Many options can do lots of stuff and that seems like enough words. Review collected by and hosted on G2.com.
Too many options lots of stuff and that seems like enough words. Review collected by and hosted on G2.com.
Hawksearch provides functionality we need at a fair price, with tools developed both in mind of developers who will implement and business users that will administer them. They never stop in evolving their tools nor listening to customers to add to their roadmap. Working with them is a positive experience and one in which I feel like we have a true partner as oppose to just another technology vendor. Review collected by and hosted on G2.com.
Documentation for development, for more nuanced usage can sometimes be a bit lacking. That said, if you reach out to the team, they will help you understand or provide additional information. Review collected by and hosted on G2.com.
Thank you for taking the time to provide thoughtful feedback. We certainly strive to be work with every client as if it is our own site. As for documentation on more nuanced usage, we have an increased focus on this going into Q1, including adding crowd sourced learnings and more readily self help assessible tools directly in the UI. But without a doubt, don't hesitate to phone us any time.
We are looking forward to using Hawksearch to power our search and guided navigation in a way not possible with our current search solution. The ability for our non-technical team to influence the results on landing pages and search results is truly compelling. The team at Hawksearch is committed to making sure that E-retailers have the tools they need to stay nimble. Review collected by and hosted on G2.com.
While working in the dev environment there have been some hiccups, but the Hawksearch team is always quick to respond and resolve. True professionals. Review collected by and hosted on G2.com.
Thank you for taking the time to provide a review and we are excited to work with you on a new chapter in search for your organization. We definitely support the recommendation to stay up to date on the latest functionality and we continue to create a product that provides significant customizability while protecting the upgrade path, especially with the latest releases moving forward. But working with us through any upgrade is advisable. Thank you again for choosing Hawksearch.
I will approach this survey more from an improvement side than a business-clients, enthusiastic about significance of results. The Hawk Search stage is extremely instinctive, eCommerce centered, and wealthy in highlights. The establishment the group has fabricated is a solid one, one that is certain to improve with time and refinement. The group itself is available to change, discourse, and working with the customer; from deals to extend the executives to improvement. Review collected by and hosted on G2.com.
We have discovered a couple of holes in their API, yet once more, the group has been exceptionally pleasing to rectifying those and working with us. We were additionally progressing from another item that their association gives, and found the change procedure somewhat more confused than we were left to accept from the attempt to sell something. Be that as it may, to both of these focuses, the group has proactively looked for criticism and made us feel esteemed for sharing honest input. Review collected by and hosted on G2.com.
Thank you for taking the time to provide your feedback. We always work to address customers issues as if it were an issue on our own site. I hope that your experience continues to met with rapid responses from the team. Please don't hesitate to push us if we are delivering in the timeframe desired or with as much detail as needed.
I really like the dropdown feature when entering a search - before clicking - and how it shows preview pictures. If you enter a part number it shows the part so you can confirm before you choose it. Review collected by and hosted on G2.com.
I don't think its features for spellcheck are very good or intuitive. I also think it could do a better job of understanding user intent, natural language processing, and other items. Review collected by and hosted on G2.com.
We are very disheartened to see a client have a negative view of our platform. As the General Manager of the business, I would love to hear from you directly @ Michael.benedict@hawksearch.com to see if we can address your needs. I know we always work hard to enable clients to see the value in Hawksearch and would love to see your experience with our product become much more positive.
The Toolbox function is so easy to pick up. I went from logging in to knowing how to do synonyms and redirects in under 15 minutes. Review collected by and hosted on G2.com.
The Live Chat is sometimes disabled. The analytics are weak and it is impossible to drill down to specific keywords. Review collected by and hosted on G2.com.
Hi Paul. Thanks for taking the time to provide a review. We will look into the live chat issue and be more clear about when that is available. As for analytics, we do try to provide some good analytics on the new release, but also recognize the great information available in the platform we aren't exposing yet and would love your feedback on what else you would like to see. Can you reach out to me at Michael.benedict@hawksearch.com so we can set up time with the product team to get additional feedback? Thanks
We're more than 5 years with Hawk and had maybe one service downtime. Very reliable. Review collected by and hosted on G2.com.
Sometimes it takes a lot of back-and-forth emails to locate and get to the bottom of the issue. Review collected by and hosted on G2.com.
Thank you for taking the time to review our product. We appreciate it. We will provide some feedback to the team about jumping on a call earlier if it seems emails are dragging on. Please let us know if we can help further and don't hesitate to provide any additional feedback to feedback@hawksearch.com. And if you haven't implemented personalized search or recommendations yet, we would love to help you do so.
The ease of setting up items and ability for customers to find what they need. Review collected by and hosted on G2.com.
There's a lot to learn about what can be done. Review collected by and hosted on G2.com.
Thank you for taking the time to review our product. We couldn't agree more that merchandizing your products through search and recommendations is frankly pretty darn hard. We have regular training sessions and work 1 on 1 with our clients on this. We would certainly like to invest time with you to makes you as proficient as possible. Please reach out to your Account Manager or send and email to feedback@hawksearch.com to get this scheduled.
I like the responsiveness of the Hawk Search management teams. If we ever needed to try something new or different, or if we have bugs/issues and we need fixes ASAP, they are always available and on the case. They are really supportive in the strategies we want to develop for our websites, in addition to regularly providing suggestions to improve our current methodology in ways we may not have thought of before. Review collected by and hosted on G2.com.
There isn't really much I dislike about the tool. I have experience with a few other site search vendors and our own internally developed site search tool, and I can say that Hawk Search is the best one I've worked with so far.
We were a little slower to onboard, but this was in no way attributed to Hawk Search, this was due to some internal issues. Review collected by and hosted on G2.com.
Thanks for taking the time to write this thoughtful review. We have always believed and seen how the data that exists in search can help provide insights to product buyers and to see you taking advantage of that is great. We would love to talk more to you and the buyers to see if the reports we have added have helped and what additional out of the box reporting we could add. If you would be willing to reach out to us at feedback@hawksearch.com (goes to the product team) we would love to set up a follow up conversation.
The features. Hawk has built a platform that is full of features - allowing us to customize the results to create a smooth customer experience while meeting our business goals. In the end, they have given us an integration that is seamless, a backend that allows us to merchandise more effectively and the ability to make changes in a moments notice. Review collected by and hosted on G2.com.
The reporting gives you just enough, leaving you wanting more details. They cover some of the basics such as queries, poor results, # of results, etc. but lack the ability to segment and filter further. Another challenge has been Hawk's support - critical issues are usually addressed in a timely fashion, but often questions will take longer than anticipated to be resolved. More often than not they are able to accommodate our needs through customization or the tools already built into the backend. Review collected by and hosted on G2.com.
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