--- title: Hawksearch Reviews meta_title: 'Hawksearch Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 79 reviews by the users' company size, role or industry to find out how Hawksearch works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 79 scale: '5' date_modified: '2026-07-17' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Hawksearch Reviews **Vendor:** Bridgeline Digital **Category:** [Site Search Software](https://www.g2.com/categories/site-search-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 79 ## About Hawksearch Hawksearch is an Artificial Intelligence driven personalized search and recommendations platform that powers success for any size business across all industries. Our goal is to ensure brands have innovative tools to deliver an accurate, relevant search experiences enabling users to find the relevant results for their needs in context, no matter the device, platform, or language. Having completed over 800+ implementations, Hawksearch is utilized for delivering engaging and personalized search experiences through our innovative features, which enable marketers, merchandisers and developers to accomplish their goals. Hawksearch's advanced machine learning and automation handle all the reactive and day-to-day monitoring allowing your team to focus on the big picture solution. Our conversion analyzer is built to understand your customer's keywords and convert them into phrases contained in your data. With built in metric families and libraries, you no longer need to have hundreds of synonyms to handle unit of measure and other metrics. ## Hawksearch Pros & Cons **What users like:** - Users value the **search efficiency** of Hawksearch, benefiting from AI-driven results and outstanding customization capabilities. (10 reviews) - Users commend the **responsive customer support** of Hawksearch, which is quick to resolve issues effectively. (8 reviews) - Users value the **reliable performance and continuous enhancements** of Hawksearch, benefiting from its improved search capabilities. (8 reviews) - Users value the **excellent customization and AI-driven search results** of Hawksearch, greatly enhancing their experience. (8 reviews) - Users value the **ease of use** of Hawksearch, finding it simple to access and navigate effectively. (7 reviews) - Features (6 reviews) - Users value the **personalization features** of Hawksearch, allowing tailored search results and enhanced customer experience. (6 reviews) - Search Technology (6 reviews) - Customization (5 reviews) - Helpful (4 reviews) **What users dislike:** - Users feel that **improvement is needed** in Hawksearch's interface and reporting features for a better experience. (4 reviews) - Users find the **feature deficiency** in Hawksearch limits personalization and integration, impacting overall user experience. (3 reviews) - Users feel the **user interface is outdated** , indicating a need for improvement and modernization for better usability. (3 reviews) - Users find the **interface design lacking** , calling for improvements to make it more intuitive and appealing. (3 reviews) - Users find the **UI outdated** , suggesting improvements for a more intuitive and user-friendly experience. (3 reviews) - Users experience significant **software bugs** , leading to outages and unresolved issues, impacting overall satisfaction with Hawksearch. (3 reviews) - Users report a **complex setup** process that hinders usability and leads to ongoing technical issues with Hawksearch. (2 reviews) - Users struggle with **difficult navigation** in Hawksearch, often losing track of tools and facing multiple outages. (2 reviews) - Expensive (2 reviews) - Increased Costs (2 reviews) ## Hawksearch Reviews ### 1. Great Product! Wonderful Company to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Eric C. | Online Marketing Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2016 **What do you like best about Hawksearch?** We have been using Hawk Search for a little over 3 years and have been VERY happy with the product. However, the user friendly interface and attentive customer support really add to the value. We have had very few reasons to contact support for issues/problems, but they have been able to help us optimize our use of the solution in many ways. Most of our questions have been answered within 24 hours and they have been willing to jump on demos/calls with us whenever needed. **What do you dislike about Hawksearch?** Haven't really come across any dislikes. Like anything, cost could be less, but it's a pretty reasonably priced solution and the value it provides definitely justifies the cost. **Recommendations to others considering Hawksearch:** Before implementing, lay out a framework of how you'd like your fields and facets set up. It will make life easier later. **What problems is Hawksearch solving and how is that benefiting you?** Prior to using Hawk, we had very basic search functionality on our site, which was irritating to customers and made the shopping experience less than desirable. Since the change, we've received numerous compliments from customers, and employees at our store have also benefited from quicker/easier searching. We've seen customers finding some of our older products or items with "broken sizes" much easier than before, which has led to an increase in orders for this type of merchandise. Previously, these items kind of got lost on the site and weren't viewed very often. ### 2. More Customization - Less Time Implementing **Rating:** 4.5/5.0 stars **Reviewed by:** Nathaniel N. | Director of Multi-Channel Marketing, Wholesale, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2016 **What do you like best about Hawksearch?