iCapture Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise iCapture for its easy integrations, streamlining lead management and enhancing overall workflow effectiveness. (5 mentions)

Users appreciate the seamless lead management of iCapture, facilitating quick routing and effective analytics for sales teams. (5 mentions)

Users praise the ease of use of iCapture, appreciating its seamless setup and intuitive features for lead management. (4 mentions)

Users praise the easy setup of iCapture, enabling quick lead capturing and enhancing team efficiency effortlessly. (4 mentions)

Users commend iCapture's seamless integrations, which enhance lead management and streamline workflow across various platforms. (4 mentions)

Users face sync and mapping issues with iCapture, leading to frustration during usage, especially on hotel wifi. (2 mentions)

Users experience technical issues with iCapture, particularly with mappings and syncing failures, leading to frustration. (2 mentions)

Users find the complexity in setup of iCapture time-consuming, impacting their overall experience and usability. (1 mentions)

Users find the difficult setup of iCapture time-consuming, especially when integrating with Salesforce, impacting overall usability. (1 mentions)

Users feel that iCapture is expensive and suggest that a lower price would enhance future purchasing decisions. (1 mentions)

5 Pros or Advantages of iCapture

1. Easy Integrations

Users praise iCapture for its easy integrations, streamlining lead management and enhancing overall workflow effectiveness.

See 5 mentions

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Verified User

Enterprise (> 1000 emp.)

4.0/5

"Seamless Lead Capture, but Admin Controls Need Work"

What do you like about iCapture?

I use iCapture to capture leads seamlessly and route them to sales quickly. It's easy for reps to download and set up on their devices, with a unique

mandi D.

Mid-Market (51-1000 emp.)

3.0/5

"Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating"

What do you like about iCapture?

iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur

2. Lead Management

Users appreciate the seamless lead management of iCapture, facilitating quick routing and effective analytics for sales teams.

See 5 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Seamless Lead Capture, but Admin Controls Need Work"

What do you like about iCapture?

I use iCapture to capture leads seamlessly and route them to sales quickly. It's easy for reps to download and set up on their devices, with a unique

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Excited to see what it has to offer!"

What do you like about iCapture?

As an event planning and photography team, we’re always exploring innovative tools to elevate client experiences. iCapture stands out as a promising s

3. Ease of Use

Users praise the ease of use of iCapture, appreciating its seamless setup and intuitive features for lead management.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Seamless Lead Capture, but Admin Controls Need Work"

What do you like about iCapture?

I use iCapture to capture leads seamlessly and route them to sales quickly. It's easy for reps to download and set up on their devices, with a unique

Rachel K.

4.5/5

"Effortlessly Streamlines Event Management"

What do you like about iCapture?

I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific

4. Easy Setup

Users praise the easy setup of iCapture, enabling quick lead capturing and enhancing team efficiency effortlessly.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Seamless Lead Capture, but Admin Controls Need Work"

What do you like about iCapture?

I use iCapture to capture leads seamlessly and route them to sales quickly. It's easy for reps to download and set up on their devices, with a unique

Rachel K.

4.5/5

"Effortlessly Streamlines Event Management"

What do you like about iCapture?

I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific

5. Integrations

Users commend iCapture's seamless integrations, which enhance lead management and streamline workflow across various platforms.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Seamless Lead Capture, but Admin Controls Need Work"

What do you like about iCapture?

I use iCapture to capture leads seamlessly and route them to sales quickly. It's easy for reps to download and set up on their devices, with a unique

mandi D.

Mid-Market (51-1000 emp.)

3.0/5

"Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating"

What do you like about iCapture?

iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur

5 Cons or Disadvantages of iCapture

1. Tech Issues

Users face sync and mapping issues with iCapture, leading to frustration during usage, especially on hotel wifi.

See 2 mentions

See Related User Reviews

mandi D.

Mid-Market (51-1000 emp.)

3.0/5

"Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating"

What do you dislike about iCapture?

Sometimes the mappings on site does not always work great which is frustrating. Especially then having to contact iCapture team to ensure set up is d

Rachel K.

4.5/5

"Effortlessly Streamlines Event Management"

What do you dislike about iCapture?

I dislike how iCapture randomly cuts out when syncing, especially when connecting to hotel wifi.

2. Technical Issues

Users experience technical issues with iCapture, particularly with mappings and syncing failures, leading to frustration.

See 2 mentions

See Related User Reviews

mandi D.

Mid-Market (51-1000 emp.)

3.0/5

"Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating"

What do you dislike about iCapture?

Sometimes the mappings on site does not always work great which is frustrating. Especially then having to contact iCapture team to ensure set up is d

Rachel K.

4.5/5

"Effortlessly Streamlines Event Management"

What do you dislike about iCapture?

I dislike how iCapture randomly cuts out when syncing, especially when connecting to hotel wifi.

3. Complexity

Users find the complexity in setup of iCapture time-consuming, impacting their overall experience and usability.

See 1 mentions

See Related User Reviews

Jemima C.

Enterprise (> 1000 emp.)

4.5/5

"Efficient Lead Capturing with Seamless Salesforce Integration"

What do you dislike about iCapture?

Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te

4. Difficult Setup

Users find the difficult setup of iCapture time-consuming, especially when integrating with Salesforce, impacting overall usability.

See 1 mentions

See Related User Reviews

Jemima C.

