iDSS Reviews & Product Details

iDSS Overview

What is iDSS?

iDSS is a cloud-based customer relationship management system for the travel and tourism industry.

iDSS Details
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iDSS Community
Product Description

iDSS is a cloud-based customer relationship management system for the travel and tourism industry.


Seller Details
Seller
Tempest
Company Website
Twitter
@tempestim
531 Twitter followers
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iDSS Reviews

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TM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Account Management, Surveys, Organization, Contact Management and more Review collected by and hosted on G2.com.

What do you like best?

We recently switch from Simpleview to IDSS and the transition has had some ups and downs. A few things I really like about IDSS is it's capability of creating surveys and events that can be sent directly out fo the program and tracked to the accounts. Its reporting capabilities are also impressive and we are still discovering new ways we can track the data. The IDSS team is also very responsive and helpful with any questions we may have. It also has a much more modern look than SimpleView. Review collected by and hosted on G2.com.

What do you dislike?

A few things that we are missing or having a hard time getting used to is the lack of inventory tracking. We used to be able to pull orders and track multiple different types of inventory and have not been able to with this new system. The Survey programming is also very limited and is not very useful for what we need. We have heard from clients that the leads are a little more difficult to understand, but I'm they will become comfortable with the new system in time. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Take your time. They are very responsive and open to creating a custom system for our organization, but it takes time. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We use IDSS for our CRM and are solving organization issues, reporting issues and tracking issues. We have had issues with cross-department communication and IDSS offers a way to track all activity with different accounts so that everyone on our team is always on the same page. Review collected by and hosted on G2.com.

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TL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Idss has been a great company to work with. They always offer upgrades to the CRM to enhance our use and experience. Review collected by and hosted on G2.com.

What do you like best?

Very easy to work with, always available to help when we have questions and continual upgrades to the system. Review collected by and hosted on G2.com.

What do you dislike?

We honestly haven’t had any issues with this system. And if there was something that we didn’t like how it reported or needed more, they were able to offer a modification to meet our needs. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Do a tutorial and ask lots of questions. Their team is easy to work with and wants to answer all of your questions, take advantage of that opportunity to learn! Review collected by and hosted on G2.com.

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