** The best feature of Hawk Search is the customization allowed to a Marketer. The dashboard and tool set allows a company to quickly review, change and provide quick personalization, without the need of a large technical team. The visible score and boost figures will allow you test and improve your results sets much quicker. The support team is very responsive and has provided some great customization options. **What do you dislike about Hawksearch?** The reporting is very vanilla. It is the basic out of the box reporting you would get for most site search options. I would suggest keeping another analytics tool to help you develop insights. **Recommendations to others considering Hawksearch:** Do your homework and put them up against other platforms. While no solution is for everyone - I feel the Hawk solution is a great product with great support. **What problems is Hawksearch solving and how is that benefiting you?** Our business model includes a good amount of offline lead generation to compliment an eCommerce site. We were looking for a solution that allowed us to bring in impactful KPIs from offline to influence the results sets online. Not only did Hawk allow us to bring in those metrics, the platform allowed to configure them and provide boost/bury settings to make them more accurate. A big plus for our profitability. ### 3. I recommend Hakwsearch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2016 **What do you like best about Hawksearch?** We use Hawksearch for two of our B2B websites. We have run into situations where we needed to change the way products were searched and how customers can find them. Hakwsearch always gave us detailed descriptions of how to change the settings and get to the solution we needed fast. They even spent a few hours walking us through our entire back end to make sure we knew how to use the features that work best for our website. **What do you dislike about Hawksearch?** Sometimes the turn around with our questions wasn't as fast as it could be. If we ran into a situation that was immediate, we didn't get a response very quickly. **What problems is Hawksearch solving and how is that benefiting you?** Hakwsearch has made it much easier for our customers to find our products right away and kept our search results organized. They were very helpful to our business and have helped us increase our website searches. ### 4. Great Tool for Some Uses, Limited Capabilities or Bugs for Other Uses **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2016 **What do you like best about Hawksearch?** Banner scheduling for various triggers is easy-to-use & well-equipped to handle our needs for promotional content as well as evergreen content. Landing page building can be really simple if the appropriate fields are linked. Boost/bury rules & item pinning are great tools to manipulate the product offering on a page. We utilize a strategy that requires manipulation, so we leverage these tools extensively. However, there's room for improvement. Including complete override of Hawk's algorithm that sorts products on a page & more robust pinning options. **What do you dislike about Hawksearch?** UI/UX in the dashboard could use some improvement: there's a lot of unnecessary navigation required to make updates across one landing page as well as review your updates. Many times my updates require going into 3 or 4 different dashboards to update pins, bury/boost rules, content, and facets. There are also bugs with icons, so you may need to rely on memory or alt-tags to know where to go. And there is limited capacity to filter/sort/etc. items within each dashboard. Item Pinning was a great improvement, but the limited capacity to actually pin items ANYWHERE on a page, versus at the top of a page, could be improved. Analytics & reporting needs a complete overhaul. We find a lot of discrepancies between Hawk internal reporting & Google Analytics, as well as other analytics tools. They tend to be more surface level & less detailed and utilitarian than desired. Overall, I think Hawk Search is a great tool for some users with smaller product offerings & a limited number of custom landing pages required. **Recommendations to others considering Hawksearch:** Great for some users, depending on product offering size & number of landing pages required. **What problems is Hawksearch solving and how is that benefiting you?** Our CMS does not support custom landing pages, so we leverage Hawk's landing pages to fill in this gap. Also solving the problem of needing more robust search for our large product offering & offering our customers more facets to filter their search results. Since our current site design does not offer filtering within a category, we build out landing pages to support this customer need since many of our categories have 100+ products. ### 5. Robust Search Engine with Great Configurability **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2015 **What do you like best about Hawksearch?** I enjoy the team's ability to troubleshoot any issues we have and resolve them within a very short period of time. This is a very valuable service that most companies do not offer consistently. **What do you dislike about Hawksearch?** I dislike the integration with our e-commerce software but that is in no way an issue that Hawk Search can resolve. Our software is a bit outdated and we are migrating to Magento so these issues should be resolved. **Recommendations to others considering Hawksearch:** I strongly urge small businesses that want to expand on their user search experience to explore options such as Hawk Search. Specifically in the merchandising aspect, it provides quite a bit of power over generic site searches and allows you to cater the search experience to the search queries or users as opposed to generic layouts. Definitely worthwhile to explore this option! **What problems is Hawksearch solving and how is that benefiting you?