
The platform is easy to use and once you get the hang of it, quite enjoyable too. We've had a number of other account managers that have struggled to connect with our business and culture which has affected the embedding process and therefore the success. Charles' attentive, expert approach (even though he's not been doing it for long) immediately got high levels of engagement from EVERYONE (including those that were adverse to the idea of being on video). He has been very consistent in his approach, very knowledgeable of the platform, responsive (more responsive than anyone I've dealt with.. ever!) and super helpful. Review collected by and hosted on G2.com.
It can take a little time to trim videos and reload. Downloading and uploading videos can take time too ( I imagine this is internet/band-width related too). It's challenging to figure out how best to utilise the tool company-wide. Everyone is different and so rather than over-encouraging everyone to fulfil the same tasks, one on one strategies are definitely needed. It's not a "one size fits all" platform but it's not necessarily a bad thing. Reporting - there are areas in the background you can see analytics on: Campaigns, Candidate Questions, etc. Just Hintros and Hinterviews. Review collected by and hosted on G2.com.
