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iHotelier Reviews & Product Details

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iHotelier Reviews (12)

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Verified User in Hospitality

Small-Business (50 or fewer emp.)

11/16/2021

"Excellent program to use for tracking and planning ahead!"

4/5

What do you like best about iHotelier?

I like that there are multiple options to view for weeks/ months ahead for businesses traveling in the area and staying at competitor hotels. I also like that they supply graphs and contact information. Review collected by and hosted on G2.com.

What do you dislike about iHotelier?

One thing that's difficult is that there isn't an online tutorial. One has to click and click and do trial and error to find what you are looking for and certain information. Review collected by and hosted on G2.com.

Recommendations to others considering iHotelier:

Travel Click is a valuable tool in the hotel industry, but the information is vague. It would help if you dug deep into finding who your competition is and how you can contact businesses traveling to another hotel. Looking at all the information provided is a valuable tool. It is interesting to see the local competition and where the ADR can be improved on the property. However, the new interface was very user-friendly and helped my company gain a much-needed competitive edge. Review collected by and hosted on G2.com.

What problems is iHotelier solving and how is that benefiting you?

We are looking to see what companies are coming to our area and seeing who might be staying where. It's good to use for tracking and how we might be able to get a hold of that company and see if we can get them as our client next time. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

6/10/2019

"So much information at your fingertips! "

5/5

What do you like best about iHotelier?

Seeing the trends YOY, being able to see comp set occupancy, being able to see where my hotel is at in ADR and Occupancy YOY to both the comp set and ourselves. Hotelligence is incredible, a great way to watch accounts to manager our BT share and to see where we can steal share from the comp set. Pace reports by segment by day of week, month, year. Review collected by and hosted on G2.com.

What do you dislike about iHotelier?

There really isn't anything to dislike about this program. It has a ton of information and can be hard to learn what is best to look at in the program, but they offer teachings. Review collected by and hosted on G2.com.

Recommendations to others considering iHotelier:

Great product, Traveclick is worth the cost Review collected by and hosted on G2.com.

What problems is iHotelier solving and how is that benefiting you?

No problems. Benefits-watching rates to remain competitive, learning where our opportunities are to push rate based on comp set occupancy, learning where we can focus our BT market. Review collected by and hosted on G2.com.

Gabby W.

Reservations Sales Agent

Mid-Market (51-1000 emp.)

11/13/2019

"Travelclick "

4/5

What do you like best about iHotelier?

Travelclick is extremely user friendly. Very easy to use, tabs are clearly labled. Most of all love that Group booking links generate themselves, and properly match with our inventory. Review collected by and hosted on G2.com.

What do you dislike about iHotelier?

The only issue I can find with Travel click is that you can only save changes to reservations or group links under and administrative accounts. Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

6/22/2019

"A hotel hospitality property management that needs improvement"

2.5/5

What do you like best about iHotelier?

iHotelier starts out as a great all in one capable system that manages everything from one's check in time to what a guest can order in their room at whatever certain hour, but the management system should work to improve on bugs it has and general gimmicks that make using the system more of an inconvenience than something of a help. Review collected by and hosted on G2.com.

What do you dislike about iHotelier?

First, $300 a month is a lot, for any thing, let alone a system that supposedly says it can do almost everything and then freeze or worse, have a bug that refuses to let you even touch the thing and leave both you and the customer stranded waiting for a reboot. It has to work on bugs as well as general gimmicks it does, like just not moving on from the first home screen to the next despite clicking on it several times forcing the computer to first freeze and then have to reboot it. Review collected by and hosted on G2.com.

Recommendations to others considering iHotelier:

Think about whether you really need some kind of software to conduct your business. There's nothing wrong with ihotelier, but it could definitely use some improvements. Review collected by and hosted on G2.com.

What problems is iHotelier solving and how is that benefiting you?

Honestly questioning if it's solving any new problems or adding to ones. It depends-- if you are a small business, iHotelier might not be the software for you because you can easily write things down on docs or even on paper if need be. I understand it is useful for larger schemes but a small inn might not find the steep monthly price worth the headaches one can get. Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

10/16/2019

"Not much recommended"

2.5/5

What do you like best about iHotelier?

It's easy to use this app, but this is difficult to find out it. Review collected by and hosted on G2.com.

What do you dislike about iHotelier?

The difficult to find some funciona and there are a little providers in app. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

6/20/2019

"Ihotelier for booking engine hotels"

3/5

What do you like best about iHotelier?

Ease of use, and was able to do pretty much whatever we needed to on our own without support Review collected by and hosted on G2.com.

What do you dislike about iHotelier?

Was missing certain advanced features we found with other programs, seemed a little behind Review collected by and hosted on G2.com.

Verified User in Hospitality

Enterprise (> 1000 emp.)

11/29/2017

"Great for User Experience, Challenging Back End"

3.5/5

What do you like best about iHotelier?

I love the user interface for our guests. Review collected by and hosted on G2.com.

What do you dislike about iHotelier?

The interface for the company back end. Finding settings and using the back end is a bit wonky and confusing. It can be challenging to find simple things you need to change. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

1/28/2018

"Great solution, good customer service "

4.5/5

What do you like best about iHotelier?

Easy to use, user friendly reporting and great customer service Review collected by and hosted on G2.com.

What do you dislike about iHotelier?

Depending on the department , it can take a long time for delivery when IT and development needs to get involved Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

11/15/2017

"Difficult to use if not tech-savvy"

3/5

What do you like best about iHotelier?

I like the display of the property’s amenities and the option to add as much information or as little information as desired to the room type descriptions. Review collected by and hosted on G2.com.

What do you dislike about iHotelier?

There are a lot of glitches with the interface and matching up with our in-house system (Opera), which has caused problems with overbooking multiple times. Those situations have resulted in us having to walk to guests to over properties. Review collected by and hosted on G2.com.