HopToDesk is an outstanding piece of software. After TeamViewer deactivated our perpetual license, we started looking for a new remote support solution. We tested everything we could find, but every alternative came with at least one significant drawback.
We eventually came across HopToDesk through a slightly older YouTube video (https://www.youtube.com/watch?v=oX1LTrtfh64).
Even with its extensive range of features, the software is remarkably easy to use and delivers excellent performance. The most important features for us are fully automated video recording of all sessions, exporting session durations, and the ability to create branded modules for our customers.
We also need to connect to computers where other team members are already working, or where another user may be connected via RDP, and HopToDesk handles all of this without any issues.
The ability to draw directly on the screen and take screenshots adds extra functionality that is genuinely useful in day-to-day support.
Reliable, easy-to-reach support is just as important to us. At the beginning, we submitted several minor suggestions for improvement, and the support team implemented every one of them within 24 hours.
For us, HopToDesk is an excellent product with first-class support. On top of that, it is an open-source solution that is also partly available free of charge.
Michael Haak
X-ERP Partner Support Manager
Heiligenhaus, Germany Review collected by and hosted on G2.com.
For us, HopToDesk is the perfect remote software. We’ve been waiting a long time for something like this, and it finally delivers what we needed. Review collected by and hosted on G2.com.