) | | **Ticket Prioritization** | 7.5 (6 reviews) | 9.0 (327 reviews) | | **Ticket Notifications** | 8.8 (7 reviews) | 9.1 (333 reviews) | | **Knowledge Base** | Not enough data | 8.8 (320 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.8 (305 reviews) | #### Reporting | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Dashboards** | 6.7 (5 reviews) | 8.8 (329 reviews) | | **Time Tracking** | 7.1 (7 reviews) | 8.8 (291 reviews) | | **Surveys** | Not enough data | 8.5 (178 reviews) | #### Access & Usability | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Mobile** | Not enough data | 8.0 (240 reviews) | | **Self Service** | 7.8 (6 reviews) | 8.8 (305 reviews) | | **Active Directory** | 7.8 (6 reviews) | 8.5 (263 reviews) | | **Multi-Channel Access** | Not enough data | 8.8 (167 reviews) | #### Agentic AI - Service Desk | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | | **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | | **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | | **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | | **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | | **Decision Making** | Not enough data | 7.9 (20 reviews) | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **IFS assyst** | N/A | N/A | | **ServiceNow IT Service Management** | N/A | N/A | #### Analysis | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Threat Detection** | Not enough data | Not enough data | #### Platform | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Unified Communications Platform** | Not enough data | Not enough data | | **Remote Access** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | | **IT Knowledge Management** | Not enough data | Not enough data | #### Security | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Endpoint Protection** | Not enough data | Not enough data | | **Patch Management** | Not enough data | Not enough data | | **Disaster Recovery** | Not enough data | Not enough data | | **Service Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | #### Agentic AI - Enterprise IT Management | Feature | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to IFS assyst (3):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Unique to ServiceNow IT Service Management (1):** [Configuration Management Tools](https://www.g2.com/categories/configuration-management) --- ## Reviewer Demographics ### By Company Size | Segment | IFS assyst | ServiceNow IT Service Management | |---|---|---| | **Small-Business** | 0% | 5.8% | | **Mid-Market** | 23.1% | 21.1% | | **Enterprise** | 76.9% | 73.1% | ### By Industry #### IFS assyst - **Information Technology and Services:** 35.7% - **Retail:** 14.3% - **Banking:** 14.3% - **Textiles:** 7.1% - **Pharmaceuticals:** 7.1% - **Law Practice:** 7.1% - **Insurance:** 7.1% - **Government Administration:** 7.1% #### ServiceNow IT Service Management - **Information Technology and Services:** 24.3% - **Hospital & Health Care:** 7.4% - **Computer Software:** 6.8% - **Financial Services:** 5.8% - **Insurance:** 3.5% - **Computer & Network Security:** 3.5% - **Higher Education:** 3.1% - **Banking:** 2.8% - **Manufacturing:** 2.4% - **Retail:** 2.3% - **Other:** 38.0% --- ## Alternatives ### Alternatives to IFS assyst - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1240 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (628 reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (715 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1127 reviews) ### Alternatives to ServiceNow IT Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4987 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (285 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (628 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) --- ## Top Discussions ### IFS assyst No discussions available for this product. ### ServiceNow IT Service Management - Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...." - Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments > **Top comment:** "Industries used in Healthcare Financial services Government Manufacturing Telecommunications Education Platform can also be used for..." - Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..." - Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL: It allows us to develop an evident capability model that coordinates with enterprise..." - Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ifs-assyst-vs-servicenow-it-service-management)