iCapture Pros and Cons: Top 5 Advantages and Disadvantages

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Generated from real user reviews

Users praise iCapture for its easy integrations, streamlining lead management and enhancing overall workflow effectiveness. (5 mentions)

Users appreciate the seamless lead management of iCapture, facilitating quick routing and effective analytics for sales teams. (5 mentions)

Users praise the ease of use of iCapture, appreciating its seamless setup and intuitive features for lead management. (4 mentions)

Users praise the easy setup of iCapture, enabling quick lead capturing and enhancing team efficiency effortlessly. (4 mentions)

Users commend iCapture's seamless integrations, which enhance lead management and streamline workflow across various platforms. (4 mentions)

Users face sync and mapping issues with iCapture, leading to frustration during usage, especially on hotel wifi. (2 mentions)

Users experience technical issues with iCapture, particularly with mappings and syncing failures, leading to frustration. (2 mentions)

Users find the complexity in setup of iCapture time-consuming, impacting their overall experience and usability. (1 mentions)

Users find the difficult setup of iCapture time-consuming, especially when integrating with Salesforce, impacting overall usability. (1 mentions)

Users feel that iCapture is expensive and suggest that a lower price would enhance future purchasing decisions. (1 mentions)

5 Pros or Advantages of iCapture

1. Easy Integrations

Users praise iCapture for its easy integrations, streamlining lead management and enhancing overall workflow effectiveness.

See 5 mentions

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Verified User

Enterprise (> 1000 emp.)

4.0/5

"Seamless Lead Capture, but Admin Controls Need Work"

What do you like about iCapture?

I use iCapture to capture leads seamlessly and route them to sales quickly. It's easy for reps to download and set up on their devices, with a unique

mandi D.

Mid-Market (51-1000 emp.)

3.0/5

"Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating"

What do you like about iCapture?

iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur

2. Lead Management

Users appreciate the seamless lead management of iCapture, facilitating quick routing and effective analytics for sales teams.

See 5 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Seamless Lead Capture, but Admin Controls Need Work"

What do you like about iCapture?

I use iCapture to capture leads seamlessly and route them to sales quickly. It's easy for reps to download and set up on their devices, with a unique

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Excited to see what it has to offer!"

What do you like about iCapture?

As an event planning and photography team, we’re always exploring innovative tools to elevate client experiences. iCapture stands out as a promising s

3. Ease of Use

Users praise the ease of use of iCapture, appreciating its seamless setup and intuitive features for lead management.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Seamless Lead Capture, but Admin Controls Need Work"

What do you like about iCapture?

I use iCapture to capture leads seamlessly and route them to sales quickly. It's easy for reps to download and set up on their devices, with a unique

Rachel K.

4.5/5

"Effortlessly Streamlines Event Management"

What do you like about iCapture?

I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific

4. Easy Setup

Users praise the easy setup of iCapture, enabling quick lead capturing and enhancing team efficiency effortlessly.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Seamless Lead Capture, but Admin Controls Need Work"

What do you like about iCapture?

I use iCapture to capture leads seamlessly and route them to sales quickly. It's easy for reps to download and set up on their devices, with a unique

Rachel K.

4.5/5

"Effortlessly Streamlines Event Management"

What do you like about iCapture?

I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific

5. Integrations

Users commend iCapture's seamless integrations, which enhance lead management and streamline workflow across various platforms.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Seamless Lead Capture, but Admin Controls Need Work"

What do you like about iCapture?

I use iCapture to capture leads seamlessly and route them to sales quickly. It's easy for reps to download and set up on their devices, with a unique

mandi D.

Mid-Market (51-1000 emp.)

3.0/5

"Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating"

What do you like about iCapture?

iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur

5 Cons or Disadvantages of iCapture

1. Tech Issues

Users face sync and mapping issues with iCapture, leading to frustration during usage, especially on hotel wifi.

See 2 mentions

See Related User Reviews

mandi D.

Mid-Market (51-1000 emp.)

3.0/5

"Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating"

What do you dislike about iCapture?

Sometimes the mappings on site does not always work great which is frustrating. Especially then having to contact iCapture team to ensure set up is d

Rachel K.

4.5/5

"Effortlessly Streamlines Event Management"

What do you dislike about iCapture?

I dislike how iCapture randomly cuts out when syncing, especially when connecting to hotel wifi.

2. Technical Issues

Users experience technical issues with iCapture, particularly with mappings and syncing failures, leading to frustration.

See 2 mentions

See Related User Reviews

mandi D.

Mid-Market (51-1000 emp.)

3.0/5

"Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating"

What do you dislike about iCapture?

Sometimes the mappings on site does not always work great which is frustrating. Especially then having to contact iCapture team to ensure set up is d

Rachel K.

4.5/5

"Effortlessly Streamlines Event Management"

What do you dislike about iCapture?

I dislike how iCapture randomly cuts out when syncing, especially when connecting to hotel wifi.

3. Complexity

Users find the complexity in setup of iCapture time-consuming, impacting their overall experience and usability.

See 1 mentions

See Related User Reviews

Jemima C.

Enterprise (> 1000 emp.)

4.5/5

"Efficient Lead Capturing with Seamless Salesforce Integration"

What do you dislike about iCapture?

Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te

4. Difficult Setup

Users find the difficult setup of iCapture time-consuming, especially when integrating with Salesforce, impacting overall usability.

See 1 mentions

See Related User Reviews

Jemima C.

Enterprise (> 1000 emp.)

4.5/5

"Efficient Lead Capturing with Seamless Salesforce Integration"

What do you dislike about iCapture?

Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te

5. Expensive

Users feel that iCapture is expensive and suggest that a lower price would enhance future purchasing decisions.

See 1 mentions

See Related User Reviews

Jemima C.

