HostPapa Reviews & Product Details

HostPapa is a Canadian-based privately owned web hosting company that provides shared, reseller, and virtual private server hosting. It operates in the United States, United Kingdom, Australia, Germany, New Zealand, Mexico, Singapore, India, Hong Kong, European Union, France, Ireland, Belgium and Spain.

Seller

HostPapa

Discussions

HostPapa Community

Languages Supported

German, English, French, Spanish

Solution Type

All-in-One

Overview by

Mike Brown (Business Development)

Pricing

Pricing provided by HostPapa.

Web Hosting Plans

$2.95

Flat Rate Per Month

VPS Hosting plans

$5.95

Flat Rate Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 145 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

HostPapa Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is HostPapa, and what problem is it built to solve?

HostPapa is a Canadian-based web hosting company offering shared, reseller, and VPS hosting. It addresses small and medium-sized businesses’ needs for web hosting and related services such as domain registration, website building, and email hosting, with a stated focus on renewable-energy-powered hosting.

What languages does HostPapa support?

HostPapa supports 3 languages: English, French, and Spanish.

What company sizes and industries is HostPapa the best fit for?

HostPapa is best represented among small businesses, with reviewer businesses spanning several industries. The strongest clusters are:

Company size: Small businesses with 50 or fewer employees.
Industries: Technology and creative fields, including software, information technology, design, and marketing.

How long does it take to implement HostPapa across a team?

HostPapa can be quick to get live: under a day is the most common reported timeframe, with under a month also represented. Longer setup timelines appear less often.

What customer support options does HostPapa provide, and how do users find the overall support experience?

Support is available through phone, chat, email/help desk, and self-service resources, with 24/7 live-representative support listed. The experience is often described as helpful and knowledgeable, with support staff guiding users through fixes; some users also encounter waits or slower resolution, and experiences with support hours can vary.

What is the experience like for teams switching to HostPapa from another tool?

Switches to HostPapa have been motivated by a desire for better support, stronger reliability, lower costs, or more hosting options. Users describe migrations ranging from straightforward setups and hands-on help to transitions involving outages or other disruption, so the move may require planning around the complexity of the sites being transferred.

Is HostPapa considered safe and secure for handling data?

Security experiences are mixed. Users describe getting help with malware or hacking issues, including guidance on prevention and restoring sites, while others raise concerns about server security, password handling, and the need for more security controls.

G2 reviews are authentic and verified.

Here's how.

Cristhian R.

IT Analist

Small-Business (50 or fewer emp.)

11/12/2024

"Easy implementation and configuration"

5/5

What do you like best about HostPapa?

The detailed steps to follow for each configuration. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

When using emails, temporary passwords do not exist. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: OrganicAI Translated

Danny F.

Owner/Music Industry & Marketing Consultant

Music

Small-Business (50 or fewer emp.)

Updated 2/24/2025

Originally submitted 2/21/2024

"Easy to Navigate with the best Support Team"

5/5

What do you like best about HostPapa?

HostPapa is easy to use, navigate and work with. It's site is intuitive and it is amazing how much support is available when needed compared to other hosting options. I find I'm using their features more regularly than with my previous hosting portao. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

I was overwhelmed the first time I used it. I wasn't expecting the number of features that were available. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

Our previous hosting option disappeared and we lost access to everything. Before even signing up with Hostpapa their support team was extremely helping to track down our domains and our clients domains, helping us to re-claim them and transfer them onto their server. They went above and beyond, explained what they were doing along the way and ensure I had a good understanding as well. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic Review from User Profile

Noé M.

Software Engineer

Small-Business (50 or fewer emp.)

11/6/2023

"HostPapa review"

4/5

What do you like best about HostPapa?

Easy to setup, easy to pay, effective support when needed. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

The periodic charges for CPanel usage are not clear on checkout. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Craig B.

Designer

Small-Business (50 or fewer emp.)

2/10/2022

"100% Certified Green Renewable Hosting Provider"

4/5

What do you like best about HostPapa?

Easy to use, fast support, affordable, and 100% Powered by Certified Green Renewable Energy Sources. I like their Domain Name registration the best, as it's easy to use and affordable. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

It's not really fair for me to comment what I don't like, as I migrated away from their hosting many years ago. It may well have gotten better since then. For me there was speed and downtime issues. I bet that problem has been solved. I still use their domain name registration, and have never had problems with that. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Katrina B.

