--- title: iCapture Reviews meta\_title: 'iCapture Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 96 reviews by the users' company size, role or industry to find out how iCapture works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 96 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Event Management url: https://www.g2.com/categories/event-management --- ### iCapture Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **easy integrations** of iCapture, streamlining lead capture and enhancing overall event efficiency. [(5 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1402094&qs=pros-and-cons#reviews) Users appreciate the **streamlined lead capture process** of iCapture, significantly enhancing efficiency during events. [(5 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378664&qs=pros-and-cons#reviews) Users highlight the **ease of use** of iCapture, finding it simple to set up and integrate into workflows. [(4 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1401422&qs=pros-and-cons#reviews) Users praise the **easy setup** of iCapture, making lead capture at events quick and hassle-free. [(4 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1400414&qs=pros-and-cons#reviews) Users value the **seamless integrations** of iCapture, enhancing lead capture efficiency and real-time data management. [(4 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378625&qs=pros-and-cons#reviews) Users experience frustrating **tech issues** with iCapture, including mapping problems and unexpected sync cutouts. [(2 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378606&qs=pros-and-cons#reviews) Users experience frustrating **technical issues** with iCapture, including unreliable mappings and random syncing problems. [(2 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378574&qs=pros-and-cons#reviews) Users find the **setup complexity** of iCapture time-consuming, especially with Salesforce integration, impacting overall usability. [(1 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378614&qs=pros-and-cons#reviews) Users find the **difficult setup** of iCapture time-consuming, particularly when integrating with Salesforce. [(1 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378609&qs=pros-and-cons#reviews) Users feel that iCapture is **expensive** , raising concerns about its affordability for future purchases. [(1 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378603&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of iCapture ##### 1. Easy Integrations Users value the **easy integrations** of iCapture, streamlining lead capture and enhancing overall event efficiency. [ See 5 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1402094&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you like about iCapture? iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ##### 2. Lead Management Users appreciate the **streamlined lead capture process** of iCapture, significantly enhancing efficiency during events. [ See 5 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378664&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Excited to see what it has to offer!" What do you like about iCapture? As an event planning and photography team, we’re always exploring innovative tools to elevate client experiences. iCapture stands out as a promising s MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you like about iCapture? iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur ##### 3. Ease of Use Users highlight the **ease of use** of iCapture, finding it simple to set up and integrate into workflows. [ See 4 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1401422&qs=pros-and-cons#reviews) See Related User Reviews ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ![Amir K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amir K.") AK Amir K. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Lead Capture and Integration" What do you like about iCapture? I really appreciate iCapture for streamlining our lead capture process during events. Before using iCapture, we were bogged down by the inefficiency o ##### 4. Easy Setup Users praise the **easy setup** of iCapture, making lead capture at events quick and hassle-free. [ See 4 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1400414&qs=pros-and-cons#reviews) See Related User Reviews ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ![Amir K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amir K.") AK Amir K. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Lead Capture and Integration" What do you like about iCapture? I really appreciate iCapture for streamlining our lead capture process during events. Before using iCapture, we were bogged down by the inefficiency o ##### 5. Integrations Users value the **seamless integrations** of iCapture, enhancing lead capture efficiency and real-time data management. [ See 4 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378625&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you like about iCapture? iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ### 5 Cons or Disadvantages of iCapture ##### 1. Tech Issues Users experience frustrating **tech issues** with iCapture, including mapping problems and unexpected sync cutouts. [ See 2 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378606&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you dislike about iCapture? Sometimes the mappings on site does not always work great which is frustrating. Especially then having to contact iCapture team to ensure set up is d ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you dislike about iCapture? I dislike how iCapture randomly cuts out when syncing, especially when connecting to hotel wifi. ##### 2. Technical Issues Users experience frustrating **technical issues** with iCapture, including unreliable mappings and random syncing problems. [ See 2 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378574&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you dislike about iCapture? Sometimes the mappings on site does not always work great which is frustrating. Especially then having to contact iCapture team to ensure set up is d ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you dislike about iCapture? I dislike how iCapture randomly cuts out when syncing, especially when connecting to hotel wifi. ##### 3. Complexity Users find the **setup complexity** of iCapture time-consuming, especially with Salesforce integration, impacting overall usability. [ See 1 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378614&qs=pros-and-cons#reviews) See Related User Reviews ![Jemima C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jemima C.") JC Jemima C. