--- title: iCapture Reviews meta\_title: 'iCapture Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 96 reviews by the users' company size, role or industry to find out how iCapture works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 96 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Event Management url: https://www.g2.com/categories/event-management --- ### iCapture Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **easy integrations** of iCapture, streamlining lead capture and enhancing overall event efficiency. [(5 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1402094&qs=pros-and-cons#reviews) Users appreciate the **streamlined lead capture process** of iCapture, significantly enhancing efficiency during events. [(5 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378664&qs=pros-and-cons#reviews) Users highlight the **ease of use** of iCapture, finding it simple to set up and integrate into workflows. [(4 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1401422&qs=pros-and-cons#reviews) Users praise the **easy setup** of iCapture, making lead capture at events quick and hassle-free. [(4 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1400414&qs=pros-and-cons#reviews) Users value the **seamless integrations** of iCapture, enhancing lead capture efficiency and real-time data management. [(4 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378625&qs=pros-and-cons#reviews) Users experience frustrating **tech issues** with iCapture, including mapping problems and unexpected sync cutouts. [(2 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378606&qs=pros-and-cons#reviews) Users experience frustrating **technical issues** with iCapture, including unreliable mappings and random syncing problems. [(2 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378574&qs=pros-and-cons#reviews) Users find the **setup complexity** of iCapture time-consuming, especially with Salesforce integration, impacting overall usability. [(1 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378614&qs=pros-and-cons#reviews) Users find the **difficult setup** of iCapture time-consuming, particularly when integrating with Salesforce. [(1 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378609&qs=pros-and-cons#reviews) Users feel that iCapture is **expensive** , raising concerns about its affordability for future purchases. [(1 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378603&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of iCapture ##### 1. Easy Integrations Users value the **easy integrations** of iCapture, streamlining lead capture and enhancing overall event efficiency. [ See 5 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1402094&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you like about iCapture? iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ##### 2. Lead Management Users appreciate the **streamlined lead capture process** of iCapture, significantly enhancing efficiency during events. [ See 5 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378664&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Excited to see what it has to offer!" What do you like about iCapture? As an event planning and photography team, we’re always exploring innovative tools to elevate client experiences. iCapture stands out as a promising s MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you like about iCapture? iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur ##### 3. Ease of Use Users highlight the **ease of use** of iCapture, finding it simple to set up and integrate into workflows. [ See 4 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1401422&qs=pros-and-cons#reviews) See Related User Reviews ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ![Amir K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amir K.") AK Amir K. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Lead Capture and Integration" What do you like about iCapture? I really appreciate iCapture for streamlining our lead capture process during events. Before using iCapture, we were bogged down by the inefficiency o ##### 4. Easy Setup Users praise the **easy setup** of iCapture, making lead capture at events quick and hassle-free. [ See 4 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1400414&qs=pros-and-cons#reviews) See Related User Reviews ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ![Amir K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amir K.") AK Amir K. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Lead Capture and Integration" What do you like about iCapture? I really appreciate iCapture for streamlining our lead capture process during events. Before using iCapture, we were bogged down by the inefficiency o ##### 5. Integrations Users value the **seamless integrations** of iCapture, enhancing lead capture efficiency and real-time data management. [ See 4 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378625&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you like about iCapture? iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ### 5 Cons or Disadvantages of iCapture ##### 1. Tech Issues Users experience frustrating **tech issues** with iCapture, including mapping problems and unexpected sync cutouts. [ See 2 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378606&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you dislike about iCapture? Sometimes the mappings on site does not always work great which is frustrating. Especially then having to contact iCapture team to ensure set up is d ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you dislike about iCapture? I dislike how iCapture randomly cuts out when syncing, especially when connecting to hotel wifi. ##### 2. Technical Issues Users experience frustrating **technical issues** with iCapture, including unreliable mappings and random syncing problems. [ See 2 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378574&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you dislike about iCapture? Sometimes the mappings on site does not always work great which is frustrating. Especially then having to contact iCapture team to ensure set up is d ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you dislike about iCapture? I dislike how iCapture randomly cuts out when syncing, especially when connecting to hotel wifi. ##### 3. Complexity Users find the **setup complexity** of iCapture time-consuming, especially with Salesforce integration, impacting overall usability. [ See 1 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378614&qs=pros-and-cons#reviews) See Related User Reviews ![Jemima C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jemima C.") JC Jemima C. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Lead Capturing with Seamless Salesforce Integration" What do you dislike about iCapture? Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te ##### 4. Difficult Setup Users find the **difficult setup** of iCapture time-consuming, particularly when integrating with Salesforce. [ See 1 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378609&qs=pros-and-cons#reviews) See Related User Reviews ![Jemima C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jemima C.") JC Jemima C. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Lead Capturing with Seamless Salesforce Integration" What do you dislike about iCapture? Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te ##### 5. Expensive Users feel that iCapture is **expensive** , raising concerns about its affordability for future purchases. [ See 1 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378603&qs=pros-and-cons#reviews) See Related User Reviews ![Jemima C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jemima C.") JC Jemima C. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Lead Capturing with Seamless Salesforce Integration" What do you dislike about iCapture? Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te ![Verified User in Publishing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Publishing") AP Verified User in Publishing Mid-Market (51-1000 emp.) 11/28/2023 "Professional, supportive, innovative!" 