** We are solving the lackluster search experience we used to have by offering the customer a much more diverse and user-friendly search engine. ### 6. Early, But Very Promising **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2015 **What do you like best about Hawksearch?** I will approach this review more from a development side than a business-users, keen on relevancy of results. The Hawk Search platform is very intuitive, eCommerce focused, and rich in features. The foundation the team has built is a strong one, one that is sure to improve with time and refinement. The team itself is open to change, discussion, and working with the client; from sales to project management to development. **What do you dislike about Hawksearch?** We have found a few gaps in their API, but again, the team has been very accommodating to correcting those and working with us. We were also transitioning from another product that their organization provides, and found the transition process a little more complicated than we were left to believe from the sales pitch. However, to both of these points, the team has proactively sought feedback and made us feel valued for sharing honest feedback. **Recommendations to others considering Hawksearch:** If you have a lot of product data attributes, plan to use their API, and have a base of products with a lot of similarities (but in need of unique results), plan to spend time with the initial setup. The tool is there to facilitate a great experience, but it isn't as simple as turning it on and running with it. **What problems is Hawksearch solving and how is that benefiting you?** We are attempting to solve mediocre to poor search results with our current platform, gain additional control of the presentation/frontend development, and have a platform that we can build onto with additional features. We are already seeing data relevancy improvements, as well as gaining complete control over the frontend development, giving us greater autonomy. ### 7. Integration of the Hawk search **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoud E. | Bilingual Senior Web consultant and developer, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2016 **What do you like best about Hawksearch?** Perfect search for online e-commerce website, easy to integrate and deliver the perfect result in short time. Very sophisticated and easy to use. **What do you dislike about Hawksearch?** nothing I was happy with the way how the search works **Recommendations to others considering Hawksearch:** Yes i will definitely recommend it to everyone **What problems is Hawksearch solving and how is that benefiting you?** We had issues with our search function, so we reach out to the Hawk search team and they were very helpful, I work very close with them to implement their solution, everything was professional and we happy for having the hawk search to help our customer to navigate easily in our website. ### 8. Hawk Search Review **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana C. | customer service representative, Paper & Forest Products, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2016 **What do you like best about Hawksearch?** I like the customer service, always there to help and very friendly. Jayssa Vicente is a huge help on navigating hawk Search. **What do you dislike about Hawksearch?** I Don't like that its not very user friendly, what i mean by this is that is that its not very easy to figure out how to do something.... i wish there where some how to guides or PDF. Something that can guide me and show me examples of the programs available. **Recommendations to others considering Hawksearch:** make the website a bit more user friendly. **What problems is Hawksearch solving and how is that benefiting you?** Search functionality is something we are constantly trying to upgrade ### 9. Not very intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2016 **What do you like best about Hawksearch?** Scheduling boosts in advance is easy to do and the new pinning feature is nice to have. **What do you dislike about Hawksearch?** Poor reporting Not able to associate pages to products, only products to pages, so knowing what pages the product is showing on is impossible Not able to see what pages boosts are applied to **Recommendations to others considering Hawksearch:** They are still improving the product, but in the time that I have worked with it many great enhancements have been made. **What problems is Hawksearch solving and how is that benefiting you?** We are able to boost products and schedule those boosts to coincide with different promotional changes. This improves product sales and performance when we are showing the products that are most relevant to the promotion, so that the customer has less time searching for what they need. ### 10. Great search and navigation and monthly updates with new features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2016 **What do you like best about Hawksearch?** Once Hawk Search is setup, it runs in the background and rarely needs any intervention on our part. We add new banners and campaigns on occasion, and Hawk does the rest. It learns what products people are search for most and can push those products to the top of the search results. We can also tell Hawk which products we would like pushed to the top. **What do you dislike about Hawksearch?** We haven't really had any dislikes. The cost was the main concern, but Hawk has proven to be worth the expense. **What problems is Hawksearch solving and how is that benefiting you?** Our previous solution for search on our website was lacking in every way. We have benefited from the search results, navigation, and product spotlight campaigns. ### 11. Using Hawk Search for our Sitecore customer facing website **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2016 **What do you like best about Hawksearch?