--- title: iCapture Reviews meta\_title: 'iCapture Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 96 reviews by the users' company size, role or industry to find out how iCapture works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 96 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Event Management url: https://www.g2.com/categories/event-management --- ### iCapture Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **easy integrations** of iCapture, streamlining lead capture and enhancing overall event efficiency. [(5 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1402094&qs=pros-and-cons#reviews) Users appreciate the **streamlined lead capture process** of iCapture, significantly enhancing efficiency during events. [(5 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378664&qs=pros-and-cons#reviews) Users highlight the **ease of use** of iCapture, finding it simple to set up and integrate into workflows. [(4 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1401422&qs=pros-and-cons#reviews) Users praise the **easy setup** of iCapture, making lead capture at events quick and hassle-free. [(4 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1400414&qs=pros-and-cons#reviews) Users value the **seamless integrations** of iCapture, enhancing lead capture efficiency and real-time data management. [(4 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378625&qs=pros-and-cons#reviews) Users experience frustrating **tech issues** with iCapture, including mapping problems and unexpected sync cutouts. [(2 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378606&qs=pros-and-cons#reviews) Users experience frustrating **technical issues** with iCapture, including unreliable mappings and random syncing problems. [(2 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378574&qs=pros-and-cons#reviews) Users find the **setup complexity** of iCapture time-consuming, especially with Salesforce integration, impacting overall usability. [(1 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378614&qs=pros-and-cons#reviews) Users find the **difficult setup** of iCapture time-consuming, particularly when integrating with Salesforce. [(1 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378609&qs=pros-and-cons#reviews) Users feel that iCapture is **expensive** , raising concerns about its affordability for future purchases. [(1 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378603&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of iCapture ##### 1. Easy Integrations Users value the **easy integrations** of iCapture, streamlining lead capture and enhancing overall event efficiency. [ See 5 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1402094&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you like about iCapture? iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ##### 2. Lead Management Users appreciate the **streamlined lead capture process** of iCapture, significantly enhancing efficiency during events. [ See 5 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378664&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Excited to see what it has to offer!" What do you like about iCapture? As an event planning and photography team, we’re always exploring innovative tools to elevate client experiences. iCapture stands out as a promising s MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you like about iCapture? iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur ##### 3. Ease of Use Users highlight the **ease of use** of iCapture, finding it simple to set up and integrate into workflows. [ See 4 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1401422&qs=pros-and-cons#reviews) See Related User Reviews ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ![Amir K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amir K.") AK Amir K. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Lead Capture and Integration" What do you like about iCapture? I really appreciate iCapture for streamlining our lead capture process during events. Before using iCapture, we were bogged down by the inefficiency o ##### 4. Easy Setup Users praise the **easy setup** of iCapture, making lead capture at events quick and hassle-free. [ See 4 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1400414&qs=pros-and-cons#reviews) See Related User Reviews ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ![Amir K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amir K.") AK Amir K. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Lead Capture and Integration" What do you like about iCapture? I really appreciate iCapture for streamlining our lead capture process during events. Before using iCapture, we were bogged down by the inefficiency o ##### 5. Integrations Users value the **seamless integrations** of iCapture, enhancing lead capture efficiency and real-time data management. [ See 4 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378625&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you like about iCapture? iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ### 5 Cons or Disadvantages of iCapture ##### 1. Tech Issues Users experience frustrating **tech issues** with iCapture, including mapping problems and unexpected sync cutouts. [ See 2 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378606&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you dislike about iCapture? Sometimes the mappings on site does not always work great which is frustrating. Especially then having to contact iCapture team to ensure set up is d ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you dislike about iCapture? I dislike how iCapture randomly cuts out when syncing, especially when connecting to hotel wifi. ##### 2. Technical Issues Users experience frustrating **technical issues** with