Enterprise (> 1000 emp.)

4.5/5

"Efficient Lead Capturing with Seamless Salesforce Integration"

What do you dislike about iCapture?

Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te

5. Expensive

Users feel that iCapture is expensive and suggest that a lower price would enhance future purchasing decisions.

See 1 mentions

See Related User Reviews

Jemima C.

Enterprise (> 1000 emp.)

4.5/5

"Efficient Lead Capturing with Seamless Salesforce Integration"

What do you dislike about iCapture?

Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te

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Morgan M.

Marketing Specialist

Mid-Market (51-1000 emp.)

Updated 9/29/2023

Originally submitted 9/27/2023

"iCapture has Changed the Game!"

5/5

What do you like best about iCapture?

The iCapture software has transformed our tradeshow practices. It eliminates the need for handwritten notes, never mind the headache associated with trying to reread them after the show, and with the seamless Salesforce integration, there is no need for hours of manual entry! The app and back office are flexible and intuitive, while the staff’s customer support is TOP NOTCH! Review collected by and hosted on G2.com.

What do you dislike about iCapture?

We haven't had any complaints from any of the team members using iCapture. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Brittnee J.

Event Manager

Mid-Market (51-1000 emp.)

11/27/2023

"Lead Retrieval"

4/5

What do you like best about iCapture?

I love how quickly the customer success managers and the account managers respond to questions and issues. It helps to not have to wait long periods for solutions. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

If our sales team on the floor does something incorrect, it is difficult to make changes in the back office. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Anne C.

marketing manager

Mid-Market (51-1000 emp.)

12/15/2023

"Sr. Marketing Manager"

5/5

What do you like best about iCapture?

Easy to use, easy to update, makes it more fun for the sales team to compete for lead scans at events. Customer support is amazing. Our account rep is helpful, knowledgeable and just so nice to interact with. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

No downside on iCaptures side but is is an added costs when conference venues charging for APIs to link to badge scanning Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/3/2023

"Great Lead Capture & Routing Solution"

4.5/5

What do you like best about iCapture?

iCapture has streamlined our lead capture and routing process significantly. It's great there is no limit to number of devices we can use it on at a meeting. This has significantly increased the number of contacts we're able to scan. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

Not much but it would be nice to be able to update some of the terminology in the platform to work for our organization. Example, every scan is referred to as a "lead" when really our view of it is the total shown is "total engagements". Same for some of the reporting. Nothing you can't train to though. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Jeff S.

Mid-Market (51-1000 emp.)

11/29/2023

"Very Useful Tool for Events - Great Customer Service"

5/5

What do you like best about iCapture?

iCapture is easy to integrate with Marketo programs, and the iCapture team is always willing to step in if there's a new event scenario or your capture form needs attention. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

Nothing. iCapture has been great to use. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

8/3/2023

"The best lead capture tool on the market"

5/5

What do you like best about iCapture?

The iCapture team is responsive, solution-oriented, and always willing to answer my questions. I tried a leading competitor before this and our trial failed. When iCapture came into the picture everything became a lot easier. I'm able to seamlessly integrate badge kits and arm my sales team with an easy way to capture leads at any event they attend. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

Nothing. I like the iCapture platform and all that it entails. From integration, to execution, they always have my back and are willing to help me make the most of my experience. I love using iCapture. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Verified User in Publishing

Mid-Market (51-1000 emp.)

11/28/2023

"Professional, supportive, innovative!"

5/5

What do you like best about iCapture?

Their willingness and ability to listen and understand your business needs and work hard to create a customized solution for our Sales and Marketing team. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

I would like the option to customize all the fields in the Master lead forms as needed. However, iCapture's customer service team is very responsive and any changes that need to be made are done quickly and efficiently. Review collected by and hosted on G2.com.

What problems is iCapture solving and how is that benefiting you?

It has helped our Sales and Marketing team to establish a strategic approach to gathering leads across multiple types of events, allowing our Sales team to qualify leads more easily and Marketing to funnel leads into automated campaigns. Prior to iCapture, this effort was disjointed and disorganized. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Libraries

Mid-Market (51-1000 emp.)

11/20/2023

"Versatile and functional tool for tradeshow lead capture"

5/5

What do you like best about iCapture?

It's very easy to use, both for the people in the field and account management behind the scenes. It's also flexible in how you can collect leads (QR code scanning, business card scanning and manual data entry). Customer service is responsive and knowledgeable. Great team. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

No real downsides. The one feature I'd love to see is being able to edit leads after saving them. You can add notes to a saved record, which is certainly helpful, but you can't edit previously entered data after saving. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

11/30/2023

"Great Team! Easy to Use Platform!"

4/5

What do you like best about iCapture?

The platform is very user friendly, plus the customer service is stellar. I can reach out onsite at a conference and have a solution for an issue within 15 minutes. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

The app can be glitchy when a user moves from WiFi to cell service. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Kelly J.

Enterprise (> 1000 emp.)

8/3/2023

"Streamlining efficiency with super analytics and user-friendly interface"

5/5

What do you like best about iCapture?

Data collection and analysis is a huge aspect of my role so it is essential to have a reliable platform that simplifies the process and offers valuable insights. Review collected by and hosted on G2.com.

What do you dislike about iCapture?

I have been using iCapture for 3 years and I have not yet encountered a situation that has caused me discomfort. Review collected by and hosted on G2.com.