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Lead Capturing with Seamless Salesforce Integration" What do you dislike about iCapture? Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te ##### 4. Difficult Setup Users find the **difficult setup** of iCapture time-consuming, particularly when integrating with Salesforce. [ See 1 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378609&qs=pros-and-cons#reviews) See Related User Reviews ![Jemima C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jemima C.") JC Jemima C. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Lead Capturing with Seamless Salesforce Integration" What do you dislike about iCapture? Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te ##### 5. Expensive Users feel that iCapture is **expensive** , raising concerns about its affordability for future purchases. [ See 1 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378603&qs=pros-and-cons#reviews) See Related User Reviews ![Jemima C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jemima C.") JC Jemima C. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Lead Capturing with Seamless Salesforce Integration" What do you dislike about iCapture? Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Enterprise (\> 1000 emp.) 11/28/2023 "Great Product & Customer Support" 4.5/5 What do you like best about iCapture? ICAPTURE has helped us collect leads and organize follow-ups for over 4 years at large scale events and trade shows. It's very simple to setup and has endless capabilities. Whenever assistance is needed, customer support is quick to repsond and always helpful. Having MARKETO integration is a huge benefit and reason we utilize ICAPTURE so frequently. Would highlighy reccomend for anyone searching for the perfect lead capture tool. Review collected by and hosted on G2.com. What do you dislike about iCapture? Lead forms used to be easier to customize on our own, now since we've standardized it requires more customer support involvemnt. They are great but could be more self sufficent if we could edit/add/delete/rework all fields per event. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? We needed an efficent way to collect data and follow ups at large trade shows. the API / badge scanning functionality saves a ton of time and manual input on the show floor. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MO Marie O. Mid-Market (51-1000 emp.) 11/17/2023 "Streamlined our tradeshow lead capture process" 5/5 What do you like best about iCapture? After researching into this, I'm glad we finally decided to implement this at our tradeshows. It has streamlined our process for capturing leads and minimized the additional work we do tied to lead entry. It was easy to use and train our team and quick integration with our CRM. We've now used it at all our large tradeshows and can't wait to see what new features they come out with. Review collected by and hosted on G2.com. What do you dislike about iCapture? There are a few things I'd like to see for an update, such as more customized emails coming out directly from iCapture, but that's about it. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Manual entry into our CRM, delayed entry into our CRM. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AG Alex G. Enterprise (\> 1000 emp.) 8/10/2023 "The Best Tradeshow Lead Capture Tool" 5/5 What do you like best about iCapture? I spent quite a lot of time researching tools we could use to capture leads at all of our tradeshows and ensure that the salespeople had an easy to use, integrated, and standardized tool. After a ton of research, iCapture seemed like the obvious choice and spoke from experience in our discovery calls, they truly understood our exact challenges with tradeshow lead capture. Our onboarding experience has been phenomenal, the support is amazing and instantly replies through their live chat. The system is completely integrated with our MAP and our CRM, and the mapping was made easy with our Account Executive. I can see who has and has not downloaded the application, making it super easy to send out reminders to those specific people. The biggest benefit of all, iCapture licenses are based on an annual cost, not events run, not users at the events. Let that sink in. We're currently planning to use iCapture for over 50 events next year and this is going to represent huge cost savings and time savings on my end managing imports and mapping. Truly, I do not have enough good stuff to say about iCapture. Review collected by and hosted on G2.com. What do you dislike about iCapture? I feel like creating the forms and mapping to our MAP and CRM could be done ourselves for more technologically inclined users but I totally understand that this poses a liability to their support if the users are given that much control. I do not feel like I have been using iCapture long enough to make an accurate statement here but what I will say is that so far, they've made it impossible to pick anything I don't like. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? We're standardizing the tools that sales uses throughout the year meaning they get comfortable with 1 tool rather than each events tool, it saves me (our marketing automation specialist) time with imports and mapping those imports, and it saves our company money in licenses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JS Jo S. Enterprise (\> 1000 emp.) 11/3/2023 "Great product and amazing service" 5/5 What do you like best about iCapture? It is extremely easy to use and the service is just amazing! Review collected by and hosted on G2.com. What do you dislike about iCapture? Some limitations, but I have talked with some of their delelopers and they listen to what their customers want -- it's nice that they are trying to make improvements. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Inviting me to speak with them regarding any challenges we have with iCapture as well as listening to my input and ideas for improvements. They really listened to what I had to say and I feel they will really work to implement as much as they can. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Morgan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morgan M.") MM Morgan M. Marketing Specialist Mid-Market (51-1000 emp.) 9/27/2023 "iCapture has Changed the Game!" 5/5 What do you like best about iCapture? The iCapture software has transformed our tradeshow practices. It eliminates the need for handwritten notes, never mind the headache associated with trying to reread them after the show, and with the seamless Salesforce integration, there is no need for hours of manual entry! The app and back office are flexible and intuitive, while the staff’s customer support is TOP NOTCH! Review collected by and hosted on G2.com. What do you dislike about iCapture? We haven't had any complaints from of the teammemebers using iCapture. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Before using iCapture, tradeshows meant messy handwritten notes, unorganized businesscards, and manual data entry and tasking Salesforce. The integration with Salesforce is seamless and saves hours of tedious work! Review collected by and hosted on G2.com. Show More 9/29/2023 Current UserValidated ReviewerSource: Organic BJ Brittnee J. Mid-Market (51-1000 emp.) 11/27/2023 "Lead Retrieval" 4/5 What do you like best about iCapture? I love how quickly the customer success managers and the account managers respond to questions and issues. It helps to not have to wait long periods for solutions. Review collected by and hosted on G2.com. What do you dislike about iCapture? If our sales team on the floor does something incorrect, it is difficult to make changes in the back office. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? The ability to enter leads on other devices besides cell phones. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Anne C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anne C.") AC Anne C. marketing manager Mid-Market (51-1000 emp.) 12/15/2023 "Sr. Marketing Manager" 5/5 What do you like best about iCapture? Easy to use, easy to update, makes it more fun for the sales team to compete for lead scans at events. Customer support is amazing. Our account rep is helpful, knowledgeable and just so nice to interact with. Review collected by and hosted on G2.com. What do you dislike about iCapture? No downside on iCaptures side but is is an added costs when confernce venues charging for APIs to link to badge scanning Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Onsite captures, sync to hubspot, one list in one place post event with all the information need for follow up. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/3/2023 "Great Lead Capture & Routing Solution" 4.5/5 What do you like best about iCapture? iCapture has streamlined our lead capture and routing process significantly. It's great there is no limit to number of devices we can use it on at a meeting. This has significantly increased the number of contacts we're able to scan. Review collected by and hosted on G2.com. What do you dislike about iCapture? Not much but it would be nice to be able to update some of the terminology in the platform to work for our organization. Example, every scan is referred to as a "lead" when really our view of it is the total shown is "total engagements". Same for some of the reporting. Nothing you can't train to though. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? It has simlified our data capture process at shows which was multi-step before and included manual data input into our marketing automation system to route correctly. It's also allowed us to capture more engagement / touch points at meetings and report out on more data points. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JS Jeff S. Mid-Market (51-1000 emp.) 11/29/2023 "Very Useful Tool for Events - Great Customer Service" 5/5 What do you like best about iCapture? iCapture is easy to integrate with Marketo programs, and the iCapture team is always willing to step in if there's a new event scenario or your capture form needs attention. Review collected by and hosted on G2.com. What do you dislike about iCapture? Nothing. iCapture has been great to use. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Our Events team attends many events, and collecting business cards and adding them to a spreadsheet for import post-event just wasn't scalable. iCapture allows us to be more prepared at the events to capture interest and quickly feed that data into our database for next steps. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices Mid-Market (51-1000 emp.) 8/3/2023 "The best lead capture tool on the market" 5/5 What do you like best about iCapture? The iCapture team is responsive, solution-oriented, and always willing to answer my questions. I tried a leading competitor before this and our trial failed. When iCapture came into the picture everything became a lot easier. I'm able to seamlessly integrate badge kits and arm my sales team with an easy way to capture leads at any event they attend. Review collected by and hosted on G2.com. What do you dislike about iCapture? Nothing.I like the iCapture platform and all that it entails. From integration, to execution, they always have my back and are willing to help me make the most of my experience. I love using iCapture. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? We have one tool to manage 50 events per year. I'm able to track leads at all different types of events without a lot of "setup time" on the backend. It's a really great tool and I highly recommend it. Review collected by and hosted on G2.com. 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