iCapture, including unreliable mappings and random syncing problems. [ See 2 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378574&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you dislike about iCapture? Sometimes the mappings on site does not always work great which is frustrating. Especially then having to contact iCapture team to ensure set up is d ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you dislike about iCapture? I dislike how iCapture randomly cuts out when syncing, especially when connecting to hotel wifi. ##### 3. Complexity Users find the **setup complexity** of iCapture time-consuming, especially with Salesforce integration, impacting overall usability. [ See 1 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378614&qs=pros-and-cons#reviews) See Related User Reviews ![Jemima C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jemima C.") JC Jemima C. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Lead Capturing with Seamless Salesforce Integration" What do you dislike about iCapture? Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te ##### 4. Difficult Setup Users find the **difficult setup** of iCapture time-consuming, particularly when integrating with Salesforce. [ See 1 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378609&qs=pros-and-cons#reviews) See Related User Reviews ![Jemima C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jemima C.") JC Jemima C. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Lead Capturing with Seamless Salesforce Integration" What do you dislike about iCapture? Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te ##### 5. Expensive Users feel that iCapture is **expensive** , raising concerns about its affordability for future purchases. [ See 1 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378603&qs=pros-and-cons#reviews) See Related User Reviews ![Jemima C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jemima C.") JC Jemima C. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Lead Capturing with Seamless Salesforce Integration" What do you dislike about iCapture? Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te EA Elaine A. Mid-Market (51-1000 emp.) 8/4/2023 "Simple, flexible, customizable and awesome" 5/5 What do you like best about iCapture? Simple, flexible, customizable and great, quick customer support Review collected by and hosted on G2.com. What do you dislike about iCapture? I haven't found anything, they corrected the only bug I experience that was only annoying. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Accountability for # of visitors in our booth, proof of contact - not just business cards in a salesperson's pocket, ability to easily send leads to the right contacts by customizing our form completed in the app Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BK Becky K. Digital Marketing Specialist Enterprise (\> 1000 emp.) 1/27/2023 "The smoothest integration we have ever had" 5/5 What do you like best about iCapture? The customer service we received from our Client Success Executive, Lisette, was the best I have ever experienced. Our integration was seamless, and she handled our extremely complicated routing and form in a very quick timespan. I went into the integration with some concerns about the complexity and timeline, but after our first call I quickly felt confident we would meet our deadline and very excited to share the process with our team. We had the training for our sales team today and the team was very impressed with the professionalism. The instruction pdf with the install code is such a small detail with a huge impact in the booth when the app has to be downloaded quickly. I would recommend iCapture to anyone who wants to make the most of their leads at trade shows. Review collected by and hosted on G2.com. What do you dislike about iCapture? I love the analytics dashboard, and I would love it even more if there was a connection to datorama so that we can see the leads go from the scan all the way to the sale. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? We needed to have leads routed to different platforms in different areas of the company based on the products chosen in the form. iCapture seamlessly routes our leads to HubSpot and two different instances of Pardot. The routing was the main reason we chose iCapture. We also needed an app/form that was simple to use and worked on android and iPhones. Previous badge scanning apps we have used were unable to work on both. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") AI Verified User in Industrial Automation Mid-Market (51-1000 emp.) 6/1/2023 "iCapture has been a game changer for us!" 5/5 What do you like best about iCapture? iCapture is extremely easy to use and has been a game changer for our trade show lead capturing and follow-up. The app is easy to use, the integration with our CRM is seamless, and anytime we have issues the support team is quick to reply and find a solution for us. Review collected by and hosted on G2.com. What do you dislike about iCapture? The only downside is that we need help to create a lot of backend rules with our CRM integration. However, our Success Executive is always on top of it and super helpful. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? iCaptures makes lead capturing and retrieval at our tradeshows seamless and easy. It allowed us to get rid of our archaic way of capturing and following up with lead to an automated, real-time process. It has been an absolute game changer for us! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite BG Beverly G. Enterprise (\> 1000 emp.) 7/24/2023 "iCapture is a very useful tool and can be tailored as needed." 