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# BMC Helix ITSM vs IFS assyst Comparison - What are their main differences?

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BMC Helix ITSMassyst[+ Add Product](#)

Pricing

**BMC Helix ITSM**
No pricing available

**IFS assyst**
No pricing available

**Pricing Insights**
from reviews

Perceived Cost

**BMC Helix ITSM**
$$$$$

**IFS assyst**
Not enough reviews yet

Average Discount

**BMC Helix ITSM**
19%

**IFS assyst**
Not enough reviews yet

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
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Time to Implement

**BMC Helix ITSM** 6 months
Based on 100 responses

**IFS assyst** 6 months
Based on 100 responses

Return on Investment

**BMC Helix ITSM** 6 months
Based on 100 responses

**IFS assyst** 6 months
Based on 100 responses

 ![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM")

 ![IFS assyst](https://images.g2crowd.com/uploads/product/hd_favicon/486f201527bb7b106515fa9fa1a713fe/ifs-assyst.svg "IFS assyst")

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**Pros & Cons**
from reviews

**BMC Helix ITSM**

Ease of Use (5)

Ticket Management (4)

Bugs (1)

Complexity (1)

**IFS assyst**
Not enough data

Integrations

**BMC Helix ITSM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[
View all
](https://www.g2.com/products/bmc-software-bmc-helix-itsm/integrations)

**IFS assyst**
Not enough data

Screenshots

**BMC Helix ITSM**
No screenshot available

**IFS assyst**
 ![IFS assyst screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1392539/IFS-assyst-IT-Service-Catalog.png)

**Ratings**
from reviews

Meets Requirements

**BMC Helix ITSM**

**8.0** /10

Based on 253 responses

**IFS assyst**

**7.4** /10

Based on 12 responses

Ease of Use

**BMC Helix ITSM**

**7.2** /10

Based on 256 responses

**IFS assyst**

**6.7** /10

Based on 12 responses

Ease of Setup

**BMC Helix ITSM**

**7.1** /10

Based on 96 responses

**IFS assyst**

**7.5** /10

Based on 8 responses

Ease of Admin

**BMC Helix ITSM**

**7.2** /10

Based on 84 responses

**IFS assyst**

**7.3** /10

Based on 8 responses

Quality of Support

**BMC Helix ITSM**

**7.5** /10

Based on 222 responses

**IFS assyst**

**6.8** /10

Based on 10 responses

Has the product been a good partner in doing business?

**BMC Helix ITSM**

**7.9** /10

Based on 78 responses

**IFS assyst**

**7.9** /10

Based on 8 responses

Product Direction (% positive)

**BMC Helix ITSM**

**6.1** /10

Based on 251 responses

**IFS assyst**

**6.1** /10

Based on 12 responses

**Features**
ratings from reviews

Service Desk

**7.8** /10

Based on 115 responses

**7.7** /10

Based on 7 responses

IT Service Management (ITSM) Tools

**8.7** /10

Based on 36 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
4.9%

Mid-Market(51-1000 emp.)
21.2%

Enterprise(\> 1000 emp.)
73.9%

Small-Business(50 or fewer emp.)
4.9%

Mid-Market(51-1000 emp.)
21.2%

Enterprise(\> 1000 emp.)
73.9%

Small-Business(50 or fewer emp.)
0%

Mid-Market(51-1000 emp.)
23.1%

Enterprise(\> 1000 emp.)
76.9%

Small-Business(50 or fewer emp.)
0%

Mid-Market(51-1000 emp.)
23.1%

Enterprise(\> 1000 emp.)
76.9%

**Reviewers' Industry**

[![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM")](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)
BMC Helix ITSM

Information Technology and Services
34.9%

Telecommunications
8.5%

Hospital & Health Care
6.8%

Computer Software
6.0%

Higher Education
3.6%

Other
40.2%

[![IFS assyst](https://images.g2crowd.com/uploads/product/hd_favicon/486f201527bb7b106515fa9fa1a713fe/ifs-assyst.svg "IFS assyst")](https://www.g2.com/products/ifs-assyst/reviews)
IFS assyst

Information Technology and Services
35.7%

Retail
14.3%

Banking
14.3%

Textiles
7.1%

Pharmaceuticals
7.1%

Other
21.4%

Alternatives

**BMC Helix ITSM Alternatives**

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Jira Service Management
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SolarWinds Service Desk
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**IFS assyst Alternatives**

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

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ServiceNow IT Service...
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 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
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 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

## BMC Helix ITSM vs IFS assyst

When assessing the two solutions, reviewers found BMC Helix ITSM easier to use. However, reviewers preferred the ease of set up for IFS assyst along with administration. Reviewers agreed that both vendors make it equally easy to do business overall.

- Reviewers felt that BMC Helix ITSM meets the needs of their business better than IFS assyst.
- When comparing quality of ongoing product support, reviewers felt that BMC Helix ITSM is the preferred option.
- When assessing product direction, BMC Helix ITSM and IFS assyst received similar ratings from our reviewers.