---
title: IBM Maximo IT Reviews
meta_title: 'IBM Maximo IT Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 17 reviews by the users' company size, role or industry to
  find out how IBM Maximo IT works for a business like yours.
aggregate_rating:
  rating_value: 4.2
  review_count: 17
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# IBM Maximo IT Reviews
**Vendor:** IBM  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 17
## About IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems. Rapid improvement to these end-to-end systems while minimizing service disruptions is at the very heart of business competitiveness, and the Control Desk solution. Enterprise Service Management (ESM) is the practice of applying IT practices to enterprise Line of Business (LOB) services to improve their performance, efficiency, and ability to change without disruptions. ESM establishes common processes, roles, terminology, and practices to holistically manage the physical and digital worlds, while Control Desk enables the business to deliver ESM. IBM Maximo IT capabilities (coupled with the Maximo Application Suite), enables unified ESM for improved support of IT/OT convergence (HW, SW, device tracking and firmware). Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change across the enterprise. Reduce help desk calls The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff. Improve first call resolutions IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information. Reduce outages Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure.





## IBM Maximo IT Discussions
  - [What is IBM Control Desk used for?](https://www.g2.com/discussions/what-is-ibm-control-desk-used-for)

- [View IBM Maximo IT pricing details and edition comparison](https://www.g2.com/products/ibm-maximo-it/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A50%3A54+-0500&secure%5Bsession_id%5D=6a1231d9-4994-4046-aac5-043d1a31816e&secure%5Btoken%5D=396b641d6ca243a86d2226da2485700d79cbda144fb34ad0749f037af394f852&format=llm_user)
## IBM Maximo IT Integrations
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Oracle Siebel](https://www.g2.com/products/oracle-siebel/reviews)
  - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)

## IBM Maximo IT Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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