5/5 What do you like best about iCapture? Their willingness and ability to listen and understand your business needs and work hard to create a customized solution for our Sales and Markeitng team. Review collected by and hosted on G2.com. What do you dislike about iCapture? I would like the option to customize all the fields in the Master lead forms as needed. However, iCapture's customer service team is very responsive and any changes that need to be made are done quickly and efficiently. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? It has helped our Sales and Marketing team to establish a strategic approach to gathering leads across multiple types of events, allowing our Sales team to qualify leads more easily and Marketing to funnel leads into automated campaigns. Prior to iCapture, this effort was disjointed and disorganized. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Libraries](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Libraries") AL Verified User in Libraries Mid-Market (51-1000 emp.) 11/20/2023 "Versatile and functional tool for tradeshow lead capture" 5/5 What do you like best about iCapture? It's very easy to use, both for the people in the field and account management behind the scenes. It's also flexible in how you can collect leads (QR code scanning, business card scanning and manual data entry). Customer service is responsive and knowledgeable. Great team. Review collected by and hosted on G2.com. What do you dislike about iCapture? No real downsides. The one feature I'd love to see is being able to edit leads after saving them. You can add notes to a saved record, which is certainly helpful, but you can't edit previously entered data after saving. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? No real problems, but customer service is always willing and available to help answer questions. They also reach out proactively to see if there's anything else we need. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") AB Verified User in Biotechnology Mid-Market (51-1000 emp.) 11/30/2023 "Great Team! Easy to Use Platform!" 4/5 What do you like best about iCapture? The platform is very user friendly, plus the customer service is stellar. I can reach out onsite at a conference and have a solution for an issue within 15 minutes. Review collected by and hosted on G2.com. What do you dislike about iCapture? The app can be glitchy when a user moves from WiFi to cell service. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Capturing leads at local, regional, and national shows with templates individualized for each. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KJ Kelly J. Enterprise (\> 1000 emp.) 8/3/2023 "Streamlining efficiency with super analytics and user-friendly interface" 5/5 What do you like best about iCapture? Data collection and analysis is a huge aspect of my role so it is essential to have a reliable platform that simplifies the process and offers valuable insights. Review collected by and hosted on G2.com. What do you dislike about iCapture? I have been using iCapture for 3 years and I have not yet encountered a situation that has caused me discomfort. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Thankfully, the iCapture platform has proven to be a game-changer, significantly improving my workflow. I am grateful for the seamless setup, user-friendly interface, and exceptional analytics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BL Brook L. Mid-Market (51-1000 emp.) 2/22/2023 "Software and company that make our lives easier" 5/5 What do you like best about iCapture? iCapture allows our teams to go to events and capture event leads quickly and easily. This means we can spend our time having conversations with potential clients rather than doing administrative work to get them into our system. Review collected by and hosted on G2.com. What do you dislike about iCapture? Literally nothing. Every part of the process and software works better than I could have imagined. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? iCapture allows us to capture lead information at an event no matter the size. We can get the data from a badge with a QR code, a business card and everything in between. It also allows me to run multiple events at once and track those events separately. The reporting is amazing. iCapture uploads the data real time, so our staff not at the event immediately have the information we are gathering. The mobile app is very easy to use and the event staff love it. The administrative portal is amazing and I was off and running in no time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JP Julie P. Marketing Enterprise (\> 1000 emp.) 8/3/2023 "Easy Platform to use!" 4.5/5 What do you like best about iCapture? ICapture is extremely user friendly platform, making it simple for all users- regardless of their technical skill level. I really like the videos that are easy to follow and ability to chat any questions in the dashboard. Review collected by and hosted on G2.com. What do you dislike about iCapture? If there is no API kit, the manual efforts in uploading lead information. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Ability to instantly have the contact information uploaded to our Salesforce environment without any lag time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") UF Verified User in Furniture Mid-Market (51-1000 emp.) 3/21/2022 "Great service, amazing Trade Show tool!" 5/5 What do you like best about iCapture? ICapture is easy to use and set up - we love that integrates directly with Salesforce. The team at ICapture has been wonderful to work with! Review collected by and hosted on G2.com. What do you dislike about iCapture? I have not seen any downsides of ICapture thus far - very impressed. Review collected by and hosted on G2.com. Recommendations to others considering iCapture: Take advantage of the questions section to find truly qualified leads. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Its difficult to capture all needed information at a trade show without this tool. iCapture makes it easy to get all the needed information to make sure our sales team can more easily and efficiently contact our leads post show. Review collected by and hosted on G2.com. Show More 8/29/2023 Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 11/29/2023 "We rely on iCapture for lead capturing fo about 80 conferences a year." 4/5 What do you like best about iCapture? We can segment our leads for quick follow up with hot prospects. Review collected by and hosted on G2.com. What do you dislike about iCapture? I find the Back Office interface a little user-unfriendly. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Our leads are entered immediately into SF so our sales team can quickly begin follow-up. No more paper leads! Data is more reliable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 10/26/2023 "Solves so many operational challenges" 5/5 What do you like best about iCapture? iCapture has made capturing leads at tradeshows so much easier. The integrations are easy to setup, and it also has helped standardize our tradeshow strategy. We use it at every event we go to, and the support team has been an incredible asset to the value we get out of the product. Review collected by and hosted on G2.com. What do you dislike about iCapture? iCpature provides a lot of integrations with different badge providers, which is great. I hope to see them continually add more. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Helps us gather leads at tradeshows and not have to import lists after shows. It makes the ROI of an event much easier to calculate. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite DR Derek R. Enterprise (\> 1000 emp.) 8/3/2023 "iCapture works great!" 5/5 What do you like best about iCapture? That it works great and there is great customer support. The customer support is available almost right away when I need help making a change to our forms our integrations! Review collected by and hosted on G2.com. What do you dislike about iCapture? I have yet to find a downside of iCapture! Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? iCapture allows us to get rid of hand written lead collection by making lead collection a digital process. This has greatly increased spread to business. Review collected by and hosted on G2.com. 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