Enterprise (> 1000 emp.)

4.5/5

"Efficient Lead Capturing with Seamless Salesforce Integration"

What do you dislike about iCapture?

Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te

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Brook L.

Mid-Market (51-1000 emp.)

2/22/2023

"Software and company that make our lives easier"

5/5

What do you like best about iCapture?

iCapture allows our teams to go to events and capture event leads quickly and easily. This means we can spend our time having conversations with potential clients rather than doing administrative work to get them into our system. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

Literally nothing. Every part of the process and software works better than I could have imagined. Review collected by and hosted on G2.com.

What problems is iCapture solving and how is that benefiting you?

iCapture allows us to capture lead information at an event no matter the size. We can get the data from a badge with a QR code, a business card and everything in between. It also allows me to run multiple events at once and track those events separately. The reporting is amazing. iCapture uploads the data real time, so our staff not at the event immediately have the information we are gathering. The mobile app is very easy to use and the event staff love it. The administrative portal is amazing and I was off and running in no time. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Julie P.

Marketing

Enterprise (> 1000 emp.)

8/3/2023

"Easy Platform to use!"

4.5/5

What do you like best about iCapture?

ICapture is extremely user friendly platform, making it simple for all users- regardless of their technical skill level. I really like the videos that are easy to follow and ability to chat any questions in the dashboard. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

If there is no API kit, the manual efforts in uploading lead information. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Verified User in Furniture

Mid-Market (51-1000 emp.)

Updated 8/29/2023

Originally submitted 3/21/2022

"Great service, amazing Trade Show tool!"

5/5

What do you like best about iCapture?

ICapture is easy to use and set up - we love that integrates directly with Salesforce. The team at ICapture has been wonderful to work with! Review collected by and hosted on G2.com.

What do you dislike about iCapture?

I have not seen any downsides of ICapture thus far - very impressed. Review collected by and hosted on G2.com.

Recommendations to others considering iCapture:

Take advantage of the questions section to find truly qualified leads. Review collected by and hosted on G2.com.

What problems is iCapture solving and how is that benefiting you?

It's difficult to capture all needed information at a trade show without this tool. iCapture makes it easy to get all the needed information to make sure our sales team can more easily and efficiently contact our leads post show. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Verified User in Education Management

Mid-Market (51-1000 emp.)

11/29/2023

"We rely on iCapture for lead capturing for about 80 conferences a year."

4/5

What do you like best about iCapture?

We can segment our leads for quick follow up with hot prospects. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

I find the Back Office interface a little user-unfriendly. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/26/2023

"Solves so many operational challenges"

5/5

What do you like best about iCapture?

iCapture has made capturing leads at tradeshows so much easier. The integrations are easy to setup, and it also has helped standardize our tradeshow strategy. We use it at every event we go to, and the support team has been an incredible asset to the value we get out of the product. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

iCpature provides a lot of integrations with different badge providers, which is great. I hope to see them continually add more. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Derek R.

Enterprise (> 1000 emp.)

8/3/2023

"iCapture works great!"

5/5

What do you like best about iCapture?

That it works great and there is great customer support. The customer support is available almost right away when I need help making a change to our forms our integrations! Review collected by and hosted on G2.com.

What do you dislike about iCapture?

I have yet to find a downside of iCapture! Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Elaine A.

Mid-Market (51-1000 emp.)

8/4/2023

"Simple, flexible, customizable and awesome"

5/5

What do you like best about iCapture?

Simple, flexible, customizable and great, quick customer support Review collected by and hosted on G2.com.

What do you dislike about iCapture?

I haven't found anything, they corrected the only bug I experience that was only annoying. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Becky K.

Digital Marketing Specialist

Enterprise (> 1000 emp.)

1/27/2023

"The smoothest integration we have ever had"

5/5

What do you like best about iCapture?

The customer service we received from our Client Success Executive, Lisette, was the best I have ever experienced. Our integration was seamless, and she handled our extremely complicated routing and form in a very quick timespan. I went into the integration with some concerns about the complexity and timeline, but after our first call I quickly felt confident we would meet our deadline and very excited to share the process with our team. We had the training for our sales team today and the team was very impressed with the professionalism. The instruction pdf with the install code is such a small detail with a huge impact in the booth when the app has to be downloaded quickly.

I would recommend iCapture to anyone who wants to make the most of their leads at trade shows. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

I love the analytics dashboard, and I would love it even more if there was a connection to datorama so that we can see the leads go from the scan all the way to the sale. Review collected by and hosted on G2.com.

What problems is iCapture solving and how is that benefiting you?

We needed to have leads routed to different platforms in different areas of the company based on the products chosen in the form. iCapture seamlessly routes our leads to HubSpot and two different instances of Pardot. The routing was the main reason we chose iCapture. We also needed an app/form that was simple to use and worked on android and iPhones. Previous badge scanning apps we have used were unable to work on both. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Verified User in Industrial Automation

Mid-Market (51-1000 emp.)

6/1/2023

"iCapture has been a game changer for us!"

5/5

What do you like best about iCapture?

iCapture is extremely easy to use and has been a game changer for our trade show lead capturing and follow-up. The app is easy to use, the integration with our CRM is seamless, and anytime we have issues the support team is quick to reply and find a solution for us. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

The only downside is that we need help to create a lot of backend rules with our CRM integration. However, our Success Executive is always on top of it and super helpful. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Beverly G.

Digital Events Specialist

Enterprise (> 1000 emp.)

7/24/2023

"iCapture is a very useful tool and can be tailored as needed."

4.5/5

What do you like best about iCapture?

iCapture is user-friendly and the team is fantastic to work with. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

Scanners complain it takes too long when having to do a manual entry for events that do not have an API Integration. Overall this is just a training issue. Review collected by and hosted on G2.com.