** The faceted searches and easy to use dashboard make it simple to tailor search results to our specific customer base. It has allowed us to shift some of the search customization to our marketing team. **What do you dislike about Hawksearch?** The ability to sort is very simple. We need to create more complex sorting algorithms (i.e. boost x and y equally then sort alphabetically) and there doesn't seem to be a way to do that. **What problems is Hawksearch solving and how is that benefiting you?** We have a number of dynamically generating pages which use Hawk Search to present data is a specific way. We're hoping to be able to refine this as we learn more about the product. ### 12. Sr. Director of Merchandising **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth M. | Sr. Director of Merchandising, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2016 **What do you like best about Hawksearch?** Easily works with our database so set-up was easy. Also very easy to manage or boost items. **What do you dislike about Hawksearch?** That we have a second place we have to login and manage things. **What problems is Hawksearch solving and how is that benefiting you?** The ability to change search results and increase conversion. Showing people what they want and what we now converts is a huge plus before we could not edit or boost products or suppress certain ones. ### 13. Good but can be better **Rating:** 3.5/5.0 stars **Reviewed by:** Steven Michael G. | Website Merchandise Coordinator, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2016 **What do you like best about Hawksearch?** being able to put the products we want to feature at the top of the page. **What do you dislike about Hawksearch?** Indexing takes too long and doesn't happen often enough. The preview page needs work... The keyword search in it doesn't work and when you refresh the page it takes you back to the beginning of the preview. **What problems is Hawksearch solving and how is that benefiting you?** product placement and instant pushing of products live. ### 14. It has been pretty simple **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2016 **What do you like best about Hawksearch?** That i have access to manipulating products on the site. That i can preview things before products go live to that i can see if the site looks good. **What do you dislike about Hawksearch?** The bugs and crashes do happen more often than not. Sometimes things appear different in our preview section than on the actual site **What problems is Hawksearch solving and how is that benefiting you?** I have benefited from being able to manipulate products according to the market. That we can pin certain products to the site so that we can make sure we know what the customer sees first. ### 15. Hawk has excellent functionality and a responsive service team. **Rating:** 4.5/5.0 stars **Reviewed by:** Stefan T. | Executive Vice President - E-Commerce, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2016 **What do you like best about Hawksearch?** The tool set is vast and versatile. Love the pinning, boost and bury functions. **What do you dislike about Hawksearch?** Need to cut down instances of indexing issues. **What problems is Hawksearch solving and how is that benefiting you?** Limited control and functionality of Endeca was the main reason for the move. We have realized much more control over our merchandising process with Hawk. ### 16. A Very Strong Toll When you Know How to Use It. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2016 **What do you like best about Hawksearch?** Hawk is extremely fast and easy to use. It allows me to make tweaks to search in minutes. **What do you dislike about Hawksearch?** Sometimes its more complicated than it needs to be and there needs to be more learning resources out there for it. **Recommendations to others considering Hawksearch:** I would say for most ecom businesses hawk could be a good solution, its not the best right now, but they are always improving **What problems is Hawksearch solving and how is that benefiting you?** Hawk allows use to tweak search in order to generate the most sales ### 17. Very Happy with Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Bobby T. | Director of Ecommerce, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2016 **What do you like best about Hawksearch?** The ease of being able to adjust the search results. **What do you dislike about Hawksearch?** There are limited features and there is a cost associated with any additional features that you want. **What problems is Hawksearch solving and how is that benefiting you?** Search for a large number of SKUs ### 18. Top Notch Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2016 **What do you like best about Hawksearch?** Support is very responsive and knowledgeable. Their patience with someone coming on board after implementation has been great. **What do you dislike about Hawksearch?** Haven't found anything yet. This should not be a required field. **Recommendations to others considering Hawksearch:** Before making any modifications to the system, work with it as is to see if the functionality will work for you. **What problems is Hawksearch solving and how is that benefiting you?** Customer website search. Not sure of the benefits yet. We are still working through internal processes. ### 19. Powerful search tool that integrates well. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2016 **What do you like best about Hawksearch?** The robust data collected gives me insight into how our users are searching throughout our website. **What do you dislike about Hawksearch?** I feel like the dashboard isn't very intuitive. It's a great source of information but the flow isn't user-friendly. **What problems is Hawksearch solving and how is that benefiting you?