The software capabilities are great, but what I really love about iCapture is the support that their entire team provides. Prompt, knowledgeable support that allows us trust that our expectations will be exceeded. Blanca, our rep, and all of the customer support teams are ready to help very quickly if anything isn't going as anticipated. It's easy to use and has a ton of great features to give informed information. Review collected by and hosted on G2.com.

there isn't any aspect of the software or service that is to dislike, they have been great from the start. Review collected by and hosted on G2.com.

I've been using iCapture for over a year and what I love most is that it saves us time. After a lead is captured it goes directly into our CRM. If business cards are scanned and not recognized, iCapture has a team on the backend that will identify and plug in the appropriate information. A reminder to download the leads is sent right after the conference. Also, the customer service at iCapture is above par - our rep, Blanca is extremely helpful and her timely response is so appreciated! Review collected by and hosted on G2.com.

That you must remember to scan an employee badge at the start of the show in order to sync the API. Review collected by and hosted on G2.com.

Simple to use, great support, Integrates well with marketing platform Review collected by and hosted on G2.com.

Management of users when trying to maintain all the users, we need more reporting on the dates someone last captured a lead to clear out those that don't use the app, better way to remove icapture users than one by one or having to log a ticket for it, management of duplicate leads Review collected by and hosted on G2.com.

I love that it syncs instantly to our database and has many facets to capture users, whether by badge scan, photo mode and manual entry. This then gives us the ability to action or nurture as needed without having to wait. We can be first to contact the customer right after an event.

The admin experience and end user experience is very easy to use and comprehend. It is enjoyable to use and train to use.

Also, the customer service is unmatched. iCapture has many contact points for service and the turn around time for an answer is very quick. I feel confident when sending an email that I will get a response very timely, beyond expectations. Review collected by and hosted on G2.com.

Back Office website times out sooner than I prefer. If you are not active in it but still have it open, the back office site will log you out in what seems like 10 mins of no activity. Review collected by and hosted on G2.com.

Ease of use, ease to train trade show teams. The fields mapping to HubSpot is easy! Review collected by and hosted on G2.com.

Make API integration easier. Work with the industry providers like Cvent for API kits. Review collected by and hosted on G2.com.

iCapture is an efficient tool for first-party data lead generation. It's been years since we have been using iCapture in our tradeshows. Your helpful tech support team is always available to assist us with any issues with integration to our CRM, template build/edits, and any inquiries we throw them. Review collected by and hosted on G2.com.

Folders - to organize events questionnaires Review collected by and hosted on G2.com.

ICAPTURE has helped us collect leads and organize follow-ups for over 4 years at large scale events and trade shows. It's very simple to setup and has endless capabilities. Whenever assistance is needed, customer support is quick to respond and always helpful. Having MARKETO integration is a huge benefit and reason we utilize ICAPTURE so frequently. Would highly recommend for anyone searching for the perfect lead capture tool. Review collected by and hosted on G2.com.

Lead forms used to be easier to customize on our own, now since we've standardized it requires more customer support involvement. They are great but could be more self-sufficient if we could edit/add/delete/rework all fields per event. Review collected by and hosted on G2.com.

After researching into this, I'm glad we finally decided to implement this at our tradeshows. It has streamlined our process for capturing leads and minimized the additional work we do tied to lead entry. It was easy to use and train our team and quick integration with our CRM. We've now used it at all our large tradeshows and can't wait to see what new features they come out with. Review collected by and hosted on G2.com.

There are a few things I'd like to see for an update, such as more customized emails coming out directly from iCapture, but that's about it. Review collected by and hosted on G2.com.

I spent quite a lot of time researching tools we could use to capture leads at all of our tradeshows and ensure that the salespeople had an easy to use, integrated, and standardized tool. After a ton of research, iCapture seemed like the obvious choice and spoke from experience in our discovery calls, they truly understood our exact challenges with tradeshow lead capture. Our onboarding experience has been phenomenal, the support is amazing and instantly replies through their live chat. The system is completely integrated with our MAP and our CRM, and the mapping was made easy with our Account Executive. I can see who has and has not downloaded the application, making it super easy to send out reminders to those specific people.

The biggest benefit of all, iCapture licenses are based on an annual cost, not events run, not users at the events. Let that sink in. We're currently planning to use iCapture for over 50 events next year and this is going to represent huge cost savings and time savings on my end managing imports and mapping. Truly, I do not have enough good stuff to say about iCapture. Review collected by and hosted on G2.com.

I feel like creating the forms and mapping to our MAP and CRM could be done ourselves for more technologically inclined users but I totally understand that this poses a liability to their support if the users are given that much control.

I do not feel like I have been using iCapture long enough to make an accurate statement here but what I will say is that so far, they've made it impossible to pick anything I don't like. Review collected by and hosted on G2.com.

It is extremely easy to use and the service is just amazing! Review collected by and hosted on G2.com.

Some limitations, but I have talked with some of their developers and they listen to what their customers want -- it's nice that they are trying to make improvements. Review collected by and hosted on G2.com.