--- title: Icertis Contract Management Software Reviews meta_title: 'Icertis Contract Management Software Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 86 reviews by the users' company size, role or industry to find out how Icertis Contract Management Software works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 86 scale: '5' date_modified: '2026-10-08' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools ---

Icertis Contract Management Software Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

7 months

Lisa P.
LP
Lisa P.
Business Process Manager
Enterprise (> 1000 emp.)
"Flexible Contracts and Powerful Search Features"
4/5
What do you like best about Icertis Contract Management Software?

I appreciate the flexibility in contract types and the search functions available within the platform. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

The system’s complexity makes it very difficult to train users and challenging to use for anyone who isn’t working in it on a daily basis. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
IO
Verified User in Oil & Energy
Mid-Market (51-1000 emp.)
"Solid Contract Templates and Workflow, but Clause & Template Management Feels Tedious"
3/5
What do you like best about Icertis Contract Management Software?

It serves as a solid repository and way to generate standard contracts from approved templates. Also, I like the task workflow/dashboard that keep pending work organized instead of relying on email. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

They key to most software is a great implementation partner and experience which, unfortunately, we did not have. The clause library and template management is quite tedious and not intuitive to manage and update. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Enterprise (> 1000 emp.)
"Great Workflows, But Intake Forms and Configurations Are Too Complex"
2/5
What do you like best about Icertis Contract Management Software?

There are great standard workflows allowing for viability of status. It is great that someone can use a template to create items from draft or upload a non standard document. The version and history sections also enforce compliance. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

Tailoring intake forms is very complicated and not straightforward. There are too many configurations that make identifying issues early impossible. The amendment process is too simple for organizations that need more variability in workflows. Review collected by and hosted on G2.com.

Verified User in Legal Services
AL
Verified User in Legal Services
Enterprise (> 1000 emp.)
"iCertis review"
2.5/5
What do you like best about Icertis Contract Management Software?

icertis stands out for its comprehensive list of features in the platform, which enable users to manage the lifecycle for contracts and other documentation. my two cents on users adoptability is the many users claim the icertis UI is clunky/not user friendly. Also, the performance of the platform is not consistent. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

The UI is not user friendly. the licenses are a bit pricy. Review collected by and hosted on G2.com.

Verified User in Biotechnology
UB
Verified User in Biotechnology
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great Tool for Contract Management"
4/5
What do you like best about Icertis Contract Management Software?

It’s a great tool for contract management. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

The application can run slowly sometimes Review collected by and hosted on G2.com.

WASEEM PASHA S.
WS
WASEEM PASHA S.
Procurement Executive
Small-Business (50 or fewer emp.)
"I have great experience using this for creation of MSA SOW AND CHANGE ORDERS"
5/5
What do you like best about Icertis Contract Management Software?

icertis Contract Management (ICM) is a leading contract management application developed by Icertis, a software company specializing in contract lifecycle management solutions. ICM helps organizations manage their contracts more effectively throughout the entire lifecycle, from creation and negotiation to execution and analysis. It offers features such as contract authoring, workflow automation, contract analytics, and compliance management. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

sometimes there will be signature issues we have to recall and send there will be no reminder email sent to vendor regarding e-sign Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
Mid-Market (51-1000 emp.)
"Industry expert, tons of customization options"
2.5/5
What do you like best about Icertis Contract Management Software?

Industry expert, tons of customization options. Used enterprise-wide for both buy and sell side, so it was nice to have one system across the organization and streamline updates, e-signature process, etc. things common for both sides, maintenance support, etc., and ability to maintain separate access for all different user roles. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

Though the vendor is flexible and allowed us to customize as we want, the customizations were a pain to maintain during the upgrade process. The implementation team was very flexible - which is a negative in this case as they didn't advise on best practices and we ended up spending a long time undoing what we had implemented. Also, very lengthy implementation and onboarding process. System is not intuitive and users require a lot of support. Review collected by and hosted on G2.com.

kiran k.
KK
kiran k.
Enterprise (> 1000 emp.)
"Security assurance"
4.5/5
What do you like best about Icertis Contract Management Software?

I like mostly for data transfer from intranet to internet by using SSL certificates. It's very secure from a security perspective. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

Process while generating the CSR files and uploading the portals Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"The CLM market has evolved since 2019. Icertis has not"
1/5
What do you like best about Icertis Contract Management Software?

It's a basic contract repository tool. The only feature I like is the "Refine search here" field which allows you to quickly filter the list of contracts to find the one you are looking for. Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

I could spend hours talking about everything I don't like: Elastic search synch, Editing a field in a contract, not being able to filter the Supporting Document list per contract, Need to publish your contract type form changes and take the system offline for 10 minutes. I could go on. Review collected by and hosted on G2.com.

BR
Benedikt R.
Business Dev. Manager
Small-Business (50 or fewer emp.)
"Icertis - a love story?"
3/5
What do you like best about Icertis Contract Management Software?

Well, I like ICertis a lot as well as the "potential" support given, but... that´s just one part of the story Review collected by and hosted on G2.com.

What do you dislike about Icertis Contract Management Software?

there was/is simply too many errors, lifting the errors took quite a lot of time and sometimes I still do not know why I can´t connect to Icertis data base... Review collected by and hosted on G2.com.

Questions about Icertis Contract Management Software? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What is Icertis Contract Management Software used for?

0 Upvotes
0
Join the conversation
Mike D.
MD
Mike Davis
•
Last activity over 6 years ago

How anyone deployed separately with and without AI tools? How was the experience with each?

Pricing Insights

Averages based on real user reviews.

Time to Implement

7 months

Return on Investment

21 months

Perceived Cost

$$$$$
Icertis Contract Management Software Comparisons
Icertis Contract Management Software Features
Contract Creation
Customizable Templates
Contract Editing