** Looking to create a more unified experience for our shoppers when they use our search tool. In the process of integrating landing pages. **Official Response from Michael Benedict:** > Thanks for taking the time to review our product. We appreciate it. We have made many changes since this review and are actively working on another significant reporting release for early next year. We would love to talk with you about your feedback on reporting to get additional perspectives. If you would be willing, please reach out to your account manager or feedback@hawksearch.com and our product team will schedule time with you to review. Thanks again. ### 20. Director of eCommerce Ops. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2016 **What do you like best about Hawksearch?** The ability to make changes on the fly and have them display online quickly **What do you dislike about Hawksearch?** no pagination on my facets. should have a show all in the dashboard. not having the ability to turn off a facet if there are no differences. **What problems is Hawksearch solving and how is that benefiting you?** catering to the customers behaviors. displaying what they want to see ### 21. Keep track of features in Hawk Search, except for banners **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2016 **What do you like best about Hawksearch?** The customer service is top notch. I have worked with other partners, and by far your customer service is the best. Makes my life a lot easier. **What do you dislike about Hawksearch?** Not really anything to be honest. There is always room for improvement and you guys do a really good job of listening to your clients to make improvements **What problems is Hawksearch solving and how is that benefiting you?** merchandising and better user experience being able to navigate with the facets. Driving sales with boost and bury rules and setting up visitor targets. ### 22. Nice Search - Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Mike G G. | Director of E-Commerce, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2016 **What do you like best about Hawksearch?** The fact that it works. We've got a somewhat more complex installation of Magento, and have had some major issues with other searches. Although the Hawk installation was a little on the long side (10 weeks), it has been worth it so far. **What do you dislike about Hawksearch?** The implementation process took longer than expected. We were looking for a 4 week turnaround, but it took 10 weeks, and we still have a few pieces that we had to set for post-launch that we are still waiting on. **What problems is Hawksearch solving and how is that benefiting you?** Conversion rates are hampered by a bad search experience. Out of the box, Hawk has delivered relevant results to our customers, resulting in better conversion rates. ### 23. New to the Hawk Search Crowd **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2016 **What do you like best about Hawksearch?** Faceting... Multiple Site configuration... Hawk support team... **What do you dislike about Hawksearch?** Learning curve has been a bit challenging. **Recommendations to others considering Hawksearch:** I would strongly recommend going through a vendor service team. There was a pretty steep learning curve for our web technology team on implementing this with our new platform. **What problems is Hawksearch solving and how is that benefiting you?** Limited search flexibility with our old platform (SharePoint 2010). Multiple site search definitions. Streamlined Faceting. ### 24. Hawk Search **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2016 **What do you like best about Hawksearch?** The best of the of the Hawk search is the people that contribute to make the service a great product, in general all are willing to help and solve any of your problems. Thank s to the great service, we are able to solve number of problematic situations. **What do you dislike about Hawksearch?** The questions ask at the beginning of the service didn't cover all the basic for the type of platform we have. But while created a small delay in the installation the progress was smooth after that. **Recommendations to others considering Hawksearch:** Ask and review all the specification and limitation before you start installation to have a better perspective in the work that will be need it to implement. **What problems is Hawksearch solving and how is that benefiting you?** The search bars in our web pages, we notice the number of person actually using the search in our page and seeing the benefits over all. ### 25. User-friendly for customers and merchants **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2015 **What do you like best about Hawksearch?** My favorite aspect of Hawk search is the way it generates results based on categories, popular products, matching descriptions, and it even shows images. Hawk does a good job of combining the "art" and "science" of search into its results. People don't always know exactly what they should be searching for, and Hawk search simplifies the process with suggested results. I've used other search platforms, but they aren't as user-friendly as Hawk. As a merchant, I also find their workbench easy to maneuver. **What do you dislike about Hawksearch?** My only dislike is that some advanced functionality isn't completely baked yet. Don't get me wrong, 80% of users probably wouldn't even notice, but as a power user of on-site search, it's not 100%...yet. The developers are constantly working on sophisticating the functionality, and they are open to input from clients. I never get a "no" when I ask for additional features. Someone always looks into it. It's a real partnership. **What problems is Hawksearch solving and how is that benefiting you?