Training and Workshop Facilitator

Sports

Small-Business (50 or fewer emp.)

2/16/2022

"Lunarpages webhosting and support has gone down considerably and I would not recommend them."

1/5

What do you like best about HostPapa?

They had a decent Control Panel, but that's it. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

The lack of service, lack of support, and even to the point that their support personnel try to tell you the issue you're having is with YOU, not them. The issue was definitely with Lunarpages and their servers, but they refused to investigate, until I finally decided to move my websites to a new host. Then they all of a sudden discovered the problem, and admitted it was their issue, not mine or anything I had done. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

While their Control Panel was decent, and they used to be a great company, their support services has gone down to nil. Terrible service, blaming customers for issues they've caused, and you'll waste months trying to find out what you're doing wrong...only to discover it's them, NOT you! I suggest you find a new webhost, if you start having issues. Don't bother wasting your time. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

None - they're terrible. I spent MONTHS working on an issue, to no avail, and was told repeatedly by their support department that I was the problem, when I wasn't; very upsetting. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Rohan .

Sustainability Data Extraction And Analysis

Small-Business (50 or fewer emp.)

11/5/2021

"One of the Best Hosting for Medium & Small Business"

4/5

What do you like best about HostPapa?

One of the best things I like about HostPapa is their 24/7 support because, in the early days of hosting my first website, they helped me a lot. HostPapa Hosting Plans are very affordable for new and existing small business owners & users. Hosting the PapaCare+ feature is a different matter because one of the experts will personally come for help. HostPapa VPS Hosting Plans are too high in comparison to the features they provide. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

The worst thing about HostPapa is that they didn't provide an SSL certificate, which is why I had to pay an extra $14.95 for it. Another issue is that they charge extra for "Protection Power Website Security" & "Automated Website Backup" in their "WP Business" & "WP Starter" Plans. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

Decrease the price of VPS Hosting and please provide free SSL & Backup in every plan. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

In the early days, I used HostPapa "WordPress Hosting," but the high amount of live traffic caused the websites to go down frequently. I shifted my website to HostPapa "VPS Hosting," and after that, everything worked normally, and I even got much better speed than with "WordPress Hosting." Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Law Practice

Small-Business (50 or fewer emp.)

12/28/2021

"reasonable service, but the salesperson tries to upsell aggressively"

2/5

What do you like best about HostPapa?

Good service, with a very accessible support team. Super easy to speak to a human. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

The sales team tries to sell expensive plans very aggressively. They offer plans worth 100$ for new WordPress websites! Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/16/2020

"Terrible Service"

0/5

What do you like best about HostPapa?

There is really nothing to like about this company. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Very poor customer service. Chat feature was very slow and could not answer questions. they told me to call customer service so I called. They didn't answer. I left a message and they didn't call me back. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Verified User in Media Production

Small-Business (50 or fewer emp.)

Updated 7/24/2020

Originally submitted 5/10/2018

"Great service"

3.5/5

What do you like best about HostPapa?

Overall Lunar pages provides good quality and little downtime Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Occasional issues with email blacklisting which gets a quick response from technical support Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

Thank you!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Lucas O.

program developer

Enterprise (> 1000 emp.)

7/29/2019

"Great reliability, long-term business stability"

4/5

What do you like best about HostPapa?

Great customer support that is easy to reach and explains things or fixes things for you. I just received fantastic technical support from Lunarpages. It's good most of the time. I'm not a techie or a geek, the people at Lunarpages are very helpful whenever I have a question. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

I can't think of anything, I am very happy with them. Nothing we have found so far - the toolkit is robust, the communications are appropriate and not too frequent, etc. When things go wrong, it takes forever to fix them and they don't seem to care. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

Your dedicated solutions are great, and whether it's a Windows or Linux-based solution, they have the speed and support for everyone. Your dedicated solutions are great, and whether it's a Windows or Linux-based solution, they have the speed and support for everyone. This is a solid host that has great customer support. When my web guy moved me to another cheaper host, I found them lacking in service. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

Problems Managing my web hosting and they do a good job. I use later pages for web hosting and email and I really appreciate having everything in one place. Practically now issues Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

Thank you Lucas!

Validated ReviewerIncentivizedSource: G2 inviteAI Translated