4.5/5 What do you like best about iCapture? iCapture is user-friendly and the team is fantastic to work with. Review collected by and hosted on G2.com. What do you dislike about iCapture? Scanners complain it takes too long when having to do a manual entry for events that do not have an API Integration. Overall this is just a training issue. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Easy source to capture leads at tradeshows AND assists with capturing attendees at our hosted events. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite NJ Nicole J. Sr. Marketing Customer Manager Mid-Market (51-1000 emp.) 1/10/2023 "No More Paper Leads" 5/5 What do you like best about iCapture? The App is the ideal solution for capturing and identifying the lead data the way we want to, automatically sending it into HubSpot, and triggering automated marketing content to assign the leads to our sales team for follow-up based on the level of interest. The best part is no longer having papers or cards anymore. Working with the iCapture team is so easy, and Rachel is amazing! Review collected by and hosted on G2.com. What do you dislike about iCapture? I do not dislike anything about iCapture; it's fantastic! It streamlines everything. We continue to find ways to streamline our process and make our tradeshows more efficient. iCapture has been an invaluable partner Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? It streamlines our tradeshow lead captures and visually shows us the valuable metrics across all the shows. It's fantastic that our sales team's lead response time has increased and become more effective by utilizing the notes and Hot & Warm notes to prioritize their time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 6/6/2023 "iCapture Lead Retrieval" 5/5 What do you like best about iCapture? I love how iCapture was able to integrate into our CRM so that we have real-time visibility into our leads. It allows us to move fast and shortens our sales cycle. Review collected by and hosted on G2.com. What do you dislike about iCapture? We initially tried to integrate with Pardot instead of Salesforce which proved to be a challenge due to some limitations around Pardot. We decided to move it over to Salesforce and everything worked fine. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Gives us real-time results which helps to move our sales cycle along more quickly. Also easy to use as it is an app rather than another device to work with. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Michelle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle H.") MH Michelle H. Manager of Client Relations Small-Business (50 or fewer emp.) 10/30/2023 "Simplifying lead management with iCapture" 4.5/5 What do you like best about iCapture? The BackOffice team analytics and engagement Review collected by and hosted on G2.com. What do you dislike about iCapture? That some events have their own software so we cant use iCapture Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Manual entry Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KT Karen T. Mid-Market (51-1000 emp.) 2/21/2023 "Great for Tradeshows!" 4.5/5 What do you like best about iCapture? Very easy to use (cannot say this enough)…. • Salesforce Integration: Great experience! Follow-up has been so much faster after events! • Customer Service/Support: Top-notch experience – the iCapture team has been able to address all of my questions/concern • Global Engagement: We recently added to our account. We now can use forms in multiple languages – this feature has been great and will be very useful as we ramp up our APAC and EMEA events Review collected by and hosted on G2.com. What do you dislike about iCapture? Nothing to dislike. Very happy with iCapture at this point. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? No problems we are having with iCapture. If there was one thing that would be of a benefit is if API Codes weren't an additional expense to obtain for attending a show. But to be honest, not sure if that could be solved at iCapture. Otherwise, extremely happy with the product! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MA Mary Beth A. Mid-Market (51-1000 emp.) 8/9/2023 "Have really enjoyed using I Capture and Rachel is wonderful!" 5/5 What do you like best about iCapture? Ease of use and great customer support and ability to easily add new users Review collected by and hosted on G2.com. What do you dislike about iCapture? I really don't have any complaints at this time Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Some of our Tradeshows don't offer lead retrieval services, iCapture has been really helpful to ensure we add all of our meaningful contacts into Salesforce. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Dip D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dip D.") DD Dip D. Technology Manager - Enabling Services Mid-Market (51-1000 emp.) 3/2/2023 "iCapture Review" 5/5 What do you like best about iCapture? iCapture meet my requirement for helping my business partners have a sophisticated system to capture leads at a trade show and allow for assignment. It replaced a manual process. Review collected by and hosted on G2.com. What do you dislike about iCapture? I love using and having the product as part of our Sales and Marketing process. I would only request that the customer admin create lead forms/business units. My success manager does a great job helping me, but I like to be self-enabled in all aspects. But other than that, the product, service and support at iCapture are excellent. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? We have replaced manual lead collection in our shows with a sophisticated application designed for each of our business units. All leaders are excited to see it in our portfolio, and people are eager to use it at shows. Review collected by and hosted on G2.com. 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