HGEM Pricing Overview

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HGEM Pricing Key Insights

Last updated on Apr 09, 2026

HGEM offers 3 pricing editions, starting from £35 to £39. HGEM pricing tiers are designed to support different usage levels and team sizes. Compare the HGEM pricing table below to figure out the best fit for your needs. Some plans may require you to contact HGEM for custom pricing.

Mystery Guest Audits — £35 / 1 audit
Review Management — £35 / 1 venue/month Per Month
Guest Feedback — £39 / 1 venue/month Per Month

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Mystery Guest Audits
Starting at £35.00
1 audit

Find out what is actually happening in your venues before guests tell you online. HGEM's managed mystery audit programme sends trained assessors to evaluate the full guest journey against your brand standards. Every audit returns a detailed, scored report covering service, food, drink, cleanliness, and compliance. The Hub turns audit data into venue-level action plans so managers know exactly what to fix.

Review Management
Starting at £35.00
1 venue/month Per Month

Take control of what guests see about your venues online. HGEM aggregates reviews from Google, TripAdvisor, and 10+ platforms into a single view, alerts managers to new reviews in real time, and uses AI to draft on-brand responses. Halo analyses review sentiment across your estate to surface recurring issues by venue, daypart, or theme. Operators see exactly where reputation risk is building and can respond before it spreads.

Guest Feedback
Starting at £39.00
1 venue/month Per Month

Capture what guests actually think while the experience is still fresh. HGEM collects feedback via QR codes, email, and SMS, then uses AI to identify root causes across venues, dayparts, and menu items. Dish and product ratings pinpoint exactly what is working and what is not. Closed-loop follow-up triggers automatic guest recovery workflows so managers can act before a bad experience becomes a bad review.

Top-Rated Alternatives

Birdeye
Birdeye
4.7/5(4,264)
Reputation
Reputation
4.5/5(2,469)
SurveySparrow
SurveySparrow
4.4/5(2,065)

HGEM Alternatives Pricing

The following is a quick overview of editions offered by other Experience Management Software

Product Price Features
Birdeye
Birdeye
Starter
 Contact Us
Improve reputation and rank at the top of local search.
  • https://birdeye.com/pricing/
  • Reviews AI
  • Listings AI
  • Messaging AI
SurveySparrow
SurveySparrow
Basic
 $19.00
Essential features for individuals to get started in one pack.
  • 2,500 Responses
  • Accept payments
  • Display logic & Skip logic
  • Personalize with custom variables
  • Share via Embed & QR code
Totango
Totango
Enterprise
 Contact UsPer Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
  • 10 users (Practitioner seats)
  • 2,000 customer accounts
  • 5 teams
  • 10,000 emails per month
  • Multi-dimensional health

Various alternatives pricing & plans

Pricing information for the above various HGEM alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.
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