# HELPAR Reviews **Vendor:** ViewAR **Category:** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 12 ## About HELPAR Provide remote assistance empowered with augmented reality: HELPAR is an efficient collaborative solution for remote guidance, which combines video streaming and AR technology. This superimposes the user’s camera image with computer-generated visuals to enable interactions and AR markings. ## HELPAR Reviews ### 1. HelpAR is a lifesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Amy M. | Senior Managing Health Scientist, Environmental Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about HELPAR?** This platform is remarkable. It provides excellent user-friendly experience to both desktop and Android/IOS users. This makes HELPAR excellent choice for both mobile and desktop users looking to get instant assistance and support. **What do you dislike about HELPAR?** I have faced difficulties and delays in resolution of my concers couple of times. The average response time from the support team should be 2 to 3 hours maximum. **What problems is HELPAR solving and how is that benefiting you?** HELPAR is helping us in issue resolution by providing us convenient and real time interactions. We are able to get our queries answered with fast video support. ### 2. HelpAR by ViewAR: A Versatile Augmented Reality Solution for Improved Customer Service **Rating:** 3.5/5.0 stars **Reviewed by:** Pranjal G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about HELPAR?** Users can access AR support by simply scanning a QR code after the app has been loaded. The AR interface is simple to use and offers users advice and step-by-step instructions. The adaptability of HelpAR is another fantastic quality. It can be applied in a range of places, including manufacturing plants and retail outlets. Each user can have a unique and specialized experience thanks to the app's customizability to suit the particular requirements of each business. **What do you dislike about HELPAR?** HelpAR requires users to download and install an app on their mobile device, which could be a downside. While this may not be a significant issue for many users, some may be hesitant to download yet another app on their device, especially if they only need to use it once or infrequently. Another potential limitation is that the effectiveness of the AR assistance may depend on the quality of the user's device camera and internet connection. In some cases, this could result in a suboptimal user experience. **What problems is HELPAR solving and how is that benefiting you?** High-quality 3D models and animations make the AR experience of a very high calibre. The application is quick and responsive, making it simple to use even in hectic situations. We are using this to generate 3d models ### 3. Helpar Review: Streamlining Customer Support with AI-powered Chatbot and Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Asobo G. | Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about HELPAR?** Helpar is an excellent customer service software that stands out for its intuitive interface, AI-powered chatbot, and third-party app integration. With Helpar, businesses can streamline their customer support operations, reduce response times, and enhance customer satisfaction. Compared to its competitors, Helpar offers a more comprehensive set of features, including ticket management, team collaboration, and reporting. Its AI-powered chatbot is also a standout feature, allowing businesses to handle basic queries and free up support teams to focus on more complex issues. Overall, Helpar is a top choice for businesses looking to enhance their customer support operations. **What do you dislike about HELPAR?** One downside of Helpar is that its pricing model can be relatively expensive for smaller businesses. Additionally, some users have reported issues with third-party app integration. **What problems is HELPAR solving and how is that benefiting you?** Helpar can help you solve several problems when using AR collaboration tools. Firstly, it can help you manage customer support inquiries more efficiently by providing a platform for handling queries through chat, email, and social media messaging. This can help you reduce response times and enhance customer satisfaction. Secondly, Helpar can help you collaborate with your team more effectively by providing tools for managing support tickets and collaborating on customer inquiries. This can help you streamline your support operations and improve communication between team members. Finally, Helpar's AI-powered chatbot can handle basic customer queries, freeing up your team to focus on more complex issues related to AR collaboration tools. This can help you improve productivity and efficiency in your support operations, ultimately benefiting you by enhancing customer satisfaction and improving your business's overall performance. ### 4. Helpar Review by Neeraj **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj K. | Senior Network Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2023 **What do you like best about HELPAR?** This mobile is very useful that based on AI chatbot and they are heplping us to solve the basic queries in very easy manner also we can setup the calls with teams for complex issue resolution **What do you dislike about HELPAR?** According to me, we have to purchase the whole package. we can't individual services so this is the drawback that can be considerable **What problems is HELPAR solving and how is that benefiting you?