** We are focused on improving conversion rates and reducing "re-searches". It's still too early, but we fully expect the realize both of these benefits. ### 26. Great search results with simple controls to manage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2016 **What do you like best about Hawksearch?** The Hawk Search workbench is much easier to manage search results ranking and relevance than other enterprise search tools. **What do you dislike about Hawksearch?** While Hawk Search is platform agnostic most of their sample code and documentation is based on .NET implementations. We had added work on our side to integrate, but the end results are excellent. **What problems is Hawksearch solving and how is that benefiting you?** We are helping customers find products to purchase. We're only a few weeks in on our implmentations but, so far our results have exceeded all expectations. ### 27. Hawk Search For Ecommerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2015 **What do you like best about Hawksearch?** Hawk search is extremely easy to manage. After setting up the product feed and some minor setting changes, it has been largely left to its own devices. I greatly appreciate not having to babysit it. **What do you dislike about Hawksearch?** I do wish it offered a mobile app to be able to see site search reporting. **Recommendations to others considering Hawksearch:** Give it a shot and you won't be disappointed. **What problems is Hawksearch solving and how is that benefiting you?** Our ecommerce platform had a very basic site search built in, but we required a very robust product search solution and Hawk has provided that for us. ### 28. Hawk Search enables me to make sure our customers are having a top-notch experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2015 **What do you like best about Hawksearch?** The ease of use while navigating through the site. And all of the options we have in order to improve our site. **What do you dislike about Hawksearch?** We frequently have many users within our department using Hawk at any given time, which means that sometimes, people do double work or a specific rule that was set up previously will override a newly created rule. **What problems is Hawksearch solving and how is that benefiting you?** We are providing our customers with a wonderful search tool when navigating through our site. ### 29. It is generally what we expected. Good product but takes time and energy to operate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2015 **What do you like best about Hawksearch?** The structure of the product and its flexibility is a little more complicated than anticipated **What do you dislike about Hawksearch?** It is a little complicated to learn and our team requires additional traing **Recommendations to others considering Hawksearch:** Make sure you staff for the product and that the team trains on using the product **What problems is Hawksearch solving and how is that benefiting you?** Product search and navigation on our site. Also to help market the products both on the site and on the web overall ## Hawksearch Discussions - [How does Hawk Search help SEO?](https://www.g2.com/discussions/seo-d353edd0-94c1-4f71-8558-6ed976ad2c2e) - 1 comment, 1 upvote - [What differentiates Hawk Search from other site search engines?](https://www.g2.com/discussions/other-search-engines) - 1 comment, 1 upvote - [What features does Hawk Search include?](https://www.g2.com/discussions/features-06f98bc5-1dae-4ec9-9f26-659f03be1fb3) - 1 comment, 1 upvote - [What is a hosted solution?](https://www.g2.com/discussions/hosted-solution-91fa7bf5-510c-44d1-b71f-96a08c69b29c) - 1 comment, 1 upvote - [What is Hawk Search?](https://www.g2.com/discussions/hawk-search) - 1 comment, 1 upvote - [View Hawksearch pricing details and edition comparison](https://www.g2.com/products/hawksearch/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+13%3A23%3A40+-0500&secure%5Bsession_id%5D=e885f7cf-ada1-4d5d-8f56-63b422fa3bb1&secure%5Btoken%5D=0eeb402e809cefad4180ef7c40d89e479dc2763c84c59adb4c3674b776effce3&format=llm_user) ## Hawksearch Integrations - [Epicor Prophet 21](https://www.g2.com/products/epicor-prophet-21/reviews) - [Inriver](https://www.g2.com/products/inriver/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Optimizely Commerce Connect](https://www.g2.com/products/optimizely-commerce-connect/reviews) - [Optimizely Configured Commerce](https://www.g2.com/products/optimizely-configured-commerce/reviews) - [Optimizely Content Management System](https://www.g2.com/products/optimizely-content-management-system/reviews) - [ROC Commerce](https://www.g2.com/products/roc-commerce/reviews) ## Hawksearch Features **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Search Setup** - Indexing - Auto Complete - Product Information - Stemming **Agentic AI - Site Search** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Templates** - Library - Customization - Optimization **Analytics** - Reports & Analytics - Customer Data **Product Discovery** - Recommendations - Conversion - Personalization - Faceted Search - Ranking and Relevancy **Search Experience Management - Site Search** - Query Suggestions - Typo Tolerance - Synonyms - Natural Language - Rankings - Personalization **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Administration** - Integrations - Dashboard **Integration** - E-Commerce - PIM - Merchadising **Functionality - Site Search** - Search Analytics - Integrations - Federated Search - Multi-Language Support **Multichannel** - Web - Email - Mobile **Generative AI - Site Search** - Text Generation - Text Summarization **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top Hawksearch Alternatives - [Algolia](https://www.g2.com/products/algolia/reviews) - 4.5/5.0 (430 reviews) - [Athos Commerce](https://www.g2.com/products/athos-commerce-athos-commerce/reviews) - 4.5/5.0 (217 reviews) - [Coveo](https://www.g2.com/products/coveo/reviews) - 4.3/5.0 (142 reviews)