--- title: iCapture Reviews meta\_title: 'iCapture Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 96 reviews by the users' company size, role or industry to find out how iCapture works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 96 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Event Management url: https://www.g2.com/categories/event-management --- ### iCapture Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **easy integrations** of iCapture, streamlining lead capture and enhancing overall event efficiency. [(5 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1402094&qs=pros-and-cons#reviews) Users appreciate the **streamlined lead capture process** of iCapture, significantly enhancing efficiency during events. [(5 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378664&qs=pros-and-cons#reviews) Users highlight the **ease of use** of iCapture, finding it simple to set up and integrate into workflows. [(4 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1401422&qs=pros-and-cons#reviews) Users praise the **easy setup** of iCapture, making lead capture at events quick and hassle-free. [(4 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1400414&qs=pros-and-cons#reviews) Users value the **seamless integrations** of iCapture, enhancing lead capture efficiency and real-time data management. [(4 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378625&qs=pros-and-cons#reviews) Users experience frustrating **tech issues** with iCapture, including mapping problems and unexpected sync cutouts. [(2 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378606&qs=pros-and-cons#reviews) Users experience frustrating **technical issues** with iCapture, including unreliable mappings and random syncing problems. [(2 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378574&qs=pros-and-cons#reviews) Users find the **setup complexity** of iCapture time-consuming, especially with Salesforce integration, impacting overall usability. [(1 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378614&qs=pros-and-cons#reviews) Users find the **difficult setup** of iCapture time-consuming, particularly when integrating with Salesforce. [(1 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378609&qs=pros-and-cons#reviews) Users feel that iCapture is **expensive** , raising concerns about its affordability for future purchases. [(1 mentions)](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378603&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of iCapture ##### 1. Easy Integrations Users value the **easy integrations** of iCapture, streamlining lead capture and enhancing overall event efficiency. [ See 5 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1402094&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you like about iCapture? iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ##### 2. Lead Management Users appreciate the **streamlined lead capture process** of iCapture, significantly enhancing efficiency during events. [ See 5 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378664&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Excited to see what it has to offer!" What do you like about iCapture? As an event planning and photography team, we’re always exploring innovative tools to elevate client experiences. iCapture stands out as a promising s MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you like about iCapture? iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur ##### 3. Ease of Use Users highlight the **ease of use** of iCapture, finding it simple to set up and integrate into workflows. [ See 4 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1401422&qs=pros-and-cons#reviews) See Related User Reviews ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ![Amir K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amir K.") AK Amir K. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Lead Capture and Integration" What do you like about iCapture? I really appreciate iCapture for streamlining our lead capture process during events. Before using iCapture, we were bogged down by the inefficiency o ##### 4. Easy Setup Users praise the **easy setup** of iCapture, making lead capture at events quick and hassle-free. [ See 4 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=1400414&qs=pros-and-cons#reviews) See Related User Reviews ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ![Amir K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amir K.") AK Amir K. Enterprise (\> 1000 emp.) 4.5/5 "Effortless Lead Capture and Integration" What do you like about iCapture? I really appreciate iCapture for streamlining our lead capture process during events. Before using iCapture, we were bogged down by the inefficiency o ##### 5. Integrations Users value the **seamless integrations** of iCapture, enhancing lead capture efficiency and real-time data management. [ See 4 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378625&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you like about iCapture? iCapture is great for having for platform for all the lead capture in one place including all the analytics. It integrates well with show lead captur ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you like about iCapture? I love iCapture for several reasons. Firstly, it serves as a one-stop-shop for my needs in lead management, engagement, and conversion, which signific ### 5 Cons or Disadvantages of iCapture ##### 1. Tech Issues Users experience frustrating **tech issues** with iCapture, including mapping problems and unexpected sync cutouts. [ See 2 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378606&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you dislike about iCapture? Sometimes the mappings on site does not always work great which is frustrating. Especially then having to contact iCapture team to ensure set up is d ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you dislike about iCapture? I dislike how iCapture randomly cuts out when syncing, especially when connecting to hotel wifi. ##### 2. Technical Issues Users experience frustrating **technical issues** with iCapture, including unreliable mappings and random syncing problems. [ See 2 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378574&qs=pros-and-cons#reviews) See Related User Reviews MD mandi D. Mid-Market (51-1000 emp.) 3.0/5 "Centralized Lead Capture with Helpful Analytics, But Setup Can Be Frustrating" What do you dislike about iCapture? Sometimes the mappings on site does not always work great which is frustrating. Especially then having to contact iCapture team to ensure set up is d ![Rachel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel K.") RK Rachel K. 4.5/5 "Effortlessly Streamlines Event Management" What do you dislike about iCapture? I dislike how iCapture randomly cuts out when syncing, especially when connecting to hotel wifi. ##### 3. Complexity Users find the **setup complexity** of iCapture time-consuming, especially with Salesforce integration, impacting overall usability. [ See 1 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378614&qs=pros-and-cons#reviews) See Related User Reviews ![Jemima C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jemima C.") JC Jemima C. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Lead Capturing with Seamless Salesforce Integration" What do you dislike about iCapture? Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te ##### 4. Difficult Setup Users find the **difficult setup** of iCapture time-consuming, particularly when integrating with Salesforce. [ See 1 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378609&qs=pros-and-cons#reviews) See Related User Reviews ![Jemima C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jemima C.") JC Jemima C. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Lead Capturing with Seamless Salesforce Integration" What do you dislike about iCapture? Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te ##### 5. Expensive Users feel that iCapture is **expensive** , raising concerns about its affordability for future purchases. [ See 1 mentions ](https://www.g2.com/products/icapture/reviews?filters%5Bsentiment_snippet%5D=2378603&qs=pros-and-cons#reviews) See Related User Reviews ![Jemima C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jemima C.") JC Jemima C. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Lead Capturing with Seamless Salesforce Integration" What do you dislike about iCapture? Initially, setting up iCapture was quite time-consuming, particularly due to the need to correctly integrate it with Salesforce, although it wasn't te ![Dawn C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn C.") DC Dawn C. Events Specialist Mid-Market (51-1000 emp.) 11/28/2023 "Lead Capture Tool that Makes Getting Your Leads As Easy as 1,2,3..." 5/5 What do you like best about iCapture? I have been using iCapture for over 5 years from 2 companies. This lead capture toold is very versitile; working for a international multi billion dollar company to a smaller USA based non-profit. It is very customizable. The account manager you are assigned worked closey with our company to make sure that the tool delivers the results we needed to boost our leads and to get them in real time. The implemnetion and setup was done within a matter of days. We were up and running in less than 2 weeks. The tool integrates well with many marketing automation platforms. The support staff is always on hand to asistl; 24-hour assstance, so no matter where you are in the world you will have the assistance you need to have a successful event. The tool itself is easy to build out and use, even for a not so tech savy individual. Overall, I highly recomend iCapture for any size company. If you value your sales team and solid leads iCapture is the tool for you. Review collected by and hosted on G2.com. What do you dislike about iCapture? I do not have any negative comments about iCapture. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? We are a non-profit and need our leads automated and in real time. iCapture solved many of our implementation and execution on leads isuues. Going from paper and excel spreadsheets to real time entry into Salesforce has improved our response time with potential clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dominic B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominic B.") DB Dominic B. B2B Marketing Manager Mid-Market (51-1000 emp.) 11/20/2023 "Great product, even better people" 4.5/5 What do you like best about iCapture? iCapture is hands down one of the easiest products to use. The product easily integrates into SFDC and we were able to connect the two over a single 20 minute call. We had some initial issues that were resolved instantly because the customer support team at iCapture is second to none. The product functionality is super simple and easy to use. We looked at other competitors and the products were too confusing and priced way higher. Review collected by and hosted on G2.com. What do you dislike about iCapture? The only downside is that it's slightly hard to get internal adoption. Our sales team is tricky and we need to prove concept in order to get better adoption. This is not something iCapture could help us. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Helping us get better access to the names and information from events we attend. Secondarily, iCapture has made it so much easier to upload items into SFDC. We had a major roadblock with how long it took us to build lists and upload them into SFDC and iCapture makes it instant. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tara T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara T.") TT Tara T. Marketing Operations Specialist Mid-Market (51-1000 emp.) 11/27/2023 "Effortless Product, Huge Impact" 5/5 What do you like best about iCapture? iCapture is extemely easy to use and setup. They provide great documentation for every scenario. My colleagues in events love using the product and find it easy to use. They have wonderful support staff that you can communicate at any given time. Review collected by and hosted on G2.com. What do you dislike about iCapture? I don't have any negatives to say about using the product. They really provide great customer service if something funky happens and their documentation covers many scenarios you might run into. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? iCapture has an easy setup for my campaign managers to use when setting up for an event. They are able to engage with leads at events, capture their information easily, and then send notes on those who should be fast tracked over to sales based on their qualified conversation. It makes it effortless to capture attendees information from the event and how best to followup with them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PK Preeti K. Enterprise (\> 1000 emp.) 1/4/2024 "Best Vendor I have worked with so far" 5/5 What do you like best about iCapture? I love how responsive the iCapture team is. The customer support is absolutely outstanding and I have always had fun working with them. The platform itself is very easy and intutive to use. The integration with Marketo was also very easy with just click of a button. I also like they take feedback from clients for new feature request and implement them as they come into their product development pipeline. Overall its a great company to work with. Review collected by and hosted on G2.com. What do you dislike about iCapture? There is not really anything I dont dislike about this compamy but just sometimes the features or buttons are not very intutive and needs some adjustments. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? The main thing that iCapture helped us resolve is automated the process of capturing leads from tradeshow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![George S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George S.") GS George S. Small-Business (50 or fewer emp.) 11/3/2023 "Great Lead Capture Software, even better Customer Support" 5/5 What do you like best about iCapture? The software capabilities are great, but what I really love about iCapture is the support that their entire team provides. Prompt, knowledgeable support that allows us trust that our expectations will be exceeded. Blanca, our rep, and all of the customer support teams are ready to help very quickly if anything isnt going as anticipated. Its easy to use and has a ton of great features to give informed information. Review collected by and hosted on G2.com. What do you dislike about iCapture? there isnt any aspect of the software or service that is to dislike, they have been great from the start. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? iCapture is a great system for capturing leads, the retrieval process is easy, and it allows us to contact leads in an automated manner while being able to rank quality of leads based on automated lead forms and badge scanning. The ease in which the platform is used ensures that nothing falls through the cracks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KA Kelly A. Enterprise (\> 1000 emp.) 12/1/2023 "A seamless way to capture leads!" 5/5 What do you like best about iCapture? I've been using iCapture for over a year and what I love most is that it saves us time. After a lead is captured it goes directly into our CRM. If business cards are scanned and not recognized, iCapture has a team on the backend that will identify and plug in the appropriate information. A reminder to download the leads is sent right after the conference. Also, the customer service at iCapture is above par - our rep, Blanca is extremely helpful and her timely response is so appreciated! Review collected by and hosted on G2.com. What do you dislike about iCapture? That you must rememeber to scan an employee badge at the start of the show in order to sync the API. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? It's providing an easy and seamless way to capture leads and transfer them into our CRM. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MD Michelle D. Enterprise (\> 1000 emp.) 2/19/2024 "Main Tool used for capturing at third part events" 4.5/5 What do you like best about iCapture? Simple to use, great support, Integrates well with marketing platform Review collected by and hosted on G2.com. What do you dislike about iCapture? Management of users when trying to maintain all the users, we need more reporting on the dates someone last captured a lead to clear out those that don't use the app, better way to remove icapture userse than one by one or having to log a ticket for it, managment of duplicate leads Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? To be able to capture leads easily at an event and integrate to our marketing platform which allows leads to flow to our CRM. Can easily integrate with other lead capture tools so we only need to use one tool to capture. Global coverage when help needed except for more complex requests. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite LO Linsey O. Marketing Automation Manager Enterprise (\> 1000 emp.) 11/30/2023 "Easy to Use, Exceptional Customer Service" 5/5 What do you like best about iCapture? I love that it syncs instantly to our database and has many facets to capture users, whether by badge scan, photo mode and manual entry. This then gives us the ability to action or nurture as needed without having to wait. We can be first to contact the customer right after an event. The admin experience and end user experience is very easy to use and comprehend. It is enjoyable to use and train to use. Also, the customer service is unmatched. iCapture has many contact points for service and the turn around time for an answer is very quick. I feel confident when sending an email that I will get a response very timely, beyond expectations. Review collected by and hosted on G2.com. What do you dislike about iCapture? Back Office website times out sooner than I prefer. If you are not active in it but still have it open, the back office site will log you out in what seems like 10 mins of no activity. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? Deters users from circulating or using offline spreadsheets of PII or sales from keeping business cards unshared/lost. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JK Joanne K. Mid-Market (51-1000 emp.) 3/23/2024 "Owner | Joanne Klee Marketing & Events" 5/5 What do you like best about iCapture? Ease of use, ease to train trade show teams.The fiels mapping to hubspot is easy! Review collected by and hosted on G2.com. What do you dislike about iCapture? make API integration easier. Work with the industry providers like cvent for api kits. Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? stream lining scans across a team of 20+ teams in sales and partners. This is instead of downloading the lead apps at each show or conference. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MC Ma. Cleta C. Digital Marketing Lead Mechanical or Industrial Engineering Enterprise (\> 1000 emp.) 2/1/2024 "Seamless creation of events questionnaires" 4.5/5 What do you like best about iCapture? iCapture is an efficient tool for first-party data lead generation. It's been years since we have been using iCapture in our tradeshows. Your helpful tech support team is always available to assist us with any issues with integration to our CRM, template build/edits, and any inquiries we throw them. Review collected by and hosted on G2.com. What do you dislike about iCapture? Folders - to organize events questionnaires Review collected by and hosted on G2.com. What problems is iCapture solving and how is that benefiting you? It's the ease of lead capturing. Our company has been utilizing iCapture for many years now Review collected by and hosted on G2.com. 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