** It is helping me to solve basic customer request because chatbot handles these request by own, it is helping to provide timely response to customer and my overall perfomrance is growing ### 5. Great opportunity HELPAR. **Rating:** 4.5/5.0 stars **Reviewed by:** Deepak S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about HELPAR?** HELPAR is an efficient collrative solution for remote like viedo streaming and are technologies, user will be camera images with compouter generated visuals to enable easilys. **What do you dislike about HELPAR?** Many types of the resolve issue faster with live auido and viedo streaming through remote easily mobile and deskotop easily manage, has been provided no any single issue will be show great platform. **What problems is HELPAR solving and how is that benefiting you?** Thats great option platform to the improve facility management with innovative technologies easily mange 2d, 3d viedo streaming easily mange help the platform HELPAR. ### 6. Get Things Done with Helpar : the Task Management App" **Rating:** 5.0/5.0 stars **Reviewed by:** Sai A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2023 **What do you like best about HELPAR?** This app helps users set specific goals and track their progress towards achieving them, which boosts focus and motivation. **What do you dislike about HELPAR?** Helpar currently does not have the option to set up recurring tasks, which can be a drawback for users who need to complete specific tasks regularly. **What problems is HELPAR solving and how is that benefiting you?** Helpar's time tracking and deadline features are very helpful to me in managing my time and ensuring that tasks are completed on time. ### 7. HELPAR Technology Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about HELPAR?** HELPAR technology offers support using Augmented Reality for remote teamwork and cooperation. merging AR with streaming. It is available for all devices that are AR capable, such as mobile devices, AR glasses or smart glasses. **What do you dislike about HELPAR?** We wanted to set up HELPAR for construction and engineering using all the features including object tracking, time rewind, 3D mode etc. It was extremely difficult to get an accurate quote for the same and the set up was also complicated. **What problems is HELPAR solving and how is that benefiting you?** Using HELPAR, We could start a live transmission from anywhere using our smartglasses. In a long run, this really helped in facility management for our organization and proved to save plenty of time. ### 8. Best Experience in Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about HELPAR?** I like that HELPAR technology enables remote guidance and collaboration. **What do you dislike about HELPAR?** The cost of implementing HELPAR technology can be high, especially for small businesses. **What problems is HELPAR solving and how is that benefiting you?** HELPAR technology could help to improve education by providing students with access to experts and resources that they would not otherwise have ### 9. confusing **Rating:** 4.0/5.0 stars **Reviewed by:** Huabo C. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about HELPAR?** easy to use, no coding experience needed, full package and service by company **What do you dislike about HELPAR?** confusing to setup, comes in a package, can't purchase individually **What problems is HELPAR solving and how is that benefiting you?** Service at customer's premises, no need to travel there, easy troubleshooting ### 10. The best experience with View AR, Help AR is the best tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin B. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about HELPAR?** The best application for 3d models, remote assistance, audio, and video streaming. management facilities **What do you dislike about HELPAR?** Improper functionalities, challenging to add plugins. It shall be user-friendly. **What problems is HELPAR solving and how is that benefiting you?** It is solving real-world problems and facility management. Capture and unravel the reasons by getting instant results. ### 11. HELPAR **Rating:** 5.0/5.0 stars **Reviewed by:** Jayasurya A. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about HELPAR?** HELPAR is a good collaborative solution for remote guidance. I like the video streaming and AR technology used. **What do you dislike about HELPAR?** Nothing about HELPAR. they are amazing for the products **What problems is HELPAR solving and how is that benefiting you?** They are becoming a leader in this AR technology. I liked using it. ### 12. Video streaming and AR technology **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2023 **What do you like best about HELPAR?** easy to navigate and easy access of video streaming platform **What do you dislike about HELPAR?** sometimes it's difficult as the video and audio streaming **What problems is HELPAR solving and how is that benefiting you?** amazing video and audio platform easy to use and navigate for everyone - [View HELPAR pricing details and edition comparison](https://www.g2.com/products/helpar/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A31%3A47+-0500&secure%5Bsession_id%5D=a8e692a8-c1e0-4adf-98e0-45df4bcb322f&secure%5Btoken%5D=27597cf22780a7bb7d6e59bd2aa13d8022d6e31fa228d61ed891c72c3b149186&format=llm_user) ## HELPAR Features **Remote Support** - Video chat - Live text chat - Ticket submitting **Hardware Integration** - Mobile phones - AR glasses - Tablets **Content** - Guided content - Content management - AR annotations ## Top HELPAR Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,785 reviews) - [Streem](https://www.g2.com/products/streem/reviews) - 4.6/5.0 (69 reviews) - [Help Lightning](https://www.g2.com/products/help-lightning/reviews) - 4.8/5.0 (62 reviews)