Compare BMC Helix ITSM and IFS assyst 
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At a Glance
Market Segments
Enterprise (75.2% of reviews)
Enterprise (76.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMIFS assyst
Star Rating
(14)3.5 out of 5
Market Segments
Enterprise (76.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about IFS assystBMC Helix ITSM vs IFS assyst
When assessing the two solutions, reviewers found BMC Helix ITSM easier to use. However, reviewers preferred the ease of set up for IFS assyst along with administration. Reviewers agreed that both vendors make it equally easy to do business overall.
- Reviewers felt that BMC Helix ITSM meets the needs of their business better than IFS assyst.
- When comparing quality of ongoing product support, reviewers felt that BMC Helix ITSM is the preferred option.
- When assessing product direction, BMC Helix ITSM and IFS assyst received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableIFS assyst
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableIFS assyst
No trial information availableRatings
Meets Requirements
8.0
243
7.4
12
Ease of Use
7.2
246
6.7
12
Ease of Setup
7.0
85
7.5
8
Ease of Admin
7.2
83
7.3
8
Quality of Support
7.5
212
6.8
10
Has the product been a good partner in doing business?
7.9
77
7.9
8
Product Direction (% positive)
6.1
242
6.1
12
Features by Category
Administration
8.8
16
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
9.3
16
|
Verified
Not enough data
Service Desk
9.0
19
|
Verified
Not enough data
9.2
19
|
Verified
Not enough data
9.0
17
|
Verified
Not enough data
Management
9.4
9
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
Functionality
9.4
9
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
8.1
6
8.6
103
7.5
6
8.3
104
8.8
7
7.9
85
Not enough data
7.9
87
Not enough data
Reporting
7.9
90
6.7
5
7.9
87
7.1
7
Feature Not Available
Not enough data
Access & Usability
6.6
55
Not enough data
7.8
85
7.8
6
7.9
77
7.8
6
7.7
62
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and IFS assyst are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC Helix ITSM has no unique categories
IFS assyst is categorized as IT Asset Management, Software Asset Management Tools, Incident Management, and Enterprise IT Management
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IFS assyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.9%
Telecommunications
8.9%
Hospital & Health Care
6.6%
Computer Software
6.3%
Higher Education
3.7%
Other
40.6%
Information Technology and Services
35.7%
Retail
14.3%
Banking
14.3%
Textiles
7.1%
Pharmaceuticals
7.1%
Other
21.4%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
IFS assyst has no discussions with answers
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