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HostPapa Reviews & Product Details

HostPapa is a Canadian-based privately owned web hosting company that provides shared, reseller, and virtual private server hosting. It operates in the United States, United Kingdom, Australia, Germany, New Zealand, Mexico, Singapore, India, Hong Kong, European Union, France, Ireland, Belgium and Spain.

Seller

HostPapa

Discussions

HostPapa Community

Languages Supported

English, French, Spanish

Product Description

HostPapa provides shared and VPS hosting packages for small business users.

Overview by

Mike Brown (Business Development)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

14 months

View More Pricing Information

Top-Rated Alternatives

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HostPapa Media

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Cristhian R.

IT Analist

Small-Business (50 or fewer emp.)

11/12/2024

"Easy implementation and configuration"

5/5

What do you like best about HostPapa?

The detailed steps to follow for each configuration. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

When using emails, temporary passwords do not exist. Review collected by and hosted on G2.com.

Danny F.

Owner/Music Industry & Marketing Consultant

Music

Small-Business (50 or fewer emp.)

2/21/2024

"Easy to Navigate with the best Support Team"

5/5

What do you like best about HostPapa?

HostPapa is easy to use, navigate and work with. It's site is intuitive and it is amazing how much support is available when needed compared to other hosting options. I find I'm using their features more regularly than with my previous hosting portao. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

I was overwhelmed the first time I used it. I wasn't expecting the number of features that were available. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

Our previous hosting option disappeared and we lost access to everything. Before even signing up with Hostpapa their support team was extremely helping to track down our domains and our clients domains, helping us to re-claim them and transfer them onto their server. They went above and beyond, explained what they were doing along the way and ensure I had a good understanding as well. Review collected by and hosted on G2.com.

Noé M.

Software Engineer

Small-Business (50 or fewer emp.)

11/6/2023

"HostPapa review"

4/5

What do you like best about HostPapa?

Easy to setup, easy to pay, effective support when needed. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

The periodic charges for CPanel usage are not clear on checkout. Review collected by and hosted on G2.com.

Craig B.

Designer

Small-Business (50 or fewer emp.)

2/10/2022

"100% Certified Green Renewable Hosting Provider"

4/5

What do you like best about HostPapa?

Easy to use, fast support, affordable, and 100% Powered by Certified Green Renewable Energy Sources. I like their Domain Name registration the best, as it's easy to use and affordable. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

It's not really fair for me to comment what I don't like, as I migrated away from their hosting many years ago. It may well have gotten better since then. For me there was speed and downtime issues. I bet that problem has been solved. I still use their domain name registration, and have never had problems with that. Review collected by and hosted on G2.com.

Katrina B.

Training and Workshop Facilitator

Sports

Small-Business (50 or fewer emp.)

2/16/2022

"Lunarpages webhosting and support has gone down considerably and I would not recommend them."

1/5

What do you like best about HostPapa?

They had a decent Control Panel, but that's it. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

The lack of service, lack of support, and even to the point that their support personnel try to tell you the issue you're having is with YOU, not them. The issue was definitely with Lunarpages and their servers, but they refused to investigate, until I finally decided to move my websites to a new host. Then they all of a sudden discovered the problem, and admitted it was their issue, not mine or anything I had done. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

While their Control Panel was decent, and they used to be a great company, their support services has gone down to nil. Terrible service, blaming customers for issues they've caused, and you'll waste months trying to find out what you're doing wrong...only to discover it's them, NOT you! I suggest you find a new webhost, if you start having issues. Don't bother wasting your time. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

None - they're terrible. I spent MONTHS working on an issue, to no avail, and was told repeatedly by their support department that I was the problem, when I wasn't; very upsetting. Review collected by and hosted on G2.com.

Rohan .

Sustainability Data Extraction And Analysis

Small-Business (50 or fewer emp.)

11/5/2021

"One of the Best Hosting for Medium & Small Business"

4/5

What do you like best about HostPapa?

One of the best thing i like HostPapa 24/7 support because, in the early days of hosting my first website, they helped me a lot.

HostPapa Hosting Plans are very affordable for new and existing small business Owners & Users.

Hosting the PapaCare+ feature is a different matter because one of the experts will personally come for help.

Hostpapa VPS Hosting Plans is too high in the comparison of features they provide. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

This is the worst thing about Hostpapa is that they didn't provide an SSL certificate that's why I have paid $14.95 extra for that, another thing they charge extra money for "Protection Power Website Security" & "Automated Website Backup" in their "WP Business" & "WP Starter" Plans Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

Decrease their Price of VPS Hosting &, please Provide Free SSL & Backup in your Every Plan. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

In the early days, I used Hostpapa "WordPress Hosting," but the high amount of Live Traffic websites Goes down much time. I shifted my Website to Hostpapa "VPS Hosting," after that, everything was usually working even I got much better Speed than "WordPress Hosting." Review collected by and hosted on G2.com.

Verified User in Law Practice

Small-Business (50 or fewer emp.)

12/28/2021

"reasonable service, but the salesperson tries to upsell aggressively"

2/5

What do you like best about HostPapa?

Good service, with a very accessible support team. Super easy to speak to a human. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

The sales team tries to sell expensive plans very aggressively. They offer plans worth 100$ for new WordPress websites! Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/16/2020

"Terrible Service"

0/5

What do you like best about HostPapa?

There is really nothing to like about this company. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Very poor customer service. Chat feature was very slow and could not answer questions. they told me to call customer service so I called. They didn't answer. I left a message and they didn't call me back. Review collected by and hosted on G2.com.

Verified User in Media Production

Small-Business (50 or fewer emp.)

5/10/2018

"Great service"

3.5/5

What do you like best about HostPapa?

Overall Lunar pages provides good quality and little downtime Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Occasional issues with email blacklisting which gets a quick response from technical support Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

edit

Thank you!

Lucas O.

program developer

Enterprise (> 1000 emp.)

7/29/2019

"Great reliability, long-term business stability"

4/5

What do you like best about HostPapa?

Great customer support that is easy to reach and explains things or fixes things for you. I just received fantastic technical support from Lunarpages. It's good most of the time. I'm not a techie or a geek, the people at Lunarpages are very helpful whenever I have a question. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

I can't think of anything, I am very happy with them. Nothing we have found so far - the toolkit is robust, the communications are appropriate and not too frequent, etc. When things go wrong, it takes forever to fix them and they don't seem to care. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

Your dedicated solutions are great, and whether it's a Windows or Linux-based solution, they have the speed and support for everyone. Your dedicated solutions are great, and whether it's a Windows or Linux-based solution, they have the speed and support for everyone. This is a solid host that has great customer support. When my web guy moved me to another cheaper host, I found them lacking in service. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

Problems Managing my web hosting and they do a good job. I use later pages for web hosting and email and I really appreciate having everything in one place. Practically now issues Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

edit

Thank you Lucas!